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Benjamin Franklin Plumbing

Plumbing, Drain Cleaning, Water Heaters

About us

Additional DBA - Spencer Plumbing, Additional Contact name - Lisa Copeland.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing.

Amenities

Senior Discount

10%

Emergency Services
Yes

Reviews

4.445 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
9%
3
13%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
3.9
professionalism
4.6
responsiveness
4.8
punctuality
4.9
Showing 26-45 of 45 reviews

Marsha B.
09/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: I called the 3 plumbing companies that Angie's list provided and all 3 companies called within an hour to set up an appointment for a free estimate. I chose the one that was willing to do all the things that I wanted. All companies that gave estimates were professional and knowledgeable.
Rating CategoryRating out of 5
Yes, I recommend this pro

Wilson N.
08/2015
5.0
plumbing
  + -1 more
.
Description of Work: Toilet tune up and house plumbing inspections
Rating CategoryRating out of 5
Yes, I recommend this pro
$29

Abby R.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Yolanda R.
10/2014
5.0
plumbing
  + -1 more
Everything went fine.
Description of Work: I used Benjamin Franklin Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Dino R.
10/2014
5.0
plumbing
  + -1 more
.
Description of Work: They cleared a plugged drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Lisa and Larry P.
08/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: The Plumbing company did nothing but show up give us a price which we couldn't believe; therefore, we declined. Although I used an "Angie's Deal" which was to save $89 for over $200. of service, I can't seem to get the refund of $89. since the work or service wasn't performed. Still waiting to see how this works out. I was told that Angie's list will refund the money and an e-mail would be sent to me to start the process. However, I have not received the e-mail that I need to print, complete, and send back to Angie's List to get my money refunded as per customer service. Not sure what to think about the "deals". I plan to contact Angie's customer service again in a few days if charge isn't reversed on my credit card.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$89

Ladan A.
07/2013
3.0
plumbing, water heater repair
  + 0 more
I will not use them again. Over the phone they told me they would charge $59 and no hidden charges, plus any estimate cost, they plumber will not fix anything until they give me an estimate. However, when they did a diagnostic for the faucet he basically turned the top and the washer was broken inside the faucet and he twisted back and it all started working. He charged $100 to do this. Which I think should count as diagnostic since he had to do no repair. He also did not even look at the water heater properly he never opened up to see what was wrong. He just said I need to replace my water heater and gave me a $3000 estimate. I had another plumbing company come and they looked at it and estimate a $440 burner change and that is all it needed. Franklin Pluming does not hire experts and that is the problem.
Description of Work: fix a faucet and estimate for water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$175

holly B.
05/2013
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
I cannot say enough good things about their service. There are not enough good words to say about them. They are professional over the phone, they are genuine, honest, and terrific. The quality of the work is wonderful. With the coupons and deals they offer, their prices are good. They guarantee their work. Everything about them is good.
Description of Work: They have done everything. They have done water heater work, toilet replacements, unclogged drains, and sink repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia L.
01/2013
4.0
drain cleaning, water heater repair
  + 0 more
All was fine. Only negative was that the service was more expensive than the small local plumber I have used in the past, but I think that is to be expected
Description of Work: Drain cleaning and water heater service

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$325

Lauren M.
12/2012
5.0
plumbing
  + -1 more
unknown
Description of Work: Our technician, Chuck Smith, was friendly, knowlegable, helpful and clean. He fixed the issue and gave us some information on tankless water heaters.
Rating CategoryRating out of 5
Yes, I recommend this pro

CLAY S.
11/2012
3.0
drain cleaning, plumbing
  + 0 more
I do not like leaving bad reviews, and want to preface the review by saying the plumber absolutely fixed our clogged drain (the primary issue I called about). That said, let me explain my rating: 1. I initially used the online form to request an appointment...I never heard any response. A week later, I called and they immediately scheduled for the same day (the phone customer service was fantastic. Website is useless) 2. We had a clogged drain, but also had a few other plumbing issues I need a plumber to look at, including a leaking sink, difficult toilet flusher and dripping shower. I fully expected to address all issues on the visit. 3. When the plumber arrived, it became clear that he was not interested in addressing anything other than the drain and in fact said he could not address the sink leak (water coming out under a vessel sink). He said he had never seen a vessel sink (?!) and could not help. I found this very odd. It is a sink, nothing overly unique or special, maybe I am missing the difficulty. It just seemed like there was no interest in the job or if there truly was no concept on solution, then I am concerned on competency. 4. The plumber was very nice and personable. I am sure he had a long day and I was the last call of the day. The bottom line, is there just seemed to be a lack of interest in solving our problems beyond the drain issue. 5. Regard for our house. Here is where I struggle the most. There just seemed little regard for damage to our property. When demonstrating the sink leak, he just let it run. I had towels, but he let it keep running and significant water ran down and into the cabinets and onto the floor. There was no attempt to clean up. The panel access for the pipes is in the master closet. He advised he was not responsible for any damage to the clothes in the closet and it just seemed that there was little interest in minimizing any damage. The impression I got was he was interested in fixing the drain and leaving. If fixing the drain caused water to spill in the wall or in the closet, so be it that was not his problem. He was there to fix the drain. I just would have appreciated some concern for our property. 6. Overall, while responsive and they resolved the problem, I will not use again. Why is it so hard to find a good plumber?! Again, I do want to caution that I struggle with my own review because I did not address most of my concerns with the plumber at the time. Quite frankly, I was so taken aback, I just wanted him to finish and be gone.
Description of Work: Cleaned out drains but could not address other issues.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$200

