I was looking to replace windows in my home and invited RBA out to provide a quote and present their offerings. When the agent arrived and I explained to him I was seeking information from several different window companies and I would select a company based on five criteria: (1) cost, (2) warranty (3) product differentiators (4) reputation and (5) chemistry with rep. Therefore I would not sign a contract while he was there. When he realized he would not be able to get me to sign immediately, he declined to even look at the job or provide a quote. He then tired to convince me that they were the ONLY company that offered a warranty. In my experience this is typical of a business that overcharges, and they know if you explore other options, they lose, so it is one sit or nothing. While the product may be great with many customers happy with the results, there are probably other options of equal quality available for far less money. All I could think of was the movie "Tin Men". So if you are looking for replacement windows, I suggest be wary of RBA, unless cost and value is not a concern.

Workers showed up a little earlier than scheduled, which was fantastic. All of the crew was very professional. The crew to precautions for maintaining cleanliness. Visiting the showroom and having a salesperson personally visit to explain the difference in window quality and what to expect during and after window installation made it easy to choose Renewal By Andersen for our home. Financing options were thoroughly explained, making it easy to decide whether or not to proceed with a contract. The day of the installation, the crew explained how each window & trim replacement/installation were being handled. The outcome turned out better than what we expected. FABULOUS!

It went well with no problems.

The windows were great according to presentation, but the pricing was just way too much for us, about 2.5-3 times the pricing of other window replacement, but we do have a lot of windows. It might be worth it if I a very high-end house with a higher price point, but for us no. There was no work performed. The presenter was very thorough and professional. I just could not afford the product.

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The first person was the representative and he took my order. To complete the work it took a couple hours and there were 2 guys. They did a good job, cleaned up, put plastic to make sure dirt wouldn't go all over and they cleaned up in the yard too. Work was excellent.

There are gaps around the door from 1/2"-3/4" between the woodwork. I do not believe it is professional quality. I have been trying to get them to come back to repair it, but to no luck.

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Read this before you sign with Renewal By Andersen ? then
run away from them, in my opinion!
 We met with Renewal by Andersen (RBA), based in Tomball, in late
2013 to obtain a quote to replace all windows and most of the French doors in
our house.  They sent out this salesman, Jonathan,
from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking
salesman I could possibly imagine. We should have stopped right there and
looked for another company, but we thought (at that time) that Andersen Windows
had a good reputation so we should not judge the book by its cover, right?  I remember wondering whether Andersen knew
what kind of salesmen its branch offices were sending out to customers . . .
 Anyway, we needed all the windows in our house replaced, -
60+ windows and half a dozen French doors ? a big job for sure.  Jonathan went into high-pressure mode, and
offered us a ?discount? (big joke on us we found out later ? keep reading) but
only if we paid the deposit that day. Jonathan told us that we needed to give
him a check that day to lock-in the price on the windows.  We asked him if
we could send it to him later because we needed a few days to have the funds in
our bank account to satisfy the check.  We thought because of the price
and size of the job, he would understand, but no, he insisted that he must have
the check in his hand that day.  He did
tell us not to worry, just call the RBA office when we have the funds in our
checking account and then RBA would cash our check.   Jonathan - like others at RBA - did not
do as he promised, because RBA?s office cashed the check before we had time to
transfer funds to our checking account to cover the check, and the check
bounced.  This caused us problems as you
might imagine, but then RBA had the gall to call us and tell us to issue a new
check, and that they were going to charge us an NSF fee.  
 Jonathan told us that the installation would be turnkey -
meaning that any paint, damage to our interior or exterior walls, stucco, etc.
would be repaired to the condition it was in before installation, and that
installation would take a ?couple of weeks.? 
Installation began sometime in March 2014, but because RBA's
office ordered incorrect window sizes (not once, but twice we were told), the
final windows were not installed until March 2015.  In addition, we had to have RBA send out
contractors to finish repairs to damaged cast stone pillars and trim on the
exterior that to this day are not repaired properly.  There were large marks on the exterior stucco
used to measure installation that were only recently removed mid-2015.  Windows were installed without the finishing trim
covering the casement handles, new French doors were initially installed
backwards, then had to be torn out and re-installed.  The door hardware was installed with
inconsistent locking handle positions.  These
problems were ultimately resolved but it took weeks and in some cases months
for RBA to fix them.  The installation
crews seemed conscientious, but the office staff seemed totally unresponsive to
return calls, to complaints, and generally hostile to us, their customer.  On more than one occasion, installation crews
told us that our windows and doors had been sitting in the warehouse, but the
office staff never informed them that our windows and doors had arrived in the
warehouse.
 On many occasions (sub)contractors arrived at our house
unannounced with no advance notice to us that the subs were coming.  Because we could not speak Spanish, we did
not know what some subs had arrived to do. 
We repeatedly asked the RBA office to give us advance notice before
sending anyone to our home so that we could arrange to be there.  As usual, the RBA office dropped the ball on
that request too.  On one particular
occasion we came home to ladders and other building materials lying in our
backyard.  We did not know where they
came from or what work was done.  In this
particular instance a section of the stucco on the exterior of our home had
been removed.  That opening in the stucco
remained that way for weeks.
 The products from the Andersen Window factory appear to be
of reasonable quality, but RBA overcharges for them.  For example, in January 2015, burglars broke
through one of our new Andersen French doors. 
We asked both RBA and the Andersen factory directly for separate quotes
for a replacement door panel.  The
Andersen factory quote was under $2000 for a new door panel, plus installation of
less than $250 by a non-RBA affiliated entity in Houston.  The RBA quote was over $4,000.  
 I spoke with Bob at RBA addressing all of these issues and
requested from him - based on the extensive time (over a year) we had to wait
for installation and complete clean up, the issues with ordering of wrong
windows, damaged and unrepaired items, and clear evidence of overcharging -
that we should receive a 10% discount on the job price. Instead, he gave us
about a 2% discount and threatened to sue us unless we paid the rest. 
 Get your replacement windows somewhere else ? I cannot
recommend RBA.

