About us
Simply put - we believe that improving your home should be enjoyable. That is why we spent years designing our consultations, installations, and customer care experiences to minimize stress and provide every client with a fair and honest home improvement experience. Founded in 2005, Windows on Washington has become one of the area’s most respected home improvement companies because we make our clients' homes more beautiful, comfortable, and energy efficient. We are proud Angie’s Super Service Award winners, which we’ve now earned for seven consecutive years. We have an A+ rating with the Better Business Bureau and have never had one filed complaint. In addition, we have hundreds of positive customer reviews on Angie’s List, Customer Lobby, Home Advisor, Guild Quality, Houzz, and Yelp.
Business highlights
Services we offer
Replacement windows, metal & asphalt roofing, exterior doors, sliding doors, fiber cement & vinyl siding, gutters, air sealing & insulation.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- CreditCard
- 23
Assorted photos uploaded by Windows on Washington
- 7
2025Condo Installation Arlington , VA
Window Service - 3
2025Arlington, Virginia Full Window Replacement
Window Service - 39
Vienna Wood Window Installation
Window Service - 2
Vienna Townhome Window Installation
Window Service - 2
Chantilly Installation: Fogged Windows
Window Service - 2
Door Replacement
Door Service - 2
Fairfax Install
Window Service
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 0% |
Filter reviews by service
"Thank you for taking the time to review our company. Honesty is at the core of our company's mission statement and we believe that our customers need to be treated fairly and honestly. Because we believe in helping our customers discover what they need and not what we want to sell them we do not push you to buy something that your really don't need. We pledge to always give our customers a fair price and an honest answer. Please let us know if you need anything. The WoW Team"
Since they day that we reached out to WoW it was clear that they are a company of utmost professionalism and truly care about customer service. From the sale process to the measurements, to the install, we couldn't be happier. The sale process was not the normal dog and pony show (i.e. no heat lamp presentation, or other annoying pushy sales tactics), and our salesman Kevin put us in a perfect position to make an informed decision. During our measure, the installer gave us a great recommendations one of which was to have a very large window installed in the master bedroom. This wasn't your normal upsell strategy -- instead of us settling for making the window above our bed smaller to line up with the bookcase headboard, he suggested that we run the narrow window the length of the wall above the bed. We expected the cost of that addition to be much higher and out of our price range, but as everything with WoW the price was reasonable and the end result was phenominal. We couldn't be happier. We highly recommend WoW to anyone who wants quality while at the same sime receiving great customer service. We are looking forward to working with them on future energy efficiency projects.
"Thank you so much for your "A" review for our company and for trusting us with your home improvement project. We are humbled by your selection of our company to be chosen to complete your window project. Your satisfaction is our number one priority and we were not about to quit until your windows looked the way you had envisioned. Thank you again for your business and kind words."
"Thank you for taking the time to review our company. Our number one goal is to find solutions to our customers home improvement needs even if that means we don't sell them a thing. We know that having our customer's trust and satisfaction is the best way we can grow our business. We look forward to taking care of your future home improvement projects. The WoW Team"
"We appreciate the kind words you have shared about Windows on Washington. We are glad that we could help you with your home improvement project and we hope to assist you with and future projects that may include roofing, gutters, siding, insulation and energy audits. The WoW Team"
"Thank you for your glowing review and endorsement of Windows on Washington. We appreciate you trusting us with your home and taking the time to reflect on your experience. We work hard to make sure our customers are taken care from the initial call until the project is completed. Enjoy your new windows!!!! The WoW Team"
"Thank you for taking the time to review our company. Honesty is at the core of our company's mission statement and we believe that our customers need to be treated fairly and honestly. Windows on Washington believes in helping our customers discover what they need and not what we want to sell them. We pledge to always give our customers a fair price and an honest answer. Please let us know if your have any other questions and again with thank your for your business. The WoW Team"
UPDATE! After writing this review I got a call from Eric, the President of Window's on Washington. I continue to be impressed by his professionalism, and he obviously cares a great deal about his product. I re-read my review above, and still feel it is a fair assessment of my dealings with the salesperson who came out, but I also believe that there was some miscommunication between us. I would most definitely give Window's on Washington the opportunity to compete for my business again. I would advise anyone looking for windows in the area that they should call Window's on Washington for an estimate.
