Renewal by Andersen of Houston

I was looking to replace windows in my home and invited RBA out to provide a quote and present their offerings. When the agent arrived and I explained to him I was seeking information from several different window companies and I would select a company based on five criteria: (1) cost, (2) warranty (3) product differentiators (4) reputation and (5) chemistry with rep. Therefore I would not sign a contract while he was there. When he realized he would not be able to get me to sign immediately, he declined to even look at the job or provide a quote. He then tired to convince me that they were the ONLY company that offered a warranty. In my experience this is typical of a business that overcharges, and they know if you explore other options, they lose, so it is one sit or nothing. While the product may be great with many customers happy with the results, there are probably other options of equal quality available for far less money. All I could think of was the movie "Tin Men". So if you are looking for replacement windows, I suggest be wary of RBA, unless cost and value is not a concern.

Workers showed up a little earlier than scheduled, which was fantastic. All of the crew was very professional. The crew to precautions for maintaining cleanliness. Visiting the showroom and having a salesperson personally visit to explain the difference in window quality and what to expect during and after window installation made it easy to choose Renewal By Andersen for our home. Financing options were thoroughly explained, making it easy to decide whether or not to proceed with a contract. The day of the installation, the crew explained how each window & trim replacement/installation were being handled. The outcome turned out better than what we expected. FABULOUS!

The windows were great according to presentation, but the pricing was just way too much for us, about 2.5-3 times the pricing of other window replacement, but we do have a lot of windows. It might be worth it if I a very high-end house with a higher price point, but for us no. There was no work performed. The presenter was very thorough and professional. I just could not afford the product.

The first person was the representative and he took my order. To complete the work it took a couple hours and there were 2 guys. They did a good job, cleaned up, put plastic to make sure dirt wouldn't go all over and they cleaned up in the yard too. Work was excellent.

There are gaps around the door from 1/2"-3/4" between the woodwork. I do not believe it is professional quality. I have been trying to get them to come back to repair it, but to no luck.

