Mosaic Home Interiors
About us
Whether you're remodeling your bathroom, redesigning your kitchen, specifying architectural products for a large office building or anything in between, Mosaic Home Interiors is your one stop shop for the best products and unmatched service.
Business highlights
53 years of experience
Services we offer
Design Consultation in professionally-decorated Design Centers with full-size displays.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.937 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 26-37 of 37 reviews
James D.
Jun 2012
We went in on a Saturday with no appointment. The people there were nice and asked if we needed help, and we were then left to browse until we had questions. Once we did, the person who helped us was knowledgeable and had no trouble setting up the PO to be ordered at a later date by the company we hired to actually install the tile. No pressure and very helpful. Overall, I'd give them an A+.
One side note: this review is for their location in Chantilly, VA. The building is a long one in an industrial park with garage doors on one side and regular doors on the other. The building isn't marked well, but there is a small sign with the suite # in front of a door with their logo on it. So be aware if you're driving to their store/showroom. We had to circle the building twice to find the door! Haha. That's my fault, not theirs though, so don't hold it against them.
One side note: this review is for their location in Chantilly, VA. The building is a long one in an industrial park with garage doors on one side and regular doors on the other. The building isn't marked well, but there is a small sign with the suite # in front of a door with their logo on it. So be aware if you're driving to their store/showroom. We had to circle the building twice to find the door! Haha. That's my fault, not theirs though, so don't hold it against them.
Response from Mosaic Home Interiors
"Customer, Thank you very much for taking the time to write about your experience with Mosaic Tile Company. As a note to potential customers in the Northern Virginia area, our Chantilly Design Center has recently moved. It is currently located across Route 50 from the Chantilly Auto Park on Stonecroft Blvd. We apologize that you had difficulty finding us at our older location, and invite you to come see our new 11,000sf Design Center that features over 125 vignettes and installations! Additional information is available on our website. Best regards, Mosaic Tile Company"
Shaista M.
May 2012
I was searching for right tiles to go with my modern kitchen and found them at Mosaic. Very nice selection!
Deborah D.
May 2012
The salesperson looked at samples of our countertop, cabinet doors and door handles, background tiles, paint, etc. and immediately went and selected perfect decorative tiles to set off our look. They were very elegant and really tied together everything else. I could have searched for a month and not found something so ideal! She also had some very clever ideas on how to place them and use them in our decorating scheme. Our full kitchen renovation is now complete and one of the things we get the most compliments on in these decorative tiles. All in all, a very good experience. I would definitely turn to Mosaic again, even though they're a little expensive.
Gary R.
May 2012
We had gone to a few tile stores prior to Mosaic. The other tile stores acted as if they were doing us a favor helping us. One store even stopped talking to us because our 30 minutes were up! We found Jason at Mosaic Tile. We found that he actually cared about our needs. He took the time to help find the tiles that would work for us. We never felt rushed. It was definitely a positive experience. We will definitely use Mosaic again along with working with Dennis.
Cindy K.
Mar 2012
I would give them an A overall.
Jamie B.
Mar 2012
They have nice tile. The tile that I bought was perfect. They have a very nice show room with many, many tiles on the floor. The staff was very, very helpful. The overall experience was excellent. I would use this company again.
Heather N.
Mar 2012
Lisa Ladson was great! She worked with me to design a wonderful master bath--flooring, shower--and a beautiful backsplash for my new kitchen. I would definitely use her again. She spent hours with me and was always very patient and very helpful. I highly recommend Mosaic Tile in Chantilly, VA and Lisa.
Kevin M.
Feb 2012
We were very happy with the company. They have good prices, they were very helpful. They recommended the proper tile for us to purchase, and were very smart.
Missy J.
Oct 2011
I don't remember how much the tile costed us. There was nothing to dislike about them. They were just wonderful helping us to pick out the tiles and they made sure the right grout was there. Their service was great. We will use their services again in the future.
James W.
Oct 2011
I spent about $1,000 on the job. They were good. They were very professional and very helpful. They tried to help me with the selection and to stay within my budget. I would use them again in the future.
Victoria S.
Mar 2011
They were helpful in finding a tile we were looking for. The sales person helped us select the correct tile. The y were easy to deal.
SUSAN M.
