ACE VACUUMS of Ashburn

This was a disaster. This company ripped me off. I purchased a Miele Scout RX1 in the store. Immediately the sales person (Jazz) told me that they didn't have the RX1 anymore, but he would make me a deal on the more expensive RX2. I shouldn't have let it happen, but I did. I really wanted the vacuum as a gift for my wife's birthday. It took over a week for the RX2 to arrive. I had to call Jazz several times. He was rude and unfriendly in each call. I finally picked up the unit. The unit was unusable. I had to get on the phone with Miele for HOURS just to get the unit up and running. Once I did, it didn't work at all. It got stuck in every room. It would run for 10-15 minutes and then just stall somewhere. Finally, at the advice of Miele, I returned the unit to Ace Vaccum. Kumar Mallick forced me to get Miele on the phone in the store to ensure they would get a replacement on the return. Kumar took the merchandise and then claimed he did not know how to process a refund. Someone "Jason" would have to do it from "corporate" and he was not available. I followed up with them all day. The refund was never processed. These guys are theives. They are selling bad merchandise. The will rip you off too. Do not do business with these guys. I have filed complaints with the Better Business Bureau and I am following up with the office of the Virginia State Attorney General.

The work is great.
Everyone is very nice there.
My only issue is time. I was told my vacuum would be ready in a week and it
took 2+. I was ok with this because I have a backup. They offered a free loaner
when I complained.
I got a voice mail saying my vacuum was ready - i got another call the next day
and they asked for Elizabeth - at that point wasn't sure if my vac was really ready or
if they were referring to Eliizabeth's.
I tried to pick it up on Sunday at 9:30 - waited til 10:00 and had to go to work. The
website says open at 9. I went back at 5:15 - no one there. Called left several messages
and no one returned my calls.
Went back on Mon at 10:00 waited til 10:20 with 3 other people - no one in the shop.
Came back at 6:30 - no one there. Same on Tuesday. Same on Wednesday Morning.
Finally on Thursday I found someone in at noon and they very kindly brought my repaired
vacuum to my car.
Got home - works great.
Happy with the repair. I spent a lot of time trying to get it back.

I will use and recommend Ace Vacuum in the future.

I had debated using Sears at Dulles Town Center or Ace - so glad I chose Ace. They were able to quote me a cleaning price upfront when I called (Sears would not even give me an idea). I did get a call from the store when they saw something potentially wrong...but they called me back and said they were able to repair the broken piece without me incurring additional expense over what they quoted me to replace it. So glad! This was really great because my Dyson was actually purchased from Overstock.com as a refurb 6 years ago!

The perfect experience. Took in an old Kirby vacuum that would not run. The found the problem and fixed it cheaply. They are a wealth of information on vacuums and are very professional. The took a great deal of time educating us on various brands and models. No pressure to buy a new vac. Highly recommend!

he service was provided as promised with the estimate the same as the final costs.

unknown

Very responsive. I went with the vacuum and John, the owner, showed how much suction was coming through the vacuum, told me he would completely bring it back to the state it was in when purchased -- and he did. Its an expensive vacuum cleaner and worth fixing. They completed the work 2 days sooner than promised.