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Harvey West Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Harvey West Plumbing is a family owned and operated business that has been providing service in the Plano & North Dallas areas since 1982. We have an established reputation and are only interested in providing you great customer service and doing the best job possible. We are driven to do only honest & quality work from start to finish so our final product is something you are pleased with. We strive to provide the best possible value to you, and believe that satisfied customers are the key to our success. Our employees are licensed, fully trained and experienced with all types plumbing problems. We offer complete Plumbing repair and replacement services for residential and light commercial properties. Whether you have a clogged drain, a faucet repair, a water heater repair or replacement, or a sub slab leak our plumbers can solve the problem. We are committed to giving you the quality service, parts and helping you select the most appropriate solution for your family's lifestyle and needs. Please explore either of our websites or call our knowledgeable customer representatives to schedule an appointment for one of our skilled plumbing technicians to visit your home or business. Appointments are available Monday through Saturday.

Business highlights

43 years of trusted experience

Services we offer

Water Heater Replacement, Plumbing Services

Services we don't offer

Ask for Details

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4717 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
14%
3
10%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.0
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 276-300 of 717 reviews

Robert S.
03/2014
4.0
plumbing, drain cleaning
  + 0 more
Outstanding communication and professionalism from Tony and the team. My compliments. The prices were a bit more than I care for for the work recommended so I passed on what I could do myself. Otherwise - good job and completed in a very timely manner.
Description of Work: Toilet work. Leaky tank, poor flushing toilet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Response from Harvey West Plumbing
We appreciate you providing us with feedback and letting us know how our technician Tony is doing! Let us know if you need anything!

Delores B.
03/2014
5.0
plumbing
  + -1 more
I thought they were good plumbers and in fact, I would use them again. I paid more than the "Big Deal". I can't remember how much but it was reasonable. He taught me how to light my hot water heater. I will be using them in the future.
Description of Work: I used the "Big Deal" that I purchased for the plumbing services of Harvey West Plumbing. I bought a service agreement with them and there was a little extra on the actual service that they came to do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Rebah D.
03/2014
5.0
plumbing
  + -1 more
Very good customer service and wonderful staff! Highly recommend! I'm a working single mother who just purchased a home, so was very pleased with the punctuality, communication and services performed! Can't go wrong with these guys!
Description of Work: Provided and installed a new kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Harvey West Plumbing
We appreciate you taking your valuable time to provide us with feedback! It was our pleasure to help you as best we could with scheduling and providing you with great work and customer service.

Craig O.
03/2014
5.0
plumbing
  + -1 more
Service went well, provider was professional, explained things, member would use them again.
Description of Work: Under sink plumbing problem, provider replaced the part to stop leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Harvey West Plumbing
Thank you for letting us know how we are doing! It was our pleasure to assist you with your plumbing needs.

Daniel H.
03/2014
5.0
plumbing
  + -1 more
The plumber was on time and called before showing up. He was quick and thorough with the work performed.
Description of Work: Replace water valves for washing machine hookup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia G.
03/2014
2.0
plumbing
  + -1 more
I quote somewhere else, and I paid $290.00 for the same job vs. $1113.00 Seems like a very nice company but be careful wit your prices.
Description of Work: Nothing. I didn't accept the estimate, I new it was really expensive.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,113

Prissy G.
03/2014
5.0
plumbing
  + -1 more
The work was done when they said it would be. They cut through the wall and replaced the pipe and faucet. The job was clean, efficient, works great and left it looking great. The plumber was very knowledgeable, had the supplies he needed and was very friendly. We have used Harvey West before and will continue to use them for our plumbing needs. We have recommended them to several people already and will continue to do so.
Description of Work: Replaced a busted faucet on the patio. They had to cut through our garage wall inside to get to the pipe and faucet to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Harvey West Plumbing
Thank you so much for reviewing us and continuing to call us when you need plumbing service. Our wonderful customers like you that keep calling and then still take the time out of their day to provide us with feedback is so very much appreciated!