Mar 2011
It went excellent. I loved the designs that she did. She is very talented. It was a little bit of a problem and some confusion, but I don’t know whose fault it was. She has got an excellent collection of tiles and she is just an excellent designer. She is very creative and stayed within a reasonable price range.
James W.
Mar 2011
They were very helpful. A contractor had recommended them. I would recommend them. The store has a lot of product lines and good samples. The person I met with was very professional and made very good suggestions. They understood what we were trying to do and it was within the price range.
Kristin L.
Jan 2011
Denise helped us select the right kind of tile to accent our new cabinetry and granite countertop. From the samples we brought, she immediately pointed out tiles that were subtle in color and design and not compete with the countertop which has a lot of movement. After shopping around, we came back to Mosaic and Denise helped us work through the layout based on tastes and colors. She was very accommodating because both times we had kids in tow. She really knows her stuff. Their showroom has by far the best selection and example layouts to choose from. I'd go there first and not waste time elsewhere.
Cindy A.
Jan 2011
The tile that was recommended for accent pieces for the floor were defective. The surface of the tiles peeled up shortly after installation and I was told not to seal the grout. The grout soon had mold problems, an issue that I never had in my other bathrooms. When I went back to Mosaic Tile they announced loudly that I must clean my bathrooms. I found the accent tile on display and guess what - the new sample display piece was also peeling. I spoke to the sales lady that sold me the tile and she went on to serve another customer. I called and received no response. When I returned to Mosaic Tile I heard the same sales lady telling a young couple not to seal their grout in their basement bathroom. I told them otherwise, and yes, again I was told in front of the couple that I did not clean my bathroom. The manager told me never to come back to his store as, "I was the problem, and he was the solution." I thank Mosaic Tile for this new experience, as I have never before or since been kicked out of a store and told never to come back. So, Angies List customers Beware! unless you like to be ridiculed in public. I have written the director of operations many times without success because at this point I think they owe me an apology (because I do clean my bathrooms) and for the cost to replacement the bathroom floor.
Response from Mosaic Home Interiors
"Member, Mosaic Tile would like to sincerely apologize for the negative experience you described in your review. We have made repeated requests for you to contact us, unfortunately to no avail. Mosaic Tile prides itself on our customer's satisfaction. Each of our employees undergoes continued training to ensure that the high expectations we have for our customer's experience is consistently met. We believe this is evidenced in the dozens of positive reviews here on Angie's List as well as on our own website www.mosaictileco.com/Customer_Testimonials_Main.htm. In regards to the grout comments; we would like to clarify that there are several types of grout on the market today and not all require sealing. In some instances, sealing grout may not be recommended. As for the statement “the grout soon had mold problems”, we would like to showcase the TEC website, www.tecspecialty.com/products/grouts/ and Custom website www.custombuildingproducts.com/products/grout-materials.aspx for more detailed information on grout and its ability to resist mold and mildew. Best Regards, Mosaic Tile Company"
Larry P.
Dec 2010
I had had counters installed by another company. Then, I had this company do a full backsplash from the edge of the new counter right up to the bottom of the cabinet. I don’t think they could have improved on anything. I had a tricky situation with the way my counters were located. It was a tricky angle. One of the men from the company came out and analyzed the situation. He gave me good advice about what he thought would work best. I have never had a backsplash done and it was all new to me. He did not suggest anything expensive. He gave me the best solution possible. He showed me how it would look using some tiles that I had there. He came back once I had made the down payment. He was very clean and very prompt. He was also very efficient. When I walked into the room, he would explain what he was doing. The distances between the top of the counter and the bottom of the cabinet were not exact. So, the tiles had to be cut accordingly. He would ask me if he could increase the grout in the place and fill in the gap instead of cutting a small piece of tile. I liked that because then it would look consistent. He always asked my opinion or my permission. He was very conscientious and professional. I didn’t shop around for prices. I could have gotten it done someplace cheaper, but I did not. I am not sure if I would have been so happy. I have had a very positive experience with them. There was a carton of tiles leftover, which they left with me. So, if anything ever went wrong, it would be very easy to rectify. I will be using them again in the future.
