AMERICAN CABINET REFACERS

Sales pitch wasn't the most pressure I've seen from a salesman but there was some pressure to buy right away. Work started on scheduled day but contractor was late due to traffic. First day went well but second scheduled day the countertop could not be delivered due to a crack. Overall craftsmanship of installation was good with some minor flaws in the cabinet lamanation. Poor design on the backsplash were it meets the corner, but that was not the fault of the installer. One incorrect measurement delayed installation of a pass -through counter to the dinning room. I was billed in full before the work was completed/corrected.

The estimator came to our house one evening, spent a few minutes looking in the kitchen and making some measurements, and then wrote a dollar amount on a piece of paper. That was the entire estimate. I was in a rush, so I didn't ask what individual numbers fed into that amount. It seemed to be close to what I was expecting, but I still would have liked to see a breakdown. It was hard to schedule the actual work. One day I called the office, but the guy said that it would be more convenient for him if he could speak to me in the evening. Clearly they were more worried about their own convenience than the customer's. A young man who spoke little English showed up on the correct day and very carefully did his work. I have no complaints with his installation: he was careful to be clean, and everything was installed very nicely, except for one small under-sink cabinet which apparently he didn't have the parts for that day. When I called the office back to ask about that to see if we could schedule someone to come out and finish, or give me a refund, the man said "it's only a $10 job!" clearly not interested in giving me a refund. But I scheduled the young man to come to my house on 2 separate occasions to finish the installation and he didn't show either time (I spoke to him in Spanish so I know it wasn't a communication issue). Then on several other occasions after that I got phone calls from other workers at the company saying "I'm near your house and will be there in 15 minutes to finish the installation!" as if I have nothing to do but wait home all day every day waiting for them to come visit the job. Needless to say, the job still isn't finished because they apparently gave up trying to schedule something with a woman who actually works.

THE JOB WENT VERY SMOOTHLY AND WAS COMPLETED WHEN PROMISED.

We knew we wanted to redo our kitchen and didn't know where to start. We saw the company at the Capital Home Show and made an appointment for them to come out. After meeting with other contractors and hearing that our kitchen was going to be out of commission for a month or two, I would be busy picking out many things and the fact that it would cost up to two times more than to reface we were interested. The estimator showed up at the appointed day and time. We were very impressed with the pictures of before and after. Our kitchen was definitely a "before". Finding out it would be 1/3 less than the other estimates and seeing what it could look like - we were sold. The person came to measure that Saturday. He was ontime and very nice. The job was scheduled for about three weeks later. The morning of the two gentlemen arrived promptly at 8am. It was a cold and wet day, so they needed to set up and bring the materials inside (we don't have a garage.) They worked until 6pm that first day and until about 2:30 pm the second day. The place was cleaned and my living area put exactly back the way it was before they left. Jeremiah and Carlos were wonderful. They installed a new sink, faucet and garbage disposal (supplied by us). The cabinets were laminated, there were new doors and drawer pulls, knobs and countertops. There was a small problem where one part of the cabinet was not supposed to be adhered to the wall, but was. They took it off and fixed it right away. Also, one of the doors was did not arrive in time. Jeremiah gave me his cell phone number to call when it arrived. He continued to call that evening and the next day to see if the door arrived. We made the appointment for Saturday morning and the gentlemen arrived ontime and attached the last door. They did a wonderful job.

When we decided to have the job done, we interviewed a different company first, but were pressured to close the deal on the spot. The salesman was annoyed and showed it when we said we wanted time to think carefully before committing to having the job done. Didn't like his attitude, so were very pleased when the young lady from American Cabinet Refacers showed up. She was friendly and businesslike, showed us the samples and helped us with our choices. She also wanted to close the deal that evening, as you would expect, but didn't exert pressure. Instead, she told us we would have 3 days to reconsider after signing the contract, so of course we gave her our business. The people who came to take measurements showed up when they promised, and were efficient and thorough. When the new doors were ready, the workmen showed up promptly, and our kitchen was finished in two days. They cleaned up after themselves, and took away all the old drawers and scrap material. There was one small glitch when the doors made to go over the refrigerator turned out to be too long; the workman trimmed them to fit and attached them temporarily, then returned with the proper size doors a few weeks later. We have no complaints about the job, and would certainly recommend this company to anyone, in fact, we already have. Our neighbor came in to see our finished kitchen, and now wants his done, too.

The sales representative was very helpful in showing us different options and planning the work. The work is very good, but not perfect. The cost was very reasonable, considering the material used to make the cabinets.