Pion's Appliance Services logo

Pion's Appliance Services

Appliance Repair, Small Appliance Repair,

About us

Pions Appliance Services Alexandria, VA, 22304 (571) 375-5950 We are Pions Appliance Services located in Springfield, VA.We are appliance repair company and provides appliance repair and appliance service. West Springfield VA; North Springfield VA; Kings Park West Springfield, VA; Franconia VA; Rose Hill VA Appliances Repair Service, Appliances Repair, Appliances Repair Company, Affordable Appliances Repair, Appliances Repair Technicians, Appliances Company, Appliances Technician, Home Appliances Service, Home Appliances Company, Professional Appliances Repair Major Appliance Repair, Major Appliances Repair Service, Major Appliances Repair Company, All Major Appliances Repair, Major Appliances Service.

Business highlights

Veteran owned and operated
7 years of experience

Services we offer

Appliances Repair Service on large and smaller items. On appliances worth no less than $200.00

Services we don't offer

At this time, we no longer allow installations

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
4%
3
0%
2
0%
1
6%

Filter reviews by service

Showing 1-25 of 48 reviews
Theresa W.
Jul 2024
5.0
Yes, I recommend this pro
Pion's was excellent! Not only did the technician come out the next day, he had the part and fixed it very quickly. I am so pleased! My oven is over 32 years old, and this is the first time it went out! They don't make them like this anymore, and I am so pleased Pion's was able to fix it. The technician was very professional and kind. Thank you, Pion's!

Nicolas R.
May 2024
1.0
$85,000
Scott was hired to fix my oven which was malfunctioning. He charged me $850 and then proceeded to leave the oven un-fixed for 9+ months after being unable to fix it without a part. At this point I am out the money and still have a broken oven after being strung along with promises of a fix and promises that the part had arrived. Do not use this service.

Kim S.
Jan 2024
5.0
Yes, I recommend this pro
$20,000
Very pleased with the response time. I put the request in Angi’s list and got a call within minutes. Replace was set up for the next day and now I am using my washing machine. Very pleased!
Response from

"I was wondering why you gave us a 1 star but then gave us all 5's and a great review. I am glad we were able to help you out."


Tim S.
Dec 2023
5.0
Yes, I recommend this pro
$7,900
Problem diagnosed and estimate of repair work provided. There was no guarantee replacing electronic panel would fix problem (and for how long) and given age of unit recommended purchasing a new one. Appreciated the transparency and advice.

Barbara F.
Nov 2023
1.0
$7,900
This was truly the worst experience I've ever had with an appliance repair company. Without going into great detail, my 3-year-old, well-taken-care- of Bosch ventless dryer's panel light indicated there was a drainage problem...the Bosch Manual says to call for service for a clogged drainage pipe. I did...Pion's...and was immediately told sight unseen a $450 drainage pump replacement was needed (which is extremely rare in a 3-year-old Bosch). I asked about the clogged pipe possibility and he said, No, it was the pump but he'd send someone out. The next day he did. I was immediately told (through an interpreter) that I needed a new drainage pump before he even examined the dryer. I repeated that the Bosch manual stated the indicator light meant to check for a drainage clog and asked if he would please check it first and then at least check out the functioning of the pump before concluding an unnecessary, expensive repair was needed. It literally would have taken 5 minutes to check for a clogged pipe. They were unable to explain the rationale for making this sight unseen assumption due to language challenges, so they called Scott. I asked Scott if they could at least check the drainage pipe since that's what the manufacturer recommends and the dryer was only 3 years old, but he refused, saying his "experience" said it was the pump...again, the tech hadn't even tried using the dryer to see how it functioned, looked at the pump, OR checked the drainage pipe. I was told if they weren't replacing the pump I'd need to find another company...oh...and then I was charged me $79 for a 5-minute "service fee". Just truly have never encountered anything like this.

