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MY FLOORING AMERICA

Wood Flooring - Refinish - For Business, Wood Flooring - Install or Completely Replace, Flooring - Install, Repair, or Refinish,

About us

Established 1972 Providing the very best service and custom installations of flooring for over 4 decades - 2nd generation family ownership - nationally affiliated with over 2500 stores with the largest buying power and price protection along with lifetime installation warranties.

Business highlights

53 years of experience

Services we offer

AND CUSTOM RUGS, CARPET, INSTALLATION AND MAINTENANCE, RESIDENTIAL FLOOR COVERINGS, STATE OF THE ART SHOWROOMS. Lifetime warranties, TILE, WOOD AND LAMINATES

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.540 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
8%
2
5%
1
3%
Showing 1-25 of 40 reviews
Richard W.
Sep 2024
5.0
Yes, I recommend this pro
$10,000
My Flooring America is extremely professional, fair priced, especially Chip Reeder who does exceptional work in the original sales, and assisting in the coordination and flexibility in scheduling and installation process, for my replacement flooring. The company installers were conscientious, courteous and did quality work, as compared to Big Box stores. I would not hesistate to recommend My Flooring America and Chip for any flooring projects in your home or office.

Robyn S.
Oct 2022
2.0
$22,000
Our salesperson was great up until he made the sale, then we never heard from him again - even after reaching out for help. Our tile installers were AMAZING! Tran and his father Mr. Tran were true artisans. Our carpet installers did not do a great job and managed to do a lot of damage unfortunately. After trying to reach out to the company THREE TIMES (reaching out through their website and emailing specific people within the company), I have yet to receive any feedback. Bottom line, you cannot count on this company to resolve any issues after you pay them.

AMADA B.
Mar 2018
5.0
Yes, I recommend this pro
Let me start off by saying this company has made a lasting good impression on me. From the initial conversation with Mark (our salesman) to the installation to the warranty work thereafter! You can tell a lot about a company when they stand behind their warranty. A couple of years ago I had polyester carpet installed in all my rooms. The carpet install was done in an efficient and professional manner, however my carpet had a defect. Because it came with a 20 year warranty I contacted My Flooring America and put in a claim. An adjuster came out and took pictures and forwarded his findings to the manufacturer. Within a couple of months I was informed that my claim was approved and all I needed to do was schedule a date to have new carpet installed (at no charge) Before I got around to scheduling my carpet install my house was flooded by HARVEY!! :( I called them and explained the situation and they were very helpful and sympathetic towards our situation. Long story short, I ended up having to reschedule the carpet install 4 TIMES due to repair delays in my home. Danny Vasquez in the scheduling department was awesome! He worked with me every step of the way. I was even given a 50% discount on new padding!!! I upgraded to a softer and thicker carpet for a few extra dollars and couldn't be happier with it. The installers called before coming and made sure everything was left clean and in order. The rooms look amazing! We have finally moved back in to our home after 5 months. Its good to be back. Thank you My Flooring America for taking such good care of us in our time of need.

Chuck S.
Feb 2017
5.0
Yes, I recommend this pro
$4,000
Good company. They do what they say they will do. They stand behind their products and service.
Response from MY FLOORING AMERICA

"We sincerely appreciate the feedback. Please let us know if we can help out in the future!"


Susan A.
Nov 2016
5.0
Yes, I recommend this pro
$2,500
They were able to find matching flooring at a lower price. Timing was set to fit my schedule. The craftsmen were on time, friendly and courteous, and meticulous in the installation. I will definitely use them again.
Response from MY FLOORING AMERICA

"Great feedback and we truly appreciate it. Come back and see us!"


HM L.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Response from MY FLOORING AMERICA

"We appreciate the feedback. Come back and see us."


