RS Andrews

Description of Work: The consultant and air conditioner and heating techs were prompt, courteous, and knowledgeable. They went out of their way to make things right and easy for me. It was a very pleasant experience

Description of Work: RS Andrews installed our brand new system 12 years ago. They had the best estimate and did quality work. The equipment they recommended, American Standard, has been substandard. We spend between $200 and $600 per year to keep the equipment operational. I would never purchase American Standard again. We are questioning whether to replace the cooling units, even though we were assured they would last 20 years or more. This year, the smaller 1.5 ton unit was not cooling. RS Andrews came out and "charged" the system with coolant. The service call and the coolant cost nearly $300. They added dye to the system and recommended coming back in two weeks to identify the leak. They came back two weeks later to check for a leak. They could not find a leak, and charged us over $150 for the visit. We paid it. Within 2 hours after the technician left, (after checking for the leak), the same unit would not cool. We called them back, and they wanted to charge us another $150 for a service call, even though the technician CLEARLY did something to the unit to cause it to malfunction. RS Andrews refused to recognize that the technician caused the malfunction, even though it was working well up until he came back to search for a leak. We argued that the technician caused the problem, and we are disputing two service calls within two hours. We will not be using RS Andrews for anything in the future. They have deteriorated from a reputable, reliable company, into the above. The unit still does not cool efficiently. We are using a Angie's List recommended company instead of RS Andrews.

Description of Work: None.

Description of Work: Diagnosed and fixed capacitor on one of our A/C units.