"Thank you for taking the time to speak with me personally about your experience. We take every opportunity to learn and improve from all feedback, whether it's constructive or complimentary. I think that your assessment of a miscommunication in this case was accurate and unfortunately true. We were certainly the responsible party and will make sure that it does not happen again. Brandon was sure to express his regret for the confusion and hopes that you will extend us the opportunity to bid any future home improvement projects. Sincerely, Eric Novotny President Windows on Washington"
My bottom line is that if you are looking for replacement windows WoW is going to be hard to beat.
"Thank you for taking the time to review our company. It is always wonderful to hear how satisfied you are with all of our Team Members, they really are our best asset. It was a pleasure doing business with you and we look forward to taking care of your future projects. The WoW team."
"Thank you for the very detailed accounting of your experience and positive feedback. We were extremely happy about the results that were achieved at your home as a result of the air sealing and insulation retrofits. You will realize considerable utility reductions and are more than prepared for this year's forecasted cold winter. Thank you again for trusting Windows on Washington with your home and we look forward to serving your home improvement needs in the future. The WoW Team!"
1) Research & Quote Process: WoW excelled in this area. To put it lightly, our research process is extensive. We started the research process, both for materials and contractors in late 2011 and finally committed to a project in late February 2012. WoW really excelled in this area -- we first met with Kevin (sales) and had a great first impression. He was very knowledgable and helpful, but not at all 'pushy' -- he let the quality of materials, reviews, etc speak for themselves and stopped at nothing to answer questions for us. He didn't show up with fancy heat lamps, or with a lovely color palette. He showed up wanting to understand what we wanted and to educate us on our options. We visited WoW's showroom and met the same helpfulness in their office. As our research process progressed, Kevin brought in Eric (the owner of the company) and another home visit was made by them - not to sell, but to answer our questions, evaluate the project, and give us advice. Not only did Eric, Kevin, and the team give us sound advice about the project at hand, but they gave us advice about projects they weren't selling us directly -- just honest, good advice for new homeowners.
2) Pricing: WoW's prices were competitive. They aren't the most expensive, but they also aren't the cheapest. That is for two reasons:
a) They only install high quality materials -- they won't be your $200/window company because they want your windows to be efficient and to hold up to the test of time.b) They pay attention to the installation process and the materials they use down to the caulk used on the windows. What good is a nice window if water or air leaks in around the edges after a couple of years?
With all that said, the prices are still competitive and I think it would be hard to find a better combination of price and quality.
3) Knowledge about the industry, installation, etc: Exceptional! As part of my research process, I read as much as I could in trade magazines, websites, etc about windows, doors, and insulation. I knew I wanted to stick with a few specific brands of doors and windows that were high quality and efficient and that helped narrow my search for contractors. As I searched forums on home construction, window reviews, etc I found that WoW is very active on these forums. At first this gave me a pause because I worried they may be on these forums to self-promote. But I can assure you that is not at all the case. WoW is on these forums because they are passionate about this industry of home efficiency, insulation, windows, doors, roofing, etc. I have probably read dozens of posts by WoW on these forums and never found one that was self promoting -- all of them are about sharing knowledge about materials, installation advice, simple DIY advice, etc. This is a huge positive for the integrity and credibility of the company -- and also the passion for the work. I am pretty passionate about DIY jobs -- partly because "if it's worth doing, it's worth doing right -- the first time". I found WoW to share this same perspective and it gave me a great deal of confidence in their approach to the work.
4) Materials Available/Used: Only the best! WoW only carries some of the best materials you can use in the industry. If you search the internet for high quality windows -- you should find Okna to be at or near the top. If you search for high quality doors -- you should find ProVia to be at or near the top. They do have other options and will quote pretty much anything they feel is worth installing. They don't push one specific thing, but plainly lay out the pros and cons for the homeowner to consider.
5) Installation/workmanship: Top Notch! I cannot say enough about the professionalism and fortitude WoW had. The easy stuff first -- Our windows were installed quickly -- in a day. Our insulation was installed quickly, in less than a day. After a few months, there are no issues -- zero.
