Ryan's Repair Services LLC

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Excellent customer service. I had significant buildup on my roof, and they cleared it all away. My roof is shaped so that there are some difficult nooks and crannies to access, but they got it all.

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Removed a window Air Conditioner that was installed with no intention of being removed!  All went well, except they did not put down any protective covering on the rug in the area.  About 2 pints of old dirty water spilled out onto the rug, but they worked diligently to clean it up.  If you didn't know it had happened you would not notice it on the rug.

He tightened up some outdoor flood lights that had become loose. He checked the other set, just to make sure.  Also, he repaired a downspout that had detached.  A very clever repair that has worked perfectly since he did it.

Overall the work was completed satisfactorily.

Appointment was scheduled and confirmed. A day before the appointment, they called to reschedule because they were not done an earlier job. The appointment was rescheduled, confirmed and he arrived on date of appointment, on time and completed the work to our satisfaction. We would use them again and would recommend them to others. Although appointment had to be rescheduled, we appreciate that they contacted us so that the job could be completed as needed and not rushed. They showed consideration for their other client and provided us with extremely satisfactory service.

They did a great job and we are going to use them again. They got the job done in about an hour and a half. They sent 3-4 people out to do the job. It took awhile to get scheduled because of some bad weather.

I purchased the deal for my rental property. I spoke with a woman and explained that she would need to communicate with my tenants. The tenants later told me that they had cleaned the gutters recently and the service was not needed. I emailed the woman to explain the situation and she said was very understanding. She extended the deal for me to next November. She was very professional and responsive. I  am very pleased with the company so far.

Annette and Kevin were great to deal with and we appreciate all the work they did.

Emailed photos of cracked mortar on chimney before repairing it  Removed trash from gutters. Secured a few nails in shingles.
Thanks to power washing, the exterior of my house really sparkled during the holidays.
 I've already talked to Ryan Services about doing other maintenance and repair projects at my home this year.

Ryan's Repair Service was great!  They contacted me first by email and when I had not responded they contacted me by telephone.  Due to my hectic schedule it was hard to find a good day, especially with the weather being so undependable. But their receptionist (she was so polite and professional) worked with me until we came up with a good date for both of us.  Mr. Ryan came in the rain and waited until rain stopped and clean the gutters and then he power washed the sliding on the house.  He got it all done before Christmas 2013.  I couldn't have been more pleased with the service they provided.  Ryan Repair Service did an excellent job, with professionalism and courtesy.

First appointment was rescheduled by provider.  The rescheduled appointment had to be rescheduled again by provider.  The third scheduled appointment was worth the wait.  The two man team worked efficiently and safely to clean the gutters and tightened a loose gutter.The provider checked all the shingles and said they look to be in very good shape.
It was a really good deal since the loose gutter would have become a much larger problem.
I am very pleased with the good service

I contacted Ryan's repair on a Monday and set up an appointment to meet them at our rental property of Sunday at noon.  I drove to our property and arrived before 12pm.  I then sat there for 15 minutes before i called.  when I called the lady answering the phone informed me that the night before Kevin wa son a job until 8:30pm and did not finish so he was back at the job at that moment.  she stated that she meant to contact me and let me know but then she forgot.  she then said that she meant to call me that day and reschedule but i totally slipped her mind.  she was unprofessional and kind of rude.  She then said he should finish and he could meet me out there later that day.  I told her that I would not be doing business with them.  I do not recommend this company.

I contacted Ryan's Repair Services for drywall repair over three weeks ago.  To date, they still have not gone to my home to perform a survey for an estimate, even though they scheduled different times to perform the survey.  On one occasion, they had scheduled a time to perform a survey with my tenant; they had a set date and time.  Over a week later, Ryan's reported to me that they had a "family emergency" that lasted over a week, which they used as an axcuse for not showing up for the scheduled survey and for not notifying my tenant that they would not be coming to the house. This type of lack of service is unacceptable.

Their quality of work was good and, they had a good idea of the stuff how to install and repair other things.

They tried to do a bait and switch by charging me more than the original quote I had received before I bought their special. Be wary when using their services.

The work spanned several days, including a Sunday.  Both the provider and his assistant were more than capable and pleasant to work with.  The provider is committed to doing the job the right way without any shortcuts or quick fixes.

Kevin and his helper did an excellent job. After initially setting up a Sunday time he had to cancel because of a family commitment which was previously arranged but he did show up as scheduled on the following day and completed all the work in an excellent manner. Will use Kevin again and recommend him to friends.

Very good! They look brand new.

They attempted to repair a loose railing but were unsuccessful. He repaired some damaged plaster from a roof leak.

Very well. The crew was on time and ready for work. They did an excellent job on the wall repair even though wall was textured. They matched the texturing, and I can no longer tell where the hole was. In our living room they took up some rotted wood by the patio door and replaced it with tile. they did a very good job.

Purchased a Big Deal for Ryan's Repair Services LLC. The 2 gentlemen that came out was efficient and pleasant to work with. They replaced the seal around the tub, hung a mirror and rehung a screen door. They had also put together a shelve unit in the garage.

