
About us
The philosophy of AXL Roofing is simple, Quality without Compromise. The application of superior grade materials and a stringent build cycle ensures a homeowner's peace of mind.
Business highlights
Services we offer
Roof Repair & Replacement, Gutters
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- Zelle
- CreditCard
- 6
Assorted photos uploaded by AXL Roofing
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
12% | ||
2% | ||
4% | ||
2% |
Filter reviews by service
Our insurance quote was right in line with the price we were quoted on the roof (minus deductible) and the painting was a fair price and great work.
More importantly, Ricky is a pleasure to work with and seems to be a genuinely nice guy. He answered all our questions, worked with me on price and made sure we were happy with the work. I will definitely call with future projects (they are a full service remodeling company) and highly recommend On Top to anyone.
requesting it several times. They said that it was sent, but I received other emails, but not the quote. Finally got the quote, did some comparative shopping, emailed them back and asked if they could fix after first of November and they said sure, but have never heard from them again. Have placed several calls to try and schedule, but have never called me back.
I do not know what I did to make them ignore me.
So, in my opinion, the company did not do very well. Perhaps they are just so busy, but it only takes a second to call and set a date or not. That is my opinion. It is also my opinion that the $99.00 special work they did was overpriced. However, the quote they provided to do the job properly looked reasonable, and the shopping around that I did suggested the same thing. I believe they would have credited the 99.00 to any real jobs that the inspection would provide for them. I am happy, however, that they are doing so well in this down turned economy that they can afford to ignore a potential customer.
I see that my comments will be made public and that other contractors will see this comment as well as the original contractor. For me this says that I will never use Angie's list again, especially their deals as it turns out to not be a deal after all. Meanwhile, my roof continues to leak.
Searching for another roof repair company that is not associated with Angie's list.
Two gentlemen came out when they were scheduled. They were professional and nice.
"We are so sorry... We were under the impression we would hear from you once you decided on which route you wanted to go. We make it our point to respond to all emails & phone calls within 24 hours. If we failed to respond back, it was purely an accident. In most cases, we discover that it's a technology issue where we did not receive the email or voicemail. Again, we can't apologize enough. In addition, we don't believe in aggressive follow up tactics and prefer that customers let us when when they would like to proceed at their convenience. Again, we can't apologize enough Thank you."
"I apologize that our responses were not received. We did verify that messages were sent and phone calls were made to the email and phone number on file with Angie’s List. Our primary service area is Northern Harris and Southern Montgomery Counties. We did attempt to notify you that you were so far out of our service area; 60+ miles, that it would be difficult to serve you in a timely manner. In addition, We did offer you the opportunity to still utilize the Big Deal promotion as a good faith gesture, however you declined."
"Thank you for the kind words! Please don't hesitate to ask if you need any further assistance when you decide to sell your home."
Additionally, when we had to go out of town at the last minute, Mr. McGrath adjusted his work schedule to accommodate us. The work was completed on time and we are very happy with the repair. Mr. MrGrath called me to follow up and check on my satisfaction on the project.
I'd highly recommend this company to anyone needing their service. Very responsive and professional.
Licensing
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