Enterprise Contracting Services, Inc

I received a marketing flyer from Enterprise so I reached out via email (as printed in flyer) on 11/12/2020 to schedule an appt for an estimate. A week later after not receiving a response, my husband filled out the online contact form from their website. On November 30, after not receiving a response to the email or form, I called the number in the flyer. I explained this timeline and lack of response to the person who answered. She did not seem to care about our negative experience. She indicated she's not the person who makes the appts but would have that person call me. We still not have not heard from the scheduler. If this is how they treat potential clients, I would be leery of hiring them for any contracting job. Owner Andy Riley is wasting money on marketing flyers if his staff is following through on leads.

The work is fine. We had two full baths remodeled. They began in late June and ended just after labor day. There were days and even weeks when no work was done at all. In fact one bathroom was demolished, and then sat for at least one week... There did not seem to be good communication among staff and each person who came to do work did not know what the other had done. One anecdote is that the electrician swore he had connected the light switch for a light in the laundry room. I was standing with the project manager and we were turning the switch on and off with no light going on while the electrician is on the phone at another job, swearing he had connected the light. The upshot of the whole fiasco was that it was not until I threatened writing to the BBB and online reviews that the owner got involved and then we were able to get to completion. Again - the work is ok. We have had to call on the 5 year warranty given to us a couple times to get small items repaired. But the lack of customer service and organization through the whole ordeal was not worth it.

My experience working with Andy and his team was excellent - they were very supportive of my every need (and I had lots of them). They worked tirelessly to make sure I was happy and that I understood as many details as I wanted (also a lot). Our kitchen is so functional and the structural/aesthetic changes we made, many of them suggestions from Enterprise, have really made it the central point of our home. Friends comment how nice it is all the time. Aside from a great review, I think the most impressive thing about them was the degree of care they took in their work and my happiness - to include returning one time to remedy an issue completely unrelated to their work, and surprising us with a custom shelving unit for our new baby's room - all because they wanted to make sure we were ok. Andy was not only our project manager, but he grew to be a true friend that we still chat with regularly. If you are looking for a kitchen contractor, and you want someone who does good work, doesn't BS, is fair and reasonable, and will work with you patiently until you are happy - I can't imagine many others that work with the genuine warmth as these guys.

mentally exhausting....2 sub-contractors and the project manager were fired from the job....what should have taken 1 mo. to complete took 4 mos....the worst experience ever....

I had renovation work done by Enterprise in 2013.  Recently we had an issue with the bathroom sink that required assistance from Enterprise to solve.  I contacted Enterprise and while it took a few weeks, Enterprise took care of the issue.  The staff went above and beyond to help solve the issue.  The sink developed a crack, the sink was not a brand that was readily available to a homeowner so the staff at Enterprise took care of locating a replacement and installed the sink for us.  I really appreciated their commitment to a former customer.  A stand up company.  Thanks to Andy, Paul, Michelle and George.

This was the fifth major project that we have done with Enterprise Contracting over the past twenty years.  As always, Andy Riley and his team were great to work with.
We spent several months in the design phase, which included multiple sessions with Andy and his staff in his showroom with their design software.  We knocked out the wall between our kitchen and dining room, and made these two separate rooms flow together as one large space.  ECS worked with us to make sure we maximized the space available.
Demolition began in late July, and we were completed in early October, on schedule.  Throughout the project, we worked closely with our project manager on the day to day details, never losing site of the big picture.  As with any remodeling project, especially one in a 50-year old house, items come up that can never be planned for.  This is where ECS, especially Andy Riley, really come through.  We were able to make some minor adjustments to our plans on the fly, without major delays.
The final result is a kitchen/dining room that we are extremely happy with.  Everyone on the ECS staff was extremely professional, and treated our home with respect.  I would use them again, and highly recommend them.

