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Albemarle Heating & Air Inc

4.9(
182
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Albemarle Heating & Air, Inc. is located in Charlottesville, Virginia. We’re an independently owned & operated company dedicated to providing quality heating and cooling systems. We’re committed to your total comfort. To meet this goal, AHA will design an innovative heating and cooling system based upon your needs and with a focus on health, safety, comfort and the environment. Our products include: • Air conditioners and air handlers • Boilers and circulators • Comfort controls and furnaces • Geothermal and heat pumps • Hot water systems and indoor air quality • Parts - existing systems and solar The bottom line is that when the interaction is over, our customers can't wait to tell someone else how great the experience was! We believe that, as our client, you deserve the greatest integrity and most honest service available. Call today or visit our website to see why we are ranked as one the Top 4 air conditioning contractors in the U.S.

Business highlights

Emergency services offered
37 years of experience

Services we offer

Air conditioning, geothermal, heating, installations & indoor air quality., maintenance & repairs, solar

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9182 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
1%
2
1%
1
1%
Write a review
Showing 76-100 of 182 reviews
Vivian S.
Jul 2017
1.0
When the flat roof needed to be replaced, they were called to move the condensers. They totally screwed it up, attaching the neighbor's HVAC to my electric meter. They also did not replace the valve that keeps outside air from coming in through the system when it is off. They did fix the neighbor problem, but refused to fix the valve. I was forced to live with cold air blowing in through my cold air return for the rest of my tenancy. They were very unresponsive.
Response from Albemarle Heating & Air Inc

"Hello, We would like to speak to you about what happened at the property you rented, however, we are unable to reach you. You can call us at 434-293-4556 and ask for our Service Manager to discuss this further. Thank you, Peggy"

David J.
Jul 2017
5.0
Yes, I recommend this pro
Josh came out from Albemarle Heating and Air, evaluated the problem, brought us the necessary replacement, and patiently walked us through the information we needed to know to operate the new thermostat effectively. He was friendly, professional, and took the time to answer all our questions. He also cleaned up after doing the work, even vacuuming the carpet under the thermostat. We appreciate the care he took to make sure the job was done in the best way possible.
Response from Albemarle Heating & Air Inc

"Thank you for your feedback on Josh's service and we appreciate you sharing this. If there is anything else we can do for you, please don't hesitate to call us. Take care, Peggy"

Debra F.
Jul 2017
5.0
Yes, I recommend this pro
It went well. My heat pump is site-challenged, no water source nearby, and Timmy worked very hard to get the coil cleaned.
Response from Albemarle Heating & Air Inc

"Glad that Timmy was able to get your coil cleaned! Please don't hesitate to call us if you have any other needs. thank you, Peggy"

William M.
Jul 2017
5.0
Yes, I recommend this pro
Jared arrived promptly at the scheduled time. He introduced himself and explained what he planned to do. When he finished he explained what he had done.
Response from Albemarle Heating & Air Inc

"Thank you for sharing your feedback - we truly appreciate it. Please don't hesitate to call us if you need our help. Take care, Peggy"

Warren G.
Jun 2017
5.0
Yes, I recommend this pro
Well done.
Response from Albemarle Heating & Air Inc

"Thank you for your feedback and we truly appreciate your business. Peggy"

Margaret L.
Jun 2017
5.0
Yes, I recommend this pro
Very well. Brian also recommended some things to add to prevent any problems from condensation forming and leaking through the ceiling. We thought this was an excellent suggestion and have made an appointment to have this done.
Response from Albemarle Heating & Air Inc

"We appreciate your feedback and we look forward to assisting you again in the future. Take care, Peggy"

Liz R.
Jun 2017
5.0
Yes, I recommend this pro
Serviced showed up on time and fixed the issue quickly. I wasn't home, but spoke to him over the phone and was very nice and had good recommendations.
Response from Albemarle Heating & Air Inc

"Your feedback is truly appreciated and if there is anything else we can do for you, please don't hesitate to contact us. Regards, Peggy"

Stephen W.
Jun 2017
5.0
Yes, I recommend this pro
The service was quick, the phone rep was polite, and did not get upset when I was starting to get upset. The technician was a neighbor, excellent communication skills, quick to respond, skilled at what he does. It took them 2 visits to repair the unit because they had to wait for parts from the manufacturer. In the meantime, they provided us with window units to help us be comfortable upstairs.
Response from Albemarle Heating & Air Inc

"Thank you for sharing your feedback and I certainly understand your feelings when your new unit was not working. I apologize for any inconvenience this caused and I hope that all is working properly now. If there is anything else we can help you with, please don't hesitate to contact us. Take care, Peggy"

Matt A.
May 2017
5.0
Yes, I recommend this pro
$95
The technician arrived within the service window, after calling ahead to alert of arrival. He identified himself clearly, and was friendly and professional throughout his visit. He appeared to be thoroughly knowledgeable about the system, the furnace, but also ductwork, water lines, water heaters, and outside loops. He urged me to ask all the questions I wanted, and patiently answered each one, as well as giving me a step-by-step tour of the thermostats. He conducted a complete check of the system's functionality. He also checked and cleaned the inside wiring, the inside walls, condensation trays, etc.
Response from Albemarle Heating & Air Inc

"Dear Mr. [Member Name Removed], Thank you for your feedback on our technician and for taking time to share this on [Redacted. Please call us if there is anything else we can do for you. Thank you again, and we truly appreciate your business. Peggy Murphy Customer Service Manager"

Thomas M.
May 2017
5.0
Yes, I recommend this pro
It was a reasonable repair. They had an opportunity to sell me a new system, but we found a way to repair it for way less. It stopped working because it had a bad capacitor. The check that I wrote was about $350 but it also included a service contract on the machine, that was probably $150 of it, so he probably repaired it for $150 and the part was $50. I think they are very competitive with all the other companies around here. When I had my main system replace a year ago I had an estimate from another competitor. They were within three hundred dollars of an three thousand dollar replacement. I went with Albemarle because they are within five minutes away from my house, when I need them they and get here quick.They are the standard in the industry. They get here when they say they would. Every body else seem to agree they are reliable. My neighbor got the same machine. I wished I knew, I would have got fifty bucks. Their employees speak highly of the firm too. When the people come around, I asked how they like working with the firm. They have a reputation of fairness with the people, they have a stock option plan, LP. They keep the people trained, and treated fairly, and well enough to make them want to stay.
Response from Albemarle Heating & Air Inc

"Thank you for sharing your feedback on your experiences with our company. We truly appreciate your honesty and your loyalty. If there is anything we can do for you, please don't hesitate to contact us. take care, Peggy"

Cavell K.
May 2017
5.0
Yes, I recommend this pro
Joshua Thurston was very professional, very polite, and did an excellent job. Found a problem that he explained and fixed. Very happy.
Response from Albemarle Heating & Air Inc

"Thank you for your feedback on Josh - we appreciate you taking the time to post this review. Sincerely, Peggy Murphy Customer Service Manager"

Elizabeth B.
May 2017
5.0
Yes, I recommend this pro
$184
This is a relatively new unit and everything checked out AOK.
Response from Albemarle Heating & Air Inc

"Dear Ms. [Member Name Removed], Thank you for your review. If there is anything we can do for you again, please don't hesitate to call us. Again, thank you and we truly appreciate your business. Peggy Murphy Customer Service 434-293-4556"

Suzanne S.
May 2017
5.0
Yes, I recommend this pro
Very well. Adam was very knowledgeable, professional and informative. I was disappointed he had not brought the filters I requested and this necessitated a second trip, but otherwise very satisfied.
Response from Albemarle Heating & Air Inc

"Dear Ms. [Member Name Removed], Thank you for sharing your feedback - we truly appreciate it. I'm sorry you didn't receive your filters on the first trip but I will confirm that in the future we take care of this if requested. Thank you, Peggy Murphy Customer Service Manager"

David B.
May 2017
5.0
Yes, I recommend this pro
Adam found a couple of things that will increase the efficiency of the system and decrease the possibility of early failure, increasing comfort and saving money in the long run. I appreciate his competence and concern.
Response from Albemarle Heating & Air Inc

