VERNON HEATING & AIR CONDITIONING

We used them because they had put in our original furnace, and we also have had a service contract with them. They are very thorough, good and timely. Everything about them has been good - we have had no complaints. They are pricier but they have always done a good job. I think it is going to end up being around $11,000 with the tax credit. When they were here, they were all very good, in that they probably went beyond the call of duty on some of the things, like things that I didn’t ask for; they uncovered and decided to do a couple of things for me that probably should have been fixed 20 years ago. We would continue to use them in the future.

They meet my needs.

After not having success with the company that originally fixed the leak, Vernon was called. It was one of the first really hot weeks of the summer and the repairman came at the end of his very long day. It was about 7 PM and he had been working all day but was one of the most pleasant repairment I have ever had. When he left he even gave me his personal cell number and said to call him if it stopped working as he lived close by and could come quickly. The only negative was the price - it was much more than we were going to pay with the other company, but at least I feel like it was fixed correctly!

called on Saturday and not available until Monday unless we wanted to pay extra emergency fee. They arrived almost 2 hours after the 8am to 2pm window I was given despite fact that I called and said I have 9 month old infant and temp was in the 80s to 90s. (We camped out in our finished basement where it was cool for 2 1/2 days.) Tech had greasy hair and was covered in tattoos. He claimed float switch was tripped (It wasn't, there was another problem we paid another company to fix correctly 1 week later when AC died again.) He refilled our refrigerant and for that charged a ridiculous fee of 600 bucks! Not a great experience for the money paid.

We've been using Vernon's for 20+ years but I'm not sure why other than they used to live down the street. They are hugely expensive compared to others (we compare notes with friends and neighbors). And the repair guys ALWAYS try to sell you something new -- be it a service or item of equipment. You never really know if you need it or not. My most recent experience with the furnace does it for me, but I'm kinda stuck since my warranty is with Vernon's.

Very professional, friendly, clean, and knowledgeable staff. They came when they said they would, ready to work (with permits pulled and all parts), and they were done on time. They have service plans that guarantee free same-day service visits as well as annual maintenance and inspection. Two issues prospective Vernon customers should be aware of, although they didn't affect the grade I gave them: 1. Their "after hours" emergency service only goes from 8am to 10pm, not 24-hour like some firms. This is clearly marked on their website and here on Angie's list. The night after the installation, we arrived home at 10:30pm to find the new boiler had stopped firing, and had to endure a very cold night until they could call us back in the morning. But then they dispatched a tech right away, and he found the problem, got it working again, and stayed to test all the possible thermostat cycles. 2. They didn't offer any choices among boilers (and I didn't think to ask). We learned later that if we had bought a more efficient boiler, we could have gotten a federal tax credit that, together with fuel savings, would have covered the difference in price. But when your heat fails in December, keeping the family warm is first priority.

We are not completely happy with them. There was a part of the AC resting outside the AC unit. They told us that it will be covered under the contract. But later they told us that it was ready to go and did not cover it. The Freon in the AC had a problem and the coils were ruptured. They told us that it would cost us $1800. Nobody told us that this would not be covered. We spoke to them extended the warranty by paying $800 so that this would be covered. I do not know if they were right or now. However, they were professional.

I had a very good experience with them until the last couple of years. They could not come out when we wanted them to. They gave good advice on servicing. Their pricing was a bit high.

They completed a $30,000 heating air conditioning upgrade to my house on time and to my satisfaction. I will continue to use them in the future and would highly recommend them.

I'm not sure they offer the best prices but don't really have anything to compare it with but they provide good service and we have been happy with them.

We have a service contract with this company. They offer packages that includes free service calls and discounts on parts and labor. We have used them for several years. A few years ago, our a/c unit broke and they were the only company that would come out on that 4th of July weekend.

I am very happy with Vernon's services. I have been using them for five years now and I would not change them out for anything. I love everything about this company as the workmanship, the prices and the quality of service are all top notch.

the A/C was non-operational and the previous contractor had not fixed the problem after two house call. Vernon did a very thorough inspection of the system inside and out. The serviceman was very good. Freon leaks were found in the evaporator coil associated with the furnace. Their quote to fix it was $3627 which I thought outrageous. I asked them to go ahead and put freon back in the system and get it operational while I seek other quotes. They were reluctant to do so but relented and than charged me about $90/lb when the average rate is $53-58/lb. I since found another company that gave me a quote for repair at half the cost. I called Vernon the next day to complain about the excessive cost and their response was that is their price structure--period.

We've used Vernon for about four years now. The technicians are friendly, polite, and knowledgeable. They offer several packages to cover routine HVAC maintenance.

Very good. Arrived on time. Don't seem to rip you off. They do good work.

THEY WERE ON TIME AND VERY REASONABLE. THEY WERE THOROUGH WHEN INSPECTING OUR OLD WATER HEATER AND DID NOT TRY TO PUSH US TO BUY A NEW ONE. THE INSTALLATION OF THE NEW WATER HEATER WENT VERY WELL. WE HAVE ALSO USED THEM TO PROVIDE A SERVICE CONTRACT ON AN APARTMENT WE OWNED AND THEY WERE VERY GOOD AND REASONABLE.