Approved ProMetro Gutter And Home Services Inc
About us
We are a local family owned and operated business with over 28 years of experience. Our hands on management approach allows each customer to get excellent customer service and receive individual attention. Our company is customer service oriented so that expectations and communication are clear from start to finish. We offer a 100% satisfaction guarantee. We like to think of ourselves as a service company that maintains and replaces exteriors. All of us at Metro Gutter work towards the goal of having a customer for life. Only the finest materials are used so that a professional finish can be guaranteed. We use the thickest gauge of aluminum that can be run through the gutter machine and we even hand select our #1 pre-primed wood from the commercial lumberyard! Our chimney caps are stainless steel, attach securely and offer a lifetime warranty.
Business highlights
Services we offer
Gutter cleaning, repair, installation, siding, roof install , repairs, window replacement, chimney & pressure washing.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 2
Assorted photos uploaded by Metro Gutter And Home Services Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 16% | ||
| 6% | ||
| 3% | ||
| 5% |
Filter reviews by service
"Thank you for your review. I hope we can work for you in the future. Please call early as our appointments are on a first come first served basis. Kent, Owner"
"Thank you for your review. I will be speaking to the technicians who did not clean up throughly. My apologies to you for their oversight. Thank you again for your business. Kent, Owner"
"Thank you very much for your excellent review of our service! Kent, Owner"
The cleaning happened while we weren't at home. When I came home 7 or 8 clear plastic trash bags (in Falls Church you need to use clear or they won't get picked up) filled with leaves were sitting on the curb.
We have a detached shed, like a little house, and it has gutters on two sides. When I went upstairs and looked out the bedroom window, I saw that they had cleaned the shed gutters too! We had not mentioned the shed when we called.
Very thorough and prompt -- great service.
"Thank you for your review. I am glad you noticed how thorough our cleaning was, especially the doing the shed part. Thanks! Kent, Owner"
"We are glad you have had multiple good experiences with our company. We appreciate you sharing your thoughts! Kent, Owner"
"Thank you for your positive report! Kent, Owner"
"Thank you for your A review. We are glad you appreciate us pointing out repairs we find that are needed. When you act early on these repairs, it usually saves you a lot of money and headache down the road. Kent, Owner"
"Thank you for your great comments on our field and office staff. We are so glad to hear how happy you are! Thank you! Kent, Owner"
"Thank you for this great review. We look forward to working with you again! Kent, Owner"
"Thank you for your all A positive report! Kent, Owner"
"Thank you for your review. We do get busy in our busy season so we recommend folks call early to get an appointment. Thank you again! Kent, Owner"
"Thank you for your review. I am sorry you were not satisfied with our service and had to move your leaves from the curb where we usually leave them bagged for pick up. I have made notes on your account to always haul your debris so that it will no longer be an issue. I hope you will accept our offer of a free gutter cleaning in the future. Kent, Owner"
"Thank you very much for your excellent review! Kent, Owner"
"Thank you very much for your A rating. We are glad you were satisfied with our service! Kent, Owner"
"Thank you very much for giving us the opportunity to help you with your gutter issues. We appreciate your business! Kent, Owner"
"Thank you very much for your all positive, all A report! Kent, Owner"
1/31 - After reading the review, Metrogutter called and offered to come and clean the debris again. I was very impressed by the fact that they are taking their business seriously and offered to remedy the problem.
"Thank you for your review and for updating it after our conversation. I personally used a blower to clean your roof for no extra charge and also hand cleaned the gutters, as I mentioned to you on the phone. I do take our customers and our business seriously. If you or any customer has a complaint please feel free to call and ask for me, the owner, Kent Baake. I will bend over backward and do whatever it takes to make you happy."
In addition, they workers inadvertently left the gate open in my back yard, thus allowing my dogs to escape. Luckily a women over one mile away picked up one of my dogs and called. The other dog came home on her own.
"Thank you for your review. I apologize that we did not call a full 30 minutes before coming, only 10 before. I have instituted a change with my technicians so we are sure to call at least 30 minutes before coming to a house. We normally do not call customers the morning we are coming out but can do that if requested. I also apologize for my technician leaving a gate open which caused an issue for your pets. I have spoken with the technician who did this so that it will not happen again and have sent you a gift card which I hope will help to, in some small way, make up for our serious error. Thank you for your comments so that I can improve things at my company. Kent, Owner"
"Thank you for your updated review. I do take customer service very seriously and appreciate you noting this. I do offer resolutions to customers so that I can make things right when they are unhappy. Thank you again for your business. Kent, Owner"
"Thank you for your positive comments on the service I performed! Kent, Owner"
Since I requested the inspection also they recommended that I put screens on our gutters and gave me an approximate price for the work. I will definitely call them again.
"Thank you for your excellent review. We look forward to working with you again! Kent, Owner"
The explained what thery were doing and what we needed to do. They also quoted a price for them to complete the job. As stated before I will
be contacting them again to comple it."Thank you for your great comments. We look forward to helping you! Kent, Owner"
"Thank you for your positive comments! We appreciate the great review! Kent, Owner"
wanted to get it sooner but they suggested I wait until more leaves had
fallen and they were right. We also had them inspect and replace part of
our roof and they finished the job quickly and the were very nice and
professional.
"Thank you for your excellent review about our staff, gutter cleaning, and roof repair services! I am overjoyed you are so pleased. Kent, Owner"
"Thank you for your positive review! I am glad to hear our repair pricing was much lower than the competition and hope you go with us. Thanks again! Kent, Owner"
Licensing
Trade License Number
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
5645 General Washington Dr, Ste D, Alexandria, VA 22312
Service Hours
| Monday: | 8:00 AM - 5:00 PM |
| Tuesday: | 8:00 AM - 5:00 PM |
| Wednesday: | 8:00 AM - 5:00 PM |
| Thursday: | 8:00 AM - 5:00 PM |
| Friday: | 8:00 AM - 5:00 PM |
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