Francine K.
03/2014
5.0
plumbing
  + -1 more
After having the contractor "fix" the toilet, and having another person work on it, it is finally fixed. For that, I am beyond grateful. I had a Deal coupon so that dropped the price a lot. LOVE my Deals!
Description of Work: He removed the toilet, replaced the ring and re-sealed the toilet at the floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249.05

Todd L.
03/2014
5.0
plumbing
  + -1 more
They did it fast and well. No issues. All of their prices were fixed and on their iPad so everything was predetermined as far as pricing goes. They even had a price for replacing a feed line DURING A FAUCET INSTALLATION - as opposed to replacing it to an existing faucet - which would have cost more. So I was happy with the service and will use them again.
Description of Work: new faucet, new cutoff lines, fixed corroded RO system lines

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

John M.
03/2014
5.0
plumbing, water heater repair
  + 0 more
They were prompt. Same day service. The plumbers were uniformed and professional. The price was nearly double their original estimate because they had to bring it up to code. A city inspection was required. The easiest way to bring it up to code wasn't acceptable to us because it would have been an unsightly fix. They came up with a solution acceptable to us. They contacted the city inspection to make sure it would be ok. We would definitely use them again.
Description of Work: Replace hot water heater

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Harvey West Plumbing
We appreciate you taking the time to provide us with feedback. We are happy to assist our customers in every way possible and take the extra steps necessary to provide the best solutions to meet our customers needs. We understand your frustration with city code requirements which is why we provide the free in home water heater replacement quotes for our customers so we can be 100% upfront and honest with you before any commitments are made. Thank you again!

Susan D.
03/2014
3.0
plumbing
  + -1 more
I did not hire them because of the cost and went else where.
Description of Work: Came out to see what was needed. The price was quite a bit more than a local store.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Donna D.
03/2014
4.0
plumbing, drain cleaning
  + 0 more
The plumber and his helper came on time. They evaluated the problems and began working on my main issue which was the clogged bathtub drain, showing me how to clean it out periodically and recommended using bleach to keep all of the drains clear. Two of my toilets were running occasionally and he recommended replacing the hardware in the tank on one of them. He showed me how it was spewing inside the tank and informed me that he would have to take up the toilet in order to properly repair it. The entire repair took no longer than 45 minutes. I was a bit dumb-struck by the cost of the bill and thought the cost of just clearing the clogged tub was exorbitant. That said, I felt that they did a good job and I especially liked doing business with a family-owned company that exuded professionalism. I would feel good about trusting them with a large job.
Description of Work: Unclogged one drain and cleaned out two more. Evaluated 2-3 toilets, rebuilding one of them, taking the toilet up and replacing tank hardware. Evaluated washer hose.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Suzanne J.
03/2014
5.0
plumbing, small appliance repair
  + 0 more
Explained what needed to be done and how he would do it. Very efficient, in service and time--also attentive to leaving kitchen area around dishwasher and under kitchen sink spotless and dry. They will definitely be our "go to" plumbing people in the future. They also offer a Plumbing Service Agreement which offers many advantages. We recommend West Plumbing without reservation!
Description of Work: Repaired drainage of dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Harvey West Plumbing
We know your time is valuable and we appreciate you taking the time to provide us with feed back! We are pleased to hear that your experience with our technician went so well!

Walter R.
03/2014
5.0
plumbing
  + -1 more
Outstanding job. I would highly recommend them if you are in need of any plumbing work.
Description of Work: The folks at Harvey West Plumbing showed up on time, reviewed the labor/material bill with me prior to engaging in the work and did a great job replacing my old (20 yrs) garbage disposal. They had to move a couple of PVC pipes, due to the vintage of my old GD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

valerie S.
03/2014
5.0
plumbing, water heater repair
  + 0 more
Jack was professional, clearly knowledgeable. He knew almost right away what the problem was and gave us several alternatives for solutions. We would use this plumbing service again without question. The repair was covered under our home warranty so the warranty company selected the vendor to make the repair, otherwise we would have used Harvey West.
Description of Work: Diagnose issue with brownish hot water in bathrooms and present several alternatives for solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gerald M.
02/2014
4.0
plumbing, drain cleaning
  + 0 more
Ok Misleading coupons with conditions that greatly reduced their value, service was good
Description of Work: Gen repair, snake clog

