MY FLOORING AMERICA
About us
Established 1972 Providing the very best service and custom installations of flooring for over 4 decades - 2nd generation family ownership - nationally affiliated with over 2500 stores with the largest buying power and price protection along with lifetime installation warranties.
Business highlights
Services we offer
AND CUSTOM RUGS, CARPET, INSTALLATION AND MAINTENANCE, RESIDENTIAL FLOOR COVERINGS, STATE OF THE ART SHOWROOMS. Lifetime warranties, TILE, WOOD AND LAMINATES
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 10% | ||
| 7% | ||
| 5% | ||
| 2% |
"We sincerely appreciate the feedback. Please let us know if we can help out in the future!"
"Great feedback and we truly appreciate it. Come back and see us!"
"We appreciate the feedback. Come back and see us."
"I do not know what transpired in this particular instance that resulted in not meeting the commitments we had with you. However, I can tell you this is not consistent with how our company operates. We've been in business for over 43 years. We don't proclaim to be perfect but it's how we respond to our mistakes when we make them that it is a point of pride for us and how we care and feel about our customers. It's unfortunate that we didn't meet our obligations in getting your estimate handled efficiently and for that we are truly sorry. This event is in no way indicative of our commitment to our customers either before or after they purchase from us. As the President of our company, I take full responsibility for the actions of any of my employees. I'd love to speak with you more regarding your experience as we value all input and especially if we've not met expectations as wee utilize that for training purposes to live up to our core values. One of which is Constantly Improving. Please feel free to contact me at our corporate office. Ty Snear 281-338-1345"
"Thanks for the feedback. Come back and see us."
"Thank you for taking the time to leave a review. We apologize for the initial miscommunication with the installer. We regularly meet with our subcontractors to make sure they are following our long established standards but sometimes issues do arise. Also, we offer a Price Protection Guarantee on our flooring products. If you happen to find the same brand at a cheaper price, we'll match it and even refund the difference up to 30 days after the sale. We are confident in our pricing as we are backed by the buying power of 2000+ Flooring America locations across the globe. We're glad everything worked out in the end. Our number one goal is your satisfaction so please contact us if you have any further issues. Thanks again for your feedback."
"Thank you for the feedback. Please let us know if we can be of any further assistance."
"We're not happy with B's. We stand behind our products and installation so please let us know if you have any further feedback or issues with the flooring. Our Fulfillment Team can be reached at 281-338-9995 or by email at [email protected] Thanks for your feedback."
"[Member Name Removed], We appreciate you taking the time to post a review about your flooring experience. We Value your business. We are here for all your flooring needs. Please don't hesitate to call us with any questions or needs in the future. Thanks again for choosing My Flooring America."
The worst part of all this is that I contacted them on 5/21/2015 and as of today (7/3/2015), I HAVE NOT BEEN ABLE TO GET AN ANSWER FROM THEM ON A FINAL RESOLUTION TO THIS CLAIM. They stated that the claims process takes 4 to 6 weeks. I'D LIKE TO POINT OUT THAT I WAS NOT GIVEN 4 - 6 WEEKS TO PAY FOR THE CARPET, I PAID IN FULL BEFORE THE INSTALLATION.
TIMELINE:
5/21/15 - I contacted the store, was told I would be called back within "a couple of days", nobody called me back, I had to call back SEVERAL TIMES UNTIL I WAS FINALLY ABLE TO GET THEM TO SCHEDULE A CARPET INSPECTION
6/10/15 - Carpet inspection took place, was told to wait until 6/22/15 while they filed the claim with SHAW
6/23/15 - SINCE I HAD RECEIVED NO UPDATES FROM THEM, I CONTACTED THEM AGAIN. At this time, they stated that SHAW wanted receipts for professional carpet cleaning. I submitted the information (cashed checks showing the CLEANING COMPANY NAME AND THE AMOUNT PAID) on 6/24/15 and was told that a SHAW representative would contact me to schedule a SECOND INSPECTION by END OF DAY ON 6/26/15.
