Alexandria Carpet One Floor & Home

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We installed a large wall to wall wool carpet for the basement rec room for the babies to crawl around on.  From the initial shopping experience, to final decision, and installation the team was professional and delivered a very quality product.  Their price was very competitive, and they worked with us to match the design to minimize cost.  Very satisfied.

This is the second time we've used Carpet One to our satisfaction.  They did the carpeting in our old house in 2007 and we used them again recently to install carpeting on our basement stairs.  We also had them make us a custom rug for our basement out of the same carpeting used on the stairs.  From helpful showroom staff to install they did a thorough, professional job.  We would use them again.

The estimator was on time coming to our house and extremely professional. The showroom and staff were a joy to experience. The installers were here for two full days; very competent and professional.

I met with a senior salesperson, Dan B., and spent a lot of time with me explaining the pros and cons of the different types of carpet and padding.  His knowledge was extensive and he was very patient.  I also explained to him that I had existing hardwoods in part of the house and I wanted hardwoods installed and finished to match.  The result was beautiful!  The installers for the hardwoods and carpet were very professional and punctual.  I could not be happier with the job!  Everyone that sees has asked for did the work.

Overall, it was a very good experience which resulted in beautiful flooring.
Service, installation, and follow-up were excellent.

Alexandria Carpet One Floor & Home were fine, they got the job done in one day.

The lack of follow through and disinterest in earning my business was stunning.

I felt the sales people did not know enough to compare products for me: different hardwood floor manufactures and how they wear, amount of varnish, durability, shine, etc.  They are SALES PEOPLE but not floor people there! also their prices were way to high!

We used Carpet One to replace the wall-to-wall carpet on two floors and a stairway to a third floor.
Carpeting now is available in an vast array of prices and choices that can be difficult to sort out.
We felt that Carpet One had both a better selection than other places we shopped, and did a good job helping us select what we wanted.
It was easy to schedule the installation and it was done on time.
This might have been an A except except we thought the installation was satisfactory, and the cleanup both inside and outside (where they were working to cut pieces) was poor.  We needed to do a fair amount of cleanup, something we have not seen for other contractors we have used recently.

They were very professional and very fair in price. They were incredible and worked non-stop. The floor looked completely different than previously.

They did a really good job. The salesman was very good. He came out to the house a couple of times. I was just surprised by how much carpet was needed, but he was really good about working with me in finding something within my budget. The people who installed it were really good too.

I thought it was nice and my wife was pleased with them. They came in; there were couple of spots that they worked on and got them out. They were neat and came in and out. They were courteous. I have no concerns at all. Their pricing was a little less than what the going prices were. Their response was quick. They were here when they said they would be here.

The job took a day plus a few hours the next day.  They showed me the tiles to make sure they were the right ones.  They explained exactly what would happen, and what might happen.  They thoroughly cleaned up before leaving.

Great work, very professional moved all of the furniture and put it back. The installers took there time with the project made sure it was right and cleaned up behind themselves. I would definitely use them again.

I wanted to install a heated floor in my master bedroom, which was an addition to the house and was usually about 5 - 7 degrees colder than the rest of the house in winter. I contacted three flooring companies, but Carpet One was the only one who was able to provide and install a heating system under wood. They recommended the Warmly Yours Environ II product ( www.warmlyyours.com). The salesman, Dan Bevard, was not quite as responsive as I would have liked. I don't think he has done many of these heated floors, and it took many questions on my part and several calls to the manufacturer before I could specify what I wanted and get the price quote. Dan did not always call me back in a timely manner, but  I was persistent, since they were the only firm I had found who could do the work. Once had signed the contract, though, they were very responsive and scheduled the job promptly. The electrician they usually use was not available, so I offered to contract for the electrician separately.The agreement had been that my electrician would install wiring beforehand according to their specifications, and be on hand at the beginning of the project to connect the heating mats. Two problems arose here - first, Warmly Yours had provided instructions on wiring for new construction, not for a retrofit installation. My electrician had to reinstall the correct electrical box. Second, the installers seemed to think my electrician was going to install the Warmly Yours mats, which was not what I had agreed to with Dan. A quick call to Carpet One and a supervisor was dispatched, who showed his installers what to do and stayed with them to ensure there were no more problems.
Once the mats were installed, they began working on the floor. It quickly became apparent that the flooring provided was damaged and unusable. They said the boxes had been dropped by the freight company (not Carpet One delivery people) and the tongues for the tongue and groove had been crushed. They informed me they couldn't finish installing that day. Carpet one did locate additional flooring in Baltimore, dispatched a truck to pick it up, and arrived back at my house the next day to finish the job.
Although there were many glitches in this job, most were due to their lack of experience with the Warmly Yours product. According to the Warmly Yours website, the only other recommended installer in DC is another Carpet One store in Gaithersburg, so if you want a heated hardwood floor, Carpet One is probably your best bet. I do give them high marks for addressing problems promptly - they do seem to care a great deal about keeping their customers happy and delivering a quality product.
And how does the floor work?  I LOVE LOVE LOVE IT!!! Looks good, works great, and for the first time, my bedroom is the same temperature as the rest of the house!!! And my walk-in closet doesn't feel like a walk-in refrigerator!

Start to finish excellent service installation and clean up!

They were great.  They compromised with my price.  Overall, they were good.  I would use them again in the future if need be.         

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Because we wanted to carpet living room, dining room, stairs, and several bedrooms AND we wanted to have a decent quality carpet i.e., one that lasted 10+ years, we knew we were in for some substantial costs.

We started with visiting the showrooms of a couple recommended carpet sellers: Alexandria Carpet One being one of them. The saleswoman was very knowledgeable and let us know the different types of carpet we might consider including the "waterfall" vs. "New York" style of carpeting stairs (the latter being more tightly fitted). She also lent us some free samples we could check out at the home.

In the end, the other store was able to provide carpet at a price that, while not enormously different, was significant (and, I shuld mention, were also informative and customer friendly as well). As if to cap off the excellent customer service we got at Carpet One, the saleswoman was very understanding. Therefore, although we didn't use them this time, I definitely think Carpet One should be one of the places one visits when looking for new carpeting.

I visited the store for info.  Beau helped me and gave me info on carpeting.  He seemed very knowledgeable and professional.  My  choices were limited because we have two cats who would go gangbusters on the loop pile.  

Cameron came the next day (great responsiveness by Carpet One) and took measurements.  Very professional and personable (he also had a cat.  :)  Unfortunately Carpet One was losing him soon.  He was terrific.  

I stopped by several days later for a quote.  It seemed as reasonable as that sort of thing can be.  I don't have much experience buying carpeting.  Beau also ordered some samples for me.  We had to call after a week to see where they were.  They arrived soon afterwards.

Ultimately I decided not to buy carpeting at this time because of the limited selection brought about by the kitties.  We're going to try bare floors, but I asked Carpet One to keep our record just in case I change my mind in the future.

I would consult them again for flooring needs.

Friendly helpful staff at the showroom store.  Excellent assistance with questions, concerns, and especially selection of the right product that would enhance the appearance of the kitchen.  The installers arrived on time and were some of the best installation people we have ever had in our home.  I cannot say enough as to the wonderful quality and professionalism that they showed.  The job was completed beautifully – very happy.  I would highly recommend them.

Their great service started in the showroom.  Courtney was very helpful in helping us find a durable carpet to meet our needs.  The store also has many carpet partial rolls from previous jobs.  Since our job was small, she helped us find a great carpet at a excellent price.  The normal store policy is to measure carpet during the work week, and our visit was on a Saturday.  But not wanting to wait, a salesman came over to our house that afternoon so we could confirm the carpet reminant we liked would work.  Then back at the store Courtney worked her magic and maximized our deal.  On installation day, they showed up exactly on time and worked very professionally and quickly finishing up before lunch.  The installer was an employee of the company vice a subcontractor.  It was nice to have a work done by someone who is dedicated, enjoys his job and take pride in a job well done.  The carpet looks great and we are very satisfied.  From sales to installation, this store has a very good team.

I liked their selection of carpets. Their price and quality was good. It was also guaranteed. The staff was very knowledgeable. The store was very nice and clean. I would rate them high overall. I would use them again in the future.

It was a while ago, but they did the work and did a good job.