Now for the tricky part... we wanted our double entry door replaced with a single door with sidelights. When WoW was out for final measurements, they felt it may be tight to fit the door and sidelights we wanted -- this was complicated by the fact that we have brick surrounding the entry door -- not an easy job to squeeze an extra half-inch into the opening without masonry work. After some research on their end, they felt it wouldn't work, but said they felt a company they work with from time to time could 'custom make' the door we wanted from ProVia and trim the sidelights down every so slightly so it would fit. Before committing to this other company, they asked this company for a sample of the product. After receiving it, they felt it wasn't satisfactory -- it didn't look as good as the ProVia and thus they wouldn't sell it to us. WoW didn't give up -- they came back to our house and took more measurements and found a way to make it work -- or at least they thought. On the day of the door install, after removing our existing door, they found that some of the brick that wasn't exposed stuck out further than they thought... making the door opening slightly too small for the door they had sitting on their truck. Well, WoW didn't give up... they broke out the chisels and drills and began some basic masonry work to chisel back the brick (non-exposed) so the door would fit. Eric was on the job site at this time -- he wanted to make sure this was done right. WoW finished the door install -- and it looked great! Aside from a little red brick dust as evidence of the tough work, the whole project was done on time and no additional charge to us -- even though it was clearly an unexpected obstacle.
Finally -- I feel like it's hard to find a company who cares as much about your house as you do. But I have to say that I think WoW just might be that company.
"WoW!! Thank you for taking the time to write such a detailed review on our company and your project. We were just as glad to be a part of this project and we look forward to working with you in the future on the remaining projects at your home. Thank you again from everyone at Windows on Washington."
"Thank you for the feedback on your experience with Windows on Washington. After a thorough review of the records and conversation with this client, we have identified where we failed in the process. We appreciated the client's willingness to discuss their experience over the phone in detail and help us clearly identify the deficiencies. The estimator in this case was mistaken in their accounting of the window totals and the windows are listed on the contract by size bracket. The estimator did not clearly explain this to the client and when they were referring to the final price, they were indicating that the final price would be adjusted for correctness in accordance to the list prices per item. We continue to address this missed opportunity with additional training and hope that we can better serve our clients in the future."
"Thank you for your kind review about our company. At Windows on Washington our goal is to find a solution to your home improvement needs even if it means that another company is better suited to do the work required. Please let us know if you need anything. The WoW Team"
"Thank you so much for the kind words about our company. It was our pleasure to help you with your air sealing and insulation project. Our goal is to not only give you energy savings this winter but also to improve the comfort level of your home. Let us know if we can help you with your home improvement project and we hope to assist you with and future projects that may include windows, roofing, gutters, and siding. It was a pleasure doing business with you. The WoW Team"
"Thank you for your review on Windows on Washington. We appreciate you trusting us with your home and taking the time to reflect on your experience. We look forward to serving all of your home improvement needs in the future. We appreciate your business, The WoW Team"
"We are very pleased to hear how happy you are with your new windows. Thank you for taking the time to tell other Angie List Members about our company and products. It was a pleasure doing business with you, please let us know if you need anything. The WoW Team"
Given this was a fairly small project (8 windows in total, small house) they surprised me with the attention they afforded to the project.Sometimes it is hard to get good service when you have small projects, but WoW surprised me! Yes I would use them again.
"Thank you for taking the time to tell other Angie List Members about our company and products. We are very proud of our entire Team at Windows on Washington, thank you for your kind words about them. It's our goal to treat every homeowner as we would want to be treated. It was a pleasure doing business with you, please let us know if you need anything. The WoW Team"
"Thank you for the kind words about Windows on Washington. It is a pleasure working for great homeowners. Please let us know if you need any more information about your project. The WoW Team"
I am very impressed with the work they did and would use them again and recommend them without hesitation.
"Thank you for rating our company with all A's; we are pleased to hear how happy you are with your new windows. It's always nice to hear complements about our team because they are our greatest asset. We hope to assist you with future projects that may include roofing, gutters, siding, insulation and energy audits. It was a pleasure doing business with you. The WoW Team"
Installation is half the battle with window replacement. You can buy the best windows, but if the installers are incompetent, you will still have serious issues almost immediately. WoW provided a crew that was so superior I could write pages describing all the little things they did to make the two day install period go smoothly. Some examples:
a) On his own initiative, Young identified the source of some existing rot in a window frame to poor caulking in an attic vent, and after repairing the window and capping it (we capped all the exterior woodwork) climbed up and caulked the vents on both ends of the house at no additional charge
b) One of the crew members identified an issue with the ballast in one of the windows during the installation - a factory defect. He never would have had to say anything, and I would have just had to deal with manually holding the top sash on the doublehung up while I locked the window - something I probably could have lived with and may not even have really noticed - though it might be an issue for an older person with less physical strength. WoW kept after Marvin, and after several go-rounds, finally obtained the support and parts needed and came back and restored the one window to perfect operating condition at zero extra charge and no hassle. If you have a problem, these guys wil stand by you and help you obtain satisfaction from the manufacturer/OEM.