Read this before you sign with Renewal By Andersen ? then
RUN AWAY from them, in my opinion!
We met with Renewal by Andersen (RBA), based in Tomball, in late
2013 to obtain a quote to replace all windows and most of the French doors in
our house.  They sent out this salesman, Jonathan,
from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking
salesman I could possibly imagine. We should have stopped right there and
looked for another company, but we thought (at that time) that Andersen Windows
had a good reputation so we should not judge the book by its cover, right?  I remember wondering whether Andersen knew
what kind of salesmen its branch offices were sending out to customers . . .
 Anyway, we needed all the windows in our house replaced, -
60+ windows and half a dozen French doors ? a big job for sure.  Jonathan went into high-pressure mode, and
offered us a ?discount? (big joke on us we found out later ? keep reading) but
only if we paid the deposit that day. Jonathan told us that we needed to give
him a check that day to lock-in the price on the windows.  We asked him if
we could send it to him later because we needed a few days to have the funds in
our bank account to satisfy the check.  We thought because of the price
and size of the job, he would understand, but no, he insisted that he must have
the check in his hand that day.  He did
tell us not to worry, just call the RBA office when we have the funds in our
checking account and then RBA would cash our check.   Jonathan - like others at RBA - did not
do as he promised, because RBA?s office cashed the check before we had time to
transfer funds to our checking account to cover the check, and the check
bounced.  This caused us problems as you
might imagine, but then RBA had the gall to call us and tell us to issue a new
check, and that they were going to charge us an NSF fee.  
 Jonathan told us that the installation would be turnkey -
meaning that any paint, damage to our interior or exterior walls, stucco, etc.
would be repaired to the condition it was in before installation, and that
installation would take a ?couple of weeks.? 
Installation began sometime in March 2014, but because RBA's
office ordered incorrect window sizes (not once, but twice we were told), the
final windows were not installed until March 2015.  In addition, we had to have RBA send out
contractors to finish repairs to damaged cast stone pillars and trim on the
exterior that to this day are not repaired properly.  There were large marks on the exterior stucco
used to measure installation that were only recently removed mid-2015.  Windows were installed without the finishing trim
covering the casement handles, new French doors were initially installed
backwards, then had to be torn out and re-installed.  The door hardware was installed with
inconsistent locking handle positions.  These
problems were ultimately resolved but it took weeks and in some cases months
for RBA to fix them.  The installation
crews seemed conscientious, but the office staff seemed totally unresponsive to
return calls, to complaints, and generally hostile to us, their customer.  On more than one occasion, installation crews
told us that our windows and doors had been sitting in the warehouse, but the
office staff never informed them that our windows and doors had arrived in the
warehouse.
 On many occasions (sub)contractors arrived at our house
unannounced with no advance notice to us that the subs were coming.  Because we could not speak Spanish, we did
not know what some subs had arrived to do. 
We repeatedly asked the RBA office to give us advance notice before
sending anyone to our home so that we could arrange to be there.  As usual, the RBA office dropped the ball on
that request too.  On one particular
occasion we came home to ladders and other building materials lying in our
backyard.  We did not know where they
came from or what work was done.  In this
particular instance a section of the stucco on the exterior of our home had
been removed.  That opening in the stucco
remained that way for weeks.
 The products from the Andersen Window factory appear to be
of reasonable quality, but RBA overcharges for them.  For example, in January 2015, burglars broke
through one of our new Andersen French doors. 
We asked both RBA and the Andersen factory directly for separate quotes
for a replacement door panel.  The
Andersen factory quote was under $2000 for a new door panel, plus installation of
less than $250 by a non-RBA affiliated entity in Houston.  The RBA quote was over $4,000.  
 I spoke with Bob at RBA addressing all of these issues and
requested from him - based on the extensive time (over a year) we had to wait
for installation and complete clean up, the issues with ordering of wrong
windows, damaged and unrepaired items, and clear evidence of overcharging -
that we should receive a 10% discount on the job price. Instead, he gave us
about a 2% discount and threatened to sue us unless we paid the rest. 
 Get your replacement windows somewhere else ? I cannot
recommend RBA.

They never showed up here and I see from the website that this is not the first time they have let down a potential client. They were supposed to quote for replacement French doors and window, and insisted that we both be at the house. I had to reschedule, called them and we agreed to bring forward the appointment one day. However, they did not keep the appointment, When I called them to see if they were on their way, they first claimed that the original appointment had been confirmed by me that morning (not true), then that I had never rescheduled. (I have the phone records to show that I called to reschedule). No way to treat a potential customer! Needless to say, we will not be asking them to quote again.

 They never showed up. 

A solicitor for Renewal by Andersen visited my house and scheduled someone to provide a quote.  They insisted that both my wife and I were on the premises, which was a little difficult to schedule because of our work arrangements and obligations -- we came up with a weekend date that would be a little more convenient, May 9th at 2 PM.  The person that was supposed to come provide a quote never showed up.  I did not have a contact number. 

I have a feeling they might have subcontracted this work out because someone contacted my office the day before -- they referred to me by my first name and did not indicate that they were from Renewal or why they were calling -- just that they were with a company that does siding.  My coworker thought it was a telemarketer (as we get a lot of cold sales calls). 

In any case, they never did show up at the scheduled time and I wasn't provided contact information. 

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