7/1/15 - I HAVE NOT HEARD FROM EITHER MY FLOORING AMERICA OR SHAW SO I CONTACTED THEM AGAIN. I was informed on 7/2/15 that the receipts I submitted DID NOT SHOW THAT THE CARPET HAD BEEN PROFESSIONALLY CLEANED AND THEY WANTED A DESCRIPTION OF THE CLEANING METHOD AND AN "ACTUAL CLEANING BILL AND THE NAME OF THE COMPANY THAT CLEANED THE CARPET" (which was ON THE FACE OF THE CHECK).
As of today, 7/3/15, I just want them to FINALLY GIVE ME AN ANSWER AS TO WHAT THE RESOLUTION TO THIS IS GOING TO BE. The carpet they installed is GARBAGE.
"As a 43 year old flooring dealer that sells and installs flooring products that are not manufactured by us we can only represent our clients as the liaison with the manufacturer when there is a problem with a product. Our goal is for customer service and satisfaction as we work in the best interest of our clients in these matters. In this case the carpet did not perform as expected after 4 years. We are sorry that the claims process is very cumbersome and time consuming, however we remained diligent with pursuing a favorable outcome for our client Ms [member name removed] and after continuing to work on her behalf when the claim was initially declined. We were able to reach an approval with the manufacturer to replace her original carpet with a new selection. A new selection has been made and we are scheduled to do a complete replacement covered by the manufacturer at no cost to Ms. [member name removed] in the very near future. Once again we are sorry that the claims process in many situations like this can take a long time, have imperfect communications and can be frustrating, however we trust Ms. [member name removed] will be more than satisfied with the end result and once again be a happy My Flooring America customer. Sincerely, The My Flooring America Team"
"We apologize for any confusion created not knowing of your concerns at the time your flooring was installed. We appreciate you giving us the opportunity to rectify the situation about the quarter round and to continue to maintain customer satisfaction. We trust that you will contact us in the future when you may need anything done in regards to this matter. Please call our service team if needed. Thank You once again for your business and we look forward to serving you in the future. Sincerely, My Flooring America."
"Thank you for taking the time to leave a review. We're happy everything worked out great. Come back and see us!"
"Thank you for taking the time to leave feedback. Please let us know if there is anything else we can do for you. Our goal is to make sure you are completely satisfied with your new flooring. Your My Flooring America Team : 281-277-6932"
"Thank You for your comments as your feedback is very important to us. May we reach out to you directly to gain more specific feedback about your communication frustrations so that we can learn from and correct whatever issues caused this to happen? Thanks, My Flooring America"
"Thank you for choosing My Flooring America to provide your flooring. We have had the pleasure of servicing the greater Houston area for more than 40 years. Unbeknownst to us, the manufacturer discontinued the product you selected w/o notice. Unfortunately, that happens in our industry. Both the manufacturer and ourselves make every attempt to avoid this scenario due to the obvious inconvenience that this causes. We made an attempt to resolve by offering alternatives but you chose to cancel your order, therefore we processed your refund. We have apologized to you several times for the delay. We have a process for refunds that protects our company and consumer against fraud. That process was hindered and compounded by human error. Again, we sincerely apologize. We pride ourselves on being locally owned and operated with an A+ Better Business Bureau rating for over 40 years. Your refund was credited to your debit card by the time you had posted this review and the copy of that transaction was e-mailed to you. Sincerely, My Flooring America"
I worked with Jay Beard... and this is the most on-time guy I EVER met. I have a watch that is synchronized with the atomic clock in Colorado. Jay said he'd be at my house at 1pm and my doorbell rang at 1pm... almost to the second. I'm sure that was just luck, but showing when you say you will is part of doing what you say you will. Jay and MyFlooring America did both.
They moved furniture and re-secured sub-flooring where necessary. They were here over a 3 day period and never left the house in shambles. Everything picked up and cleaned up at the end of each day. When they were done, they put everything back where they "remembered" it was... a few small items didn't make it back where it started... but all the big furniture (beds, dressers... etc) made it to the correct rooms.
Just an FYI... they don't/won't move electronics... Stereos, TVs, DVD players, DVRs... etc.
The quality of the materials and workmanship is beyond reproach. My wife and I are thrilled with the results.
Would I use them again... definitely. Would I recommend them to my friends... definitely.
When I finish remodeling my first floor, I'm planning on having them back in to do the flooring there... another 2000 sq. ft.
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