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

Response from Harvey West Plumbing
We are pleased to hear you received good service and thank you for taking the time to review us. Our apologies that you feel our $100 voucher is misleading with conditions and would like to know what makes you feel that way. The voucher has a value of $100 which cost only $20. The only conditions for the voucher is a limit of "one" per Angie's List member as stated on the offer page. The voucher is only redeemable during normal business hours and it must be purchased a day in advance of the service (ie. it is not valid for emergency-after hours service, current or past jobs). We appreciate you taking the time to review us and helping us to improve!

meredith G.
02/2014
4.0
plumbing, drain cleaning
  + 0 more
The company responded quickly and sent two employees to repair a slight leak beneath the kitchen sink. We declined the company's offer to enroll in a plumbing service agreement.
Description of Work: Replaced 2 supply valves and 2 supply lines under kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$300

Chiuhui C.
02/2014
1.0
plumbing, small appliance repair
  + 0 more
I did not use them because of the outrageous quote.
Description of Work: Quoted appox $200 to tighten my kitchen faucet when I tried to use the deal I brought for $39 that is supposed to worth $99.

Rating CategoryRating out of 5
professionalism
1.0

$200

Response from Harvey West Plumbing
Our records indicate we have not been to your home, we have not scheduled an appointment, and that your coupon has not been redeemed. Do you have a written quote? If so we would like a copy of this showing your quoted repair in order to follow up properly. Please feel free to contact Angie's List to request a refund on your purchase that has not been redeemed; My apologies I am unable to request the refund on your behalf due to Angie's List policies. We do regret that we were unable to come to your home have the opportunity to solve your plumbing issues and make you another one of our many satisfied customers.

Macey R.
02/2014
5.0
water heater repair
  + -1 more
Service was very fast and they did a wonderful job.
Description of Work: We needed a new water heater and after doing our research we feel we got a better quality of water heater through Harvey West Plumbing than we would have at a local large chain home improvement store for about the same price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Harvey West Plumbing
We are pleased to hear that our technician Leo provided you with great service! We do our best to provide our customers with the best products available and are glad to hear you had a pleasurable experience. If you have any questions don't hesitate to call us!

Judith K.
02/2014
5.0
plumbing, drain cleaning
  + 0 more
Very professional and courteous. Great experience! I would use them again!
Description of Work: Unblocked toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Harvey West Plumbing
We greatly appreciate you taking the time to provide us with feedback and letting us know how we are doing! It was a pleasure to work for you.

Craig O.
02/2014
5.0
plumbing
  + -1 more
Our plumber, Jack, was very cheerful and polite. He did his work quickly and professionally. When he was done, he answered our questions fully. We will use this company again.
Description of Work: Replace sink pipes

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$241

Response from Harvey West Plumbing
Thank you so much for taking time to let us know how we are doing and allowing us the opportunity to assist you! If you ever need any more help with your plumbing feel free to request Jack for future services.

