Stokley's Services Inc

I purchased an Angie's List Big Deal for an air-conditioning tune-up. Everyone I spoke with was friendly and professional. The technician came at the appointed day and time and preformed the services stated in the Big Deal.

Despite having a busy work load, they were able to squeeze me in the same week I bought the deal. My husband was home when the tech came out and he was great! He let my husband follow him around and went the extra mile by teaching him about the ac unit! Very friendly company, I would hire them the next time I need my ac looked at.

the tech was on time called before he came out did one of the best job ac cool and working at it's best

He was several hours late due to another job, but when he finally arrived he was right to work and got the job done thoroughly and quickly. Would use again.

My AC was working but fan kept on running even when AC off. The appointment went okay at first but I did not get my money's worth. Provider unhooked wires from my AC unit when he supposedly inspected the unit and knowingly left some of the most important wires out so my AC will not run so I can replace whole unit as he wanted. It was 90 degrees the next day after he visited and I had to suffer with no AC. Wires not hooked back up noted by another provider which I witnessed. He told me compressor was gone and that I needed to replace the whole unit. AC was working before he arrived but had some issues which were repairable but he stated they were not repairable. He went on to give me an estimate of replacing whole unit. When I sought a second opinion, compressor works and only needed to replace fan. Cost of replacing unit per provider close to $6000 while cost of replacing fan from another provider less than $300. AC now works without difficulty. No refrigerant was added as advertised. I need my $59 back.

This service was selected as a Big Deal from Angie's List. I contacted Stokley's Services to schedule the service and I didn't schedule a particular time, just a particular day. They said that they would call me before they come and sure enough, they called about a half hour before they came. The contractor, Jerry, came to the door and introduced himself and I showed him where the air conditioning unit was located in the attic. He told me he was going to go get his tools and come back in and service the unit in the attic, which he did. After he completed servicing the unit in the attic he told me he was going to service the unit outside and he did that as well. Once he was done he came back in and told me everything was working properly, asked me to sign the invoice, thanked me and wished me a good weekend. The whole visit took just a little over an hour from start to finish and Jerry was friendly and professional. I would definitely recommend this company and would use them again.

Stokely's is a top notched company. They are fair and do high qualify work. They have serviced my 2 HVAC systems semi annually since they were installed by them. They are punctual, reliable and trustworthy.

Very friendly and professional. Completed the work and stayed until everything was right.

Great,system works great,I thought I would get hit by sales pitch ,but just gave me the facts and did the work,friendly tech explained difference between A/C and heat pumps

It went well. We had some scheduling challenges because both of us work, but Stokely's came through with flying colors..they came out 1 hour earlier than their normal start time

No problems; good communication by technician of what was done & potential future issues

This Spring 2015 Angie's List deal was a successful transaction and it was a positive experience working with Stokley's Services Inc out of Norfolk. The good folks at Stokley's Services communicated promptly and performed the a/c service in a timely manner so I am a satisfied customer. The service tech was very knowledgable plus took the time necessary to complete and explain everything during a rainy April afternoon. Much appreciation and thanks to Jerry & Rob @ Stokley's Services!

Rob and the Stokley team were excellent!! The installation did not go as smoothly as planned but they stood behind their work and made sure that everything was taken care of to my satisfaction in a professional and timely manner. Mistakes will happen, it's how they are handled that counts! I am a very satisfied customer. I look forward to working with the Stokley crew in the future and recommending them to others.

It went good. They did a great job.

I cannot express enough how wonderful this company is! Our furnace died on us about a month ago and our tenant upstairs wasn't able to turn on their old furnace until a vent cap was on the roof. My husband and I quickly turned to angie's list to find someone suitable that would not cost us an arm and a leg. After the techs came to check out the upstairs furnace, they offered to tell us what was wrong with our furnace downstairs as well. We found some interesting information that we did not notice ourselves of how it was hooked up wrong. They offered us a great deal to be able to replace both furnaces at once, with several different options to replace them/improve our duct work. It only took them two days!! They were very speedy, professional, and super friendly! Since I don't know anything about furnaces, they made use to describe the information in a way I would understand. If you need anything fixed or replaced Stokley's Services Inc. is the first ones I would call!

