CroppMetcalfe
About us
CroppMetcalfe was founded and established in 1979 by Mitchell Cropp, and has remained a family owned business by Mitchell and his sons ever since. CroppMetcalfe's mission has always been to provide the ultimate in total comfort systems for your homes and businesses.
Business highlights
Emergency services offered
46 years of experience
Services we offer
& Service Agreements., Air Conditioning, Heating, Home Performance, Pest Control, Plumbing, Security Systems
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4498 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 13% | ||
| 7% | ||
| 5% | ||
| 6% |
Showing 151-175 of 498 reviews
Roya F.
Jul 2015
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Candice B.
Jul 2015
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Althea H.
Jul 2015
Our sub pump failed and every other provider was busy and couldn't come out. They came out right away, accessed the situation and even had a replacement already on the truck. He was excellent! He was very knowledgeable, friendly and did a wonderful job!
Response from CroppMetcalfe
"Thank you for posting this great review and please let us know how we may serve you in the future!"
Ellen F.
Jun 2015
The provider arrived at the scheduled time, and did the maintenance. He was really clear and communicative throughout, and (rightly) warned me that we may have to replace our outdoor unit in the future as it is more than 10 years old.
Henry B.
Jun 2015
unknown
Response from CroppMetcalfe
"Thank you for posting this review and we're glad you have been happy with our service!"
Sonia S.
Jun 2015
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Sandee L.
Jun 2015
I contacted Cropp Metcalfe to get a quote on work for my new home. The first call was transferred to 3 different people. I was put on hold for over 5 minutes so I hung up. I called again a few hours later and was disconnected several times by the person who answered the call. Finally I reached a salesperson and was told they could not visit my home and give me a quote until September. I will look for another company who actually wants my business.
Donald Z.
Jun 2015
unknown
Judith H.
Jun 2015
unknown
Janice A.
Jun 2015
unknown
Mark M.
Jun 2015
unknown
Susanna M.
May 2015
I called to reschedule my appointment and was put on hold for 10 minutes. I had to get off the phone to deal with an emergency so I hung up. I called back 30 minutes later and was again put on hold for 10 minutes. When the lady finally answered, she had my appointment entered wrong. Instead of working with me to change it, she got frustrated, said "fine, I'll cancel it." Then she hung up on me.
With all the stress of purchasing a new house and trying to schedule repairs while working full time, I really did not appreciate the lack of customer service!
With all the stress of purchasing a new house and trying to schedule repairs while working full time, I really did not appreciate the lack of customer service!
Response from CroppMetcalfe
"We apologize for the long on-hold time as we have been going through a recent heatwave in the DC area and have experienced a large call volume. There was a miscommunication with the "estimate" (service call vs. a sales call) and we are using this as training to improve in the future. We did cancel the appointment as requested, and we hope this customer will give CroppMetcalfe another opportunity in the future."
Linda J.
May 2015
unknown
Response from CroppMetcalfe
"Thank you for posting this positive review and please let us know how we may serve you in the future!"
Chris M.
May 2015
I called CroppMetclafe because I was in a pinch. I attempted to upgrade my Thermostat to one of those fancy wifi ones myself and in the process of doing so, I thought I damaged the furnace control board. The HVAC would not turn on even after switching back to old thermostat. I called CroppMetclafe and the technician arrived within 1 hour. He did a very thorough analysis if the system and determined it was in good working order, but that the new and old Thermostat was no longer good. He suggested i buy a replacement Thermostat like the old one I had before because the new one was not compatible and the old one was damaged when I removed it. It was a bit on the pricy side to get this service, but they told me their price on the phone before showing up so I happily paid it because of their honesty and professionalism. As far as their service technician is concern, he seemed to be very knowledgable and I would have graded this review an overal A if it wasn't for the Sales Consultant.
My Furnace is 24 years old and in need of replacement. Even though it is in good working order, the technician recommended that I start to consider replacing the HVAC because it was showing signs of wear. I took the advice of the technician and scheduled several contractors to provide me quotes for a replacement HVAC. CroppMetclafe being one of them.
Chris from CroppMetclafe came out the same day I had several other contractor give me HVAC quotes. Chris took some quick measurements and suggested that I choose a Carrier HVAC system. He asked for my e-mail and told me that he would send me several options via e-mail. I thought that was a good idea because all the other contractors provided me with a written estimate upfront, but I rather have a detailed electronic copy. Fast forward a week later and I yet to receive a quote from CroppMetclafe. I sent two follow up e-mails to Chris and still no quote. So rather than wait longer, I chose one the the other contractors instead to replace my HVAC.
So summary their service techs are great, but sales... not so great.
My Furnace is 24 years old and in need of replacement. Even though it is in good working order, the technician recommended that I start to consider replacing the HVAC because it was showing signs of wear. I took the advice of the technician and scheduled several contractors to provide me quotes for a replacement HVAC. CroppMetclafe being one of them.
