Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Robertson Electric
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Maintenance, repair and installation of furnaces, air conditioners, heat pumps, electrical, plumbing including small renovations, water heater replacement, humidifiers, air cleaners, heating & cooling.
Business highlights
Emergency services offered
57 years of experience
Services we offer
Maintenance, air cleaners, air conditioners, electrical, heat pumps, heating & cooling., humidifiers, plumbing including small renovations, repair and installation of furnaces, water heater replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9277 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 0% |
Showing 176-200 of 277 reviews
RIchard B.
Jul 2013
I went to the attic to make sure the PVC tubes for the AC unit were clear for draining. Found a broken fitting which indicated that the previous company broke it when they installed a condenser coil. I called Robertson and they sent a technician the same day. He recommended a replacement pan (had to be ordered). They were back in less than a week, pan in hand, and replaced everything in less than an hour. Robertson's technicians know their business and can explain what they are doing to a novice like me.
Donald L.
Jul 2013
It’s been good. They are not the cheapest guys in the world but they are very responsive. They know what they’re doing. They try to figure out what’s going on and they can size things up pretty quickly. They are professional and stand behind their work. We've been pleased with them. We had some problems with the pipes and we called them and they sent somebody out very quickly. They are punctual when they say they’re coming. If you got something out of the ordinary, they will work you in.
Jan K.
Jul 2013
They were able to come right away, did not have to wait, did a good job, had everything they needed in the van and put booties on their feet when they walked in the house.
Marcia S.
Jul 2013
I had an appointment that I had to cancel at the last minute due to a family issue. They were very fair. The best part was when I was finally able to get the work done at the last minute because someone else cancelled. Each provider I've had contact with has been very professional. They stand behind their work!
Jason M.
Jul 2013
Great
Doug Z.
Jun 2013
Timely and thorough.
Jacobus V.
Jun 2013
They came on time. Tried to save us some money by repairing faucet in bathroom twice, however this did not work out. They came back twice and finally installed a faucet I had bought.
The other work was good to excellent.
The other work was good to excellent.
Response from Robertson Electric
"Thank you for your kind words. Of course we wish we could have repaired the faucet for you but were thankful that we could save you a bit more money by installing it at no charge. Thank you again for choosing Robertson Electric."
Kathleen R.
Jun 2013
The guys at Robertson are prompt, professional and real experts. They have been caring for everything in our home for 15 years. They do our plumbing, electrical, heating and cooling, and have replaced major systems for us as well as doing regular maintenance. I simply could not trust a group more.
Debbie B.
May 2013
The technician went over the plan and executed it as stated in a timely and professional manner. Very conscientious.
Jason M.
May 2013
Responded quickly, they called to confirm the apt and then called me back to let me know it would be an hour late (no big deal).
Daniel K.
May 2013
I have a room heated with a radiant heat system designed and installed by a prior owner, and I discovered that the heat wasn't working well, so called in Robertson Electric. The plumber who arrived diagnosed the problem as a broken heating element. He found a spare I already had and installed it for me.
Gina P.
May 2013
Fast service, calling to offer an even earlier appt. the day they were
expected.. I gratefully accepted. It was expensive, but the problem was
real and needed the proper solution and not one short-sided. Kevin was
excellent and a fine representative of his employer. Even my dogs loved
him. I will call this business again.
expected.. I gratefully accepted. It was expensive, but the problem was
real and needed the proper solution and not one short-sided. Kevin was
excellent and a fine representative of his employer. Even my dogs loved
him. I will call this business again.
Priscilla M.
May 2013
They are just absolutely extra super-duper. Other Angie's List members would expect satisfaction. My experiences have always been great, they just take care of me. I've had them since I moved here which is 6 years, and I would never change them. I have one coming up on the 11th of June, that's for the service contract for the air conditioning. I like them. Anything I ask, they answer and any problem I had even if I can't describe it perfectly, they have no problem telling me what should be done, and they don't overcharge because I have a service contract with them. The people who answer the phone are very, very nice, they are polite and knowledgeable. If I go into the office and see about something, everybody jumps to it, they're great. Anyone who comes to the door to do these services, whether it be electrical or plumbing, they put booties on their shoes and they clean up after themselves and they're just very good.
Timothy W.
May 2013
The hot water line under the sink in our downstairs bathroom gave way leaking water under the cabinet and inside the wall. Even though it was Saturday, Robertson was able to come by to fix it within an hour of my call. The serviceman laid out the cost up front and was able to complete the job in record time (even though it was at a higher "emergency" cost per hour). The repairman did a great job. We will definitely call Robertson again for plumbing work.
Jennifer L.
May 2013
they showed up on time and completed the work very timely
Mary G.
Apr 2013
We signed a maintenance agreement with Robertson?s in the fall. After the winter service we discovered we had no heat at all 2 days
after the service. It was a Saturday morning and we received no response until Monday. This happened twice more. After several weeks and charges for things that did not solve the problem we got it resolved.
