SERVICE DOCTORS

I called to make an appointment because the cold water in our washing machine was just trickling into the tub. I was pretty sure from surfing the Internet that the water valve needed replacement. I called them because about a year ago our clothes dryer needed repair on a weekend and they promptly sent someone. The total repair came to 132.50 on a weekend, so I felt pretty assured that this simple problem could be repaired as inexpensively. I also had a coupon from the dryer repair for $28 off my next repair. When I called I used the phone number from the ticket for the dryer repair. I didn't realize until after the washing machine repair that the company changed its name from All Time Services to Service Doctors. Jose was very professional and fixed the problem but the bill came to $222.32 with the coupon. Next time I will shop around more.

Their ad in the Yellow Pages says they'll meet other company's prices, but when I asked them to do so they only came down to $250. When I discussed it with a company manager, he said it was "comparing apples to oranges" because Service Doctors provides a 5-year warranty with their work. Which may be entirely true, but I wasn't paying for a warranty; I just wanted a working washing machine!