Response from Mosaic Home Interiors
"Member, Thank you for taking the time to write a review, but as a Tile Distributor, we fear you may have posted this for a different company. We have contacted Angie’s List on numerous occasions to have it removed, but action has yet to be taken. Mosaic Tile Company does not, nor have we ever, installed tile. Design Consultants and Salespeople at each Tile & Stone Selection Center are happy to supply you with a listing of qualified installers/tile contractors in your area to complete the project as we do not offer that service as a distributor. Best Regards"
Katherine J.
Dec 2010
They didn't actually come out. We went there for the design work. They spent about an hour working with us. It was a totally free design. Then, we purchased the tile from them. The designer was awesome. We appreciated the fact that they spent free time helping us choose the tile. She had a lot of good ideas and she listened to us. She found things that we might not have thought of. She listened to us and provided good options.
Jeff P.
Dec 2010
I called to set up an appoitment a few days earlier. I was assured they could accomodate me on 12/3 at 8:15 am. I arranged my day and work schedule around this appointment because they do not take Saturday appoitments. At 5:30PM the night before the designer called to say she had to cancel because she had another appointment/meeting that was not on the calendar. I asked her to accomodate me with a special Saturday appointment which she refused to do. I asked for a different designer and was told "we don't usually take morning appointments". Simply not professional or accomodating.
William C.
Nov 2010
Dear Mr. Bonnaure, We want to commend Liza Gilbert on her outstanding professionalism. Having shopped at several tile stores during the previous six months, we have encountered no one better than Liza. Being very knowledgeable about the products sold at Mosaic Tile, Liza is always able to answer our questions and to provide us with excellent advice. Whenever we walk into the store, she greets us warmly and has worked hard to get to know our needs and tastes. Equally impressive is Liza’s very prompt and helpful email responses to our questions and requests. Friends, who had purchased tile from her, referred us to Liza.Liza lived up to their many positive comments about her. Like our friends, we are now referring our neighbors and friends to Liza and Mosaic Tile. In our opinion, Mosaic Tile is fortunate to have a conscientious, dedicated, hardworking, and exemplary employee, such as Liza Gilbert. Sara and Bill Coleman Springfield, Virginia
John G.
Aug 2010
I ordered the tile, and given time constraints, asked that they be delivered. Waited and when I called to check on the status, discovered that bad communication meant tiles were going to arrive 20 days after the project start date. A manager immediately stepped in, had a new set of tiles ordered to be second-day shipped. Those arrived with a couple cracked -- it's tile, that happens. When I called to order some more just to be safe same manager stepped in to make sure I got them at cost. All in all, very good experience. Mine was a miniscule order, but they took the time to make sure I was satisfied.
Rodney W.
Aug 2010
As soon as we walked in the door a sales associate approached us. We explained what we wanted to purchase and since it was being installed in the basement we were not looking for a very expensive tile. They brought us over to the section where there were either discontinued tiles or lesser expensive selections. We found the perfect tile. They ordered it and it arrived in a few days. We would definitely return to this supplier if we were in need of more tile. Mosaic offers such a huge selection of tiles of any shape, size, design and price that there is no need to go further then this store.
Ricki R.
Jul 2010
They were very friendly and they had a design center. They let me bring home some tile to test it out. My contractor purchased the tile there and I would shop there again.
Sandy L.
Sep 2008
This store has a wonderful selection of tile. Their staff is very helpful. I had picked a tile I liked in advance. I met with Ty (the designer) and brought with me a sample of my cabinet and countertop. Turned out the tile I had picked did not look very good with my cabinet. Understanding the style I wanted, Ty picked out some other tiles - actually, everything she picked looked great with the cabinet. She also helped us design the layout and edging (which I hadn't even thought about.) They also let us take samples of the tile home so we could match it with the paint.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mosaic Home Interiors is currently rated 4.9 overall out of 5.
Mosaic Home Interiors accepts the following forms of payment: CreditCard
Yes, Mosaic Home Interiors offers free project estimates.
No, Mosaic Home Interiors does not offer eco-friendly accreditations.
No, Mosaic Home Interiors does not offer a senior discount.
No, Mosaic Home Interiors does not offer emergency services.
No, Mosaic Home Interiors does not offer warranties.
Contact Information
3935 Stonecroft Blvd, Chantilly, VA 20151
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