Bad.  We had purchased the 2 hours of handyman services late last year with a February expiration date.  To be fair, we were within a couple of weeks of the expiration date before we contacted and made arrangements for the service.  
The bottom line is that the service was never used.  Could not coordinate the schedules.  The repair person canceled 3 times, twice due to illness.  After the third time, I did not want them in my house.  May be a lot of good reasons, but I just did not feel comfortable with them in the house after this experience.

I doubt there are enough characters available to describe the obstacles we faced trying to get him here and to get the jobs completed in a timely and professional manner.    A previous review was submitted in response to Angie's e-mails to submit a review based on the experience with the company before the work was completed.
  
     My biggest complaint involved the communication with his office (his wife, I believe).    I bought a special deal offered by Angie's list.   I had no choice as to who was sent to my condo, but trusted Angie to send me a reputable Handyman.   I am a widow and am not handy around the house, so need handyman help.   My deceased husband could do anything and everything handyman related!
 
     I called Ryan's Repair Services to schedule a date after getting the confirmation from Angie's list.    We discussed the jobs I had on my list and the parts that would be involved.   I already had the 2 door handles.   I was told to e-mail pictures of what I had currently in my shower and so they would know what to replace them with.    I did that right away.  
     But,  my scheduled date was cancelled due to a storm and then was put off because he had "contracts" that took him to the outer banks for 3 weeks.   So, my work was considered a lesser contract that could be set aside?
     Two days prior (yes, only 2 days) to the rescheduled date, the office notified me that he would NOT have the shower parts and I would need to get them.  The whole reason I was hiring someone to replace the fixtures in my shower was because I did not know how to do it nor did I know what parts would be needed or where to get them.  
 
     Finding the proper shower valve cover proved to be extremely difficult, as it was a Kohler part and the valve was a size that nobody carried any longer - including the Kohler company!    We wound up having to reschedule again because I was going to have to order that part and wait 3 weeks for delivery (This was finally resolved after I ran around for 2 days to 3 hardware stores, a plumbing store and a trip to a wholesaler's address Ryan's Repair Services gave me - that turned out to be a distribution warehouse only for contractors - not a showroom for Joe Public ).    Guess I thought part of any Handyman service would include coming out to survey the jobs that are to be done and determine what parts would be required.   This was NOT done.     If I was required to get these unknown parts ahead of time, I obviously needed more than 2 days notice!   NOT professional!    
      I had a rescheduled date of December 21st.    Their office emailed me that week and wanted to reschedule but made it sound like it was my idea!    Again, NOT professional!
       Finally, December 31st rolled around - the day Kevin was to come out and finally get started on the job list!  I made arrangements to get off work early to meet him there.   Two hours before the scheduled time, I get an e-mail at my work place from his office telling me he will be cutting his work time short because of an unexpected arrival of family members of his wife.   What?!    Again, UNPROFESSIONAL!    Another irritation was that he arrived earlier than the arranged time, causing my mother to have to let him.  
  
     Okay - now to Kevin's actual visit on December 31, 2012:    He installed the doorbell - great!   One of the door handles gave him a problem, so much so that he had to call the manufacturer's Customer Service center.    He argued with them about what he had and then abruptly hung up on them.   He obviously figured out they had been right all along and it was he who was misunderstanding!    Then the handle was installed properly.
 
     He replaced the shower head only in my shower (not the valve), as the discontinued valve part had not come in yet....    He went into my shower wearing his shoes without putting anything down on the shower floor  first.   After doing the work, he then stepped out onto my white bath mat..... (as a result, it is no longer completely white - now it has a really nice partial footprint!)
     The cabinet door hinge I had purchased turned out to be the wrong part (he would have known this had he come out and surveyed the job ahead of time!)   But in the meantime, he placed my cabinet door on my glass cooktop and proceeded to use his drill on the cabinet door - Using a drill on my glass cooktop?!   What?!!  
     Turns out this hinge is no longer carried in the local hardware stores now either!  Had to order from the manufacturer.   The good thing is the hinge is under warranty and there was no charge but I did have to wait a month for the correct part to come in!    A sympathetic handy friend replaced the hinge for me.    Kevin Ryan was willing to return and complete the 4 hours I had purchased, but I was so disgusted with how the whole thing happened, I said no thanks.   So this deal turned out not to be such a great deal.
     One more note - the van did not speak well for this business either - don't know what the inside looked like, but the outside was badly banged up, rusty and even his sign had seen better days - pretty sad looking.   Not a good impression for any future business with other condo owners in my building.
     Would NOT recommend this company.

The area where Ryan would be doing the mortar work had been scrubbed and pressure washed per Ryan's instructions before his arrival.  The mortar was purchased and waiting as were the "Grab Bars".  The day Ryan came everything seemed to go okay.
The first job was replacing the mortar and securing the wrought iron railing.  The job was messy, Ryan and one assistant worked to replace the missing mortar.  Unfortunately, a lot of the mortar ended up on top of the bricks and not between the bricks.  It looks terrible and the mortar that got between the bricks is, at the time of this review, cracked.  Additionally, the wrought iron railing wobbles as bad as it did before.
However, when installing the "Grab Bars" in the shower, the area around them got scratched.  
It is unfortunate that neither of us knew anything about mortar work, perhaps we may have known not to let just anyone do that job.  But, I did not expect the walls of the shower to get scratches. 
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