"Thanks for your comments. I am sorry that you were not happy with our service. Please allow me to offer you a free gutter cleaning for your inconvenience. You can contact me, Kent, the owner or Stan, my manager to arrange. It is surprising how fast new debris can block a gutter after blowing over from a neighbor's tree. In your case we should have come out for free to inspect our work and see if we were not thorough the first time. We have improved our training and are more clear about requiring our employees to bag all debris."

"Thanks for the positive report! We try to be thorough in our work and offer options when possible. It is exciting to see us chosen out of 5 bids!"

"Thanks for your comments! Houses do settle and we often find gutters holding water. This standing water can be a haven for disease carrying mosquitos and can freeze and expand in the winter causing damage to gutter seams. Thanks for your allowing us to look further at correcting the issue. It is important to correct it to avoid further damage as well as to avoid creating mosquito habitat."

"Thanks for the comments, it helps us improve our service. It is not our practice to use a blower our pressure washer to clean gutters, as this makes a big mess. It is certainly not our policy to be so brief at a house or to drop debris. For this I apologize. Please contact me, Kent - the owner, at 703-354-4333 so I can arrange a free gutter cleaning for your inconvenience."

"Thanks for the positive report! Glad you are another happy customer!"

"Thank you for such a great report. We pride ourselves on being timely and thorough."

"Thanks for your comments. I apologize that the job took extra time and that trash was left at your property. Site clean up is an integral part of a complete job and is a big focus of our ongoing employee training. Thanks for helping us improve."

"Thank you for your report. We specialize in tall and difficult homes. I am glad the work was great and the work site was left clean."

"Thanks for your comments. I apologize for my employees who changed the price without your permission. They did not follow our company policy. We did find a tremendous amount of debris at your location. I also apologize for any debris left and delays in scheduling. We have improved our processes to prevent this from happening again."

"Thank you for your comments. Please allow me to offer you a free gutter cleaning and attempt to make the screens look right. Occasionally if they are old they just need to be replaced. Please reach out to me at 703-354-4333 so that we can help make this right. Thanks, Kent - Owner"

"Thanks for your positive report!"

"Thanks you for such a great report! Glad you like our service."