Read this before you sign with Renewal By Andersen ? then RUN AWAY from them, in my opinion! We met with Renewal by Andersen (RBA), based in Tomball, in late 2013 to obtain a quote to replace all windows and most of the French doors in our house. They sent out this salesman, Jonathan, from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking salesman I could possibly imagine. We should have stopped right there and looked for another company, but we thought (at that time) that Andersen Windows had a good reputation so we should not judge the book by its cover, right? I remember wondering whether Andersen knew what kind of salesmen its branch offices were sending out to customers . . . Anyway, we needed all the windows in our house replaced, - 60+ windows and half a dozen French doors ? a big job for sure. Jonathan went into high-pressure mode, and offered us a ?discount? (big joke on us we found out later ? keep reading) but only if we paid the deposit that day. Jonathan told us that we needed to give him a check that day to lock-in the price on the windows. We asked him if we could send it to him later because we needed a few days to have the funds in our bank account to satisfy the check. We thought because of the price and size of the job, he would understand, but no, he insisted that he must have the check in his hand that day. He did tell us not to worry, just call the RBA office when we have the funds in our checking account and then RBA would cash our check. Jonathan - like others at RBA - did not do as he promised, because RBA?s office cashed the check before we had time to transfer funds to our checking account to cover the check, and the check bounced. This caused us problems as you might imagine, but then RBA had the gall to call us and tell us to issue a new check, and that they were going to charge us an NSF fee. Jonathan told us that the installation would be turnkey - meaning that any paint, damage to our interior or exterior walls, stucco, etc. would be repaired to the condition it was in before installation, and that installation would take a ?couple of weeks.? Installation began sometime in March 2014, but because RBA's office ordered incorrect window sizes (not once, but twice we were told), the final windows were not installed until March 2015. In addition, we had to have RBA send out contractors to finish repairs to damaged cast stone pillars and trim on the exterior that to this day are not repaired properly. There were large marks on the exterior stucco used to measure installation that were only recently removed mid-2015. Windows were installed without the finishing trim covering the casement handles, new French doors were initially installed backwards, then had to be torn out and re-installed. The door hardware was installed with inconsistent locking handle positions. These problems were ultimately resolved but it took weeks and in some cases months for RBA to fix them. The installation crews seemed conscientious, but the office staff seemed totally unresponsive to return calls, to complaints, and generally hostile to us, their customer. On more than one occasion, installation crews told us that our windows and doors had been sitting in the warehouse, but the office staff never informed them that our windows and doors had arrived in the warehouse. On many occasions (sub)contractors arrived at our house unannounced with no advance notice to us that the subs were coming. Because we could not speak Spanish, we did not know what some subs had arrived to do. We repeatedly asked the RBA office to give us advance notice before sending anyone to our home so that we could arrange to be there. As usual, the RBA office dropped the ball on that request too. On one particular occasion we came home to ladders and other building materials lying in our backyard. We did not know where they came from or what work was done. In this particular instance a section of the stucco on the exterior of our home had been removed. That opening in the stucco remained that way for weeks. The products from the Andersen Window factory appear to be of reasonable quality, but RBA overcharges for them. For example, in January 2015, burglars broke through one of our new Andersen French doors. We asked both RBA and the Andersen factory directly for separate quotes for a replacement door panel. The Andersen factory quote was under $2000 for a new door panel, plus installation of less than $250 by a non-RBA affiliated entity in Houston. The RBA quote was over $4,000. I spoke with Bob at RBA addressing all of these issues and requested from him - based on the extensive time (over a year) we had to wait for installation and complete clean up, the issues with ordering of wrong windows, damaged and unrepaired items, and clear evidence of overcharging - that we should receive a 10% discount on the job price. Instead, he gave us about a 2% discount and threatened to sue us unless we paid the rest. Get your replacement windows somewhere else ? I cannot recommend RBA.

Read this before you sign with Renewal By Andersen ? then run away from them, in my opinion! We met with Renewal by Andersen (RBA), based in Tomball, in late 2013 to obtain a quote to replace all windows and most of the French doors in our house. They sent out this salesman, Jonathan, from California, who looked (in my opinion) like the sleaziest, slickest, fast-talking salesman I could possibly imagine. We should have stopped right there and looked for another company, but we thought (at that time) that Andersen Windows had a good reputation so we should not judge the book by its cover, right? I remember wondering whether Andersen knew what kind of salesmen its branch offices were sending out to customers . . . Anyway, we needed all the windows in our house replaced, - 60+ windows and half a dozen French doors ? a big job for sure. Jonathan went into high-pressure mode, and offered us a ?discount? (big joke on us we found out later ? keep reading) but only if we paid the deposit that day. Jonathan told us that we needed to give him a check that day to lock-in the price on the windows. We asked him if we could send it to him later because we needed a few days to have the funds in our bank account to satisfy the check. We thought because of the price and size of the job, he would understand, but no, he insisted that he must have the check in his hand that day. He did tell us not to worry, just call the RBA office when we have the funds in our checking account and then RBA would cash our check. Jonathan - like others at RBA - did not do as he promised, because RBA?s office cashed the check before we had time to transfer funds to our checking account to cover the check, and the check bounced. This caused us problems as you might imagine, but then RBA had the gall to call us and tell us to issue a new check, and that they were going to charge us an NSF fee. Jonathan told us that the installation would be turnkey - meaning that any paint, damage to our interior or exterior walls, stucco, etc. would be repaired to the condition it was in before installation, and that installation would take a ?couple of weeks.? Installation began sometime in March 2014, but because RBA's office ordered incorrect window sizes (not once, but twice we were told), the final windows were not installed until March 2015. In addition, we had to have RBA send out contractors to finish repairs to damaged cast stone pillars and trim on the exterior that to this day are not repaired properly. There were large marks on the exterior stucco used to measure installation that were only recently removed mid-2015. Windows were installed without the finishing trim covering the casement handles, new French doors were initially installed backwards, then had to be torn out and re-installed. The door hardware was installed with inconsistent locking handle positions. These problems were ultimately resolved but it took weeks and in some cases months for RBA to fix them. The installation crews seemed conscientious, but the office staff seemed totally unresponsive to return calls, to complaints, and generally hostile to us, their customer. On more than one occasion, installation crews told us that our windows and doors had been sitting in the warehouse, but the office staff never informed them that our windows and doors had arrived in the warehouse. On many occasions (sub)contractors arrived at our house unannounced with no advance notice to us that the subs were coming. Because we could not speak Spanish, we did not know what some subs had arrived to do. We repeatedly asked the RBA office to give us advance notice before sending anyone to our home so that we could arrange to be there. As usual, the RBA office dropped the ball on that request too. On one particular occasion we came home to ladders and other building materials lying in our backyard. We did not know where they came from or what work was done. In this particular instance a section of the stucco on the exterior of our home had been removed. That opening in the stucco remained that way for weeks. The products from the Andersen Window factory appear to be of reasonable quality, but RBA overcharges for them. For example, in January 2015, burglars broke through one of our new Andersen French doors. We asked both RBA and the Andersen factory directly for separate quotes for a replacement door panel. The Andersen factory quote was under $2000 for a new door panel, plus installation of less than $250 by a non-RBA affiliated entity in Houston. The RBA quote was over $4,000. I spoke with Bob at RBA addressing all of these issues and requested from him - based on the extensive time (over a year) we had to wait for installation and complete clean up, the issues with ordering of wrong windows, damaged and unrepaired items, and clear evidence of overcharging - that we should receive a 10% discount on the job price. Instead, he gave us about a 2% discount and threatened to sue us unless we paid the rest. Get your replacement windows somewhere else ? I cannot recommend RBA.

