Benjamin Franklin Plumbing

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Everything went fine.

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I will not use them again. Over the phone they told me they would charge $59 and no hidden charges, plus any estimate cost, they plumber will not fix anything until they give me an estimate. However, when they did a diagnostic for the faucet he basically turned the top and the washer was broken inside the faucet and he twisted back and it all started working. He charged $100 to do this. Which I think should count as diagnostic since he had to do no repair. He also did not even look at the water heater properly he never opened up to see what was wrong. He just said I need to replace my water heater and gave me a $3000 estimate. I had another plumbing company come and they looked at it and estimate a $440 burner change and that is all it needed. Franklin Pluming does not hire experts and that is the problem.

I cannot say enough good things about their service. There are not enough good words to say about them. They are professional over the phone, they are genuine, honest, and terrific. The quality of the work is wonderful. With the coupons and deals they offer, their prices are good. They guarantee their work. Everything about them is good.

All was fine. Only negative was that the service was more expensive than the small local plumber I have used in the past, but I think that is to be expected

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I do not like leaving bad reviews, and want to preface the review by saying the plumber absolutely fixed our clogged drain (the primary issue I called about). That said, let me explain my rating: 1. I initially used the online form to request an appointment...I never heard any response. A week later, I called and they immediately scheduled for the same day (the phone customer service was fantastic. Website is useless) 2. We had a clogged drain, but also had a few other plumbing issues I need a plumber to look at, including a leaking sink, difficult toilet flusher and dripping shower. I fully expected to address all issues on the visit. 3. When the plumber arrived, it became clear that he was not interested in addressing anything other than the drain and in fact said he could not address the sink leak (water coming out under a vessel sink). He said he had never seen a vessel sink (?!) and could not help. I found this very odd. It is a sink, nothing overly unique or special, maybe I am missing the difficulty. It just seemed like there was no interest in the job or if there truly was no concept on solution, then I am concerned on competency. 4. The plumber was very nice and personable. I am sure he had a long day and I was the last call of the day. The bottom line, is there just seemed to be a lack of interest in solving our problems beyond the drain issue. 5. Regard for our house. Here is where I struggle the most. There just seemed little regard for damage to our property. When demonstrating the sink leak, he just let it run. I had towels, but he let it keep running and significant water ran down and into the cabinets and onto the floor. There was no attempt to clean up. The panel access for the pipes is in the master closet. He advised he was not responsible for any damage to the clothes in the closet and it just seemed that there was little interest in minimizing any damage. The impression I got was he was interested in fixing the drain and leaving. If fixing the drain caused water to spill in the wall or in the closet, so be it that was not his problem. He was there to fix the drain. I just would have appreciated some concern for our property. 6. Overall, while responsive and they resolved the problem, I will not use again. Why is it so hard to find a good plumber?! Again, I do want to caution that I struggle with my own review because I did not address most of my concerns with the plumber at the time. Quite frankly, I was so taken aback, I just wanted him to finish and be gone.

Outstanding!! Phillip knew exactly what to do, wasted no time getting started, was very professional and thorough. Very impressive!

They came out, fixed the problem and everything was good. My mother was happy with the service. It was a leaking outdoor faucet and they were on time and solved the problem rather quickly. She said she was happy with the whole deal and would call them again.

He is very good. We have very busy and nosy neighbors, and he handled them much better than I would have. From the very beginning through the clean-up, he thoroughly explained what he was going to do. We went from there.

They were a little high for the work I needed done so I went with someone else.

They were reasonably priced. They came out on time. They were on time and did a very good job. They were very responsive to some concerns I had when they were done and they came right out and didn't even charge me for the work.

When our house was built they didn't put any faucets on the outside of the house, just in the yard. Benjamin Franklin Plumbing came out and figured out what we would need to do to install faucets. The guy came out the same day and he was really nice. He was very honest about the whole thing and left the decision up to me. He even did a follow up call. He was really nice and didn't have an attitude or anything.

The experience went well. I would definitely use them again.

I was not comfortable with their assessment of the problem. I called another plumbing company who subsequently located the leak outside of the house. The spot where they located the "leak" did not have any pipes under it. I called them back and they argued with me, but they finally agreed to give me my money back. The big problem I had was if I used the people they referred me to I would have paid over $6000 because they missed the leak by 20 feet. I found them to be courteous, they put booties on their feet when they came in, other than that I cannot say anything good about them. They could have cost me a fortune.

Ron came to the house, put on his shoe covers, and told me how much the job would be. After I approved the charges, he went to work. He finished in a timely manner.