Stoneridge Outdoor Living, LLC

Absolutely terrible communication and poor workmanship. I have a contract to update my screened in porch. â 3 day jobâ started June 24 and now it is July 24. Havenâ t heard from anyone in over a week despite talking to Rob on three occasions about completing the project. Curtis stood me up for an appointment. Jay continues to ignore my communications and the original salesperson has apparently left the company. If you want a headache and a nightmarish experience by all means, otherwise, look past this company for your project needs. I take it at this point itâ s just not going to get completed.

Great company with excellent customer service and workmanship.

Work has not started, even after 2 weeks after the contract started, have not try to communicate, not verbal communication and any follow up, wrong part was delivered.

Out of the four companies we talked with for the construction of a roof over our deck, we choose Stoneridge. We found them easy to work with plus they answered all our questions and offered plans for what we wanted and at a price we could afford. Their attitude and professionalism has been great. I will update my review when the work is completed but I have no doubt things will go well.

Get someone in the customer service department that you can call on with questions and or issues if they should arise. After this review, the contacted me and everything was fixed to my satisfaction.

They arrived as scheduled, got my small deck finished in a morning and did a great job. They are busy, so expect to schedule at least a month ahead.

Project (My Deck) was finished in a timely manner, site was very clean afterwards turn out great. Thank you TRS

no

Contracted 23rd April 2019. Today is 28th August 2019, and the old shower is torn apart and project incomplete. Poor customer communication.Still not complete as of 4th September. Only workman on vacation for 2 weeks. It is now 19th September and they had ordered the wrong shower glass for the side. More weeks to wait. We started using the shower on 21st October. On 23rd October it started leaking. Damage to the 1st-floor dining room ceiling. Servpro is on their way tonight to repair. House a mess.TRS failed to properly cut the opening to install a rubber connector for the drain line. They also failed to tighten the drain line and water was pouring out of the drain. They attempted to hide the issue by wrapping a sheet around the rubber connector. It is 26th October and TRS has not come up with a plan to repair their damage to our home. They promised a plan by today. My wife is sick with frustration. A representative stopped by this AM without notice and left after 42 seconds at the door. I was on the toilet and my wife is bedridden.

What they did was to turn our carport into a summer porch. They were patient, efficient and practical. We're very pleased with our new room.

They do not stain what they will put down but tell you up front.

So far, everyone I have dealt with has been excellent. They have made this project so easy and they were very experienced with my type of project and the age of my house.

We hired TR to build a workshop addition to our house and I am basing this review on four criteria: Keeping within budget, quality of work, professionalism of workers and completion of project within projected time frame. There were issues and problems with all four of the criteria. In initial discussions we were assured that Total Remodeling (TR) knew HOA/County requirements and in the event that there were any modifications of the design due to HOA/County restrictions they would be responsible for any cost increases, or either side would be able to cancel the contract. The county required a different type of foundation and TR initially wanted to charge us $5000 more. We declined and requested to cancel contract, they then said they would split the cost, we declined and requested to cancel contract again. Finally they agreed to absorb the cost - ok - good business. But then the subcontractors came in. Manny and his crew were horrible. I had asked that they please sweep up the nails and close the gate when they left for the day as we have 2 children and 2 dogs. For the first 4 weeks of work they did not sweep and left nails on the ground and the gate open. I even found razor blades and saw blades left on the ground. Their work was sloppy and failed multiple county inspections. Even after we pointed out missed insulation they did not correct it, they put a nail in our window frame, did not measure the stairs, window frames or sheet rock correctly and had to be asked multiple times to redo their mistakes. Finally, they did not realize my husband understands Spanish and after badmouthing us in Spanish we asked that the crew be replaced. The next crew was better but still did not finish the job. TR was supposed to leave the addition "paint ready" yet they did not finish plastering over nails and seams, did no sanding to prepare the room for painting, and after 6 weeks of asking them to fix the screen door that Manny's crew ripped - have still not fixed the screen or put the crawl space door on. The initial completion date was supposed to be May 4. There was about 3 weeks of delay due to weather and HOA/County requirements but it is July 7 and it is still not finished! More than 2 months of delays because the workers continue to make mistakes, fail inspections, do not show up to work and are really, really sloppy! Finally, we are giving up on them completing the work and my husband spent yesterday and today plastering and sanding. I am still hoping that they fix the door situation and put the downspout on the gutter...

Very accommodating to my changes. There were a few hiccups but end result was worth every one.

The project really hasn’t started yet but the project people have been wonderful. Starts August 18 or there about.

They started the project without getting the permits from Spotsylvania County. The project then sat in my back yard for two months before they started working on it again. It did not turn out exactly as nice as I wanted.

Very prompt on returning calls

It was a somewhat small job but it was done efficiently and excellently. It was completed in just two days but no cut corners in craftsmanship. My wife and I were very pleased with the job done. Bill C.

They have done great work but are a little pricey. However, I am a firm believer in getting what you pay for.

Excellent windows and very professional installers who cared about our desires. Years later the windows were a feature we pointed out as we sold the home - they are still great looking and provide excellent protection. We were and are very happy with our experience. Office staff gave us personalized attention and support which was as surprising as it was welcome.

Total Remodeling Systems was a head a above because they put copious amount of planning in to our Project. This facilitated a simple transition to production and the product being completed on budget. I would recommend this company.

Everyone at Total Remodeling Systems, LLC was professional and friendly, and I felt that they really listened to what I wanted to accomplish with my deck and any concerns I had. Nic Davis was very knowledgeable and I really enjoyed talking with him. Special shout out to Project Manager Joe Zovak, who immediately stepped in and got the job done quickly when I feared that the project wasn't going to be completed before the Thanksgiving holiday. He took special care to make sure that I was satisfied with the work and the clean up before he left. I would absolutely call Total Remodeling Systems, LLC for any other project, and would (and have!) highly recommend them to anyone.

They were very slow on the project. The first balcony was not build to the plans so they tore it down after I complained and reconstructed it. The final product was beautiful the journey to get there was unpleasant - a three day project took over three weeks. Should have done it right the first time and on time as promised.