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Ace Air Conditioning & Heating Service Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Ace is a family owned and operated company serving the Northern Virginia area since 1980. We provide services for all of your residential heating and cooling needs. ACE services all brands of equipment and installs furnaces, air conditioners, heat pumps, air handlers, humidifiers, UV lights and air cleaners. ACE provides yearly service agreements for homeowners interested in maintaining their HVAC equipment, as well as providing within 24 hour priority service to service agreement holders and warranty customers. Additional address - PO Box 2069, Fairfax, VA 22031. Award Wining. Family owned & operated.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Sales installation, air conditioning, air filters, air handler, heat pumps, heating, humidifying & air purifying equipment, thermostats, uv lights & air cleaners.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9262 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 226-250 of 262 reviews
James O.
Sep 2011
They were excellent. They arrived when they said they would. They were very professional. They told us how long the work would approximately take, which was a full day. They could not charge the air conditioner because it was too cold outside. They asked us not to worry about it and were here first thing in the springtime when it got warm. They came and took care of everything. They were very, very good. Their workmanship was excellent. I had three separate estimates, and their price was very competitive. I would surely have them do work for us again, and I would recommend them. I did recommend them to my son when he wanted to have a new heat pump installed. He used them and he was very happy.
Gerard R.
Aug 2011
We had some rebates for this service. We ended up in the end paying $10,000.00 after the rebates for the equipment. They did a really good job. They stuck to the estimate that they gave. They came when they said they would. This was an easy process overall.
Laurel R.
Aug 2011
We wanted to obtain three quotes to replace our A/C unit along with the inside coil. To ensure we had rapid installation prior to an elderly relative's arrival, we signed with another company for the Carrier unit since they were able to guarantee installation the next day. **However, ACE gave us a thorough, detailed quote that was very comparable in price. We asked for a second quote for a complete system replacement with a better brand of equipment to have for future reference as we are planning to replace the complete HVAC system in about 7 years. Though these prices will not be valid at that point in time, the ACE representative's thorough outline of options available, their performance, etc. for all components was excellent! When that time comes, we will definitely be contacting ACE for a bid for this major job. We were very impressed with the knowledge and professionalism of the representative that came to our home.
John P.
Jul 2011
The dispatcher called back first thing in the morning and arranged for an appointment before noon. The technician was on time, very thorough and easy to work with. He did a terrific job of troubleshooting the non-working AC unit, had the part, replaced it, and then completed his system checks. Throughout the process he explained what he was doing. The cost of parts was close to what I would have paid online if I had purchased the parts. Overall -- excellent, trustworthy service.
Tom M.
Jun 2011
They told me that the wiring was messed up. They recommended that I replace the whole unit, or get an electician out to fix it. I feel that they misdiagnosed the problem.
CATHERINE R.
Jun 2011
They came the next day to look at our air conditioner and gave us the bad news that it was not fixable (it was original to the house from 1979, so we weren't surprised.) They were all great people and explained and assisted us every step of the way. We scheduled for them to install a new a/c and furnace (that was old too) and they came the following thursday and installed both. The estimator gave us several options to choose from and explained the advantages and disadvantages of each one. Everyone was very professional. they were on time, completed the job and we had a/c by the evening.
Jeri D.
May 2011
Ace worked within the agreed upon time frame and did an excellent job installing and answering any questions we had. Ace put in the original a/c almost 23 years ago in our main residence and did such a good job we called them back. We received bids from four other companies and chose Ace based on reliability, performance, professionalism, and price. Being a real estate agent for a number of years, I have been comfortable referring Ace in the past and will continue to do so. Please note the above price paid is for the main residence. Rental property price for heat pump is $6,000.
Rahul S.
May 2011
The guys did a fantastic job. From the estimate, to the communication regarding my questions, to the job done I don't think it could have gone any better. Their prices were very competitive, the job was done perfectly, and they cleaned up everything before they left. Will use them in the future for my HVAC needs.
ANN B.
Mar 2011
We have used ACE for over 20 years to service our HVAC equipment. When our furnace started to have problems, they came 3 different times trying to solve the problem. When the furnace finally quit, during the very cold weather in February, they came in the next day to replace it. The service men worked quickly and cleanly. We had heat that night. They came back the next day to replace the air conditioner.
Joshua H.