Edwin T.
07/2012
5.0
drain cleaning, plumbing
  + 0 more
Outstanding!! Phillip knew exactly what to do, wasted no time getting started, was very professional and thorough. Very impressive!
Description of Work: When the washer drained, dirty water backed up into bathroom sinks. Called Benjamin Franklin on Friday around 9:15 and the service crew arrived by 10:30am because of cancellation of another appointment. The servicemen diagnosed the problem and said the drain would require cleaning, but this crew did not have the necessary equipment to complete the job, so they scheduled an appointment the next morning, Saturday. Phillip Deroy arrived promptly at 10:00am Saturday. He carefully pulled the washing machine out of the plastic pan, set up the mechanical snake and cleared the drain without a hitch. This young man was extremely mature and professional. He took the time to thoroughly explain the whole operation and answered all questions. He is an outstanding representative of Benjamin Franklin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Brooksie K.
03/2012
5.0
drain cleaning
  + -1 more
They came out, fixed the problem and everything was good. My mother was happy with the service. It was a leaking outdoor faucet and they were on time and solved the problem rather quickly. She said she was happy with the whole deal and would call them again.
Description of Work: Benjamin Franklin Plumbing did plumbing services for my mom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melissa Y.
05/2011
5.0
drain cleaning, plumbing
  + 0 more
He is very good. We have very busy and nosy neighbors, and he handled them much better than I would have. From the very beginning through the clean-up, he thoroughly explained what he was going to do. We went from there.
Description of Work: There was an emergency plumbing issue with the toilet, and it was backing up. He cleaned it out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

gail G.
04/2009
4.0
plumbing
  + -1 more
They were a little high for the work I needed done so I went with someone else.
Description of Work: Gave an estimate for replacing a toilet and a wax ring.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kaye P.
04/2009
5.0
plumbing, water heater repair
  + 0 more
They were reasonably priced. They came out on time. They were on time and did a very good job. They were very responsive to some concerns I had when they were done and they came right out and didn't even charge me for the work.
Description of Work: Benjamin Franklin Plumbing came in and replaced my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan D.
03/2009
5.0
plumbing
  + -1 more
When our house was built they didn't put any faucets on the outside of the house, just in the yard. Benjamin Franklin Plumbing came out and figured out what we would need to do to install faucets. The guy came out the same day and he was really nice. He was very honest about the whole thing and left the decision up to me. He even did a follow up call. He was really nice and didn't have an attitude or anything.
Description of Work: Benjamin Franklin Plumbing came out and looked at a job for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Michael R.
01/2009
5.0
plumbing
  + -1 more
The experience went well. I would definitely use them again.
Description of Work: I have used this company in the past for plumbing. They last came out to fix the sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

J DUANE F.
12/2008
1.0
plumbing
  + -1 more
I was not comfortable with their assessment of the problem. I called another plumbing company who subsequently located the leak outside of the house. The spot where they located the "leak" did not have any pipes under it. I called them back and they argued with me, but they finally agreed to give me my money back. The big problem I had was if I used the people they referred me to I would have paid over $6000 because they missed the leak by 20 feet. I found them to be courteous, they put booties on their feet when they came in, other than that I cannot say anything good about them. They could have cost me a fortune.
Description of Work: I had a plumbing leak that needed to be located. They came out, told me the fee($491). They used their listening devices and after about two hours of digging and poking they indicated an area, not a spot, in the center hallway of my home where the leak was located. They mentioned they had an outside company who would dig a tunnel through the foundation to repair the leak. For the initial charge of $1200 plus $300 a foot they would come in and repair the leak.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$491

Mollie S.
09/2007
5.0
plumbing
  + -1 more
Ron came to the house, put on his shoe covers, and told me how much the job would be. After I approved the charges, he went to work. He finished in a timely manner.
Description of Work: Ron installed a new insinkerator disposal that Ben Franklin furnished. He installed two bathroom faucets that I furnished, he drained and flushed our water heater and checked a commode that was loose. He tightened the bolts and told me that the floor needed to be repaired and informed me that it would be best not to take it up until we were ready to repair the floor to keep it from leaking.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$679
    • 1
    • 2(current)

Contact information

PO Box 2089, Van Alstyne, TX 75495

benfranklinplumbing.com

Service hours

Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters

FAQ

Benjamin Franklin Plumbing is currently rated 4.4 overall out of 5.

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
No, Benjamin Franklin Plumbing does not offer warranties.
Benjamin Franklin Plumbing offers the following services: Plumbing.

Contact information

PO Box 2089, Van Alstyne, TX 75495

benfranklinplumbing.com

Service hours

Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM