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they didn't do any work

Had to reschedule once due to rain, but provider was responsive on rescheduling.  Good service and cleaned up well afterwards.

They sealed anything that looked loose.  They said roof was good to go, so assume it is or they'd recommend more stuff to make more money.  We did wish they did internal inspection in the attic. 

I wasn't available for the gutter cleaning itself and cannot verify the work so I did not rate the quality.  However, the reminders leading up to the service and the clean up afterwards was great. I did however have some negative experience with the office after the call. They called after stating that I needed to pay an additional $50 dollars for having gutter guards. I explained to her that we just moved in to a new development and did not install gutter guards, but she insisted on a credit card number and that the receipt had also noted this. I looked over the receipt and informed her that this was not true and refused to give her my credit card information, but she was very rude about it and said she would confirm and hung up. After an hour or so of not receiving any calls from her, I called the office and she said that it was not my address but another address in my city. No apologies or anything like that, but just simply "It was not your house" and then just hung up the phone. She was very rude. Ultimately the work that I am looking for in my home is for a contractor to do good quality work; however my negative experience with the post-work logistics will make me think twice before going back to this company.

I had a terrific experience every step of the way with Metro Gutter.  My initial phone contact with their customer service staff was good.  The staff was knowledgeable, helpful and friendly.  Then the estimator, Mike, arrived during the time frame we'd scheduled.  He took his time to walk around my house with me to look at all of the gutters.  I didn't feel that Mike tried to sell me more work than I needed to have done, so I felt confident making the decision to go forward with the work on my front gutter.  Mike also went over the sales contract, warranty info, etc. with me thoroughly.  The day the work was scheduled, the guys called me to let me know they were on their way.  It was a bonus that I didn't need to be home for them to do the work.  When I did get home, the work had been completed and everything had been cleaned up and removed.  The work they did looks great and I'm very satisfied.

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They called me two hours before coming, after they had me wait several weeks to do the inspection and told me it would be an extra $50 because my roof is not walk-able and does not fit the requirements of the deal. My major complaint is they could of told me weeks ago, no the day of. They have caused a major inconvenience and it looks to me like a switch and bait.

Great job, outstanding work, gutter look brand new.

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