Feb 2011
We blew a fuse on our air handler while installing a new humidistat, and the technician found the problem immediately. He checked to make sure the new humidistat was set up and working correctly. Over the next hour or so, he checked everything out between our two heap pumps and air handlers, and fixed the settings between them, which had been incorrect. $129 is a bit much to change a fuse, but I was paying for his time and information. He took a very long time to answer all of my questions and educate me on all of the components of my HVAC system (I'm a new homeowner so this information was great.) I would definitely call them again.
Alexandra C.
Jan 2011
The experience was very good to say the least. Receptionist (Paula): attentive to my needs, quickly scheduled appointement and county inspection, kept me informed during the project, and responded quickly to some change in the schedule. She was an excellent conduit of communicating and coordinating the project. In my experience, the person on the phone is half of the success of the project. This one didn't misunderstand anything like many in that profession. Estimator (Kevin): was on time, respectful. Timely with e-mailing the estimate. Price: on par with other providers. Installers (Steve and 1 other guy): arrived on time, polite, quick, neat. Got the work done right at the first pass. The location of the new line was challenging, but they creatively addressed it. Came two times for an additional check on gas pressure after several hours of installation. Finally, since the inspector completed earlier, the installers were able to come a day before per my request (so I do not waste another work day) and hook up the stove. They were also very nice, pleasant people, (although this component matters less for me). Final cost: right on the estimate. I will hire them again and do recommend them based on my 1st experience with them.
Daniel M.
Dec 2010
Purchase furnace from the company via phone call from Afghanistan. Timely install. HOWEVER, wanted to get set up on a regular maintenance plan. The company has had me on a waiting list for a maintenance plan since Feb 2005. We check regularly with the company. It is now Dec 2010 and I am finally going to look elsewhere. this is ridiculus. there is no reason why the company cannot add additional personnel to add more maintenance customers. the weird part is that they are willing to do a service call. Why not a Maintenance agreement on the furnace they installed?
Response from Ace Air Conditioning & Heating Service Inc
"ACE would like to take this opportunity to respond to the above mention customer complaint. ACE offers maintenance contracts to all customers having new equipment installed prior to the expiration of the manufacturer/company supplied warranty. When the customers do not take advantage of that opportunity and let the warranties expire without continuous ACE coverage and call back at a later time for this type of coverage we have a very long waiting list. Many customers wait years. We maintain a base of contracts along with our warranty obligations that we KNOW we can support with the type of coverage expected. We choose to remain a small to medium size company as our customer satisfaction at the end of their service experience with us is more important than the number of customers we are able to service. Quality personnel is much more important to us than quantity of customers we are able to service. We believe this statement covers our company’s philosophy."
Orin M.
Oct 2010
Three trucks of 6 men were on time. They removed the old units and cleaned the area. They installed the new air conditioning and heating units and gave us instructions and guides on using the new equipment. Then cleaned the area once again. The work was thorough and on time!
Eileen M.
Oct 2010
Great. They gave all the information over the phone. The price was the best. Had lots of estimates. They also got rated very high for quality from neighbors. It was a good choice.
Sharon M.
Oct 2010
I called Ace and asked if they could come out to diagnose and fix my air conditioning problem (the air conditioner was working, but just not putting out much cool air). They were able to schedule someone within 24 hours to come out. They did a thorough inspection of everything (thermostat, filter, compressor, etc.). The technician cleaned the blower wheel, flushed out the condensate drain, and added refrigerent to the system. Everything worked beautifully once he was done, and I thought the price was very reasonable (I had had similar work done several years before for about the same price with another service company) -- especially since more than half the cost was the refrigerant itself. I was also very pleasantly surprised to receive a postcard from Ace a few years later asking me to call them to set up a follow up courtesy appointment for them to come back and check the refrigerant levels! I thought that was really above and beyond normal good service. I was very pleased with the experience and would definitely use Ace again for heating/cooling needs.
Susan G.
Sep 2010
The experience was mediocre. I do not like having appts canceled when my husband or I have re-arranged our schedules. Sometimes this is unavoidable, but to not give us a timely quote was unprofessional.
Response from Ace Air Conditioning & Heating Service Inc
"Dear Member, We apologize for any inconvenience we may have caused you. It is not our intention to conduct business in this manner. We truly appreciate the feedback from your response on Angies list. Without your input we would not know how to improve our business. Ace will make every effort to correct this problem from happening in the future. Sincerely, Ace Air Conditioning & Heating Service, Inc."
David R.
Sep 2010
Wonderful! From first telephone contact with Lindsay (and later Marie) through to Robert's system check on 8/31. We have maintained our HVAC equipment with pre-winter and pre-spring checks. The heating was replaced (by another contractor) in 2008 and the AC in 2009. We called Ace after receiving what seemed to be a very high price quote for the UV light from another HVAC contractor who we held a service contract with. Ace was able to obtain the part for less than one-third of what we had previously been quoted. Lindsay & Marie in the Ace offices were so helpful and professional through several phone calls, and worked diligently to ensure the correct part was ordered and appropriate servicing was organized. Robert arrived right on schedule. He was very professional and took time to give detailed jargon-free explanations on the status of our system and its various components. He also asked -- more than once -- if we had further questions. Dealing with HVAC contractors can be somewhat overwhelming since it involves equipment that is essential but somewhat mysterious. We are much more confident about that state of our equipment after our experience with Ace. We look forward to using them again on a regular basis.
Cheryl G.
Apr 2010
They had installed this unit 3 years ago. It was now out of warranty. After they reviewed and determined where the leak was, the owner discussed with the very professional worker that they would waive the fee even though I did not have a warranty or a contract with them. The leak may have been attached to the brand of the unit, but they saved me the hassle of having to figure all of that out. Even without a contract, they got me in within 3 days, which I was very pleased with.
PAUL F.
Feb 2010
Selected from list. Courteous info; easy scheduling and rescheduling. Prompt arrival. Courteous service with discussion of humidistat options. Thoughtful placement of sensor. No hassle installation. Clean-up perfect.
Brenda L.
Feb 2010
. First day installed gas line. Next day came back, pressurized line and found no leaks. Excellent service and response to phone calls. Very proffesional both in my home and during phone conversations. I will definitely be using ACE again!
Toni B.
Feb 2010
Once he arrived, it took just minutes for him to solve the problem and replace the fuse. This kind of dedication is unheard of. They deserve a medal. We bought our heat pump/air conditioner from them, and always had a service contract. And because of c ontinued excellent service, we will never go with any other company.
Elaine W.
Jan 2010
They were great and were very knowledgeable. We interviewed 3 companies and they were the ones that knew the most about the credit and which unit to use. They came when they said they would and I called them back for something and they were very prompt to come back to the house and it wasn?t a problem with the unit but understanding how to work it. They were very patient with me in teaching me how to work the whole system and I thought they did a great job. I am going to use them to do my annual contract and they also pointed out that I was covered under warranty for the first year and did not need to do that.
Doreen B.
Jan 2010
I was very pleased with the prompt, efficient and courteous service which Ace provided. I've been doing business with Ace for years and have never had a disappointing experience with them. It's always a pleasure to speak with the office staff(Marie, Paula, and Lindsay). Kevin, who came out to give me an estimate, was prompt and accommodating. The technicians who installed the system arrived when they said they were going to arrive, and worked non-stop the entire day. They installed a superior thermostat at no extra charge. They will come back in the Spring to make sure everything is operating correctly--again at no additional charge.
DIANE S.
Jan 2010
They did an A quality job. They explained exactly what they were going to do. They came out promptly and did the work. It was exactly as we expected, and the cost was exactly what we expected. They helped us with a rebate and gave us information on getting a credit back on taxes. They handled everything very professionally. The product works very well.
Ariel C.
Jan 2010
Superior quality and workmanship at very reasonable price. They are also flexible in different types of system that you would like installed. Main thing is that they will do a quality installation, which will benefit the HVAC system and your home in the long run. The individuals that serviced our home were knowledgable and very professional. They arrived on time and were flexible with our schedule, they will do a superior job to other contractors in the area.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ace Air Conditioning & Heating Service Inc is currently rated 4.9 overall out of 5.
Ace Air Conditioning & Heating Service Inc accepts the following forms of payment: CreditCard
Yes, Ace Air Conditioning & Heating Service Inc offers free project estimates.
No, Ace Air Conditioning & Heating Service Inc does not offer eco-friendly accreditations.
No, Ace Air Conditioning & Heating Service Inc does not offer a senior discount.
Yes, Ace Air Conditioning & Heating Service Inc offers emergency services.
No, Ace Air Conditioning & Heating Service Inc does not offer warranties.
Contact Information
14088 Sullyfield Cir, Chantilly, VA 20151
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