They never showed up here and I see from the website that this is not the first time they have let down a potential client. They were supposed to quote for replacement French doors and window, and insisted that we both be at the house. I had to reschedule, called them and we agreed to bring forward the appointment one day. However, they did not keep the appointment, When I called them to see if they were on their way, they first claimed that the original appointment had been confirmed by me that morning (not true), then that I had never rescheduled. (I have the phone records to show that I called to reschedule). No way to treat a potential customer! Needless to say, we will not be asking them to quote again.

They never showed up. A solicitor for Renewal by Andersen visited my house and scheduled someone to provide a quote. They insisted that both my wife and I were on the premises, which was a little difficult to schedule because of our work arrangements and obligations -- we came up with a weekend date that would be a little more convenient, May 9th at 2 PM. The person that was supposed to come provide a quote never showed up. I did not have a contact number. I have a feeling they might have subcontracted this work out because someone contacted my office the day before -- they referred to me by my first name and did not indicate that they were from Renewal or why they were calling -- just that they were with a company that does siding. My coworker thought it was a telemarketer (as we get a lot of cold sales calls). In any case, they never did show up at the scheduled time and I wasn't provided contact information.

Obviously we liked it because we had it done three times. The people came in and they laid runners down on the carpet and they covered all the furniture and they moved anything that need to be moved. They put down drop {inaudible: 00:02:20} inside and outside and when they left the place was cleaner than when they came.

Talk about a class act ... everybody associated with Renewal by Andersen is so professional. Something you don't see too much of anymore. We had heard horror stories from family and friends about window installations gone wrong so we weren't particularly looking forward to having new ones installed but knew it had to be done. Even though their price was higher than others, we trusted our instinct and went with this company without a single regret. The installers were especially impressive. Installation took three long days but when they left each night, everything was clean. When all was said and done, I found one small piece of glass on top of a bush. Renewal by Andersen is worth every penny of your money.

