Hole In One Plumbing LLC

Very poor they showed up almost one hour late and one of the two technicians was rude and acted like they did not want to be there.
I would not use this group any time

Every time they showed up they were late and the repairs/tests ran longer than they estimated.
When they showed up to do the repair work they had 'new' workers and the guy in charge made it apparent that they were going to run behind because he had people just standing around.
I had to also go back and have them lower the amount of concrete they poured back into the foundation to be below the tile line.
I specifically asked them before, and then again after the work was complete, to break out labor from parts for insurance purposes. They kept telling me that they had been doing insurance work for 15 years and that my policy did not pay for labor, even though I offered to show them copy and I had my insurance agent call them.
My opinion is the ownership is unwilling or just too lazy to do any further work after they get their check. The owner will not return any of my calls and keeps having his secretary handle his difficult customer(s).

SUMMARY: I will tell the details below, but, bottomline, my experience with Hole in One, especially on the day my slab leak was being repaired, was an awful experience. I was not treated respectfully, nor was my property. And, almost worse than that, key communication was missing throughout the experience that day. When you are having a hole dug in the middle of your house, you want to know what is going on. I had to seek out updates, and I was not always able to get updates. 6/12/12 INITIAL LEAK TEST - Jeff came out to determine if I had a leak or not. I had a great experience with him. He was the reason I decided to continue work with the company, largely because he actually communicated with me. 6/26/12 ISOLATION TESTING - Chad came out to do the isolation testing. He is not as communicative as Jeff. Chad received two personal phone calls during the isolation testing. One of these conversations lasted 15 minutes and involved a discussion that I would rather not have heard regarding his relationship with his girlfriend/wife. Chad found the leak, and at least I was not charged for the time he was on these calls. I went ahead and scheduled the slab leak repair with them; however, later I began to wonder if I should have another company come out and do another Isolation Test due to his being distracted while running the test. I chose not to do that. 7/9/12 SLAB LEAK REPAIR - 3 men came the morning of my slab leak repair. The one man introduced himself as Noel. He never introduced the other two men. Noel also did not communicate what would happen next; the only thing he discussed with me was to find out where he would be able to dump 2 wheelbarrow fulls of dirt in my yard. Hmmm. I understand that when you loosen dirt, you will not be able to get it all back in its original location, but 2 wheelbarrow fulls of dirt made me nervous about the stability of the slab after they finished. When I asked him about this, he responded: "That's a good question." That's it...no "let me get an answer for you on that"...nothing. While they were there I called the Foundation man I had come in April to determine if this would cause foundation issue over the long term, and he was able to let me know I would be OK. FIRST: When Noel first came in, I let him know that I would like to see the leak when it was actually found and that I would like to know what was going on throughout the day. He nodded his head. The guys taped plastic up and put stuff down to protect the carpet and got to work. NOEL DISAPPEARS: The next thing I knew, Noel said that he needed to go and get some supplies and would be back. He and one of the other men left. Then, the man left behind turned on his personal radio full blast on a Spanish speaking station. I preferred hearing the jackhammer over that station. About 30 min later, I saw the van back. A little after that, I had a question, so I went to the room where the digging was going on to ask a question. Only two men were in the room; I also noticed that my window was cracked open. I asked for Noel, and, in very broken English, the men let me know that Noel was gone. I tried to ask the two men my question, but they could not speak English. When I left the room after asking my question, the men immediately spoke to each other in Spanish and began laughing. NOEL WAS GONE FOR A TOTAL OF 1 - 1.5 HOURS. Noel was still gone when the men finally dug down to the pipe. I went in to see if they were digging in mud (i.e. there was an obvious leak) or not. I asked about what they had found. But, again, because Noel was not there to speak to me in English, the conversation was fruitless. And, again when I left the room, the men immediately spoke in Spanish and then began laughing. When you are having a huge hole dug in the middle of your house, you want to know what is going on. At this point I had only gone in twice in 2.5 hours. I was NOT in their way. Perhaps they were not discussing and laughing at/about me, but I find it interesting that these laughing exchanges only ever happened when I left the room. NOEL FINALLY SHOWS UP / CHAD SHOWS UP: At this point, the pipe was exposed. I asked to see the leak (as I had told Noel from the beginning that I wanted to see this). I was finally able to see this. When I spoke with Noel, the only other English speaker in the house at this time, he spoke to me very shortly and scornfully, as if he just couldn't be bothered. He also said in a condescending way "Do you really want to leave your A/C running?" I let him know I was doing this for their sakes, not mine--he should have suggested that when they first walked in! I turned it off. Soon after this, Chad finally showed up. At this point I was able to get a little more information about what was going on. I found out there was more of a break in the line than Chad had detected before, and the cost went up by $1000. He found this break with the camera, which I thought he used when he did the initial isolation testing. I'm not sure why it wasn't detected before, but, I requested to have the full 9 ft of pipe fixed. This required digging in a second bedroom and more plastic. At one point I went back calling for Chad, because I could hear digging going on. I really wanted to see the fixed pipe. The individual digging just ignored me, and Chad never responded. I found much later that he was in my back bathroom at the time...he later told me "I have a bad ear...I think you may have been calling me." Hmmm, and I think you just didn't want to respond. I never did get to see the fixed pipe. What concerns me is that Chad was doing a leak retest while they were putting dirt back into the hole. I didn't realize that was what Chad was doing until after the fact when he admitted he had heard me calling for him. I would think you would do that test before you decide to fill the hole up. The point is to make sure you have installed the new piece in a solid way. WALKTHROUGH: Noel was being a bit more cordial at this point and asked me to look at where they had dumped the wheelbarrow fulls of dirt in my yard. It appeared fine. Chad had me do a walkthrough in the house to see if everything was clean/ok. There were handprints on the walls where one of the men had put his hand each time he was removing plastic. I told Chad I thought I could clean that up OK. The light was off in the last bedroom, so I only saw handprints. I later found more. TWO DAYS LATER: I noticed that in the second bedroom where digging had been done to get the longest part of the broken pipe that mud had been splattered all over the walls and ceiling (anything not covered by the plastic). Also, outside in my grass I noticed that wet cement had been dumped out in my yard as well as a pile of pebbles (from the digging under my slab). Both were several feet out in my yard, so it's not like they "accidentally" fell in my yard. Someone had to walk out to do this. My main concern was for the mowers who came after this was dumped. Mowing over pebbles is extremely dangerous. Who would dump that knowingly in a yard???? So, I called the main office and explained everything to Tara. She at least listened and let me tell the entire story of all the key issues I had encountered. I also told her about the mud all over the walls in the one bedroom. I did not ask for compensation...I told her the point of my call was to give the company feedback. She told me she would talk with the owner. I asked her to follow-up with me so I would know the outcome. 2 hours later I get a call from Chad. I told him the majority of the story, and he let me know that "someone was about to catch it". He also seemed to be aware of the mud splatter, although he had never pointed it out the day of. Tara did call and leave me a message a few days later. I called her back and left a message but have never heard back. BOTTOMLINE: 1) Communication was horrible from the beginning. I told Tara that Noel, the English speaker, should have a set list of things to go over with a customer...a) turn your a/c off, b) we will tape up the walls, c) let's

Everything went well. I would use them again.

Excellent service! Because control/video cable was a few sheet short of reaching the pipe end, the owner offered to forget charges.

On the first visit, while the tests were being run, the guy was on the phone the whole time engaged in a personal argument. On the return visit it was a different technician, and he asked me where the issues were and said that the testing wasn't able to identify where the problem is. He got upset with me because I hadn't followed the first technician around. He got very angry with me and gave me a lot of attitude that I did not deserve. Both technicians lacked professionalism and did not do a good job at their customer service. I had to ask the second technician to leave.

Called to get estimate for hose bib replacement, given estimate and work done on same day, a saturday. We called a few other places and his was the best price and he could do it same day. He arrived soon after speaking with him and completed the work quickly for the price that we were quoted. We will definitely use him in the future. Plus, it is a local business here in Wylie!

Great Experience! This is the second time i have used them. They are honest (key ingredient for a plumber) and do quality work. Both times i used them i got competitive quotes, and their price is very reasonable (if not the best), especially for the work you get. I would highly reccomend them.

Received 4 estimates to replace two 50-gallon water heaters in a very tight attic. Work was performed within estimated time frame. Work space was left clean and the product is operational and working as promised. I would use Hole-in One again. The plumbers were friendly, explained what, how and why the project will be done. They delivered as promised.

Hole in One Plumbing has my business for life and I have referred the company to a lot of co-workers. the company has a true jewel in plumber Chad! He works really hard, is very fast, and knew exactly where to find the leaks when he did the initial diagnosis of the sewer leak. He even found a second clean out drain that I never knew existed. Chad found the sewer leak under my home and hit the exact spot on the head. Unfortunately it was in my home office which took a ton of work to clear. But after seeing the standing water (?) that Chad had to work in, I now know why my foundation fell in. During the diagnosis visit, I asked for a second estimate to fix the issue with the sewer consistently backing up into my home. I was told more than once that I needed to replace the sewer line from the house to the street. Not only did Chad tell me I didn’t need my sewer line from my home to the street replaced, he diagnosed a broken connection to the city sewer line that was filled with tree roots. I can’t tell you how pleased I was with Chad and his integrity and honesty. Not only did he fix the problem, he told me that the original bend in the sewer line would not last and took the time to redesign the connection to a gradual slope. The digging crew that came out kept my home immaculate and worked really hard. The side walk and office floor were rebuilt and except for the color you would have never known work was done. The company’s integrity and truly honest and ethical plumber (Chad) was refreshing!!!!

The estimate was unprofessional. They destroyed a bush in the flower bed in the process of looking for the clean outs. They were unable to locate our sewer line to install clean outs. Another plumber is currently installing clean outs without difficulty. They also disassembled our overflow for the pool in search of the clean out and lost the "prime" on our pool pump, so we had to put in an emergency call to the pool guy.

It went well. They determined that there was no leak in our plumbing, so that was a good result. They didn't charge us. They seemed to be competent.

Discovered a slow leak in my water line just outside my house. Scheduled an appt with Hole in One Plumbing for the next day. They arrived early and ready to start digging. Actual cost to fix the leak was about half the amount of the estimate they had provided over the phone. I was glad to find a professional efficient and fair plumber and will definitely use them in the future.

Home was in the process of being sold and in the process we found we had a water leak in our slab foundation which was expected based on recent increases in our water bills. The man sent to locate the leaks was punctual and found there were leaks in 2 different areas. He gave an estimate and we scheduled the repairs for the next week. They showed up on time, drilled through the floors and made the repairs and re-poured the concrete. Upon retesting it was determined there was still some leakage in one of the areas and they went back in and repaired it staying late to get the job done. The carpets had been pulled up anyway by the new owner, so cleanliness wasn't a huge factor but they did a good job of leaving the place clean anyway. I was happy with the job and would use them again.

I had an excellent experience working with them. They do good work and they are dependable. They come out when they say that they are going too. The estimates that I have received from them in the past are all either exactly or less than the end cost. I will absolutely continue to use them in the future.

Oscar with Hole In One Plumbing has helped us on two different occasions. He was prompt both times. I was happy with his repairs and happier with the amount he charged. This company does a great job and I would recommend him to anyone.

Oscar is the sole owner/proprietor with a crew of three trucks. He came out to perform the work personally. He was very thorough and explained his process to me, the whole way. He let me know how some companies try to target as many repairs as possible in order to rack up sales (e.g. $1000 per home visit). He was kind enough to answer some questions unrelated to the purpose of his inspection and he even made recommendations on how I could fix some things myself. Overall, if I have an issue in the future, Hole in One will be the first company I call for a bid.