While any renovation of this nature comes with some headaches (e.g., having workers in the house for extended periods of time, contending with dust and noise, having to pack things up (clothes, dishes, household items), Enterprise worked hard to keep the disruption and the impact on us to a minimum. There were a number of things that we came to appreciate about Enterprise, including:
1.  The people. All of the individuals who have been our primary points of contact have been pleasant, patient, and knowledgeable, starting with Andy Riley, the owner. This continued with Paul, Larry, Tonia, George, Justin, and the rest of the crew. We never
felt ignored or dismissed and our questions were answered and any concerns we expressed - no matter how minor - were promptly addressed. 
2.  The quality of work. Enterprise demonstrated a commitment to getting it right and, when things didn't go as planned, there was a commitment to fixing it. For example, on a day that we were away, a flooring crew installed wood flooring (3/4" oak) on the third floor and stairway with a high gloss finish when we has asked for a low gloss or matte finish. We were disappointed with the result but were willing to live with it. However, knowing that we were unhappy with the appearance, Enterprise removed and replaced all of the high gloss wood flooring with a completely different floor they showed us in advance (3/4" hickory with a matte finish) that we love and which we ended up also using for all of the main floor. As another example, when developing a punch list for correcting minor flaws and blemishes (e.g., a spot missed when painting) on finished work, one of our project managers, Tonia, identified items for correction that we had overlooked.
3.  Consideration for the impact on us. From the beginning, Andy and his colleagues made it clear that they understood and were interested in reducing the stress and the negative impact a renovation of this nature could have on us. For example:
    --  Enterprise planned the renovation in two stages and started first on the upstairs, including the addition of the new bedroom and bathroom, so that they could have most of that work completed before starting the renovation in the kitchen so that we would have full use of our kitchen for as long as possible.
    --  Enterprise also moved our washer and dryer from the main floor to the basement and did a temporary hook up until the new laundry room was done, something we would not have thought to request and which other contractors we consulted didn't offer.  What that meant was that throughout the entire renovation, we had full access to the washer and dryer.
    --  Enterprise planned the renovation in a way that allowed us to continue living in the house -- and that included moving our furniture, as needed. (Other contractors told us we would need to have a moving company come in to move things out and suggested that there would be times when we should consider moving out as well.)
4. Good advice and suggestions provided. From the early stages, Andy and his team made very good design suggestions and offered great advice on changes that we would not have thought about. For example, they recommended we do a trey ceiling and a bump out on the back bedroom window (allowing us to also install a window seat with extra drawers for storage under a large picture window).  These were excellent suggestions that we adopted. Also, rather than use a laundry room utility tub as we had planned, Enterprise offered to give us a surplus vanity that fit the space very nicely and with an extra deep stainless steel sink under mounted to a granite top, the final look is much nicer than it would have been. Throughout the process, there were also on the spot suggestions regarding such things as door swing (in or out, left or right hinge, etc.), placement of electrical switches/outlets, closet placement (including moving a linen closet from outside to inside the laundry room linen closet from outside to inside the laundry room, putting bricks over the garage door entrance to match the rest of the facade, and so on. These suggestions, even those that we did not adopt, were much appreciated.
5. Competitive pricing.  Although the final cost of the renovation is higher than we anticipated, the additional costs have been items of our choosing. We never felt pressured to do add-ons or upgrades for their own sake. Enterprise also suggested at the outset that we had the option to deal directly with the elevator company for purchase of the actual elevator - which we did and it saved us the management costs that contractors add if they are to be responsible for purchasing the equipment as well (over $25K). Enterprise still worked very closely with the elevator company as they constructed the elevator shaft and as the elevator was installed in the shaft. (Other contractors offered to do the same thing after we mentioned it, but Enterprise offered it as an option up front). Overall, Enterprise's pricing was very competitive with the other companies we contacted and since we were trying to stay within our budget, that was something we appreciated.
So - was everything perfect? Not entirely. Our one major issue was on the timing on the project. Enterprise was very optimistic regarding how long the renovation was going to take. Since it was a major renovation with a lot of moving pieces, however, there were a number of delays along the way that extended the original timeline by several months. All of the delays were understandable, such as a delay in getting a permit issued, a family emergency for a key worker, staff turnover, delay in the shipment of a cabinet, etc. When we expressed our concern with the timing to our project manager and to Andy, the owner, Enterprise did assign extra staff to speed up the process a bit. Our advice to those who are at the beginning stages of a major remodel or renovation are to understand that delays are likely to occur and to assume that any estimated end date is just that - an estimate. In the end, we received a quality product from Enterprise and have received numerous compliments on the renovation from friends and other tradespeople. If we have to choose between fast and good, we'll take good every time.  

The entire experience was extremely positive. The workers were respectful and kept a clean worksite. The addition turned out exactly the way we wanted it to. The designers recommended larger than average sky lights and they look amazing, everyone comments on how attractive they are! The project manager Larry addressed all of our needs and concerns promptly and went above and beyond to ensure we were satisfied. We are very happy with our new addition and would recommend Enterprise Contracting for anyone looking for a quality job performed by competent workers.