c) The finish carpentry around the interior of the two installed doors inside the house was superior. All I needed to do was simple painting the next day and it was if it never happened. The exterior capping and caulking of all windows was superior. The crew was polite, respectful of property, caused zero damage to the home despite being in every single room, cleaned up ALLdebris from removing the old windows, and basically, when they left - you never would have known they were there
This is a superior company run by ex-military guys who take the whole Honor Code thing seriously. They will not try to trick you, pull the hard sell routine, or tell you anything that you cannot verify easily via the internet. Talk to them after talking to some of the competition - most notably the aburdity that is Window World - and see for yourself. Remember - the installation is at least as important as the product that you buy. WoW employs a top notch crew, and there are few replacement window retailers in Northern VA who can say the same without you having to pay way more for it.
"Thank you for your review and endorsement of Windows on Washington. We are pleased to hear how happy you are with your new windows and doors. Windows on Washington is extremely proud of our employees and the way they make sure our customers are taken care from the initial call until the project is completed. We appreciate your patience while we worked out the issue with the manufacturer, we are not satisfied until you are. Thank you for entrusting your home with us and it was a pleasure doing business with you. The WoW Team"
"Thank you for taking the time to rate our company! We appreciate all of the positive comments your shared about Windows on Washington. We were happy to help you achieve your goal of providing additional light in your bathroom and to solve the leaking problem with your roof. Working with you is always a pleasure, thank you again for your loyalty and business. The WoW Team"
All in all, I have been extremely happy with Windows on Washington on the various projects I had them done. They not only know how to do the job right, but why it should be done the right way. I have the confidence if they were to take on a project, that they know they can perform to the highest standards and produce quality work.
"Thank you again for taking the time to review our company, we appreciate the great ratings you have given us. We were glad that we could help keep you on your basement renovation timeline with the fast tracking of the basement hopper window. Please let us know if you need anything. Thank you for your continued trust, The WoW Team"
Adam and his crew removed the existing batt insulation from the rim joist boxes, spray foam'ed the cavities, replaced the batt insulation, and spray foam'ed along the sill plate along the entire perimeter of the basement. There were a few areas that needed more spray foam, and Adam quickly came back to shore up those areas. I was able to tell an immediate difference because my basement is not as chilly as before, and the floor by the bay window on the main floor is no longer cold to the touch. Adam did a pressure door test to determine the level of air leakage before the air sealing. After the work is done, Adam did another pressure door test and the air leakage level dropped 22%! He also did draft tests to make sure my gas furnace and water heater continue to have adequate fresh air to operate properly.
All in all, I have been extremely happy with Windows on Washington on the various projects I had them done. They not only know how to do the job right, but why it should be done the right way. I have the confidence if they were to take on a project, that they know they can perform to the highest standards and produce quality work.
"We are happy you are enjoying your finished Air Sealing and Insulation Project. Windows on Washington does everything we can to ensure our customers are completely satisfied. It is great to hear that you already have experienced a difference in the comfort level of your basement and know that you will see an even bigger difference this coming winter. As always, it is a pleasure doing business with you and please let us know if you need anything. Thank you for your business The WoW Team"
"Thank you for taking the time to review Windows on Washington. We are pleased to hear how happy you are with your new windows. It give us great pleasure when our customers go out of their way to talk about our WoW staff, as they are our greatest asset. We are extremely proud of the way they work to ensure our customer's complete satisfaction. We hope to assist you with future projects that may include roofing, gutters, siding, insulation and energy audits. It was a pleasure doing business with you. The WoW Team"
WOW initially tried to schedule the insulation/air sealing work ahead of the window installation, but we corrected that and have both crews get scheduled for the same time. After signing our contract, WOW kept us informed of the status (windows ordered, window delivery date, window installation schedule) regularly via email. When the day of installation arrived, both the air sealing/insulation crew and the window crew arrived promptly and got to work. One minor negative (and this is really minor) is that the window crew chief didn't arrive with the crew and chat with me about the plans for the day. That would have been appreciated. Once he arrived, however, we chatted and I actually spent some time watching they crew go to work. The insulation crew chief talked with me from the get-go, and we did a walk-around on all the work to be done.