"Dear Mr. [Member Name Removed], Thank you for your feedback - we truly appreciate it! If there is anything else we can do for you, please don't hesitate to contact us. Sincerely, Peggy Murphy Customer Service Manager"

Paul W.
Apr 2017
5.0
Yes, I recommend this pro
Adam and Josh were very professional. The work performed was done thoroughly and expediently. I will only use AHA!!
Response from Albemarle Heating & Air Inc

"Dear Mr. [Member Name Removed], Thank you for your positive feedback on Adam and Josh - we appreciate you taking the time to share with us. If there is anything else we can do for you, please don't hesitate to call us. Take care, Peggy Murphy Customer Service Manager"

Barrie B.
Apr 2017
5.0
Yes, I recommend this pro
Service was prompt and courteous.
Robert K.
Mar 2017
5.0
Yes, I recommend this pro
$675
The service went very well. It started with Brian M. who came out to perform annual maintenance on my heater. I informed Brian that I had a small water leak in the system that was a nuisance. I had reported it before but there was never any followup. Brian assured me that would not happen on his watch. He would make sure that I was contacted and someone was scheduled to correct the problem. He did and Josh T and a coworker Adam were here two weeks later and took care of the problem in very professional manner. It was great to see that three young men take pride in what they do and are customer service orientated.
Response from Albemarle Heating & Air Inc

"Dear Mr. [Member Name Removed], We appreciate your feedback on our technicians and thank you for taking the time to share this. If there is anything else we can do for you, please don't hesitate to call us. Take care, Peggy Murphy Customer Service Manager"

Jameel W.
Mar 2017
4.0
$3,650
All in all, we are very satisfied with the installed product. The installation team was punctual and professional and did a great job. Nice and clean. The reason for the B rating is that communication, though initially excellent, completely fell apart after we agreed to make the purchase. Emails went without response for weeks, scheduling installation was flaky at best. We asked for financing for the purchase, and though it was offered, it ended up being a big headache. Great product, well installed, but the communication issues were a big enough nuisance that we would not use Albemarle Heating and Air again.
Becky W.
Mar 2017
5.0
Yes, I recommend this pro
Bill Gordon did a very thorough job of cleaning and checking everything. He spent extra time on our ductless AC, and I don't think it's every been that clean! Very good job.
Response from Albemarle Heating & Air Inc

"Dear Ms. [Member Name Removed], Thank you for your postive feedback on Bill and if there is anything else we can do for you, please call us. Take care, Peggy Murphy Customer Service Manager"

Michael P.
Mar 2017
5.0
Yes, I recommend this pro
Very please with the check up and analysis of a problem with the older heat pump.
Larry N.
Mar 2017
5.0
Yes, I recommend this pro
Great. Arrived within stated window, worked independently and courteously, debriefed and advised me, cleaned up and provided written report. Very well trained and knowledgeable.
Frank S.
Feb 2017
4.0
Yes, I recommend this pro
Their price could be a little lower. The workers were very courteous and professional.
Thomas M.
Feb 2017
5.0
Yes, I recommend this pro
Responsiveness is very good. They do their work. They advertise that f you call them before three you will have them out the same day.
Beatrice M.
Dec 2016
2.0
I had them as a service provider for years and what happen was that my air conditioning broke down and they told me a new air conditioner and what I did was I went to another firm also just to get another opinion and they said no you need a new part and it would not be for the whole air conditioner we can supply the part and I did that and they were very angry a guy screamed at me over the phone for doing that and that is why know whether to them again or not.

They could apologies to me for screaming at me.
John C.
Nov 2016
5.0
Yes, I recommend this pro
$1,760
Excellent work.
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Showing 76-100 of 182

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FAQ

Albemarle Heating & Air Inc is currently rated 4.9 overall out of 5.
Albemarle Heating & Air Inc accepts the following forms of payment: CreditCard
Yes, Albemarle Heating & Air Inc offers free project estimates.
No, Albemarle Heating & Air Inc does not offer eco-friendly accreditations.
No, Albemarle Heating & Air Inc does not offer a senior discount.
Yes, Albemarle Heating & Air Inc offers emergency services.
No, Albemarle Heating & Air Inc does not offer warranties.