Pinnacle Security LLC

I looked up Pinnacle Security LLC on the BBB website of Orem UT and found they have a F rating. According to the Orem UT BBB this company has had over 1200 complaints. Here's the link to the BBB http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/pinnacle-security-in-orem-ut-11000

After we had cancelled Sachiko's contract, we asked that they call us before they came back to remove the system. They didn't. The installer came back, ripped the central controls from the wall, leaving a big hole in the wall. Yanked the phone line and broke the plug so it was inoperative. They yanked the contacts from the sliding doors leaving a mess and yanked the contacts from the door casings leaving 1 3/4" holes that they didn't repair. We had planned on suing the company but unfortunately my wife became seriously ill a few days later and that took precedent over everything. We took pictures of the damage and have them if anyone is interested. If you Google this company, you'll find many, many similar stories of disatisfied customers. They sub out the telephone support to other companies and their service is horrendously bad. They installed the main control box on an outside wall between her kitchen and family room, the farthest point from the front door and difficult to read from either side. The sliding door contacts were installed with double-faced tape in a very slip-shod manner. The quality of their work was atrocious. I wouldn't recommend this company to my worst enemy, if I had one. My wife was in the hospital for 47 days total and was the only reason we didn't sue Pinnacle Security Systems. My son had full Power-of-attorney for Sachiko.

He used very high pressure attics. "Sign up now and you will get the deal."

They explained everything to me, but, I still have some doubts which I need to call them about. The representative was very convincing. They have wireless system, so, the wires can't be cut to inactivate the alarm system which is very good. They were very nice over the phone and in person as well.

They are unprofessional and I want people to be aware that their monthly rates- they are very expensive. They are just trying to get you to sign a contract and be stuck with it. I would not recommend them to others.

The monitoring was very bad. The alarm would be set off and no one from Pinnacle would call us. We tried to get in touch once with Pinnacle to let them know the power was off and we got put on hold for 15 min. and then the call was dropped.

Within two days it stopped working. They could not fix it so I asked them to remove it. They left large holes in the wall. They were suppose to repair the holes but never did.

This was a cold call by a very professional young man. He explained his company and their goal to gain saturation in our area. I liked that the system is wireless, has pet immune monitors and a personal alarm for my mother. The hour for the call was a bit late, but because I allowed them to finish that night, the representative added a couple of perks for our trouble. My only complaint is that the placement of the new monitors did not cover where the old monitor had been, so we have to do some paint touch up. Also, a new monitor was mounted too low on the wall. Beyond these minor problems, I like this company better than the previous company.

They provide excellent home security. I've never had any problems with them. I have had very good experience with all the staff that I have spoken with. The people who installed it were very punctual. They were great at cleaning up after themselves and fixed all the holes they drilled to install the system.

The system was installed and it was more bother than it was worth - false alarms, system outages, failed test signals. And then there was the quality of customer service through a competitive alarm company(see their review). But we didn't really have an issue with Pinnacle until we tried to cancel the service. The customer service was horrendous. They basically told me that I could pay $768.15 or go *expletive* myself. So I did pay that ridiculous cancellation fee, and sent them a 3-page letter, and copied the BBB on it!

They came knocking door to door within my neighborhood. They gave me a thorough explanation of their packages and information about their company. At this point, they are meeting my monthly needs for a secure home. I opted to choose them because they offered the monitoring for fire and unwanted entry at a comparable cost to the previous company that I was using. With the previous company I was using, I was only receiving monitoring for unwanted theft at a similar cost.