Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Arlington Heating & Air Conditioning Inc

4.8(
264
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Additional Contact - Anne Croker. DBA - Arlington Heating And Air Conditioning.

Business highlights

81 years of experience

Services we offer

Residential repairs & installation, UV lights & duct work., air cleaners, air conditioning, boilers, furnaces, heat pumps, humidifiers, indoor air quality, water heaters, zoning

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8264 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
2%
2
1%
1
2%
Write a review
Showing 226-250 of 264 reviews
MARY G.
Jul 2011
5.0
Yes, I recommend this pro
Thet unit that they installed has held up nicely.  They had to install a custom made unit and they did a great job.  Very knowledgable and professional on my options for installation in my attic. 
Robert F.
Jul 2011
3.0
I used Arlington Heating and Cooling on a service contract for a very old AC and furnace.  While they were at my home to service the unit, I arranged for an estimate for a replacement.  The problem was that I asked for basic system and they were pushing the top-of-the line unit, with a lot of techno-speak on why a basic system was inappropriate and fear-basis salesmanship implying that any company that would sell me a basic system was irresposnible.  I contacted another comapny from Angie's List that had much better reviews than Arlington Heating and Cooling and a well-established, long-term reputation in the area.  The gave me what I asked for, specifically, a name-brand, basic system.  The difference in cost was $4,000. I don't mind paying for anything top-of-the line when top-of-the line is what I want.  I would conclude by saying that I know Arlington Heating and Cooling sells basic systems, and I'm certain that the cost would have been comparable to the company I used.  I understand you get get what you pay for. I'm just unclear about why they would blow a sale insisting on twisting my arm to sell me a Cadillac when what I asked for was a Hyundai.
Susan Z.
Apr 2011
3.0
$15,000
I purchased a new furnace and air conditioner in March2009.  At first I was quite impressed with Arlington Heat and Air.  They arrived when they said they would, and I had no complaints about their installation.  Too bad that was the last good thing I can say about them. In April 2010, I turned my air conditioner on.  About a week after I started it, I came home and the unit was not working.  They sent someone that evening.  A compressor had gone out, and the Tech ADMITTED to me that the part was defective, and he was surprised they had installed it, knowing that it was defective.  Although it was only 2-3 weeks past the warranty of 1 year, I was still charged $150.  I had other minor problems but fast forward to April 2011.  Again I turned the unit on to make sure it was working.  It was emitting a high pitch whistle and was blowing.  I turned it off and waited, thinking it had some dust or something.  Turned the unit on again on Easter Sunday – and still getting the high pitch sound and little to no cool air.  I knew if I called on the weekend they would charge me double for the service call.  I called first thing Monday – they said as long as the unit was working – they would “try” to get someone out that day.  I told her the unit was not working properly – it was blowing but not cooling.  It is now Tuesday evening, and the technician just left. Why am I complaining?  They finally identified the problem. ANOTHER DEFECTIVE PART – and this time they want $1100 to fix it!  To add insult to injury, they charge me $95 for the service call AND I STILL HAVE THE HIGH PITCH WHISTLE SOUND!   I have no choice but to have them order the part to fix the unit, because I do not have another $8000 for a new AC – the point is ARLINGTON HEAT AND AIR DOES NOT STAND BEHIND THEIR PRODUCTS – I KNOW PEOPLE WHO HAVE HAD AIR CONDITIONERS LAST FOR 15-20 YEARS WITHOUT PROBLEMS – AND THIS ONE HAS BEEN NOTHING BUT PROBLEMS – THEY WILL CHARGE YOU FOR DEFECTIVE PARTS AND THEN CHARGE YOU THE LABOR TO REPLACE THOSE DEFECTIVE PARTS We will noyt even go into missing 2 days of work for this.............................
Response from Arlington Heating & Air Conditioning Inc