During the course of their work they pointed out several flaws in our system and its installation. They offered to give us a proposal for its repair. We almost gave up on it because the response time was incredibly slow. On one of the visits the supervisor pointed out several ducts were possibly unattached and that some vents had no duct work behind them. We then pointed out a really cold draft in the kitchen. The supervisor and my husband pulled out the refrigerator. The supervisor apparently leaned on the water line a little too much. Two days later my kitchen floor was starting to warp. We cut off the water, pulled out the frig and discovered the leak. As a result, my entire floor has to be removed, Servpro took over a week to dry it out and we had to replace the entire floor. Roberston?s admits no responsibility, blamed my husband, cancelled our contract and we are back at square one after months of waiting for a proposal. Their official comment was" I was doing you a favor by looking for the cold air coming in from behind the refrigerator."
after the service. It was a Saturday morning and we received no response until Monday. This happened twice more. After several weeks and charges for things that did not solve the problem we got it resolved.
During the course of their work they pointed out several flaws in our system and its installation. They offered to give us a proposal for its repair. We almost gave up on it because the response time was incredibly slow. On one of the visits the supervisor pointed out several ducts were possibly unattached and that some vents had no duct work behind them. We then pointed out a really cold draft in the kitchen. The supervisor and my husband pulled out the refrigerator. The supervisor apparently leaned on the water line a little too much. Two days later my kitchen floor was starting to warp. We cut off the water, pulled out the frig and discovered the leak. As a result, my entire floor has to be removed, Servpro took over a week to dry it out and we had to replace the entire floor. Roberston?s admits no responsibility, blamed my husband, cancelled our contract and we are back at square one after months of waiting for a proposal. Their official comment was" I was doing you a favor by looking for the cold air coming in from behind the refrigerator."
Response from Robertson Electric
"It was quite unfortunate what had occurred at this homeowner's residence however in this instance, our company did feel that we were not responsible for the incident. We showed concern and care regarding the icemaker line. With regard to the proposal, we spent several hours at the customer's home as this was not an easy job due to the type of home the customer has and the previously installed installation performed by another company. We wanted to be sure the work proposed would correct the problems and the customer would be happy with the results. Of course, these hours were part of the proposal process and were never billed to the customer. We are sorry that this fairly new relationship ended the way it did however we felt it was in the best interest of both parties. Below is the letter sent to the customer and at no time was the comment ever made regarding our company doing the customer a favor. Also at no time was Mr. [member name removed] blamed. Our company made an observation that the line was tight and commented on such. It would have been irresponsible on our part not to mention it. We again wish the customer the best in having the repairs corrected so that their home can be the comfortable living place they wanted. March 15, 2013 Mr. and Mrs. [member name removed] 3806 Stage Junction Road Columbia, VA 23038 Dear Mr. and Mrs. [member name removed]: I would like to thank Mr. [member name removed] for taking a moment to discuss with me the events that occurred on my last visit to your home. While the situation is quite unfortunate, I would like to again just outline those events. Upon discussing your existing air quality concerns, you had questioned me about cold air coming from behind the refrigerator freezer in the kitchen. I indicated in order to investigate the existing problem that the refrigerator would need to be pulled out to view the area and at that time Mr. [member name removed] started to pull the unit out with my assistance. Upon pulling the refrigerator out, I noticed the water line to the ice maker was tight and suggested pushing the unit back in so not to have tension on the line. This left only about 8-10 inches for someone to slide behind the refrigerator to view the air leakage. I viewed leakage and took pictures so you could also see the issues. At all times I was aware of the water line and careful to not disturb it. When finished taking pictures, I inspected the line and saw no leaks. Mr. [member name removed] and I then slid the refrigerator back into its original position. Our company was not notified about the water leak until only a couple days ago and told work was being done to repair a damaged floor that I caused according to Mrs [member name removed]. Again this is certainly an unfortunate incident however, I do not feel that myself or our company should be held responsible for what was an existing potential hazard prior to our visit. Following your lead, I assisted in pulling out the refrigerator which lead to possible stress on an already too short water line to view your air quality concerns but again both the air quality problem and unnecessarily short icemaker water line were caused by another company. In light of the current circumstances, Robertson Electric would like to thank you for the opportunity to provide you with a proposal for correcting airflow problems however we feel it would be best to decline at this time. In addition, enclosed please find a check in the amount of $327 representing the unused portion of your Energy Savings Maintenance agreement with our company. While Robertson Electric has always prided ourselves on our ability to keep our customers our number one priority, occasionally a relationship is just not beneficial to either party. We are always thankful for the opportunity to have tried to serve you and wish you the best of luck in resolving your issues with another company. Sincerely, Bruce Locker Matt Vickers President Service Manager MV:kk Encl."
Annamalai M.
Apr 2013
They did a good job, they are excellent, and they are good people.
Mia T.
