Solar Service

super quick in reinstalling our solar panels and giving us a run through of how the entire system worked. scheduling was super easy and everyone we interacted with was really kind

I told them I needed an inverter replaced a month ago. The error code literally said it needed to be replaced. They told me they would have to inspect it themselves and charge me $295 for the service. Unsurprisingly, they are very knowledgeable tech informed us that we needed our inverter replaced. We got an invoice and paid over $2 thousand for a new inverter for them to order for us. To this date, they still have not gotten back to us about the status of our inverter. I am wildly disappointed with their customer service.

N/a

Solar array was damage by squirrels. They fixed wiring, replaced optimizers and installed critter guard. This fixed a problem of the array not working when it got wet. I've been able to verify this after 5 rain storms. The inverter now stays on and doesn't trigger an isolation fault after (or during) rain storms. The techs and the people I interacted with were polite and knowledgeable. Good reports sent with the receipt showing what was damaged. I have no idea what comparable rates are with other contractors, but labor rates looked to be about $115 per hour per person based on their labor charge, how many people came and how long it took. Everything was estimated up front, so I didn't experience any surprises. Seems like a solid company.

Tech found bad connector between panels and replaced it.

Came out and replaced rooftop fuse. Checked out system.

What was done was simple. Knowing what to do was important. That latter is what you pay for.

The tech was on time and very polite. He explained his process and was able to do a great job on removing the paint from my panels. If I have any other issues with my panels I will definitely call this company again for their service.

They were on time, my technician was very knowledgeable and professional

Justice from Solar Service came out & did a full inspection of our roof & the solar attachments. The inspection was throughly done, we spoke & he had all the info we needed. The problem was getting the info from his head into a professional report that we could use. The first report was just a simple paragraph in an email that was not clear or concise. I?ve asked for a rewrite 3 times that is professional looking, that I can submit to my solar warranty & home insurance. I still haven?t received a report that I can use.

Took time to explain everything and very knowledgeable.

Justin was awesome. Sam answered every question I had to my understanding

On time, pleasant, and knowledgeable. That's about all I need and these guys checked all three boxes!

The technicians were very courteous and informative. Upon completion, there was a billing issue and they were very responsive and handled it the correct way, no hassles at all. I will use them again!

Very fast courteous and friendly. The company got me a free estimate very quickly. I was able to set up an appointment and they showed up on time and completed the work very well. The technician was super nice and friendly. They were knowledgeable and I would hire them again if needed!

In what was not the best of circumstances,ie covid 19, Solar Service was timely, professional, helpful and just did an all round good job!! I would definitely use then again.

very helpful and professional

Brian and his team are very professional and complete the job they say they were going to do.

Great service arrived ahead of appointment time. Emailed me detailed report.

Had a SMA SunnyBoy inverter die out of the blue after a year and a half in service. H A gave us Solar Service as a contact. Things worked out great. SMA had the part here before the installers arrived. They quickly responded via email and phone call for the job. Its kind of hard to get service out in the rural hill country area, but they had no problem. They were here early. Assessed the situation. They dismantled the old inverter for a few parts to transfer to new unit. They labeled and took pictures of original. Mounted new one and reconnected. That was the easy part. The tough part is reconfiguring the web connect monitoring software. It is important to have the owners manual readily available as the replacement unit did not come with install notes for web connect module. You need to actually get on the phone with SMA support to register the unit and use the PID and password info on unit label. No matter if you think you did password change, the unit needs its password from the label. So after some back and forth conversations with SMA, the unit is finally connected. They took pictures of the steps along the way and created a report. The details and pictures are sent via email with their invoice. You must pay online as they do not accept direct payment on site visit. This was the only weird part as it sends an email to pay and you choose pay by credit card or bank withdrawal or similar, but no way to print invoice and mail payment. They did not have a method to accept the SMA service credit discount. Overall Solar Service did a fantastic job getting our system back up and going. Not only did they install the inverter, they packed up the old inverter to send back to SMA. Thanks, that really saved us time not having to deal with a shipping company; this was one less thing to worry about. Great service, you will not be disappointed. The system seems to be working better than the original inverter. Would highly recommend them.

great job!!!

They arrived on time, were professional, and were efficient and quick in cleaning and inspection.

Excellent service. Brian’s team made repairs to an unfinished project started by a previous contractor. Best of all a follow up was made to assure system was working properly.

VERY PROMPT AND PROFESSIONAL, PROVIDED FULL ANALYSIS OF PANEL SYSTEM. WILL USE IN FUTURE.