"Arlington Heating absolutely stands behind our products. We have been in business for over 67 years providing quality service at a great price. First, Arlington Heating offers a 1 year warranty on all labor for installations. As everyone knows, warranty is a real expense. If everything were covered outside of the warranty period, the cost would need to be made up somewhere else. Usually, it would be priced into the initial cost. Arlington Heating chose not to offer an extended warranty at purchase because we were trying to keep the cost down. It is very clear on our proposals that the installation comes with a 1 year warranty on labor and materials, and a 10 year warranty on parts. There are some aspects of this post that are simply inaccurate. First, Arlington Heating would never install something that we knew was bad. That doesn't make any sense. There must have been some form of misunderstanding because we would never do that. That is not an action of a company that has been around for 67 years. Secondly, the part that failed after the first year warranty was a condensate pump, not a compressor. The customer was not charged for any parts, only labor to have the part replaced as it was well out of the 1st year warranty. We are being accused of telling the customer we knew the part was bad from the beginning. There is not way for a service tech to know that a part was bad over a year ago. The most recent repair was the pressure switch. This is a very involved repair because we must recover and reclaim all of the refrigerant, replace the part, and then install all new refrigerant. It's approximately 4 hours of labor. Arlington Heating went ahead and covered this repair at no cost to the homeowner. So again, I don't know how we can be accused of not standing behind our products and installations. Here we are over 2 years after the installation was completed and we are covering repairs on a system which has been out of warranty for over a year. Arlington Heating follows every procedure by the book when performing installations. We don't take any short cuts. The fact is that manufacturers are under a lot of pressure to make equipment that meets all of the federal efficiency requirements while remaining cost effective for the end user. There is no mechanical system that is going to run forever without problems. On average, we find approximately a 4-6% failure rate on high quality systems and a higher rate on builders grade equipment. Unfortunately the member fell into this category. Arlington Heating can not afford to cover all repairs needed on these systems forever. We offer an extended coverage maintenance agreement so that customers can protect their investment and not worry about future repairs. Whether they purchase it or not is their decision. However, if they don't purchase it and we cover all repairs, we will be out of business pretty quickly. Arlington Heating continues to strive to offer the best customer experience while providing an affordable service. We would never deviate from our strong morals that were instilled 67 years ago when my grandfather founded this business. If you have any questions or concerns on this matter, please don't hesitate in calling our office."

Darlene B.
Mar 2011
5.0
Yes, I recommend this pro
$700
The team showed up as scheduled, had all the tools and material needed to complete the job. They put down drop cloths over the entire area and ensured they stayed on the cloths. The team was professional and knowledgeable. They came in and did what needed to be done, cleaned up their mess and left in less time than estimated. I used Arlington for all my A/C and heating needs.
Gordon T.
Mar 2011
5.0
Yes, I recommend this pro
$180
They are working fine so far. They do basic maintenance and sometimes you may have to buy a filter. They are reliable. They earlier did not have an agreement but I recently had an agreement done. They are professional. I like that they are reliable.
Eric O.
Jan 2011
5.0
Yes, I recommend this pro
$300
Excellent. I have had an annual service contract with Arlington Heating and Air Conditioning since I got my new furnace installed in 1996. They have come evey year for a heating tune-up in the fall and A/C tune-up in the spring.
Scott W.
Dec 2010
5.0
Yes, I recommend this pro
$575
I called Arlington Heating and A/C based on Angie's List recommendations. Their contract for annual maintenance (2 visits per year) were on par with other companies, so made an appointment for two days later. David, the technician, was very professional. Checked various electrical connections within the gas furnace unit, and adjusted the amount (pressure ?) of gas flowing through unit. Diagnosed the "noisy fan" as a bad gas exhaust fan. He relayed the unit make and model to his company and told me the company would call me back with an estimate. About two hours later the company called with an estimate. I accepted it as a previous Google search gave me an idea of what a part of this general type would cost. They ordered the fan on a Friday, and when the part arrived (come from Tennessee?) called me on Tues to set up an appointment. Company made sure that my heat was still working, and would have come out immediately if need be. But, since I had heat I chose to pick a date later in the week that was more convenient. They even narrowed their arrival window down to two hours (!) and called me at work 30 min before. I was glad to see the same technician (David). He installed the new fan and all was good. Arlington Heating and A/C was very pleasant to deal with including the service representative who I worked with over the phone. I am sorry I can't recall her name.
William G.
Oct 2010
5.0
Yes, I recommend this pro
$1,000
They were professional and made a good evaluation. They followed through pretty well with the job. I found them through a friend who had used them.
Rebecca C.
Nov 2009
5.0
Yes, I recommend this pro
$185
The service technician was prompt and polite. He did not try to sell us a filter that we could get for half the price else where. We are having our basement finished in a few weeks and he was very helpful and gave us tips on how to protect the furnace from dust and debris during the construction.
John S.
Oct 2009
5.0
Yes, I recommend this pro
$390
I have used them for seven years. I would recommend them because they have very good technicians. They are very good at scheduling. They show up on time. However, I think I had to call them a couple of times, once. Their price is same as everyone else.
Michele R.
Oct 2009
5.0
Yes, I recommend this pro
$5,600
Replacing a furnance is an all day job and the team was there and worked hard all day, taking time only to eat lunch. There were 3 to 4 men working hard all day. They were very clean and professional. The job was done completely to my satisfaction and while I did not enjoy spending all this money, I would happily recommend the Arlington Heating and Air Conditioning team to anyone needing their furnance replaced.
K R.
Oct 2009
5.0
Yes, I recommend this pro
$11,000
We had an existing work relationship with them before. They are prompt and they do good work.
Karen F.
Oct 2009
5.0
Yes, I recommend this pro
We have a service contract with them. They call us and remind us of our check-ups. The service people know what they are doing and we are satisfied with their level of service. We haven’t had any major breakdowns recently.
Mary L.
Oct 2009
3.0
$300
I had had a service contract with Arlington Heating and Air Conditioning (AHAC), at two different residences, for most of the last 18 years. Most of the work they did for me was just regular, semi-annual check-ups, though they installed heat pumps for me twice, once in the mid-90s and again in 2003. I was satisfied with this work, though the price was on the high side of the industry standard. When we moved into a new home in July 2009, we had AHAC come to take a look at the system and, presumably, write us a service contract. However, after inspecting the system, the technician found fault with every single component, including a two-year-old heat pump and its corresponding air handler. He also said that another heat pump and a gas furnace were at the end of their service lives. He said that the system was so bad that he wouldn't write us a service contract. He recommended a complete overhaul of the entire system, at an estimated cost of $35,000! Having just paid a huge chunk of our life savings to obtain the house, which had passed a home inspection, I felt as if someone had kicked me in the stomach. However, after checking with a relative who is in the HVAC industry, and getting a second opinion from another firm, we learned that, while our system has some quirks and that some components may need to be replaced in the next few years, nothing needs to be done now. The system, as we have discovered over the past few months, is working fine. We did not tell the second contractor who inspected our system that AHAC had already looked at it. When he finished we asked him if any of the components needed replacing. He said "no," adding that it's quite likely that even the older parts of the system will work perfectly fine for many years to come. He seemed baffled when we told him that another contractor recommended replacing the entire system. I can't underestimate how upset we were when we first got the AHAC judgment that our entire HVAC system needed to be replaced. I was sick to my stomach for days worrying about the cost. It was such a relief to learn that the guy was way off base. My grade for AHAC would be much lower had I not had a satisfactory experience with the firm gonig back several years. But this one horrific experience undermined all that. I will not work with them again.

Update 7/12/11:  Two years later.  We did in the end have to replace one of the two units, including the air handler.  Total cost:  about $7,000 -- which included a significant upgrade in SEER rating.  But AHAC's estimate -- $35,000 -- was so far off the mark as to strain credulity.  It's also worth noting that it took nearly a year for AHAC to respond to this posting.  They never did respond to, or even acknowledge, a detailed and respectful letter we sent to the company detailing the above complaint.  
Response from Arlington Heating & Air Conditioning Inc

"Arlington Heating and Air Conditioning prides itself on our technician's expertise. In this situation, the existing system was totally mix matched. There was no way to properly check this system and provide the customer with an accurate operating report. The system was "functioning," but it was not a system that we felt comfortable putting under a maintenance agreement. Considering maintenance agreements are the "lifeblood" of this company, it would take extenuating circumstances for Arlington Heating to decline coverage. As far as the replacement options, our technician was discussing what was possible. The high end option was given as a starting point. This included doing everything to make this system the most efficient, most comfortable system possible. This was a simple case of mis-communication. We were truly sorry to lose this customer as we only had the best of intentions in helping them achieve long term comfort and efficiency in their new home."

CLAIRE F.
Oct 2009
4.0
Yes, I recommend this pro
$310
I pay them on a yearly basis for the service contract. I have had the same man come out and do the maintenance work for years. Curtis has been working with us for so long that he is almost like family. He is very prompt. I call and make an appointment when they call and remind me that I am due. He always calls and lets me know when there is change in scheduling, however he is usually right on time. I like that they are always willing to come out on a weekend. I can always call with an emergency and they will come right out. He is fairly thorough when he comes out. We have recently run into some problems. When he came out to do the checks he would check the filter, instead of replacing it like he was supposed too.
Edwin M.
Aug 2009
4.0
Yes, I recommend this pro
$5,000
It went fine, until we discovered a pool of water around the AC unit in the basement a couple of days after they installed it. They were very responsive when we called it in, and didn't try to charge us for the fix. (Best we can determine, what happened was that the installation crew of the new unit punched a hole in the condensate line when they installed the new unit).
Jayne H.
Jul 2009
1.0
They told us that we needed to completely replace the unit. Another company found that there was a very simple and cheap fix that took care of the problem.
Response from Arlington Heating & Air Conditioning Inc

"This customer called us because of a no heat situation. We sent our field supervisor who is well known in the industry for his technical expertise and has over 20 years experience. He performed a thorough check of their heating system and found several issues. The furnace had a bad circuit board and the ignitor needed to be replaced. The furnace was also located in a position such that the blower could not be serviced because there was no access to the blower compartment We did not recommend a repair since the equipment was 15 years old. However, the customer was given prices to repair and replace. The replacement cost included moving the furnace so that it could be serviced in the future. Arlington Heating prides itself on quality service and providing expert advice to our clients. We were trying to look out for the best interest of this customer by giving options to repair or replace. We did not tell this customer they had to replace the system, we gave them two options and advised replacement."

Lawrence O.
Jun 2009
5.0
Yes, I recommend this pro
$9,500
They gave me an estimate and stayed within the estimate. They were very good. Their price was a little high. They were very responsive and punctual.
Jeff J.
Dec 2008
5.0
Yes, I recommend this pro
Our experiences have been good and we continue to use them. They take care of the job no matter what it is. They're prompt, particularly in the summer if your A/C breaks.
ROSEMARY J.
Sep 2008
2.0
It didn't "go" at all since it took 6 weeks to even get an estimate from them.
Crystal K.
Aug 2008
5.0
Yes, I recommend this pro
$950
We have used this company for over 15 years, and recently had them install an electric water heater. They did a clean professional job on the install. The technicians were well trained and friendly.
Phyllis W.
Aug 2008
5.0
Yes, I recommend this pro
$1,140
Everything went perfectly. The two installers arrived on time, put down tarps to protect our floors, and went to work. Another man came to haul away the old water heater. All the people I dealt with from the front office to the installers, were polite, attentive and efficient. I'm so glad that I decided to go with this firm, even though they were much more expensive than, for example, Sears. I guess we as consumers need to be willing to pay a bit more to get the good products and services we seek.
Michael S.
Jul 2008
5.0
Yes, I recommend this pro
$4,900
I had shopped around for pricing. Although this company had a slightly higher price, they had such a good reputation with Angie's List that I thought I would give them a try. They did an excellent job and the installation went smoothly. The unit works great.
Diane H.
Jul 2008
1.0
$95
The guy spent 2 1/2 hours and left saying he didn't know what was wrong.
Response from Arlington Heating & Air Conditioning Inc

"WE WERE CALLED OUT TO THIS HOUSE TO GIVE A SECOND OPINION. WHEN THIS SERVICE CALL WAS BOOKED, WE COULD NOT TELL FROM THE ADDRESS WHAT KIND OF SYSTEM WAS THERE. WHEN WE ARRIVED, THE CUSTOMER WAS TOLD THAT WE DO NO WORK ON "THROUGH THE WALL" SYSTEMS. SHE STILL WANTED US TO TROUBLESHOOT THE SYSTEM SO WE TOOK THE TIME TO CHECK THE SYSTEM OVER, ABOUT AN HOUR AND A HALF. WE FOUND THAT THE COMPRESSOR WAS GROUNDED, BUT WITHOUT A WORKING SYSTEM, WE COULDN'T DETERMINE WHAT CAUSED THE COMPRESSOR TO STOP WORKING. IN SUMMARY, WE VERIFIED WHAT THE OTHER COMPANY HAD SAID WHICH WAS THAT THE COMPRESSOR WAS GROUNDED BUT WE COULD NOT DETERMINE THE EXACT CAUSE BECAUSE THE SYSTEM WAS NOT OPERABLE."

MAIRIN B.
Dec 2007
5.0
Yes, I recommend this pro
$137
Excellent and professional service, as usual. We have been using this company for roughly 20 years. I did not expect to be accommodated on New Year's Eve, the day I called.
...
Showing 226-250 of 264

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Arlington Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.
Arlington Heating & Air Conditioning Inc accepts the following forms of payment: CreditCard
Yes, Arlington Heating & Air Conditioning Inc offers free project estimates.
No, Arlington Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Arlington Heating & Air Conditioning Inc does not offer a senior discount.
No, Arlington Heating & Air Conditioning Inc does not offer emergency services.
No, Arlington Heating & Air Conditioning Inc does not offer warranties.

Contact Information

3516 So Four Mile Run, Arlington, VA 22206

Share project details to get started.