The ECS team did a great job!  The kitchen is beautiful and is what I had envisioned.  Andy and his team provided design services in their showroom where we established the layout for cabinets/appliances and helped me set my expectations on the end product. My project manager, Tonia, was top-notch and really had our best interest in mind throughout the process and was extremely responsive during the reno.  
The ECS cabinet offering is extremely high quality, and the trim, molding, and panels results in a beautiful (as well as extremely functional) end result.  The granite was beautiful as well.  The ECS shop did a phenomenal job of refinishing my island butcher block which I really wanted to reuse in the new design, and it turned out beautifully (looks brand new).
As with any reno, there are hiccups during the process, but ECS did a terrific job of minimizing the downtime as well as keeping me updated as well as coming up with alternate solutions if needed.  
I will definitely use Andy and his team on future projects.  Really professional, and they definitely can create a high quality renovation end product.

unknown

I had gotten the door from the factory under warranty.
On the front end it wasn't very good because they had installed the door originally. They left a component part off of it and I was having a problem with the manufacturer under warranty because of that. And then I kept trying to get a hold of them and nobody would call me back. So, I had to make, it probably took 5 or 6 weeks to get things going. They did good work and everything, it was just the initial contact there. They're phone system and they're lacking something in terms of they field and the office. Other than that, once they got on the job it was fine.
Nobody ever apologized to me or offered me a better solution.

unknown

Overall, the experience with Enterprise was not a positive one.  Although with painting exceptions noted below, the final product is essentially what we wanted, but getting to that point was painful.  

 We awarded the contract to Enterprise primarily because they assured us the project would be completed within 6 weeks - so it should have been done in late May to early June.  We specifically told them several times that the project absolutely had to be finished before August 2, when our available time becomes more limited.  Rather than 6 weeks, it took 7 months.  Rather than August 2, it was finished on December 23!  

During the entire time, Enterprise had full access to the house and could work at anytime they chose during the week.  And yet, during the course of the project, we had several periods of 3 to 4 weeks when no work was done.

Plumbing and Electrical work was first rate - very professional.  Painting, on the other hand was not.  We eventually had to tell the PM that the painter would no longer be allowed in the house.  Everything he did had to be redone, sometimes more than once.  The final straw was when he ground old grout in the hall bathroom without covering any of the surfaces  - which held normal bathroom stuff - including our son's toothbrush.  Grout dust everywhere.  Here is a sequential list of other issues we encountered:

1.  Measurement.  The initial measurements in the master bath failed to properly take into account county Code requirements.  So, when the tub was installed, it was found to be too wide.  This, of course caused a delay while the tub was replaced.  The new tub fit, but since the cabinets which are against the tub were not re-measured, we had a gap between the tub and cabinets that was discovered when the cabinets were installed.  We agreed to a relatively easy coverup for that.

2.  Granite.  Because the granite was measured and cut based on the original measurements, it didn't quite give us what we wanted (the aforementioned gap).  it had to be removed and re-cut to match the new measurement.  On the way back to re-install it, the truck was in an accident and the granite broke.  Fortunately, they could repair it, but not without another delay.

3.  Tile.  Before it was decided to remove the granite, the tile had been installed, so of course, that had to be redone when the granite was removed.

4.  Paint.  All surfaces were sanded and painted at least twice and touched up several times.  Although  we accepted them, there are still visible flaws, but no worse than if I'd done it myself.  The exception to the paint problems was our living room ceiling.  Because of the plumbing work, a large part of our ceiling had to be removed.  The two men who repaired and painted that were excellent.

5.  Cabinet.  Our contract specified a custom open shelf for the deck on the tub that covered the space between the wall and the sink cabinets.  Instead they stacked two pre-made cabinets with the doors removed - they left the screw holes where the hinges had been.  That was eventually resolved and we got the cabinet we wanted, but, of course, another delay.

6.  Project Manager.  Toward the end of the project we had an unusually long time during which we heard nothing from Enterprise.  On checking we were told that our project had been assigned to a different PM about 3 weeks before.  Neither the old PM, the new PM, or the owner had bothered to tell us that.  Who knows when we'd have found out if we hadn't asked.

I should also point out that at no time did we make or request any change to what was originally contracted for.  

In an attempt to not be entirely negative regarding Enterprise, I will say that whenever we encountered a problem or pointed out that something wasn't what we wanted or what the contract specified, Enterprise was very responsive, never hesitated to try to 'make it right'.  In that, they were very professional.

While I understand that in any project some unexpected delays and 'do-overs' are likely to occur, but the many periods of two or three weeks with no work being done and taking 7 months to complete a 6-7 week project is inexcusable on the part of Enterprise.  

Contractor's architect created a tasteful sun room addition to my home working within the limitations of my property easements, HOA architectural guidelines, existing drainage, and my budget. The project manager kept me informed of any necessary adjustments as work progressed to ensure work was well done and I was satisfied with each phase of construction. 

