Progressive Cleaning Corp

No show, no call, call their business straight to voicemail. I do not recommend this busines.

I do not recommend this company. Quality of service and cleaning has declined significantly over the years. Poor cleaning and poor value for the money. I own rental properties and have hired and recommended this company to tenants looking for a move-out cleaning service. Based on the most recent job they performed at one of my rentals at the end of June 2020, I will no longer be hiring or recommending this company. They left behind filthy floors, full of grime and dirt along baseboards of the floor, kitchen floor was filthy particularly along the bottom of the refrigerator and under the cabinet overhang -- basically areas you don't "see" unless you bend down to inspect. This is not deep cleaning. I had to go over and wipe baseboards, clean floor vents (full of cobwebs, debris, dust, dirt), and wipe down surfaces such as walls, doors because there was still grime on it. Overall poor quality and poor value for the money. I'm now using other companies that are cheaper and have done a far better job.

Good, the work was completed in a timely manner.

The ladies who do our bi-weekly house cleaning are exceptional. They are quick, efficient and careful. The house always looks superb when they are done with their visit. We are also continually impressed for the little extras the ladies do during their visits. I can't think of a better value for the money than this cleaning team.

Progressive was thorough, prompt and attentive to detail. Would definitely use again.

These 3 women were amazing. I loved their spirit and positive attitude. I always want a happy home so this was important to us. They also did an amazing job and never complained or said they wouldn't do something. This was the only company that got great reviews on yelp and I can see why. They cleaned better than I have ever had and they were fair with the pricing. When they cleaned the kitchen they automatically cleaned all of the appliances in there without being asked. They went beyond the normal wipe down and went the extra mile to make sure everything looked amazing. The only thing I wish could improve is; I would like to get a call if they are going to be late or have to cancel. It would help to have the company be proactive on this front. Other than that I would definitely recommend this company. The cleaners did a tremendous job. :)

The team from Progressive was very good and left our home looking clean and refreshed. They cleaned places I never get to in my usual cleaning routine. The team was very professional and friendly. They worked efficiently and had our 2500 sq ft home looking wonderful in about three hours. We've decided to book them for regular service.

The 3 ladies got right to it. They completed the job in the time they allotted and I was pleased.

We were very happy with Progressive Cleaning Service. We tried other services, but they didn't do as good of a job. Progressive Cleaning Service is on time, easy to work with, and they seen happy to have our business. We have used them many times and canceled the other cleaning services.

They did a great job - very thorough. They are great at working around typical clutter (ok...maybe we have more than most!)

I left my condo with no expectations. When I returned my condo was immaculate! Could not be happier. The maids did a thorough job cleaning and my windows shine. Thank you.

They were very nice. They are the only people that I ever had in my area.

They are amazing ! We called for a one time cleaning and just might take them up for recurring as their prices are pretty reasonable. Our home smelled fresh and looked immaculate!! We also loved that they brought their own organic liquids. I learned about them through StoneMan as we had them come out to our home for a project as well. They are really professional & flexible. Update: had the girls clean our home & I can't say it enough , i love it. I enjoy coming home to Lemon clean smell I ask for . Still cannot find anything wrong couldn't be happier !

Great. Used for over 4 yrs. always responsive to needs.

The team of three very hard working and efficient women arrived exactly on time. They scrubbed every inch of the apartment including on top of the cabinets. The whole place looked and smelled clean. I give them my highest recommendation. We will use them in the future for sure.

