Pool Man Inc.
About us
The Pool Man Inc was established in 1981 and has earned the reputation as one of the top rated Houston Pool Builders. We proudly serve Houston, Tomball, Magnolia, Cypress and surrounding areas. Our services include custom pool design, new pool construction, quality service and repairs. We are a family owned business that strives to give each customer what they deserve...personal service and our very best! We have one single mission – to create your ideal backyard retreat in a timely, cost-effective way. Once your new custom pool and spa are completed, we enroll you in our "Pool School" (conveniently located at your house), where we show you how to maintain your new swimming pool and pool equipment. We label all of your pool equipment, making it easier to use and maintain. Last, but not least, our mark of excellence…our exclusive POOL PROTECTION PLUS limited warranty. All new custom swimming pools built by The Pool Man include this exclusive warranty as a sign of confidence in our building quality and peace of mind for our pool owners. When looking for a Houston Pool Builder, think The Pool Man Inc.
Business highlights
Services we offer
AUTOMATED SYSTEMS, DRAIN AND ACID WASHES, FILTER CLEANS AND SAND CHANGES., FILTERS, FLAGSTONE OR NATURAL STONE COPING AND TILE, FOUNTAINS, HEATERS, INCLUDING CHEMICALS, INTERLOCKING PAVERS, LIGHTS, MOSS ROCK WATERFALLS, NEW POOL & SPA INSTALLATION, PEAGRAVEL DECKING, PEBBLE TEC INTERIORS, PUMPS, STAMPED CONCRETE, SUNDECK, TANNING SHELF. SERVICE & REPAIR: WEEKLY POOL CLEANING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 4% | ||
| 0% |
"Dear [member name removed], Please accept my sincere apology for the delay in scheduling your appointment with me, as quality customer service is very important to our company. As hectic as the pool business has been this year, I was trying to juggle our first appointment together with another client’s wish to purchase one of our pools. Their own schedule had suddenly changed the day/time we were supposed to meet up, so I was trying accommodate them as well. There was a misunderstanding on my part with respect to rescheduling but I’d very much welcome the opportunity to meet with you at your earliest convenience. We do value and appreciate your feedback and look forward to working with you soon. Respectfully, Wes Colby The Pool Man, Inc."
Maybe "The Pool Man" has changed owners, staff etc. but I wouldn't take any chances.
"[member name removed] - we appreciate all comments concerning our level of customer service and treat all feedback with a very high level of importance. However, I have gone through all of our records and we are not the company you are referring to. We have never serviced this address nor does your name show up on any of our accounting or service records. Our billing is done by mail and we do not send anyone to "pick-up" payments. Our pool cleaners are taught/trained in proper pool maintenance, attend weekly training/safety meetings, are properly uniformed and our trucks are marked with our name and phone number for identification. Our pool cleaners have specific routes to run each week and our Route Manager confirms all work every week. We also hold ourselves responsible for your pool if we maintain it. If the pool got out of control because of our poor service - we do not charge the customer to get it back to normal - we take care of it. We are sorry for your experience with this "other" company. We hope that you will review your records and let the "other" company know of your experience. You may contact me personally with any questions or concerns - Dane Thompson, Operations Manager, 281-351-2577, The Pool Man, Inc. 19111 Cypress Rosehill Rd., Tomball, TX 77377"
However I cannot recommend the in pool PCC cleaning system. I would rather have my Polaris like I had at my old pool. The concept of the PCC is great. It just is not working like I thought it would. I have debris collecting in certain areas. Also I was aware that socalled bigger debris that gets in your pool would not be handled by the cleaner so that supplemental cleaning would be necessary at times. Just had no idea what the bigger debris would be. To keep my pool looking good, I need to get the vacuum out every couple of days which is a lot more trouble than removing a polaris when you want to swim. It was a system that was supposed to make having a pool easier and it has increased our maintenance. It is too pricey to have to do what we have to do.
So overall we have a well built pool that is beautiful. But we also have a pool that is more trouble than we wanted. Stick with the traditional and proven cleaning systems. The PCC 2000 is not worth the price tag.
"[member name removed] - Thank you for your honest and straightforward review. We appreciate you taking the time to express your feeling towards our company. We use these reviews to work on becoming a better company and to find ways to improve our customer service. We are aware of the issue with your in-floor cleaning system. I discussed the problem with Ted and he will be stopping by this week to adjust the system and investigate any problems. The in-floor system usually needs a few adjustments before operating at it's full potential and we will do everything in our power to make sure your system is working correctly. I have already met with our Superintendents and discussed the importance of constant communication with our customers. Again we appreciate your comments and we apologize for any inconvenience this has caused you. Please do not hesitate to contact us with any questions you might have. Thank You!"
We had a pretty good idea of what we wanted but it was great to have a designer (Blake) to throw out new ideas for us to consider. Once we made all of our selections it was time to start the build. Our construction foreman (Bart) was here for most of the digging process. Once we progressed through the stages he was here to get the crew started and to check on the work throughout the day. After some delays because of the weather things went pretty smoothly. We had some complaints about some of the finishing stone work but it was taken care to our satisfaction. The pool has been flawless since completion and looks great. We love our pool and The Poolman!
"Member - in response to your comments - our records show that only one appointment was scheduled and then canceled. No appointments were scheduled for the weekend of the Home Show as we new this ahead of time. We apologize if this caused you any inconvenience and regret we were unable to work with you. We hope the company you selected met your expectations and you are happy with your decision. We value the opportunity to present our product and services to anyone and we are truly sorry that we did not have the chance to visit with you. To ensure that this does not happen again we have reviewed our procedures and processes. Thank you for your comments and we wish you the best with your new pool."
After considering the bid proposals and designs of three pool builders, we went with the Pool Man, Inc. Pool Man's bid, in dollar amount, was the middle one, with a range of plus or minus 10%. But, the deciding factors came down to intangible qualities such as: 1) years in the pool building business (>30), 2) Local family business (not a national franchise), 3) activity level (>50 pools built per year), 4) communication ability, 5) product examples and referrals and 6) a company that was well organized and projected an image of professionalism and prosperity.
Pool construction, with so many different trades involved (at least nine), is a complex endeavor. During the construction of our pool, a two week delay was caused by the back ordering of the water line tile and the coping rock, Wister Flagstone. Delays such as these are beyond the control of the pool builder, but still affect the scheduling of other trades. The pool was finished in eight weeks, as promised.
Pool Man, Inc. responded immediately to several issues that came up during or right after start-up. This is the hallmark of a company that not only remains in business during economic downturns but prospers during the good times. It's all about customer service and standing behind your word -- Pool Man, Inc. does this without question.
During the pool builder selection process, we went with our instincts -- we were not disappointed. We recommend Pool Man, Inc. to anyone looking to build their backyard dream pool.
"Member - we have found no records of your call to us nor did we find an appointment concerning this work. If we failed to communicate with you we are deeply sorry. We take pride in our prompt response to our customers. I have taken steps here in our office to prevent this from happening in the future. Again we are sorry for any wrongdoing on our part. Thank you for your comments and we hope to hear from you again."
"Member - we have researched our records and have not found any work being done for you by The Pool Man, Inc. We do not have your name or address in our files. We think you might be referring to another pool company. Please contact us if you still feel we performed the work. Thank you."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
19111 Cypress Rosehill Rd, Tomball, TX 77377
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