The project manager was able to work with my needs and my schedule. The contract was kept fluid to accommodate any changes I requested.  During construction, I opted to replace my entire old roof and also add a ridge vent and attic fan for energy efficiency and comfort.  All sub-contractors were courteous and professional. 

I feel confident that if anything should arise in the coming months, this company will stand by the quality of its work to make sure this addition is one I will enjoy for many years to come.

Enterprise Contracting of Chantilly, VA,. installed a large, expensive (over $4K, including installation) ThermaTru double-door that came with a life time warranty on the front of our home in 2004.   However, after 9 years, we noticed that the door was beginning to warp slightly and gaps appeared between the door and the door frame.  A ThermaTru representative inspected the door and stated that the problem was not with the door itself but said that it was the result of an installation problem 9 years earlier.  Enterprise Contracting inspected the door and opined that there was no problem with the installation, but they nevertheless agreed to repair the problem at no cost to us, even though the installation warranty expired 12 months after installation.  Enterprise Contracting President Andy Riley reached out to ThermaTru and got them to provide new weather stripping and a new door sweep, and Mr. Riley himself came to our house to assess the problem and then again a week later to personally give instructions to the Enterprise Contracting master carpenter who he had designated to handle the repair.  On the Enterprise Contracting website, Mr. Riley states:  "I personally stand behind every job we do, and have for 22 years."  As a result of this experience, I can personally vouch for the fact that Mr. Riley personally stood behind this job and satisfied this customer in doing so more than 9 years after the initial installation.  Based on this experience, I would strongly recommend Enterprise Contracting to anyone.

Job went perfectly. We had this done in sequence after they finished a complete renovation of the master bath. The hall bath was done quickly but with great attention to detail and finish. This project was done in a week. It was the third project we had done by Enterprise. The first was a complete kitchen renovation 2 years ago, the second the master bath earlier this year. Each has been done very well. We used Enterprise multiple times because we trust the owner and felt we could rely on him to ensure the job was finished to our complete satisfaction.

We called them for an estimate on a master bath redo. A gentleman came out...very attentive...measured....said he'd be getting back to us shortly. Cue the crickets....nothing. Husband finally called to ask what the status was and no one seemed to know. He did get a call back later and asked if we could meet at their Chantilly showroom. After fixing our schedules to meet theirs (no weekends) we got together. They had a nice display up on the wall with interactive software for us to tweak things as we talked. We did received an initial estimate but it needed to be revised due to the changes we made during the meeting. We were to have a new estimate shortly. Cue the crickets again....not a word. We don't chase people to throw $30K at....no response from them to us means they don't need our business or money.

Very disappointed with the services this company provided. We signed a contract to have our master bath
remodeled – it was a complete re-do in the range of $40,000. Very competent sales staff and designers –
but from then it was a litany of gaffes.
The contract stipulated the estimated completion date would be 3 to 4 weeks once the work started. It fact, they started working on 5 December and it was not finished until mid-February. A week or so would go by with no one showing up to work. Constantly changing sub-contractors added to the delay. The quality of the work was shoddy at best – within a week of completion, the bathroom sink was leaking. Within two months of completion the towel and toilet holders had fallen off the wall as they were not properly installed. The grout in the shower was flaking off within two months as well. While the company offers a one year warranty, it was such a hassle to get them to come out to repair the shoddy workmanship, we gave up and had someone come in and repair it at our expense.

This is an update to the above review. Once the Company realized the extent of our displeasure, they responded quickly. The owner of the firm personally came out to the house to review the final bathroom; offered to extend the warranty and has laid in place a follow-up visit by his personnel to provide the final fixes to the remedy our complaints. Feeling much better now with the firm and would consider using them in the future.

The contractor provided excellent service in planning the design for the upgrades. Their use of 3D color graphics and precise floor plans gave a very accurate representation of how the finished product would look. The staff was extremely helpful in aiding in our selection of the various styles of fixtures, tile, granite, etc. In addition, the staff at the tile and countertop facilities also provided valuable insights. Once construction began, the project manager kept us up to date on a daily basis as to what was to be done the following day. The workers performing the various jobs were punctual and took the time to prevent as much dust as possible during demolition and construction. At the end of each day, they consistently cleaned the construction and access areas inside the house, as well as the staging/preparation area inside the garage. All trash and construction debris was removed on a regular basis. All of the work was performed in a professional manner, with any touchup work done without question. The project was completed not only within, but slightly under the timeframe quoted to us by the contractor in the beginning.

