Renewal by Andersen of Houston

Workers showed up a little earlier than scheduled, which was fantastic. All of the crew was very professional. The crew to precautions for maintaining cleanliness. Visiting the showroom and having a salesperson personally visit to explain the difference in window quality and what to expect during and after window installation made it easy to choose Renewal By Andersen for our home. Financing options were thoroughly explained, making it easy to decide whether or not to proceed with a contract. The day of the installation, the crew explained how each window & trim replacement/installation were being handled. The outcome turned out better than what we expected. FABULOUS!

It went well with no problems.

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The first person was the representative and he took my order. To complete the work it took a couple hours and there were 2 guys. They did a good job, cleaned up, put plastic to make sure dirt wouldn't go all over and they cleaned up in the yard too. Work was excellent.

There are gaps around the door from 1/2"-3/4" between the woodwork. I do not believe it is professional quality. I have been trying to get them to come back to repair it, but to no luck.

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Read this before you sign with Renewal By Andersen ? then
run away from them, in my opinion!
 We met with Renewal by Andersen (RBA), based in Tomball, in late
2013 to obtain a quote to replace all windows and most of the French doors in
our house.  They sent out this salesman, Jonathan,
from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking
salesman I could possibly imagine. We should have stopped right there and
looked for another company, but we thought (at that time) that Andersen Windows
had a good reputation so we should not judge the book by its cover, right?  I remember wondering whether Andersen knew
what kind of salesmen its branch offices were sending out to customers . . .
 Anyway, we needed all the windows in our house replaced, -
60+ windows and half a dozen French doors ? a big job for sure.  Jonathan went into high-pressure mode, and
offered us a ?discount? (big joke on us we found out later ? keep reading) but
only if we paid the deposit that day. Jonathan told us that we needed to give
him a check that day to lock-in the price on the windows.  We asked him if
we could send it to him later because we needed a few days to have the funds in
our bank account to satisfy the check.  We thought because of the price
and size of the job, he would understand, but no, he insisted that he must have
the check in his hand that day.  He did
tell us not to worry, just call the RBA office when we have the funds in our
checking account and then RBA would cash our check.   Jonathan - like others at RBA - did not
do as he promised, because RBA?s office cashed the check before we had time to
transfer funds to our checking account to cover the check, and the check
bounced.  This caused us problems as you
might imagine, but then RBA had the gall to call us and tell us to issue a new
check, and that they were going to charge us an NSF fee.  
 Jonathan told us that the installation would be turnkey -
meaning that any paint, damage to our interior or exterior walls, stucco, etc.
would be repaired to the condition it was in before installation, and that
installation would take a ?couple of weeks.? 
Installation began sometime in March 2014, but because RBA's
office ordered incorrect window sizes (not once, but twice we were told), the
final windows were not installed until March 2015.  In addition, we had to have RBA send out
contractors to finish repairs to damaged cast stone pillars and trim on the
exterior that to this day are not repaired properly.  There were large marks on the exterior stucco
used to measure installation that were only recently removed mid-2015.  Windows were installed without the finishing trim
covering the casement handles, new French doors were initially installed
backwards, then had to be torn out and re-installed.  The door hardware was installed with
inconsistent locking handle positions.  These
problems were ultimately resolved but it took weeks and in some cases months
for RBA to fix them.  The installation
crews seemed conscientious, but the office staff seemed totally unresponsive to
return calls, to complaints, and generally hostile to us, their customer.  On more than one occasion, installation crews
told us that our windows and doors had been sitting in the warehouse, but the
office staff never informed them that our windows and doors had arrived in the
warehouse.
 On many occasions (sub)contractors arrived at our house
unannounced with no advance notice to us that the subs were coming.  Because we could not speak Spanish, we did
not know what some subs had arrived to do. 
We repeatedly asked the RBA office to give us advance notice before
sending anyone to our home so that we could arrange to be there.  As usual, the RBA office dropped the ball on
that request too.  On one particular
occasion we came home to ladders and other building materials lying in our
backyard.  We did not know where they
came from or what work was done.  In this
particular instance a section of the stucco on the exterior of our home had
been removed.  That opening in the stucco
remained that way for weeks.
 The products from the Andersen Window factory appear to be
of reasonable quality, but RBA overcharges for them.  For example, in January 2015, burglars broke
through one of our new Andersen French doors. 
We asked both RBA and the Andersen factory directly for separate quotes
for a replacement door panel.  The
Andersen factory quote was under $2000 for a new door panel, plus installation of
less than $250 by a non-RBA affiliated entity in Houston.  The RBA quote was over $4,000.  
 I spoke with Bob at RBA addressing all of these issues and
requested from him - based on the extensive time (over a year) we had to wait
for installation and complete clean up, the issues with ordering of wrong
windows, damaged and unrepaired items, and clear evidence of overcharging -
that we should receive a 10% discount on the job price. Instead, he gave us
about a 2% discount and threatened to sue us unless we paid the rest. 
 Get your replacement windows somewhere else ? I cannot
recommend RBA.

Read this before you sign with Renewal By Andersen ? then
RUN AWAY from them, in my opinion!
We met with Renewal by Andersen (RBA), based in Tomball, in late
2013 to obtain a quote to replace all windows and most of the French doors in
our house.  They sent out this salesman, Jonathan,
from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking
salesman I could possibly imagine. We should have stopped right there and
looked for another company, but we thought (at that time) that Andersen Windows
had a good reputation so we should not judge the book by its cover, right?  I remember wondering whether Andersen knew
what kind of salesmen its branch offices were sending out to customers . . .
 Anyway, we needed all the windows in our house replaced, -
60+ windows and half a dozen French doors ? a big job for sure.  Jonathan went into high-pressure mode, and
offered us a ?discount? (big joke on us we found out later ? keep reading) but
only if we paid the deposit that day. Jonathan told us that we needed to give
him a check that day to lock-in the price on the windows.  We asked him if
we could send it to him later because we needed a few days to have the funds in
our bank account to satisfy the check.  We thought because of the price
and size of the job, he would understand, but no, he insisted that he must have
the check in his hand that day.  He did
tell us not to worry, just call the RBA office when we have the funds in our
checking account and then RBA would cash our check.   Jonathan - like others at RBA - did not
do as he promised, because RBA?s office cashed the check before we had time to
transfer funds to our checking account to cover the check, and the check
bounced.  This caused us problems as you
might imagine, but then RBA had the gall to call us and tell us to issue a new
check, and that they were going to charge us an NSF fee.  
 Jonathan told us that the installation would be turnkey -
meaning that any paint, damage to our interior or exterior walls, stucco, etc.
would be repaired to the condition it was in before installation, and that
installation would take a ?couple of weeks.? 
Installation began sometime in March 2014, but because RBA's
office ordered incorrect window sizes (not once, but twice we were told), the
final windows were not installed until March 2015.  In addition, we had to have RBA send out
contractors to finish repairs to damaged cast stone pillars and trim on the
exterior that to this day are not repaired properly.  There were large marks on the exterior stucco
used to measure installation that were only recently removed mid-2015.  Windows were installed without the finishing trim
covering the casement handles, new French doors were initially installed
backwards, then had to be torn out and re-installed.  The door hardware was installed with
inconsistent locking handle positions.  These
problems were ultimately resolved but it took weeks and in some cases months
for RBA to fix them.  The installation
crews seemed conscientious, but the office staff seemed totally unresponsive to
return calls, to complaints, and generally hostile to us, their customer.  On more than one occasion, installation crews
told us that our windows and doors had been sitting in the warehouse, but the
office staff never informed them that our windows and doors had arrived in the
warehouse.
 On many occasions (sub)contractors arrived at our house
unannounced with no advance notice to us that the subs were coming.  Because we could not speak Spanish, we did
not know what some subs had arrived to do. 
We repeatedly asked the RBA office to give us advance notice before
sending anyone to our home so that we could arrange to be there.  As usual, the RBA office dropped the ball on
that request too.  On one particular
occasion we came home to ladders and other building materials lying in our
backyard.  We did not know where they
came from or what work was done.  In this
particular instance a section of the stucco on the exterior of our home had
been removed.  That opening in the stucco
remained that way for weeks.
 The products from the Andersen Window factory appear to be
of reasonable quality, but RBA overcharges for them.  For example, in January 2015, burglars broke
through one of our new Andersen French doors. 
We asked both RBA and the Andersen factory directly for separate quotes
for a replacement door panel.  The
Andersen factory quote was under $2000 for a new door panel, plus installation of
less than $250 by a non-RBA affiliated entity in Houston.  The RBA quote was over $4,000.  
 I spoke with Bob at RBA addressing all of these issues and
requested from him - based on the extensive time (over a year) we had to wait
for installation and complete clean up, the issues with ordering of wrong
windows, damaged and unrepaired items, and clear evidence of overcharging -
that we should receive a 10% discount on the job price. Instead, he gave us
about a 2% discount and threatened to sue us unless we paid the rest. 
 Get your replacement windows somewhere else ? I cannot
recommend RBA.

