Firefighter Contracting Service

I contacted Firefighter Contracting Service to give me an estimate on seamless gutters for my home. Smith White was the representative that came out. The response was good, as was the amount of time from contact to actually coming out. The quote I felt was very good, several hundred less than other companies I received quotes from, large companies. This company did not have a written guarantee, but Smith told me that he would make sure that if there were any issues, I was happy. Being he was a fireman, I took his word. There was a little bit of time that passed from agreement of price to actual install due to jobs and Smith was out of town. That was ok with me, as it was summer and of course our Texas summers have very little rain. Installation was several hours. I have a bit of a tricky area between my porch and my dining room bay window, Smith said that they handled that problem, and explained how they had to do a bit of custom type mending work but that it should be fine, also said that they "calked the heck out of it to prevent leaking". So, the gutters were installed. They looked good, they even put copper colored gutters next to my porch posts to add cosmetic charm and also to blend a bit better and it did. But.....then we got our first rain. There was hardly a place that did not leak behind the gutters, it appeared as though the water was going behind the gutter bypassing it all together. I called Smith, he eventually came back out, out of town again. He told a friend that was here, while i was gone that he would have to charge me more money, after my friend explaining that I paid for gutters to catch the water not leak and he could tell me there would be more money required but he didnt suggest that route, he finally said fine he wouldn't charge for it. So this "fix" for the useless gutters was adding flashing under the shingles in SOME areas. There were only a few feet installed and the majority of the gutters left untouched by the needed flashing. I did not know this didn't fix the problem until the next rain. I took video of the leaking gutters around my entire house and sent them to Smith. He was out of town again but said he would come out and fix the problem when he got back into town, but explained that he told me before installing the job that he wasnt installing flashing because it would be much more expensive and that he had already put 70 ft. into it at no cost. I did not measure (70 feet of flashing) Said he'd come remove the gutters when he got back into town. But said he wanted me to be happy. He never showed up to fix the problem after plenty of time and notifications of the problem. First of all, I am a single woman, I knew NOTHING about gutters except for they are supposed to keep water from running off my roof and ruining my foundation. I dont recall him telling me he wasn't installing flashing, nor does my surveillance video show that in our conversation...but even if he had, I have no idea what it is, and no one explained to me at any point that if I didnt get flashing the ENTIRE GUTTER SYSTEM WOULD LEAK. Had I known that fact, I would have opted for the other company WITH a satisfaction guarantee warranty that knew what they were doing. I have had another company look at it and I was told that it was not done correctly. I chose this company because I respect firefighters and the work they do, and I wanted to give money to them rather than a huge commercial company. I feel that this company took advantage of my lack of knowledge in gutters. My next door neighbor had gutters installed before I figured out I received non-functional gutters. Their gutters had flashing and was done much better than mine were, coincidentally there was a husband overseeing the project. I feel this company is dishonest and takes advantage of women and likely others who have little to no knowledge of gutter systems. A firefighter should be a better caliber of person and I am very disappointed in this person, company and job. I have surveillance video, texts and witness to all that I am claiming.

They came out and gave me the estimates as I asked and then when I decided to use them they installed them promptly and cleaned up.