Our first contact was in the middle of the night, and he was incredibly polite and helpful in walking me through the steps to restart the furnace, to see if that would solve the problem. He called me back when he said he would, to check in to see if the restart fixed the issue. It didn't. The person who came out the next day, Jerry, was very friendly, helpful, polite, and did the job quickly. He was in and out in 45 minutes, and got my house heating back up. I was very happy with both the quality and cost of the repair, especially considering it was done on a Saturday.

Everything went fine, and it was exactly as advertised. They were right on time.

It went well. They came and assessed the problem and helped find a cost effective solution in a short amount of time. Their work was fast and professional.

Technician, Jerry, showed up as scheduled. He was pleasant, prepared and professional.

The service worked out well. He did not charge me more than the big deal charge. They were pretty informative, I had asked his opinion about how long the furnace was going to last, and he gave me an estimate for a replacement of the furnace, and of the water heater. They were pretty open about the information.

They were great. They showed me rust that was occurring on the furnace unit and explained that it was caused by A/C drain lines and why the problem was occurring. They gave me an estimate for repairing the problem on the spot - they had to schedule that repair for later on, but that repair went excellently as well. They also gave me a rough estimate on the life left in my furnace and - upon request - provided me a rough estimate for a new system. I would definitely hire them again and plan to when my system reaches end of life.

Shortly after closing on my home I found out their was a possible gas leak when the utility came out to turn on the gas service. I already had Stokley's Services lined up to come out and inspect the furnace after the gas was turned on. The technician from Stokley's arrived very quickly and was extremely helpful in determining my problems and possible repairs. After a few minutes of discussion I decided to have all the gas plumbing replaced. I had already talked to Rob Shortt of Stokley's about moving a tank water heater and re-plumbing it in another room. So with the gas plumbing issues that existed and the cost of moving the water heater I decided to go with a tankless water heater in addition to the new gas plumbing. This job was a bit different because not only was it replacing all the gas plumbing and installing a new tankless water heater, but I was also working with the gas company to move the gas meter to a different location. This brought about some unique challenges with the job which Stokley's handled beautifully. Mr. Shortt bent over backwards to accommodate my personal schedule and the peculiar circumstances surrounding the job. He, and all the technicians working on the job, went the extra mile to not only complete the job, but make sure I was taken care of. They even took the time to assemble a temporary pipe from the existing gas meter to the connection for the new meter so I would not go without heat and hot water. The technicians were all, in a nutshell, awesome! They were courteous, friendly, and answered every question I had. They made me feel very comfortable and confident in what they were doing. They did a beautiful job installing the Rinnai tankless water heater and the gas plumbing under the house is clean and professional. The technicians worked hard and had some long evenings at my house a couple of times. Once the gas service was turned on another Stokley's technician came out to inspect my furnace, clean the coils, and set-up the new Rinnai water heater at no charge! You may find a heating and cooling company that is cheaper. You may find one that is more expensive. But I don't think you will find one that has the quality, workmanship, and class of Stokley's Services.

They were excellent. Jerry was very thorough, took the time to do a complete inspection and cleaning of my A/C unit. Jerry was very easy to work with and talk to, as he explained everything to me.

They actually found that I'd been using equipment that should have gone out about 10 years ago. There were no problems with scheduling and communicating, they got back in touch quickly, and their technicians are highly competent. They did such a good job with the inspection that I hired them to install all new equipment. In fact, there probably the best hvac company that I've used.

Did a systems check on our unit and even screwed back on a cover plate that had come off previously. Very professional and worked quickly. Its been cold and our system is responding well.