Erica J.
Oct 2023
5.0
Yes, I recommend this pro
$7,900
My Electrolux Icon freezer half of the refrigerator freezer stopped working. The technicians vacuumed lint from the bottom, which needed to be done, but it did not fix the cooling issue. I spoke with Scott on the phone and he told me to empty the freezer, turn it off, and let the condenser coils release built up ice for 24 hours. I followed his instructions, collected the melted frost with towels, and now it works. Thanks, Scott Pion!

Hansy S.
Aug 2023
5.0
Yes, I recommend this pro
$25,000
Spoke with Scott and in 3days he came out and removed and replaced our gas cooktop with downdraft. He knew exactly what to do. He was done in a little over an hour. Everything works, Highly recommend!

Lawrence K.
Apr 2023
5.0
Yes, I recommend this pro
$30,000
Excellent response and service. Scott Pion diagnosed the problem after our initial phone conversation, and came over with parts the next day--less than 24 hrs later. The repair took about 45 minutes. We are recommending Scott Pion to our friends, and will definitely use him in future.

Anita T.
Oct 2022
5.0
Yes, I recommend this pro
$32,900
After I texted Scott, he immediately called back to hear the issue. and stated he could come the next day. I had taken the dryer apart beforehand as I was interested in examining myself. He came with the part needed, installed it, and put the dryer back together. As he did the work, he answered my questions and provided tips on how to prevent this from occurring again. I would definitely call him again for other appliances when needed.

David Y.
Jun 2022
5.0
Yes, I recommend this pro
$18,500
Mr. Pion called me on Monday morning to provide a price quote, found that he had the potentially needed pump in stock and came out early Monday afternoon. He started by cleaning the drain pipe of our LG washing machine, found that solved the problem and finished within a half hour. His bill was scaled accordingly. He was quite pleasant and informative. I'll call him the next time we need help.

Mike C.
Aug 2021
5.0
Yes, I recommend this pro
$6,000
Very happy with service. Appointment set up was easy and quick. Evaluated appliance and could not fix but provided useful information on whether to repair/replace and even called back with info on another provider (official GE repair service) who might be able to provide a better estimate on repair costs.

Sallie V.
Jul 2021
1.0
.......

Franklin B.
Feb 2021
5.0
Yes, I recommend this pro
$27,900
Told Scott the symptoms of what the washer was doing. He diagnosed the problem and ordered the needed parts. When the part came in, he set up the fix appointment and repaired the washer. It has been working flawlessly since. Great job!

Dina G.
Jan 2021
5.0
Yes, I recommend this pro
$25,000
Great! Someone reached out within minutes of my online request on Angie's List. Had a hypothetical diagnosis and estimated cost of repair via text that night (7:30pm on a Friday night) and someone was able to come out the next morning. Prompt, courteous and efficient. Couldn't ask for more.

Brad M.
Sep 2020
5.0
Yes, I recommend this pro
Excellent. Received a call minutes after requesting a quote on Angie's List. I had asked whether it was worth a service call to look at our stove when the manufacturer did not make the partially burned out surface element anymore. The advice was there is nothing you can do if the element cannot be found on the internet (which I suspected), and it saved me a service call. Appreciated the honesty, and will definitely consider them for future appliance issues!

Jennifer C.
Sep 2020
5.0
Yes, I recommend this pro
My fridge stopped cooling, and I requested quotes from two companies. The first company I called, and they did not have availability until a week out, and just booked my appointment without asking any details beyond my fridge's brand or giving me an estimation. Pion's was the second company, and I appreciate that before offering his service, he first asked a number of questions about the fridge's condition, then told me it's not a fixable issue and not to waste my money on bringing someone in. When I mentioned a lot of big companies are out of the fridge I was hoping for replacement, he also gave me a recommendation of a local appliance store. Very helpful, and I appreciate him saving me the unneeded repair cost/time. Would reach out if I encounter any other repair needs.

