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Barlow Service Experts
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Barlow Service Experts has been providing expert service to the Salt Lake City community in heating, air conditioning, indoor air quality, and plumbing for 70 years. Our NATE-certified technicians have experience servicing, repairing and installing all brands of furnaces, air conditioners, air handlers, and indoor air quality equipment. We even offer a variety of home energy solutions so you can start saving big on your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for 365 days. Call Service Experts in Salt Lake City at 801-871-8425 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.
Business highlights
Emergency services offered
79 years of experience
Services we offer
Boiler, Residential & Commercial Heating and Air Conditioner Repairs and Installation on all makes and models Plumbing Services also include: Tankless, Softener Repair and Installation on all makes and models, Water Heater
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6364 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 9% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 26-50 of 364 reviews
Michael H.
May 2016
I furnace broke down two months after they had inspected it and said it was fine. The inspection was not helpful to us at all.
Response from Barlow Service Experts
"We know how frustrating it is when your furnace goes out during the winter and we apologize you had a negative experience. We'd appreciate the opportunity to make things right. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can have someone follow up and make sure your furnace it ready to keep you safe and warm all winter long."
Mervin H.
May 2016
unknown
Response from Barlow Service Experts
"Thank you for choosing Service Experts Heating and Air Conditioning!"
Buster S.
Apr 2016
.
Response from Barlow Service Experts
"Thank you for this wonderful review! We truly appreciate your business and look forward to working with you again!"
Everett S.
Mar 2016
unknown
Response from Barlow Service Experts
"Thank you for this review! We appreciate your business!"
Arthur B.
Mar 2016
unknown
Response from Barlow Service Experts
"Thank you for this review! We appreciate your business!"
Herman P.
Feb 2016
We had 5 bids on this job and I was amazed at the variation in price and comments on what could and couldn't be done in our home. The salesman, John, from Service Experts did the most thorough evaluation of our home of any of them, and was also confident that his crew could correctly vent a 98% efficiency furnace given existing constraints. He did the best job at explaining our options and details of the installation. While this was not the cheapest bid we received, we believed that we would get the best installation. He claimed that they have many long time employees who are paid better than most other contractors, and that they are all trained and certified. We were anxious to get the job done before leaving town, and he made some calls and got us scheduled for the next day. A crew of 8 showed up, on time, and installed 2 furnaces and an air conditioner (during a winter storm), within 8 hours. They were professional and courteous. They explained everything about the installation and operation of the system. We were very impressed with the professionalism and quality of work by this company and will use them again.
Response from Barlow Service Experts
"Thank you so much for taking the time to write this wonderful review. We truly appreciate your business and are thrilled you were happy with the work and service the team provided. We look forward to continue working you appreciate your kind words!"
Crystal C.
Feb 2016
When I made the appointment, I was given a 2-hr time window. After the time window passed I called Mountainwest to see if the technician was nearby. They told me that he was "stuck" at another job and would be an hour late. The technician called when he was on his way. He apologized for being late and said that Mountainwest had just called him to come do the service because they had forgotten my call until I called them to check in. Once there (1.25 hours after the conclusion of my time block), the technician was excellent. He was quick and efficient, but also provided me with education on how to maintain my garbage disposal and prevent future clogs. I had a coupon for a free service call with repair, so the $89 service fee was waived.
Response from Barlow Service Experts
"Dear Member, Thank you for posting your review. I apologize that your experience wasn't as positive as it could, and should, have been. We are consistently striving to improve our processes. While we all love positive feedback and to hear what we are doing right, your comments will help us to improve the way we conduct business, and to deliver a higher level of service to all our customers. I'm happy to hear that the technician did a great job for you and was thorough with his explanations. Again, I apologize that we were not there within the promised time frame and also that you were not updated on the status of the technicians arrival. I hope that you give us a chance to make it up to you. Sincerely, Jared Stevenson Mountainwest Service Experts"
Brian B.
Feb 2016
At first I only scheduled to have my furnace for a bi-annual inspection on Friday. That night (Wednesday) my 16+ year old furnace decided it wasn't going to ignite the gas and would set the furnace into lock down (if the furnace doesn't detect an ignition after 3 tries it goes into lock down for 3 hrs). Oh great, perfect timing..... at least we had a couple of space heaters to tie us through the next couple of days. On Friday, Christian from Mountainwest Service Experts arrived do the inspection. I explained to Christian what happened and he determined that it was the flat surface ignitor that was faulty. But before he repaired it he did a full diagnostic and found that the heat exchanger had developed several cracks which he showed me in the scope-cam. After talking with Christian and getting his expert opinion I decided that it was time to get a new furnace. Christian called Reynold Evans with the sales dept. and I met with him a few hours later. Reynold discussed the various models available and which ones were suitable for my home. I decided on the standard efficiency furnace and AC Unit to be within my budget (The AC unit I currently had was about 22 years old). Although these are not the high efficiency units; in comparison to my old furnace and AC they high tech! Also, it was found that the previous installers of my old furnace did not port the return duct to the fan properly causing the fan motor to work harder to push air through the system. Reynold set the install date for Monday and offered to leave up to four space heaters if we needed them which I thought was a nice touch. Oh Monday I met the Technicians Justin and Greg. They arrived at 8:00 AM and didn't stop till 6:30 PM! Not only did they install a new furnace and AC unit but they had to move my current water heater to the side so they can mount the furnace 90 degrees to the return duct (like it should of been in the first place). The water heater was moved and secured with straps (earthquake) and new copper pipe, ball valves and expansion tank was installed well. Also, they noted that my house didn't have a pressure regulator on the water supply and offered to install one for me as well as replacing the old turn valve with a more robust ball valve for a discounted price. All in all the HVAC and Plumbing work those two did were fantastic. A clean, tidy and professional installation. They took their time to do it right and it shows!!
Response from Barlow Service Experts
"Thank you so much for taking the time to write this wonderful review. We are happy to hear you were satisfied with the work the team provided. We appreciate your business and look forward to continue working with you!"
David M.
Jan 2016
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!"
Wensdae M.
Jan 2016
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this great review. We are thrilled to hear of your satisfaction with the work that the team provided. We appreciate your business and look forward to continue working with you!"
CLYDE K.
Jan 2016
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!"
Steve G.
Jan 2016
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business! We hope you have a wonderful new year!"
Jennifer C.
Dec 2015
Arrived on time, explained what he was doing, notified me of part that was worn but would likely last another 6 months, performed comprehensive furnace check.
Response from Barlow Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Elaine G.
Dec 2015
.
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Stephen F.
Dec 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
T S.
Dec 2015
Didn't end up using the service.
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Brian B.
Nov 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Paul O.
Nov 2015
It didn't. You said you offered service until late on Saturday, called around 5:30 pm with an urgent need and I was told the plumber was off at 6:00pm, too bad so sad.
Not very professional.
Response from Barlow Service Experts
"Scheduling is one of the most difficult tasks any service company has to do. Since every customer deserves our best efforts to complete their job well, it sometimes requires more time than anticipated. Unfortunately, this means that occasionally we are late or have to reschedule, but we always try to give as much notice as possible. There's always room for improvement so we want to know more about your experience. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. We would really appreciate any feedback you can offer."
Donna R.
Nov 2015
I wasn't the person here but I know my wife said it got done and she was happy. We will use them again. They got to stick around our furnace.
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Bonnie L.
Nov 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!"
Sara D.
Nov 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Gregory H.
Nov 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Tom B.
Oct 2015
unknown
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Mike S.
Oct 2015
I usually have Mountainwest Service Experts inspect my furnace in the Fall and A/C in the Summer, so I'm familiar with this company's expertise and have written a prior review on this service. This Fall during the furnace inspection the technician inspected the tube exchanger internally and noticed small hairline cracks along the welded seams along with rust starting to settle into the crevices. He then noticed a small odor of gas coming from the tubes. Now, having worked in a gas processing plant for better than 20 years in Wyoming I took these issues very seriously. I did have him sniff the tubes to verify the leaking issue. He did not have a problem because I think he was just as interested in verifying the leak as I was. Rather than replace the costly pilot valve I asked what a new furnace would cost. At about that time the hot water heater kicked on while my wife was doing laundry and it sounded terrible, obviously completely covering the heating coils with sediment. So, now I'm looking at replacing a hot water heater. He could not give me any prices, but scheduled someone to come to the house that afternoon to go over replacing the furnace and hot water heater. The sales consultant, Dennis Brock, came to the house and after looking at a couple of options and going for the highly rated Variable Speed Lennox furnace and Rheem hot water heater, I then asked what if we just replace the A/C while we were at it. This was all 21 year old equipment so it was ready to upgrade. Dennis gave me what I thought was very competitive for what I consider the highest rated brands on the market today.
A week later they came to the house and replaced everything discussed. The technicians took utmost care in protecting the flooring and putting drop cloths down on the carpet and stairs. It took a day and a half to completer. They did a very good job on installing and cleaning up afterwards. They were polite and very professional and punctual. They did call and let us know when they were on their way. They fired everything up and worked flawlessly. What I did appreciate is Dennis came by the house a couple of days later to follow-up with us personally to see how we felt about how the installation went, the technicians and if we had any concerns about the service or operation of the equipment. He answered a couple of questions about the rebates I had and assured me Mountainwest would handle getting our rebates delivered, and if not, to give him a call.
I can't say more how professional this company is please we are in having them do our installation. Quality company.
A week later they came to the house and replaced everything discussed. The technicians took utmost care in protecting the flooring and putting drop cloths down on the carpet and stairs. It took a day and a half to completer. They did a very good job on installing and cleaning up afterwards. They were polite and very professional and punctual. They did call and let us know when they were on their way. They fired everything up and worked flawlessly. What I did appreciate is Dennis came by the house a couple of days later to follow-up with us personally to see how we felt about how the installation went, the technicians and if we had any concerns about the service or operation of the equipment. He answered a couple of questions about the rebates I had and assured me Mountainwest would handle getting our rebates delivered, and if not, to give him a call.
I can't say more how professional this company is please we are in having them do our installation. Quality company.
Response from Barlow Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Teresa L.
Oct 2015
We used this company for about 10 years now. They are very honest and provide an amazing service. Yes, we have recommended and will continue to recommend this company. Thank you for so many years of fantastic service!
Response from Barlow Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Barlow Service Experts is currently rated 4.6 overall out of 5.
Barlow Service Experts accepts the following forms of payment: CreditCard
No, Barlow Service Experts does not offer free project estimates.
No, Barlow Service Experts does not offer eco-friendly accreditations.
No, Barlow Service Experts does not offer a senior discount.
Yes, Barlow Service Experts offers emergency services.
No, Barlow Service Experts does not offer warranties.