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Obviously we liked it because we had it done three times. The people came in and they laid runners down on the carpet and they covered all the furniture and they moved anything that need to be moved. They put down drop {inaudible: 00:02:20} inside and outside and when they left the place was cleaner than when they came.

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Talk about a class act ... everybody associated with Renewal by Andersen is so professional. Something you don't see too much of anymore. We had heard horror stories from family and friends about window installations gone wrong so we weren't particularly looking forward to having new ones installed but knew it had to be done. Even though their price was higher than others, we trusted our instinct and went with this company without a single regret. The installers were especially impressive. Installation took three long days but when they left each night, everything was clean. When all was said and done, I found one small piece of glass on top of a bush. Renewal by Andersen is worth every penny of your money.

I'm very skeptical about most home repair companies, but these guys came highly recommended on a local community website we have similar to Angie's list. I had done research on costs per sq ft for Hardy siding and was very pleased with their initial quote.
The crew was professional and clean and completed the work in the timeframe promised. End result could not be better.
A couple of specific positives to highlight:
1) When they completed the job, I felt that the paint on one side of my house looked a bit and quot;splotchyand quot; and asked if they could touch it up. Without hesitation, the repainted the entire side and it looks great.
2) I have a massive patio cover that is attached to the framing on the back of the house by a 2x12 beam with bolts through the siding. I fully expected that they would have to work around it with the new siding, but they refused to settle for that. They fully braced the patio cover and removed the bolts to allow the new siding to be inserted under the beam.
Needless to say, I am very satisfied and will definitely use them again.

Installation went very smoothly. Joe and his crew were finished in one day which was impressive in itself. The install was very professional and cleanup of the site after work was completed was excellent. We had one damaged screen and some missing screws but this was minor. The screen was re-ordered; it took awhile to get the replacement screen but when it came in Joe was here to install it and replace the missing screws.

I have noticed a lot of the reviews complain about cost. Yes, Andersen windows and doors are expensive but you get what you pay for. The warranty is awesome, you will not find another company with their warranty. When it comes to insulation qualities of the windows and doors; I am completely sold on Anderson. Our house stays cooler much longer with the AC running less. The biggest change was in my study which has large windows facing west. I could not use this room in the summer unless I had the ceiling fan and an additional fan running all the time with the window blinds closed. The room was just too hot. Now I can stay in the room working with just the ceiling fan on low and the blinds open except for the late afternoon sun which gets very bright.

We are planning on doing some remodeling in the future and Andersen will be used for our windows and doors.

They were knowledgeable and were able to answer all our questions and explain everything in a very professional manner. They seemed interested in our business which several of the other window companies did not and their product appeared to be much better quality than the other window companies. The installers were fabulous. I had heard so many horror stories about window installers and these guys were great.