Sugar Land Electric

"Please remove this review. Your units were working fine when our technician left and he confirmed this with you and even said the upstairs unit seems to have some type of problem and you should call the factory. This is what our dispatcher also told you. We don't "repair" Wi-Fi thermostats, that is what you were told. When you complained to the BBB about this same issue, I responded to you and they were unable to get in touch with you after several attempts. It seems as if the story has changed. Again, please remove this false review."

"Obviously you misunderstood the message. I have attached our response to you. It does not say you would be contacted by an estimator, it says "we schedule an appt with you with an electrician" and that we will email the estimate to you. Our dispatcher makes ALL the appointments, not the electricians. You already wrote when you would be home, so our dispatcher was looking for an available spot for you on Wed or Thur, but since jobs have priority over estimates and no one became available to get to you on Wed or Thur, when you called, our dispatcher told you we could get there on Friday. I also attached your response. You wrote that you would be available "all day Friday", so what is the problem with a 4 hour window? The companies that give you a 1 or 2 hour window have much higher rates than we do. Our understanding is that they base their pricing at $300 to $350 per hour. That's why they won't give you an hourly rate, only a price to do the job because it is based on that extremely high rate. I hope you found someone to take care of you when you wanted, but my guess is that you paid dearly for it. Then again, if you make $500 an hour, I totally understand. Best of luck to you. ATTACHMENTS Our response to you: " Yes, [Member Name Removed], we can help you with this. What we do is schedule an appointment with you with one of our electricians who will gather all the necessary information in order to give you a more precise estimate on what the costs would be for this kind of work. We will then have that emailed to you." Your reply: "Great, I can be home after 3:00 today, or Thursday before 3:00 and all day Friday. My address is" - This can all be verified in the Angie's List Message Center."

"I wonder how it is that you feel you are qualified to put a time frame and a price on this work. Please inform me of your experience as a professional electrician that allows you to make this judgement. You're telling me that you can bring in all your tools, look at the scope of work, form a plan of installation, bring in all the materials figure you will need, bring in your ladder, open up an existing 2 gang box by removing the plate and 2 switches, completely undo all the wiring in 2 gang switch box, remove the box from inside the wall, go up into the attic, find the location to install the new outlet, come back down to the theater, bring in your ladder, mark the hole, cut the hole in the ceiling, install the new outlet box in the ceiling, take the wire and your drill back up into the attic, drill the hole for the new switch, feed the wire down the wall to the new switch location and over to the new outlet, come down out of the attic, go up your ladder and install the outlet in the theater with the cover plate, then scribe the hole to fit the new 3 gang box, cut the hole bigger, install a new 3 gang electrical box into the wall for the switch, put all the wires back together and add in the wire for the new switch, put back the original 2 switches and add the 3rd new switch and put on the cover plate, pack up your ladder, your tools, your excess materials and take it all back out to the van, then do the invoice, ALL IN ONE HOUR!!!!!! PLEASE , PLEASE COME TO WORK FOR ME!!! You're the guy I've been looking for all these years! Let's look at the facts and the grades you gave us one at a time. First, Quality....the new outlet is working, there are no exposed, unsightly wires, no fingerprints on the walls, just a little drywall dust on the furniture. This deserves no less than a B. The Price....you said yourself this couldn't be done professionally in an hour. I don't understand why 2 hours seems so expensive. This should also be adjusted to at least a B. Professionalism...We showed up in a very well marked company vehicle, fully stocked with all the parts needed to do the work so we don't have to charge you for a trip to the local supply house as many of our competitors have been known to do, a uniformed technician with more than 10 years experience did the work, so that's an A in my opinion. Punctuality....you were given a 4 hour window saying we would arrive between 8AM and 12noon. According to the van GPS, we were there at 8:01 AM. WOW, that's an A+ for punctuality. As far as Responsiveness....since we had no idea you were so unsatisfied it is hard to be responsive. Had you called us with your concern I would have questioned the technician about the work and formed a response from that and most likely offered you some type of compensation to insure you would call us again in the future. Since I was not given that opportunity, I guess I have to end this with the oldest saying in the book..."You can't please all the people all the time." (But I'll keep tryin')"

"So glad you are pleased with our service. The number one goal is to get reviews like this. Anything less causes so much stress because these days it is sooooo hard to find good technicians that are true professionals. Most companies hire anybody that walks through the door. We require many years of experience and also a clean cut, respectful journeyman electrician. Remind us to give you 20% off on your next service call."

"Thank you for taking the time to give us a review. Our goal is 100% customer satisfaction. Remind us to give you a 20% discount on your next service call."

"Sorry to respond so late. We have been so busy with wonderful customers like you that it is hard to find the time to say thank you. We are very glad you are pleased with our service and wish you to remind us to give you a 20% discount on your next service call."

"Sorry to respond so late. We have been so busy with wonderful customers like you that it is hard to find the time to say thank you. We are very glad you are pleased with our service and wish you to remind us to give you a 20% discount on your next service call."

"It's unfortunate that our dispatcher did not repeat the appointment time. We are not Comcast, we don't give 1 hour appointment windows. She told you, and I quote from the recording, "We have an 8 to 12 window available, meaning we will arrive sometime between the hours of 8 and 12, but we usually arrive between 8 and 9." You heard the 8 and 9, but since she did not repeat the fact that we give a 4 hour window you assumed we would be there between 8 and 9. I apologize for that. It seems that your main complaint is about the time of arrival, which by our standards was within the time frame you were given. As far as our time there, yes, we have a one hour minimum like everyone else. Since our electricians are very experienced, it didn't take him long to diagnose your problem which was either a break in your underground line or a corroded connection at Centerpoints transformer or meter. There is nothing we can do about that until you call Centerpoint to confirm. After that we can replace the underground line if that is what went bad. The quote he gave you to repair the line included a discount of the one hour fee to come out in the first place. Too bad our dispatcher didn't clarify the appointment window in the first place as all this would be unnecessary had she been certain that you understood."