A-1 Inc Exterminators

"We aren't sure why this member gave us an overal "C" rating. He purchased two big deals from us; one has been performed and another is waiting for him to call us back. He had some pressing personal issues to take care of and we are just waiting to hear from him. With hope, it will all turn out well in the end."

"I am the person that spoke with the member when he called to schedule the service visit. He explained as he did in his email that he was selling a home and wanted to make sure it didn't have any rodent issues before putting the house on the market. Given my experience with these issues, I specifically asked him if a home inspector had called this as a problem. They have become notorious for calling rodent problems in attics in recent years. But he told me no, that the house wasn't even on the market yet and he just wanted us to take a look. It wasn't until we arrived that the technician was told that there WAS a home inspector report that called the rodents on an inspection and that the problem was noted in the attic. Had he been honest with me on the phone and admitted that a home inspector had been out AND that he suspected a problem in the attic, we could have saved us both a lot of time and effort. Since the member is in the real estate business, I would have expected him to know how important that was so we could help get him through the problem. Frankly, 99 times out of 100 we find that the home inspector is incorrect and we sign off on that to keep that problem off the seller's plate. In our industry, we do not need to carry ladders on every truck, every day and so we don't. We also do not regularly inspect attics without flooring; that is actually considered an inaccessible attic for the purposes of issuing a WDI (Termite Report), for instance. BUT, when we know that we are coming into that situation and we NEED to check that area because someone like a home inspector has cited a problem there, we DO carry a ladder and we even carry some narrow pieces of plywood to help make sure we don't go through the ceiling while inspecting. We would have been happy to help the member had we been given all the information honestly from the beginning."

"We are sorry to hear that the member has an ongoing ant problem but this is the first we are hearing about it. We performed the service for our Home Pest Advantage Plan on April 8, 2016. Everything went well and there were no issues. We haven't heard a word from this member since that day. I wish they had called us. This has been a particularly odd year with lots and lots of rain and then extreme temperatures. The insect world is a bit upside down. But we can't fix things that we don't know are broken. All we can ever ask is that if there any issues at all with any of our services, just call us. Our office is open with a full staff Monday through Friday and on Saturday mornings."

"We do not know what this member is unhappy about regarding service from our company. The member has had service with us since 2013. We have visited the member's home six separate times, performing services the member ordered, since then with the last visit being September 24, 2015. Each and every visit has gone very well. All of our appointments are scheduled with our customers at their convenience and all are given reminder calls the day before. We have no notes in our system that the member was ever dissatisfied with anything at all. In fact, the notes I do have state that she was quite satisfied and the member is still an active customer of ours. Of course, if there is ever an issue we only ask that the customer contact us. Our office is open every day and the phones are answered by office staff all day long, no voice mail systems. We can correct almost anything if we know about it. We hope the member will let us know what problems there are when we next have contact."

"We understand that this member is not happy but it would help other AL members to know why. This member purchased a second service from us (at a discounted price). He needed a report done for a the sale of his property and there were problems found that had to be addressed to satisfy the buyer and their mortgage company. The member did not want to have to do any of the work and so did not pay us for the report provided. When home sellers have to get these reports to sell a home and there are problems, they are never happy as anyone can understand but the company still has to pay the technician that provided the inspection and report and so the company has to be paid. Payment for services rendered cannot be dependent upon the customer being happy with the results of an inspection."