Chris from CroppMetclafe came out the same day I had several other contractor give me HVAC quotes. Chris took some quick measurements and suggested that I choose a Carrier HVAC system. He asked for my e-mail and told me that he would send me several options via e-mail. I thought that was a good idea because all the other contractors provided me with a written estimate upfront, but I rather have a detailed electronic copy. Fast forward a week later and I yet to receive a quote from CroppMetclafe. I sent two follow up e-mails to Chris and still no quote. So rather than wait longer, I chose one the the other contractors instead to replace my HVAC.
So summary their service techs are great, but sales... not so great.
Richard K.
May 2015
unknown
Glenn D.
Apr 2015
He was very thorough, but perhaps too thorough. The routine inspection took over 3 hours. In the end, he recommended a new condenser. But he filled the old one with Freon anyway. I was not consulted as to whether we should fill the air conditioner with Freon if the whole unit was going to be replaced.
Response from CroppMetcalfe
"There appears to be some discrepancy between this customer's review and our technician's report in our system. The technician said he did find it slightly low on freon R 22 and he did quote the customer before he added the one lb of R22 which the price included labor. He also said the contactor was hanging up when he first got there and he was able to get it working. He did mention to customer about upgrading unit and he said the customer had already discussed it with one of CroppMetcalfe's salesman. We also would apply the money spent on freon towards purchase of unit if he were to purchase from us. We are more than willing to help clear up any confusing if this customer would like to contact [email protected]."
Lee F.
Apr 2015
All of the CroppMetcalfe reps I've met have been truly exceptional. Eric was the sales rep who spent an hour patiently walking me through my alternatives (to repair or replace) and laying out the cost options in depth; he was courteous and stayed in touch by phone as the work was completed. Steve and Tyrone, the installers, worked all day and late into Thanksgiving Eve to complete the installation. They were polite, worked those long hours unstintingly, and treated my home as if it was their own, making sure to clean up and dispose of all trash and debris. Since then, two service technicians, Nabil and Carlos, have performed routine service checks on the system; they also were courteous and took time to answer my questions and explain what service checks were being performed. I can't praise these CroppMetcalfe guys enough. They all behaved like consummate professionals, who love what they do and place their customers first. They are the best!
Response from CroppMetcalfe
"Thank you for posting this review and for saying all the kind words about our co-workers!"
Gary L.
Mar 2015
Came to service humidifier. Rendered air cleaner inoperable in the process. Disclaimed responsibility. Claimed need $477 part. With one call to manufacturer, determined service man error, and with manufacturer telephone assistance, fixed myself for zero cost within 30 minutes.
Katie E.
Mar 2015
unknown
Response from CroppMetcalfe
"Thank you for posting this review and please let us know how we may serve you in the future!"
Patricia R.
Mar 2015
This work was done by Peed Plumbing (they got excellent reviews on Angies' List). On 3/4 they came out and fixed everything to my satisfaction. By Friday (3/6), the kitchen faucet had low water pressure again. I called and called and kept getting sent to Voicemail. The following week, I found out that they were acquired by Cropp Metcalfe. I called Cropp and they told me that I was out of luck. They said they would not honor the work that was done just the week before by the company that they proudly acquired. I called a few times and got the same answer - that I would have to pay again. I emailed the President of the company along with the business development director about the situation and heard nothing back. I understand that they can't go back months and fix problems that have come up with businesses they acquire - but just days before??? I think it is bad business, poor customer service and just a terrible way to earn customer loyalty. They could have flipped me over to become a customer for life. However, now I wouldn't touch them with a ten foot pole and you better believe that I will be telling everyone in my community to stay away.
Edward B.
Mar 2015
unknown
Patricia B.
Feb 2015
unknown
Response from CroppMetcalfe
"After reviewing this call in our system, there are several things that need clarification based on the review: - The customer called us for a NO HEAT call - Our technician showed the customer how much oil the system was leaking, causing the temperature rise to be very low compared to standards - Our technician also recommended a leak search on the unit which the customer declined"
Martin B.
Feb 2015
unknown
Response from CroppMetcalfe
"Thank you for posting this review and please let us know how we may serve you in the future."
Carol S.
Feb 2015
unknown
Response from CroppMetcalfe
"Thank you for your review and please let us know what we can do to improve your ratings."
Linda N.
Feb 2015
unknown
Response from CroppMetcalfe
"Thank you for posting this review and for choosing CroppMetcalfe!"
Licensing
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FAQ
CroppMetcalfe is currently rated 4.4 overall out of 5.
CroppMetcalfe accepts the following forms of payment: CreditCard
No, CroppMetcalfe does not offer free project estimates.
No, CroppMetcalfe does not offer eco-friendly accreditations.
No, CroppMetcalfe does not offer a senior discount.
Yes, CroppMetcalfe offers emergency services.
No, CroppMetcalfe does not offer warranties.