Universal Windows Direct of Central Texas

This review is going to be a little long winded so bare with me. I will rate the different stages of my experience with universal windows so to be fair to each department I had to deal with. First off I want to rate the experience I had when I initially reached out for a quote. I would give them overall 5 stars. I filled out the request on their website and within 24 hours they reached out to me asking what my project was and set up an appointment. Overall very easy and quick to handle. The appointment: overall I would again give 5 stars. We discussed which windows I would like to replace and what type I would like to replace them with. The sales guy had a great demonstration of their windows and even brought samples with him so that I could choose my color. He even saved me some money by showing me one window that other companies said I needed tempered glass I actually didnt. They even came in cheaper then all of the other window companies I had called out to get quotes from. I was told it would be around 16ish weeks for the windows to arrive and they arrived in 16 weeks exactly. The install: The overall install was about a 3.5 to 4 star experience. I was told it should take only one day, but to plan for 2 just in case. The install did take 2 days. The guys worked as hard as they could with the excessive heat we had over the summer. It was a 2 man crew for my install. They are contacted out by the company to do the work. We have an issue with our front window, but overall everything else works fine. Issues: We have a large window in our kitchen that was not installed per the contract. We were told they would have to cut out about 3 inches of our window on the inside and that they would replace all the wood around the outside of the window, but they do not paint. They did not cut out any part of the kitchen window, and only replaced the rotten wood once I pulled out my contract and showed them what they were supposed to do. They had to run to the hardware store to purchase some wood to replace the rotted pieces. The window screen was not cut properly so one slight blow will knock it right out. Here is where the big issue is, we spoke to Scott the owner multiple times. He said they will have to order a new screen and come and install it from the sounds of it. However this was months ago now and have not heard anything from them. I even emailed Scott before hand and expressed my disappointment in their follow up communication. Scott called me right away and apologized and explained that because it's just a screen and it's so hot outside and I wont be opening my windows it is a lower priority. I told him that I understood that, however, he should have communicated that to us the first time I reached out about this issue. A little communication goes a long way. Scott agreed, and apologized. After that phone call I have not heard ANYTHING from him or the company, I don't even think our new screen has been ordered yet. I am deeply disappointed in this company, feel as thought they did the good ole bait an switch. Oh we got the windows installed, got our money, and we don't care to fix our mess ups. The reasoning for my 1 star review is that I gave them multiple chances to fix their error, and fix their lack of communication and they don't seem to care since they did their "job." I hope that they read this and reach out to me and let me know when the right screen can be installed, because, now it is open window season, and I want to be able to open them whenever I please. By the way you can tell my kitchen window is off because it sticks and is really hard to open to let the breeze in. I hope they fix that issue as well. I am sad to have to write such a review because I had such high expectations for this company. The beginning was great, however, its gone so bad since then.

They were professional throughout the entire process.

I would definitely hire again, very professional installers. They got here got to work right away were polite and finished in a timely manner. We could tell the difference in the outside noise right away so much better as we live on a busy street. They were in our price range for what I think is a very good product.

Great work! Very professional, knowledgeable & pleasant to work with. Have already recommended Universal Windows to family & friends!

We had a fabulous experience from the sales to the installation to the follow up. All the windows in our home were replaced and we couldn't be more pleased. The sales crew were very informative and honest. They were able to share pros and cons of window replacement. The installation was one of the smoothest experiences we have had in home improvement. The two gentlemen who installed were professional, efficient and an encouragement to have in my home for two days. We esp loved the picture window they installed in our master bedroom. Thank you Universal Windows for a job well done!

Very good!! Very quick in all aspects of removing existing windows installed new windows very quickly. Everything looks great! Professional personable and complete customer satisfaction with work done!

Excellent work, fast and efficient. A very personalized experience. Absolutely recommend using Universal windows.

We were very pleased with the installation and quality of the windows.

Universal Windows did an excellent job. They did not try to over-sell me. Their installers were great. If I ever need another window I will call Universal Windows.

Scott went over in detail all plans. We were happy with the price and the installation went very well. We're very pleased with the professionalism and courtesy of the installers.

This company has very professional employees. Scott, the owner, is very easy to reach and is very knowledgeable about his products. He has a team of installers who do the installations and they are also very professional. Scott followed up with a phone call later in the week after the installation check on my satisfaction with the installation.

The crew did an excellent job in the installation of the windows. Dealing with Scott went easy and he was open to the suggestion made upon the color needed. All work was completed in a timely manner and clean up was better than expected. We will definitely be referring this company to our friends and family.

The owner, Scott, came to the house to give us our initial quote and get our contract set up. He was excellent and very responsive--even gave me his number so I could call or text him with any questions throughout the process. He was incredibly knowledgeable about windows and very thorough. James and Joe installed our windows and did a great job! They took their time and everything looks BEAUTIFUL! We have only had the windows for a few days and we have already had 2 or 3 people from our neighborhood stop by to get a picture of the Universal Windows sign in our front yard and ask us about the experience. It looks like we have a new house! Absolutely gorgeous windows and I can already feel that our electric bill is going to be lower. 100% recommend them!!

Excellent! Great professionalism

It was time after 27 years of use to replace our windows. Fortunately we reached out to Universal Windows Direct and we could not be happier. So many options on their USA made windows. They color matched our windows perfectly!! Now, for installation. We knew this was going to be a mess as we were replacing all of the windows in our home. And then the workers arrived. They are incredible!! Took care of our home as if it was their own. It was a two day job and in the evening before they left cleaned everything up and kept everything tidy as possible. They did an awesome job with install, taking their time and doing it right. Walked thru the house with us and we checked every single window to make sure it was completed to our satisfaction. One of the most professional companies I have dealt with and we would certainly recommend them if you are needing windows!

We could not be more pleased with our experience with Universal Windows Direct of Central Texas. Scott, the owner, called me within 2 minutes of submitting a request for an estimate and came out the next day. The estimate process and ordering the windows was simple and straightforward. The installation crew was courteous, professional, and got the job done in a timely manner with an excellent standard of service even on a cold and rainy day. The windows have brought a much needed update to our house and we are thrilled with the product and the service! You cannot go wrong using Universal Windows of Central Texas!

Excellent experience. Scott, salesperson, was helpful. Installation crew was fantastic.

All services were done in a very professional manner. I am very pleased with my new windows.

Everything went smoothly. Each person I dealt with was great. I highly recommend this company!

The project went well. The house is old, and many of the window frames were odd sized, out of square and constructed unusually. The crew was able to work through all the challenges and get us a quality job that looks great.

The entire experience was a breeze! Scott came out and gave us a quote, had the windows measured and within a few weeks they were installed. The crew was efficient, friendly and cleaned up after themselves. The windows are beautiful and I'm so happy with the whole process. I would hire them again in an instant! Everyone on Scott's team was friendly, professional and knowledgeable.

Very well. Good job all around

Joe and his helper were very professional and too pride in their work. Knew exactly what they were doing. Quality work and product.

Perfect! They even cleaned all of their messes and wore masks too.

Worked with both Scott and Don they were very professional and communicated well and got the job done in a timely manner even with COVID-19 happening. The installers were very fast and efficient and did a fantastic job keeping the job area clean as they went. Would recommend.