Lin C.
02/2014
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Okay, so first of all, when I called the office, a real, friendly human called John answered the phone and took the details and promised a crew would arrive promptly to help with my problem. All my toilets and baths were backed up with sewage! Horrible! The two man crew, Tony and Chase, arrived as promised, diagnosed the problem and explained the problem very clearly to me and what needed to happen to solve it. At all stages of the visit the two guys explained and showed me what was going on. They gave me a quote to clear the clog, which they did. Then, they realised that it was a larger plumbing problem that could cause the clog again in the future, and gave me a quote to dig up the bushes and replace the pipes. I agreed to the job, which was over $1,000.00 because I understood what was needed. Minutes later, Tony came to find me to tell me that they had saved me that $1,000.00 by finding another drain pipe that was hidden under mounds of matted leaves and debris. So, the entire job came to just over $380.00 and I could not be happier. I bought the service agreement because Harvey West Plumbing are now my plumbers and I will go to them in the future with all my plumbing, sewage and gas problems. I would recommend them to anyone who wants an honest, capable job done. Thank you Tony and Chase !!!!!
Description of Work: Cleared out an obstruction in the sewer lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Harvey West Plumbing
Thank you so much for taking the time to review us! Don't forget anytime you are having any plumbing issues call us and take advantage of your service agreement benefits. Same day service if you call before noon, no trip charge or service call fee to come out and look at any problems that may arise as well as discounts on all work performed for an entire year! We are please to know that our technician Tony and Chase did such great work for you!

Darren R.
02/2014
5.0
appliance repair, hauling services, plumbing, small appliance repair
  + 2 more
Amazing Job. My wife and I could not be happier with the service and professionalism that John had. We will definitely use Harvey West Plumbing again.
Description of Work: Installed new dishwasher. Uninstalled old dishwasher and hauled it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Harvey West Plumbing
Thank you so much for taking the time to write a review!

Jorge C.
02/2014
3.0
plumbing, gas leak repair
  + 0 more
The service call was $39.00. What I was told by the technician was that the much money only got them out to the house but absolutely nothing else. I did not really understand what he was saying until I was charged extra $141.67 just for verifying there is leak in a pipe and that needs to be addressed... that is it...so I ended up paying $180.67 for somebody's opinion and confirmation of what I already knew, there there was a leak in the slab... pretty d*** expensive...Not pleased with the experience.
Description of Work: Identified if there is a leak that needs to be repaired.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$180

Response from Harvey West Plumbing
We apologize that you are dissatisfied with our services. The service call fee to come out does include minor diagnostics but your situation was not a minor one. Upon scheduling the initial call Saturday morning, the description given to our Customer Service Rep was that you “have a leak but did not know where it was and could not see any water”. Our licensed technician performed multiple isolation tests for you at your request determining that you did have a leak below the foundation on your hot water line. This was not information we were given over the phone at the time of scheduling and we apologize if there was any misunderstanding. We do have many satisfied customers are disappointed ourselves that you are not one of those.

Steve C.
02/2014
4.0
plumbing, small appliance repair, drain cleaning
  + 1 more
Overall, the services were fine. Given the things we needed have fixed, I felt that the cost was higher than it should have been. I understand that the cost of labor is high for plumbing, but it didn't take very long. Other than that, I thought the service was good. I had hired a handyman to fix one of the toilets before and his repair only worked for a few days. The services provided by Harvey West Plumbing worked nicely.
Description of Work: Fixed two leaky toilets and unclogged a dishwasher drain.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Harvey West Plumbing
Thank you for taking your time to provide us with feedback. We do understand plumbing repairs can sometimes seem expensive due to the fact that the majority of plumbing repairs are not necessarily planned. Glad to hear all is well with the repairs made 9 months later, especially after your poor experience with an unlicensed handyman making illegal plumbing repairs that only lasted a few days. Please don't hesitate to call us if you have any questions.

Contact information

2355 W Fm 544, Wylie, TX 75098

www.westplumbing.net

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Appliance Repair - Small,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Drain Pipe Installation,
Water Filtration and Softening,
Gas Logs,
Heating and Air Conditioning,
Appliance Repair

FAQ

Harvey West Plumbing is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 3:00 PM

Harvey West Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Harvey West Plumbing does not offer free project estimates.
Yes, Harvey West Plumbing offers eco-friendly accreditations.
No, Harvey West Plumbing does not offer a senior discount.
No, Harvey West Plumbing does not offer emergency services.
Yes, Harvey West Plumbing offers warranties.
Harvey West Plumbing offers the following services: Water Heater Replacement, Plumbing Services
Ask for Details

Contact information

2355 W Fm 544, Wylie, TX 75098

www.westplumbing.net

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM