Superior Bed Bug Solutions

Somehow we got the pesky, horrific bugs through a friend of one of our kids. Last year was my introduction to the bed bug issue, and I spent hundreds of dollars on various types of treatment. It seemed that we got rid them but they kept coming back. For anyone who has experienced it they know how awful they are. Their bites are insanely itchy and it stays with you for weeks. (By the way, using a hot blow dryer for several seconds to heat up your bites until you can't stand the sensation will take the itch away for a day or so - it's a lifesaver). Superior Bed Bugs was understanding and much more reasonably priced than the other two companies I called. Maynor was the supervisor and made me feel comfortable with what their strategy was going to be. He gave me his cell phone number so I could ask for progress updates. I stopped by and was amazed at how hard they were working. We have a big, multi-story house but they didn't leave anything undone. Thank you guys so much! I don't know what we would have done without you! You definitely won't be sorry if you hire them.

I have not finished my contact with the company.  I am currently in the processing of preparing my house for the heat treatment sometime in August.  I was very pleased with company and their professionalism. I did take their recomendation to get rid of living room and basement furniture.  It seems no matter how many times I steam cleaned and sprayed they still returned.  Getting rid of them has made a noticably presence in the absence of the bedbugs.  Have only seen one or two since but I am still planning for the heat treatment.

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I can't say enough good things about SBBS.  They were knowledgeable, thorough, and very courteous.  The inspector, Tina, answered my many questions and provided excellent advice on how to deal with this awful problem.  The treatment took a lot of preparation, but I believe that was necessary for the treatment to work.

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Didn't take long...went very well. Neither he nor the dog found any evidence of bedbugs, only a few harmless carpet beetles. I was concerned that he might" find" evidence so that he could then do the follow-up extermination. He was honest and professional...great job!

We had bed bugs one year ago that were eradicated by another company but we thought they had returned. The inspector and his dog checked all of the areas of our home, particularly the bedroom where we thought we had evidence of bed bugs.The inspector was very thorough and informed me that what we had experienced was not due to bed bugs. He showed me specimens of bed bugs and the residue they leave behind, and we did not have these.
He actually found a larva of a carpet beetle and explained that they can produce reactions on the skin that look like bed bugs. I had just thrown out a small piece of carpet that had been next to the bed, so that might have been the source of the carpet beetle larva.

Based on the great Angie's List reviews, I and my tenant both called and emailed multiple times over the course of 2-3 weeks to try to get an inspection. Never received any response.

I travel quite a bit and have read about the surge in bed bug infestation that is occurring in even nice hotels.  This was in the back of my mind when I found and caught a small insect on top of my sheets.  Then I discovered several bites on my shin.  A search online showed that the bug I caught looked similar to, but not identical with, a bed bug.  The bites likewise could have been bed bug bites.  A quick search of Angie's List led me to SBBS.  The use of trained canines coupled with visual inspection seemed to have validity.  The price for an inspection seemed a little high, but the cost associated with training the dogs is significant, and if I had been unlucky enough to have bed bugs, the company would have applied the fee toward the cost of treatment.  The tech showed up on schedule with canine inspector Sunny.  The human part of the team, Sung, compared my prisoner bug with some exemplars in a vial and quickly determined that it was not a bed bug.  Sunny checked the bedroom and the rest of the floor, followed by Sung's thorough visual inspection.  Fortunately for me, the inspection was negative and no treatment was necessary.  Sung was very professional and answered all my questions, discussed how he would have treated the rooms if bugs had been found, and gave me useful tips to avoid accidentally bringing the pests home from travels.  As for the bites, they were probably from a different bug, possibly chiggers, that I got when I walked through some tall grass earlier.  I would definitely recommend SBBS for those who are worried that they have bed bugs.

After Sung and Sunny did their detective work they informed
me that they didn?t see any evidence of bed bugs. It probably took 45 minutes
to inspect my house. So I guess now I?m a little confused what it could be. My
bites are starting to clear up and I haven?t had any issues since. The jury is
still out. It?s been a few weeks since they came out, but so far so good.

Sunny and the technician working with Sunny (I am so sorry to have forgotten the PERSON'S name!) were very friendly and arrived right on time.  The technician was very knowledgeable and helped identify a few more issues in my home and recommended a course of treatment.  I do not like to criticize, but I have to admit I was a little underwhelmed with the pup's performance!  I am a fan of dogs, and absolutely believe in the power of a well-trained nose, but any critters found in my home were found by the technician himself upon visual inspection, or later by myself and my husband.  We knew we had an outbreak in my son's room and we had received treatment from another company.  We hired SBBS to come in afterwards, basically for what we hoped would be additional peace of mind.  However, Sunny did not alert to anything in that room, but the technician located a live bug.  When we moved to the second level, again, they did a brief inspection of our couch with the dog (no alerts) and then upon visual inspection, found one.  Then, in our basement, the dog alerted, but upon visual inspection no evidence was found of any kind of bug.  I know nothing is 100%, but I was a little disappointed.  Moreover, the dog did a run through of my son's toys and belongings, with no alerts, but later in the evening my husband and I found a live bug.  The technician was extremely knowledgeable and helpful and did his best to give us the best price he could, but the cost was still quite high at $3200 for heat treatment for our entire home (with angie's list discounts and using the cost of the inspection towards the heat treatment.)  We are going to do a little comparision shopping before commiting to the whole house treatment w/ SBBS.  We are still considering moving forward with them for this additional treatment as the technician's knowlegde and care were very impressive.

It went great.  My call to schedule the appointment was returned very promptly, and they were very punctual.  I also appreciated that the appointment could be scheduled on short notice.  The bug-sniffing dog is adorable.  Plus, we were happy to learn that we don't have bedbugs, and the peace of mind is great.  I would use them again if I have reason to be worried (which I hope I won't).

They give excellent quality service. They were very good people. They alerted me with everything in advance, there are no surprises. They did a good job.

Found a bug in my daughter's room on the baseboard one night and after further investigation found a bug in her bed frame.  Looked on the internet to determine what type of bugs they were.  I suspected bed bugs.  I did not sleep that night, because was searching on the internet for how to get rid of these pests.  Out of all the research, the best and most effective way is heat treatment, which I knew was expensive (I expected it to be $3000).  I found that the most effective detection device is a trained dog.  When I searched Angie's list I found Superior Bed Bugs (SBB).  The owner, Jesse, founded the company after having bed bugs and not being able to easily find a company that used heat treatment.  Also, Jesse uses a dog to search the home.  When I called Jesse, he came out the next week and brought his dog to search my home.  However, he did not need the dog, because he found live bed bugs in all 4 bedrooms (which I had searched with zero results).  Based on his findings, we had to heat treat the entire house and dispose of my daughter's bed.  SBB charges $150 for inspection and will apply it towards cost of treatment if needed.  SBB gives you a list of items (candles, oil paintings, etc..) that you need to remove from the house so they won't be damaged by heat (125-135 degrees F).  In discussion with Jesse and looking around the house, believe that the bed bugs came from item(s) we got from thrift store.

I think it went alright.  My only complaint would be that they can tell you it’s not bed bugs but they can’t really tell you what else it may be.  For the scope of their work, they did a good job.  They are prompt, communicative and courteous.

They were terrific.  We had a problem and once we decided to use them. They did a great job.  They were very polite and terrific.  This was a couple of months ago.  I recall the price was high, but it was competitive.  I hope I don't have to use them again as they were treating us for bed bugs.  But I would use their services again, if necessary, if we got bed bugs again!

Everything went well.  They were very knowledgeable and did a thorough inspection.  Furthermore, they found no evidence of bed bugs which is great.

First of all, if you are reading this and not sure if you have bed bugs, or think you are paranoid, or wondering if the money is worth it, or have been up googling images of bed bugs and bites all night long... then you already know that the only way to get rid of your doubt is to call in an expert.
As a side note, I'm a diligent cleaner and wash my sheets every two weeks in hot water, and have a mite/bug proof mattress covers and pillow protectors.  I actually do this because I have a dust mite allergy, not because I have an ongoing paranoia about bed bugs (I swear).
I woke up this morning with a bite on my ankle, one by my toes, on my calf, and one on my lower back.  This happened a couple weeks ago too and they itched like crazy.  So bad it would wake me up in the middle of the night.
The first time, I was on my phone googling all night trying to compare my bites to other people's, etc.  
This time, at 3AM, I woke up itchy with new bites.  I freaked out and immediately started searching for a service that could come in and check it out.  I left a message through their website, and followed it up with a call at 8:45 this morning.  I got a call back pretty quickly and they were able to come by at 1:30pm.
There were a couple of things that made me pick Superior Bed Bug Solutions:  1, it is all they do.  They only do bed bugs so you know they are experts.  2, they use a bed bug dog (it was a pleasure to meet you Sherlock!) whose instincts I really trust.  3, they use thermal treatment if you have bed bugs (which is the most effective AND environmentally safe option out there).  I just didn't like the idea of using chemicals in and around my bed and my dog.
They showed up right at 1:30 on the dot.  They (both dog and human!) were very nice.  Right off the bat Sherlock was ready to work!  He was pulling on his leash and whining.  We went upstairs to the bedrooms and they first did a visual inspection and told me what they were looking for.  All of the signs they were looking for I had never seen before in my home, so I started to feel better right away.  I also got to see what bed bugs look like because they brought a long a vial with some dead bugs in it.
Sherlock hopped up on the bed and poked around my room and got right to work.  They did both my roommates' rooms as well, and the living room.  No bed bugs.
What they DID find were a few spider webs under my bed and a spider (or two, I don't know).  He suggested I just clean those out and be good about keeping it clean back there.  I never thought I'd be so happy to have spider bites.
Best $150 I've ever spent.  Completely worth the piece of mind.  I cannot recommend them enough.

I am satisfied with their service.

We've been battling bed bugs for almost three years now, and have used two other exterminators in the past (we were happy with their work). At this point, I was almost certain the bed bugs were only in the living room--in the expensive sofa and loveseat I recently bought to replace those I had to get rid of due to the infestation. I theorized these were of such high quality that, when the previous company heated the whole house, the little monsters just burrowed in deeper to stay cool--and alive. So I got the brilliant idea to have an uholsterer come in and open up the backs and bottoms of the furniture so the heat could really penetrate.
      Superior arrived on time and quickly set up their giant heaters and fans. These were young guys; older men don't do as well in the heat! They have to come in every hour or so to fluff piles of clothes, turn furniture, rearrange the fans, and other things to  make sure everything is heated thoroughly. I told them I was pretty sure the bugs were only in the sofa and loveset, and that we had had the heat treatment before. I also told them about the opened furniture and that they should really blast both pieces.
     When we returned from the beach (!) eight hours later, the house was about 100 degrees, the railings were hot, and some things were out of place. We'd been through this before, so there were no surprises. The best thing is I haven't seen any bed bugs or bites since then.
      Superior Bed Bug Solutions was knowlegeable, quick to respond, efficient, and thorough. I am very happy with the job they did.

Superior Bed Bug Solutions gave very good service. They were on time. They were good. I would use them in the future, and I have recommended them.

Jonathan and his adorable dog, Sunny, came out the day after I called and explained about our potential bed bug problem.  They both did a thorough inspection and looked at the two bugs we had captured and they determined that we did not have bed bugs!  They were respectful, prompt and honest.  I couldn't have asked for more and it was such a relief to find out we didn't have a problem that it was worth every penny.