Here are the emails that were exchanged between me and Progressive and you can judge for yourself if you would like to use them. Be warned. And by they way they did not use their vacuum cleaner they used my dyson vacuum cleaner! Never received an apology from the scratched furniture either. The goal of great customer service was not met as evidenced by these emails. From: Sent: Monday, January 01, 2018 11:18 AM To: Progressive Cleaning Corp Subject: Re: SERVICE REMINDER Hello Evelyn! Happy New Year! I wanted to let you know that your ladies came and cleaned my house last Wednesday. The cleaning was ok, but there were a few things I was not happy about. 1) it seemed like they nicked my new bedroom furniture. I believe with the vacuum cleaner and did not let me know. I just received this furniture just a day before they came and it was perfect! 2) they duster got caught in the ceiling fan and they thought it was funny, it wasn’t funny to me because it the ceiling fan was damaged in anyway that would have been an issue. 3) I have Clorox toilet dispense wand cleaning system in all of my bathrooms. They clean the toilet with them and did not dispose of them, They left to on the wand to drip on the bathroom floors. That defeats the purpose of them being disposable and is not sanitary. 4) when they were done they left without allowing me to check their work. Every time I had a cleaning service to my home, they did a final walkthrough with me. And there was no follow up from progressive cleaning either! I probably will not use or recommend your service because of the above issues. Regards, Hello , Happy new year to you as well. Thank you for providing this information. It will help us greatly to improve our services and grow. It is saddening to hear that our staff are not performing to our standards. This will surely be addressed and dealt with appropriately. We apologize for having a bad experience with us and assure you if you decided to use us again it will be completely different. If you choose to use us again we are more than happy to provide 20% Off and will personally supervise the next teams’ work to assure quality service. We wish you the best in your endeavors this new year. Best regards, Evelyn Portillo To Progressive Cleaning Corp Today at 10:09 AM In addition, the vacuum cleaner was not put back, the bucket with cleaning supplies was left in the middle of the dining floor. Not acceptable at all. From Me: Is there anyway 20% can be taken off what I've already paid? I mean my brand new bed was damaged at the footboard. I don't want to commit to another cleaning to get a discount. Please let me know. Regards, On Tuesday, January 2, 2018 2:04 PM, Progressive Cleaning Corp wrote: Thank you for the picture, we spoke to the girls. They stated you were present in every room you asked them to clean as you were giving them a list. They meant no disrespect when laughing, their laughter was due to the jolt of fear when one of the girls almost fell – they apologize. If they used our vacuum in your home, the vacuum we provide has rubber surrounding to avoid any scratches- we have had some incidents and if our vacuum were to cause those scratches it would have been lower. As for the Clorox, unfortunately the girls did not know how to properly use them and have been made aware how to use them. Our goal is to provide great customer service and we would like to settle this. Our policies states we accept claims within 24 hours of the cleaning. If you are unhappy with areas cleaned (within 24 hours) we come back at no charge to redo the areas but we do not refund. Best regards, Evelyn Portillo To Progressive Cleaning Corp CC Today at 2:34 PM Your girls are lying. I was not present in every room while they were cleaning. And I was watching the girl cleaning the ceiling fan in the family room and she did not almost fall at all. They are lying. I'm so disappointed in your company and your workers. And scratching my new bed without letting me know is unacceptable. I've had other cleaning people vacuum my house and never had a problem with scratching my furniture. And by the way, I just paid $3500 for that bed and after day one your girls scratch it and didn't even let me know! Who pays for those repairs?? And If they did not know how to use the DISPOSABLE clorox toilet cleaner, which is hard to believe for professional cleaners, they should of asked me! And why would I allow anyone to come back to my house to clean when your ladies lied about what they did?? Absolutely NOT1!! Regards, I forgot to send the picture of my brand new bedroom furniture nicked by your cleaning service. I hadn’t even had the furniture for a full 24 hours. Regards, Sent from iPhone IMG_4885(a picture of my scratched new bed footboard was attached here) Progressive Cleaning Corp To Today at 2:04 PM Thank you for the picture, we spoke to the girls. They stated you were present in every room you asked them to clean as you were giving them a list. They meant no disrespect when laughing, their laughter was due to the jolt of fear when one of the girls almost fell – they apologize. If they used our vacuum in your home, the vacuum we provide has rubber surrounding to avoid any scratches- we have had some incidents and if our vacuum were to cause those scratches it would have been lower. As for the Clorox, unfortunately the girls did not know how to properly use them and have been made aware how to use them. Our goal is to provide great customer service and we would like to settle this. Our policies states we accept claims within 24 hours of the cleaning. If you are unhappy with areas cleaned (within 24 hours) we come back at no charge to redo the areas but we do not refund. Best regards, Evelyn Portillo

I was very pleased with the cleaning. The three ladies were pleasant, professional, thorough, and they did a wonderful job. I will certainly be using Progressive's services in the future.

cleaners did a great job, amazing what they did within the time they were there. will defintitely hire again

great, fast, reliable with good communication. they cleaned some gunk we thought we'd have to live with. would hire again definitely.

They did everything I asked, which I really liked. They missed a few spots, which I didn’t like. But they were eager to go back and redo it. As for price, it seemed to be comparable with everybody else. It was average. On quality, they did a great job. As for responsiveness, they were very fast. On punctuality, they were a little late. Actually, I did just call them today to have them come back.

I use the girls in my own home. They are trained to exceed expectations and provide the best possible service they can. Their attention to detail is unlike any others. I have my home cleaned by every team - they rotate and I don't mind as cleaning is always great. Reliable, trustworthy and responsible.

I have used Progressive Cleaning for more than 15 years. They are reliable and professional and consistently provide excellent service.

Very efficient and reliable, strongly recommend.

Well, they have been providing me with cleaning services for about 2 years.

Did a great job on initial cleaning and looking forward to more services. Price was very reasonable. Very easy to set up & prompt responses! Thank you!!