I'm very skeptical about most home repair companies, but these guys came highly recommended on a local community website we have similar to Angie's list. I had done research on costs per sq ft for Hardy siding and was very pleased with their initial quote. The crew was professional and clean and completed the work in the timeframe promised. End result could not be better. A couple of specific positives to highlight: 1) When they completed the job, I felt that the paint on one side of my house looked a bit and quot;splotchyand quot; and asked if they could touch it up. Without hesitation, the repainted the entire side and it looks great. 2) I have a massive patio cover that is attached to the framing on the back of the house by a 2x12 beam with bolts through the siding. I fully expected that they would have to work around it with the new siding, but they refused to settle for that. They fully braced the patio cover and removed the bolts to allow the new siding to be inserted under the beam. Needless to say, I am very satisfied and will definitely use them again.

I scheduled for a detailed, in-home quote for all new windows in my home and additionally for a new front door (neighborhood combers set up the appointment for me while they saw me outside doing yard work). The appointment was verified twice over the phone along with what I expected to gain from the session. I was asked by Renewal by Andersen to set aside up to the three hours for the sales demonstration and subsequent measurements for the quote. During the actual appointment, I wasn't impressed with the demeanor of the sales representative, who was very pushy and condescending (not a good way to feel in your own home). He refused to give me a quote for replacing all of the windows in the house (instead he would only quote six windows for over $9,900) and did not bring any information about new front door designs or any pricing for installing new front doors, like I'd originally requested. Ultimately, the phone calls I had to endure to coordinate the appointment plus the actual in-house quote was an unfortunate waste of time. The following day, I had a post-sales call interview. I shared my disappointment with a representative over the phone. She apologized and asked if I would like another sales rep to visit my home. I declined. I did not feel comfortable awarding any prospective projects to a business that made me unhappy prior to any services actually being performed.

Installation went very smoothly. Joe and his crew were finished in one day which was impressive in itself. The install was very professional and cleanup of the site after work was completed was excellent. We had one damaged screen and some missing screws but this was minor. The screen was re-ordered; it took awhile to get the replacement screen but when it came in Joe was here to install it and replace the missing screws. I have noticed a lot of the reviews complain about cost. Yes, Andersen windows and doors are expensive but you get what you pay for. The warranty is awesome, you will not find another company with their warranty. When it comes to insulation qualities of the windows and doors; I am completely sold on Anderson. Our house stays cooler much longer with the AC running less. The biggest change was in my study which has large windows facing west. I could not use this room in the summer unless I had the ceiling fan and an additional fan running all the time with the window blinds closed. The room was just too hot. Now I can stay in the room working with just the ceiling fan on low and the blinds open except for the late afternoon sun which gets very bright. We are planning on doing some remodeling in the future and Andersen will be used for our windows and doors.

They were knowledgeable and were able to answer all our questions and explain everything in a very professional manner. They seemed interested in our business which several of the other window companies did not and their product appeared to be much better quality than the other window companies. The installers were fabulous. I had heard so many horror stories about window installers and these guys were great.

Sales reps were friendly and came to our home to provide the estimate. They worked with our schedule and arrived exactly on time. Seems like a very high quality product, but when they said it would be over $40,000 (after supposed discounts) to replace our windows, it was difficult not to laugh them out the front door!

Tried to set up 3 visits for window quotes and each time a representative would call the day before to confirm. Each time an hour before the visit the estimator would call to cancel or reschedule. This was very rude and unprofessional given that they required both husband and wife to be present and for us to block over 2 hours for the visit. We have since not invited them back for a quote given their track record and the value of our time.

The guys came to install the window. It involved quite a bit of extra work due to the shape of the window. The guys worked all day and stayed until it was done and done well. The large middle window arrived with a small crack in the frame. The guys said a new one would be ordered and they would be back to install it when it came in. We did not have to make any inquiries. They called in the promised time frame and came back out to complete the installation.

Very persuasive saleman. Used very hi pressure tactics. Had a great presentation compared to others. Door quality was best among 4 vendors we interviewed. Installation rew did professional job. Left a couple of cleanup items for us to do. Doors currently look and work fine. Highest priced vendor. Took two days to install. Protected existing finishes and household items well.

On 08/19, Andersen called in response to a card that I had filled out at a home show back in February or March. After some preliminary questions, Tiffany scheduled an appointment to have someone come out and measure windows and provide a written quote of the cost of replacing all of the windows in my home. The appointment was for the following Saturday, 08/24, at 10:00. She told me to be sure that all necessary decision-makers would be present, and that all allocated at least two hours for the visit. On 08/23, at about 12:15 PM, Andersen called to confirm the appointment for the following morning. At 1:30 PM, they called back to inform me that they would not be able to make the appointment after all, as they had scheduled too many sales calls for that day. They wanted to know what would be a good time to reschedule. Given that they expressly stated that husband and wife both needed to be there, multiple schedules had to be coordinated, which was something that I could not do at that exact moment, as I was driving. Because I was driving at the time, I said that I could not answer that question and that they should call back in an hour, at which time I would be at home and able to check schedules, etc. That was the last contact that I had from the vendor. I waited on Saturday on the offhand chance that they might honor the original appointment, but that did not happen. I also waited to see if they would call back the next business day, 08/26, but no call came. So, to recap, four to five months after I submitted a card asking for a quote, they call to set up an appointment. The day before the appointment, they confirm. Then, just over an hour later, they renege because they had made too many appointments for the same day (how did they decide who to cancel?). Finally, they never called back to reschedule. Given that I have 20 windows on my home, and knowing that Andersen windows are not inexpensive, I am baffled by the lack of follow-through. Who knew that it would be this hard to give a vendor $12 - $15K? While I like the quality of Andersen products (I already have some Andersen products in my home), this experience has definitely taken quite a bit of the shine off their image in my view. I do not know whether I would use them now even if they DID come out and give the quote. After all, could I count on the installation crew to be any better at keeping their commitment than the sales crew?

The windows are nice and everything fits. We found the crew to be helpful and friendly.

The sales person was on time and polite. He even took his shoes off. However do not call this company unless you are willing to make a purchase on the very same day that the salesman visits your house. The time frame for the price quote was suppose to take 60 to 90 minutes and the salesman was not quite finished after 4 1/2 hours. If I did not have to go to work no telling how long it would have taken. This is your typical buy it TODAY of forget you sales tactic. I really do like their product and plan on using this company for all my doors and windows. I did not fall for their Today only price though and the salesman got visible upset and said the my decision not to make a $9000 investment on the spot , " was the definition of insanity ". He quoted this to me at least 3 times.

We have a large house (54 windows) and we had decided to replace all of the windows, but due to the cost, we wanted to break the project up into phases. RBA was not the cheapest, but I believe that the description of the manufacture of their product was the key in our decision to use RBA. We had the same install crew on each phase of the project which made communication much better. They took extrodinary care in keeping the jobsist safe and clean and were very careful to protect things in and around our house. Window replacement is extremely invasive....RBA did everything in their power to make it easy on us. If we were to ever move to a house that needed window replacement, RBA would be our first call.

The salesman was pleasant at first and spent a long time showing us the product and discrediting all the alternatives; but then he gave us a quote for $25,000 for 19 windows and would not accept that we were not ready to make a decision that night on the spot. He tried repeatedly all sorts of high pressure sales techniques to try to get us to sign and commit right then. He said they would not honor the quote unless we signed that night. (He called back first thing the next morning, but we never heard anything from him after that.) Seriously, who makes a $25,000 decision without considering it overnight at least? Don't call Renewal by Anderson for a quote unless you like extremely high-pressure sales. I have no idea really how good the product is but I wouldn't ever invite these people into my home again.

It went very well. They cleaned up all the debris in and out after they completed the job