The Cleaning Authority - Chantilly

Had them come in every other Friday for about  three years. They banged vacuums into very expensive furniture, resulting in damage. They also broke several family heirloom items that we complained about, but never received compensation for. They sprayed floor wax onto furniture and on our walls, which we had to have repainted, and also banged vacuums and other cleaning implements into walls and wainscoating. Overall quality of cleaning was generally okay;  they seemed to be working hard for at least two hours per visit (only two people living here, so not a huge mess). In all, I think we were probably dumb for keeping them as long as we did. As one other person mentioned, at first, they were great and sent the same crew every time. Later, that gave way to what seemed to be temps, most who could not understand a word of English. So, whenever we were home and tired to ask them about correcting something from a previous visit, it was like talking to myself. They would nod and smile, and essentially ignore us. When we noticed, early on, that they would bring dirty rags, mops and odd looking cleaning products, we insisted that they use ours. Unfortunately, that was also an issue, as they did not seem to be able to read the labels to use them properly. I could write a book about that by itself....
They seem to have become an entrance company for people who have just entered the country, though I have no idea if they are here legally or not. 

Initially they were Good, they sent the same crew almost every visit. Over the past year they have been sending various crews with mixed results. One visit resulted in a few broken items in the house. One was a handmade item that was not replaceable/repairable. The other was no longer available so we provided them with information on a similar item at their request. They delivered a different item, then they took it back and told us to procure and they would credit us. The issue remains unresolved. The current level of service is far below the initial contract period and we will be looking for a replacement service.

At first we were OK with the cleaning provided by this company. Since we did not want to provide keys, we had them come every second Friday morning. Then we noticed that the cleaning they do is not all that thorough, even though they are supposed to concentrate on different areas with each visit. We paid $138 for the first two "thorough cleanings", then $98 for each visit after. While the ladies moved our papers and knick-knacks every single time (even though they were in the same place they were put last time), some other things, like small plants, were not moved to clean behind them. We had to ask them to move the plants and clean behind them. They're supposed to have a supervisor do surprise checks on how they clean, but nothing is ever found by the supervisor. I finally had to ask one of the ladies to clean our blinds, which were obviously dirty from day one. When we went on vacation, we wanted to cancel two sessions. We were told that we would have to pay for two new "thorough cleanings" for $138 to get back on schedule. Shortly afterwards one of the ladies broke a porcelain knick-knack. The supervisor recorded the incident, but there was never any apology, nor any offer for recompense. Recently we noticed that one of our formal dining room chairs has two scratches on one of the legs. My wife knows that they were not there the day before the last cleaning, because she had removed some items from the china cabinet right beside it. The day after the cleaning she was putting items back and saw the scratches. We're guessing they were caused by the vaccuum wand. My wife tried to speak to someone about the broken porcelain and the chair and was told that she would get a call back, but nobody ever called. During a second call she was told the same thing and then insisted on talking to someone. The owner/manager asked my wife what she wanted them to do about it. She told him that the porcelain item was purchased overseas and could not be replaced and that she would like to hear from the company what they would offer. The manager asked for a picture of the chair. We never received a call back on this. So I sent a follow up with pictures and let the company know that we no longer want their services. Nobody ever responded.

It went very well. We paid by credit card which they allowed. The first time they came to my home and explained that they do what you want and if you do not want the whole house that is fine.

It went fine, as this is probably the 5th cleaning.  We have them come every other Thursday.

We had a bit of email connection with them trying to figure out the possible different time frames to do the house cleaning and they were very responsive to my emails and all my different questions. Then I asked them for the quote and they took a lot of time with me. In the end we ended up using them for one time clean just to see how it went. Then we were going to decide whether we want to go and use them on a regular basis. The one time clean they did was excellent and we still haven’t decided what we wanted to do or whether we want to do more frequent. They had three ladies come out and they spent every three hours in our house. Our house is a fairly large house and they did very nice detailed work. I was very pleased with their work.

Cleaning Authority is very easy to work with in terms of scheduling. If we ever need to cancel or reschedule they are very responsive. If there is something that they do that I don't like they will adjust their work to meet my needs.

For the 1st cleaning I was present when they arrived but left soon after. When I returned I noticed some details that had been missed. At the 2nd cleaning I mentioned what had been missed on the 1st cleaning. Again, I left and when I returned, I noted that while they cleaned the areas missed the 1st time, there were items on the rotation area slip left undone. Disappointed, I called and spoke with the Operations Manager. I was stunned by her response. There was no apology, she made statements such as: "We clean over 60 houses a day and no one's complained of this many things", and "No one is going to clean your house like you do". The team and a supervisor, who, by the way, was very polite and apologetic, returned the next day and completed the cleaning. Although the general cleaning was OK, the detailed cleaning continued to lack thoroughness during subsequent visits. Additionally there seemed to be very little concern whether I was satisfied with their services or not.