Apr 2013
My propane furnace quit coming on, so I called Robertson Electric, who had done good work for me last year. The receptionist first said they would not be able to come until after hours, then she fit me into the schedule during their regular hours. The technician came exactly on time, was clean and friendly and prepared to get to work right away. He was here about a half hour, and diagnosed and fixed my furnace in that time! The igniter was broken. When I was given the invoice, it seemed very high to me. I paid it with a credit card, and then called the owner of the company, Bruce Loker. He patiently listened to my concerns, and then said he'd look into it and get back to me. He called just a little while later to let me know that there was an apparent error in the book they work from that sets prices for various repairs, and he adjusted my bill to reflect the fair market charge for the repair. It was just over half of the original invoice! At no time did I get the feeling that there was any intent to overcharge, but just that an honest mistake that was totally understandable had occurred. I appreciated the above-board honesty, the calm friendliness of our conversations, and Bruce's willingness to look into it and fix it. I would use this company for all my heating and cooling and electrical needs. I have used them for both big (replacing an entire heating system) and small (this furnace repair). In both instances I felt that I was treated well and fairly.
John P.
Apr 2013
They came arrived on time, correctly diagnosed the problem, remedied the problem and did it all with a very courteous and professional demeanor.
David B.
Mar 2013
I called late in the day and an appointment was made for the next day. I was made aware at that time that there would be an $89.00 diagnostic fee as well as a mileage fee of $10.00 because of my location. Technician arrived on time, performed his diagnostic tests and saw that the capacitor needed replaced, and did so. Total time from arrival to repair was a little over 30 minutes. Total cost was $291. Having worked at an electronics firm, I called Robertson a few day later to confirm a charge of $192.00 for parts and labor. (the exact capacitor is on Amazon for around $25.00.) On their invoice, there is no separation of charges for parts and labor, they are combined into one charge. As in most retail, I would expect the parts charge to be double, i.e. $50.00 parts charge for the capacitor, but that still leaves a rather high labor charge. After calling the office, they decided to reduce my bill by $20.00. This was my first experience with this company and they were very friendly and efficient, but I will be checking others out in the future also.
James P.
Feb 2013
I used Agie's List to locate a suitable plumber to perform maintenance on my gas water heater. A pipe joint had a very slow leak but I saw the potential of a pending disaster so I decided to resolve the issue immediately.
Robertson Electric appeared at the top of my Angie's List query for plumbers. They also offered a $20 off coupon for their first visit. There we a number of favorable customer comments about this company which eased my mind. Their office is located about three miles from my home so I decided to stop by and pay them a visit. I found the customer service personnel to be very friendly and responsive to my request for service. They stated that they could fix the leak and didn't attempt to upsell me on anything. I did explain that I will be replacing my gas furnace in the near future and would welcome their bid.
The Robertson technician Jeremy Lamb was superb. He was friendly, got right down to work and completed the task on a timely basis. He was very responsive and willing to answer my questions regarding this issue and offered suggestions to prevent future plumbing problems.
Robertson Electric appeared at the top of my Angie's List query for plumbers. They also offered a $20 off coupon for their first visit. There we a number of favorable customer comments about this company which eased my mind. Their office is located about three miles from my home so I decided to stop by and pay them a visit. I found the customer service personnel to be very friendly and responsive to my request for service. They stated that they could fix the leak and didn't attempt to upsell me on anything. I did explain that I will be replacing my gas furnace in the near future and would welcome their bid.
The Robertson technician Jeremy Lamb was superb. He was friendly, got right down to work and completed the task on a timely basis. He was very responsive and willing to answer my questions regarding this issue and offered suggestions to prevent future plumbing problems.
Darryl B.
Feb 2013
We hired Robinson for both some light electrical and light plumbing repairs, and they did both sorts of work quickly, effectively, courteously, for what seems a fair price.
Andrew H.
Feb 2013
I've been using Robertson for over 25 years to perform semi annual service on my heat pump system. They have also done repairs as needed. I highly recommend them.The most recent technician was new to the company and did not provide the level of service I've experienced in the past. Previous technicians took about twice as much time to perform the service and spent much more time explaining things to me. Hopefully, with experience this new technician will develop the approach I've become accustomed to with Robertson.
Response from Robertson Electric
"We want to thank you for your continued loyalty as a Robertson Electric customer. Occassionally we have a technician that may require a bit more training to bring them up to the Robertson Electric standards that not only you expect but we as well. Of course we apologize that you did not experience the full Robertson Electric service that you are accustomed to and will be in contact regarding that. Again, we appreciate your continued loyalty and thank you."
Justin H.
Feb 2013
Very prompt, helpful and friendly. He was incredibly quick with the fix and came in under estimate. Very good job!
Justin H.
Feb 2013
Work was excellent and the person was very cordial and professional. I only thought they were quite expensive. Should it take all day to install 4 fans? They were over the estimate, but I only got a ballpark figure. In the future, I would still give them a chance, but ask for a detailed quote.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Robertson Electric is currently rated 4.9 overall out of 5.
Robertson Electric accepts the following forms of payment: CreditCard
Yes, Robertson Electric offers free project estimates.
No, Robertson Electric does not offer eco-friendly accreditations.
No, Robertson Electric does not offer a senior discount.
Yes, Robertson Electric offers emergency services.
No, Robertson Electric does not offer warranties.