I was simply amazed with the speed and precision of both crews. The old windows - all 36 of them - were gone in a matter of hours. The new windows were going in before noon. The insulation crew worked seamlessly around the window crew, and had the attic work (new blown insulation, sealing ducts, sealing various attic joints), garage work (sealing leaking area beneath master bedroom), and exterior work (sealing bay windows and overhang under kids rooms) all done in a single day. At one point, the insulation folks noticed some interior rotted wood once a soffit was removed. The window chief noted that our siding in that area had not flashing, leading to the rotted wood. Members from each team worked together to repair the rotted wood and put flashing in place for the siding. The window crew chief noted that some wood rot repair work in our contract and some wrapping work would not have to be done, so we offset the cost of the new work on the spot. I really appreciated his honest and professionalism.
By the end of day 1, the insulation folks were all cleaned up and gone, and the windows were all installed and interior work done. On day two, the window team completed the exterior work. The thing that struck my the most (other than my beautiful new windows) was that the incredible, huge, scary mess that was created while the work was being done was entirely gone when the crew left. It was like The Cat in the Hat cleaning up after Thing 1 and Thing 2 - it was just all gone. I expected nails, pieces of wood, and whatnot all over my yard based on what it looked thing during the old window removal on day 1. Nothing. I was very happy.
The work on the windows themselves was very clean and the wood wrap was (as far as I have been able to tell) flawless. The insulation work noticably changed the heatful in the house. I can't wait until winter to really test it out.
During the window interview process, missing roof ridge shingles were pointed out. I later discovered a missing roof vent boot. I also had several shingles missing. Rather than search for a new contractor, I ask Eric if one of their roofing people to do a few minor repairs. I made sure, up front, that Eric know I was not interested in a new roof (after just buying the windows and insulation). We made arrangements for him to come out a take a look. He showed up with one roofing guy (I forgot his name), and they popped up onto the roof and assessed the problems. We negotiated a very fair deal (Eric just billed me later), and they had the work done in a jiffy. The fixes were small, but I feel I received a fair deal, and will probably head back to WOW in the future should more significant work need to be done.
"Thank you for taking the time to rate our company! We appreciate all of the positive comments your shared about Windows on Washington. Thank you for letting us help you with your home improvement project, while I am sure you will feel the results of your improvements this winter, we are confident that you should also see results in your energy bill this summer. Working with you was a pleasure and we were glad to help on all of the little fixes that need attention too. Honesty is at the core of our company's mission statement and we believe that if you treat people fairly and honestly, you sow the seeds for lifelong customer relationships."
So, in my view, WoW absolutely knows what they are doing and are very honest about the products they carry and the service they provide. Their approach to pricing was also easy to understand and easy for me to adjust as I toyed with different window options. (One of the competitor window people was so secretive about their "special deal" that he would only write the total price on the back of his business card.)
The install crew was also very professional and careful in their work, including replacing several rotten sections of wood trim. The crew did a great job and completed it on time on the day promised.
We are thrilled with the result and thankful that we found Eric and his team (through Angies List). I strongly recommend Windows on Washington for replacement window services.
"Thank you for such a glowing review of our company. Honesty is at the core of our company's mission statement and we believe that our customers need to be treated fairly and honestly. Because we believe in helping our customers discover what they need and not what we want to sell them we do not use pricing gimmicks. We pledge to always give our customers a fair price and an honest answer. Please let us know if you need anything at all. It was a pleasure doing business with you. The WoW Team"
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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
23465 Rock Haven Way, Ste 120, Dulles, VA 20166
Service Hours
| Sunday: | Closed |
| Monday: | 8:30 AM - 5:00 PM |
| Tuesday: | 8:30 AM - 5:00 PM |
| Wednesday: | 8:30 AM - 5:00 PM |
| Thursday: | 8:30 AM - 5:00 PM |
| Friday: | 8:30 AM - 5:00 PM |
| Saturday: | Closed |
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