Our kitchen renovation has gone very well. Prior to the beginning of the project, we went to the Enetrprise office and met with their designers to design our dream kitchen. They listened to our wish list and provided us with options that would meet our needs. As we described our visions, they began designing our kitchen on a wide screen monitor. We were able to move windows, cabinets, rearrange appliances, etc. so we knew exactly how things would look before the start of the project. As the project began, we were able to make adjustments when needed. They were very flexible. The wall between our current kitchen and dining room was removed to expand the kitchen to the end of the house. We also removed part of a load bearing wall between the living room and old dining room to open up the space. Low bookshelves and columns were inserted where the walls had once been. As sometimes occurs, construction issues from the previous builder were identified during the renovation. However Enterprise gave us a few options which were affordable and resolved the issues. Our project manager, Larry was fabulous. He met with us prior to starting the project to go over the general schedule and what we could expect as things progressed. He was in constant contact with us, double checking and following up on any questions and concerns. He was always a phone call away and immediately called us back if we had to leave a message. We couldn't have asked for a more professional and conscientious individual. He kept everyone on task and was very detailed oriented. He has always put our needs first and is committed to customer satisfaction. His contractors were very respectful of our home, arrived when they said they would and finished all work in a timely manner. Lisa was our designer and she was very patient with me during the planning phase as I tried to decide on cabinets, counters, and tile selections. The project is nearing completion and we couldn't be happier. Enterprise Contracting is a very professional company. Andy Riley, the owner did not let us down. Everything he told us about his company during our first meeting was accurate. The professionalism, commitment to quality and dedication were superb.

The best aspect of working with Enterprise was their interactive design process. As customers, we were able to participate in the entire design process and worked with Enterprise's design specialists. Enterprise uses computer aided design (CAD) tools and we were able to see in real-time the conceptual design and make changes to suit our tastes. Enterprise also uses an in-house interior decorator who was very helpful in the selection of tile and granite and marble vanity tops.
The project was finished within 1 week of the original estimate despite several heavy snowfalls and over 8 customer requested contractual changes for upgrades.
Andy Riley, the President of Enterprise, is very customer focused and was available to lend his assistance whenever any questions occurred.

First, echoing what others have said, Andy Riley is a pleasure to deal with. He personally came out to do the initial estimate and was extremely professional and pleasant. The in-office proposal and demonstration was also very smooth and professional. The rest of the team is also pleasant, though at times if seemed that perhaps our little project had fallen very low in the priority list, with some delays in things getting ordered and people not showing up on the days scheduled (with no calls to advise). There was also some confusion about who would be coming to do what, and a little bit of sloppiness on the part of the crew toward in the end (our project manager had to do some of the finishing work himself when things weren't going smoothly at the end). I suppose this kind of frustration is par for the course when working with contractors, since they are juggling multiple jobs, etc., so I'll focus on the results of the work.
In the interest of full disclosure, I am an extremely picky customer. I especially enjoyed the feature of having a design consultant go with me to the various suppliers (tile, fixtures) to pick out what I wanted. I poured over every detail of the project with the team members and made extensive requests for tweaks to get to exactly what I wanted. Though it might have taken a little time and we weathered a bit of miscommunications, in the end all the requests were fulfilled. We are happy with the resulting bathroom. Everyone thinks it's gorgeous and a very innovative in the use of space. We even got a spa tub, which I never thought would work in this tiny house.
I would work with this company again.

First, we were new at renovating - no previous experience.
EC owner Andy Riley provided very competitive pricing and was quick to recommend alternatives when he saw potential savings for us. Most importantly, he honored all commitments and willingly adjusted pricing when we raised issues.
Enterprise Contracting (EC) team leader, Tonia Burns, was the star player. She kept the work on track, and the necessary mess to a minimum. She stayed with us throughout the project and had a personal hand in reworking the initial designs to fit better with our needs.
EC completed each bathroom in about six weeks from start; the tear down team was super taking only one day each to clear out the bathrooms. The designers took us to several appliance, tile and fixture showrooms where we were able to quickly make our choices with their advice. The kitchen was harder but again Tonia recommended several changes that brought it all together.

Update: Enterprise really does honor the warrantee. We discovered a small water leak in the master bath had stained the ceiling in the room below. The E Team responded in one day - check to ensure the leak was stopped earlier (it was) and then repainted the ceiling to remove the stain. Wonderful!

Lessons Learned:
1) As the client we needed to keep close track of expenses to know when we were going over initial budget in the proposal with upgrades we liked better.
2) Early on we worked with Tonia to have clear design pictures, or computer graphics in addition to the measured templates so we could see how the finished product would appear.
3) It is very important to keep a single contract manager in whom we had confidence and who understood our preferences. Tonia was that person and she made the difference.

They did a very good job.