Stephen H.
Aug 2020
5.0
Yes, I recommend this pro
$25,000
Fast response, knew the problem immediately after speaking on the phone and came over with parts the next business day. Great customer service and fast, no nonsense repair

Rick R.
Jun 2020
5.0
Yes, I recommend this pro
I received a call within half an hour form submitting my quote request. We discussed the problem on the phone and they advised me that the repair will be costly and it is best to buy a new dishwasher. I appreciated the advice and saving me the cost of in house visit.

Adam J.
Jun 2020
5.0
Yes, I recommend this pro
$25,000
Repair Samsung Washer

David K.
May 2020
5.0
Yes, I recommend this pro
$32,500
Punctual, professional quick, clean, well-oganized. I couldn't have asked for a better experience!

Catherine L.
May 2020
5.0
Yes, I recommend this pro
$32,900
Very well! The company immediately answered my request for a quote and was at my house in two days on my request (they would have come a day earlier). The work was performed as quick as possible with all the parts available at the time of the service. The tech wore protective mask and gloves given the current circumstances of the pandemic. The price of the service was reasonable in my opinion.

Clarence B.
May 2020
5.0
Yes, I recommend this pro
$65,000
I have lived in Arlington for 40 years and never have had such great service from anyone. Every aspect of the performance was clear, accurate, helpful, and professional at all times. I will use Pion whenever I need and consult him on any new appliances I buy in the future. Thanks Scott for such a great job.

Don W.
Apr 2020
5.0
Yes, I recommend this pro
$28,900
Scott was able to diagnose a failed part from our phone conversation. He ordered the part and the next day was able to make the repair in under 1 hour. Excellent outcome. Scott was efficient and respectful during the Covid crisis wearing a mask while in our home. Will definitely call him again for any future repairs.

Denise K.
Feb 2020
5.0
Yes, I recommend this pro
$35,000
Scott arrived on time and assessed the problem. When he saw what the issue was, his initial answer was it might be cheaper to replace the dryer. However, he checked the cost of the part and learned the part was less expensive than he thought. He quoted me a price including the part and his labor. He returned on Monday and repaired my dryer within a half hour. Scott is courteous, honest and professional. I will certainly use him again and recommend him to others

Chris G.
Jan 2020
5.0
Yes, I recommend this pro
$150,000
I have a high end (~$7,000) standalone, built-in GE freezer (BTW, I'll never buy another GE again, but that's another story) and it stopped cooling. I called GE service, waited 3 days for a GE guy to come out, he canceled at the last minute and then was having problems to get them to reschedule. So I gave up on GE and I tried searching on Angie's list. About 10 minutes after I responded that I needed help on Angie's list, I got a call from Scott who told me over the phone what he thought was causing the problem, how much he thought it would cost to fix and offered to come out the next day to look at it and confirm (since it sounded expensive). Long story short, it was an expensive fix and I never got any other bids from anyone else, so I can't tell you if I got a good price or not, but he was very responsive, very polite and seemed honest. I would definitely call him again with other appliance problems.
Showing 1-25 of 48

Licensing

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Insured

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FAQ

Pion's Appliance Services is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 7:00 PM Tuesday: 8:00 AM - 7:00 PM Wednesday: 8:00 AM - 7:00 PM Thursday: 8:00 AM - 7:00 PM Friday: 8:00 AM - 7:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: Closed
Pion's Appliance Services accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Pion's Appliance Services does not offer free project estimates.
No, Pion's Appliance Services does not offer eco-friendly accreditations.
No, Pion's Appliance Services does not offer a senior discount.
No, Pion's Appliance Services does not offer emergency services.
No, Pion's Appliance Services does not offer warranties.
Pion's Appliance Services offers the following services: Appliances Repair Service on large and smaller items. On appliances worth no less than $200.00
At this time, we no longer allow installations

Contact Information

Located In, Alexandria, VA 22304

Service Hours

Sunday:Closed
Monday:8:00 AM - 7:00 PM
Tuesday:8:00 AM - 7:00 PM
Wednesday:8:00 AM - 7:00 PM
Thursday:8:00 AM - 7:00 PM
Friday:8:00 AM - 7:00 PM
Saturday:8:00 AM - 7:00 PM
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