Mary P.
Jun 2016
1.0
He was nice enough and gave us the impression he " would take care of us". He seems to have way too much on his plate and poor communication and organization. We went elsewhere.
Response from MY FLOORING AMERICA

"I do not know what transpired in this particular instance that resulted in not meeting the commitments we had with you. However, I can tell you this is not consistent with how our company operates. We've been in business for over 43 years. We don't proclaim to be perfect but it's how we respond to our mistakes when we make them that it is a point of pride for us and how we care and feel about our customers. It's unfortunate that we didn't meet our obligations in getting your estimate handled efficiently and for that we are truly sorry. This event is in no way indicative of our commitment to our customers either before or after they purchase from us. As the President of our company, I take full responsibility for the actions of any of my employees. I'd love to speak with you more regarding your experience as we value all input and especially if we've not met expectations as wee utilize that for training purposes to live up to our core values. One of which is Constantly Improving. Please feel free to contact me at our corporate office. Ty Snear 281-338-1345"


Leslie B.
Mar 2016
5.0
Yes, I recommend this pro
$4,500
.
Response from MY FLOORING AMERICA

"Thanks for the feedback. Come back and see us."


Garrie C.
Mar 2016
3.0
Yes, I recommend this pro
$3,500
It went well. Only thing I had a problem with is with their contractor. We just had a miscommunication on who was going to take the furniture and everything out but it worked out. The price is about average. Everything was resolved.
Response from MY FLOORING AMERICA

"Thank you for taking the time to leave a review. We apologize for the initial miscommunication with the installer. We regularly meet with our subcontractors to make sure they are following our long established standards but sometimes issues do arise. Also, we offer a Price Protection Guarantee on our flooring products. If you happen to find the same brand at a cheaper price, we'll match it and even refund the difference up to 30 days after the sale. We are confident in our pricing as we are backed by the buying power of 2000+ Flooring America locations across the globe. We're glad everything worked out in the end. Our number one goal is your satisfaction so please contact us if you have any further issues. Thanks again for your feedback."


Chuck S.
Mar 2016
5.0
Yes, I recommend this pro
$1,000
.
Response from MY FLOORING AMERICA

"Thank you for the feedback. Please let us know if we can be of any further assistance."


Clifford P.
Dec 2015
4.0
Yes, I recommend this pro
$1,000
great
Response from MY FLOORING AMERICA

"We're not happy with B's. We stand behind our products and installation so please let us know if you have any further feedback or issues with the flooring. Our Fulfillment Team can be reached at 281-338-9995 or by email at [email protected] Thanks for your feedback."


JOHN H.
Aug 2015
5.0
Yes, I recommend this pro
$9,000
unknown
Response from MY FLOORING AMERICA

"[Member Name Removed], We appreciate you taking the time to post a review about your flooring experience. We Value your business. We are here for all your flooring needs. Please don't hesitate to call us with any questions or needs in the future. Thanks again for choosing My Flooring America."


Sandra L.
Jul 2015
1.0
$3,000
Seemed OK at first. CARPET IS REALLY BAD. NOW, FOUR YEARS LATER THEY WILL NOT HONOR THE WARRANTY.
The worst part of all this is that I contacted them on 5/21/2015 and as of today (7/3/2015), I HAVE NOT BEEN ABLE TO GET AN ANSWER FROM THEM ON A FINAL RESOLUTION TO THIS CLAIM. They stated that the claims process takes 4 to 6 weeks. I'D LIKE TO POINT OUT THAT I WAS NOT GIVEN 4 - 6 WEEKS TO PAY FOR THE CARPET, I PAID IN FULL BEFORE THE INSTALLATION.
TIMELINE:
5/21/15 - I contacted the store, was told I would be called back within "a couple of days", nobody called me back, I had to call back SEVERAL TIMES UNTIL I WAS FINALLY ABLE TO GET THEM TO SCHEDULE A CARPET INSPECTION
6/10/15 - Carpet inspection took place, was told to wait until 6/22/15 while they filed the claim with SHAW
6/23/15 - SINCE I HAD RECEIVED NO UPDATES FROM THEM, I CONTACTED THEM AGAIN. At this time, they stated that SHAW wanted receipts for professional carpet cleaning. I submitted the information (cashed checks showing the CLEANING COMPANY NAME AND THE AMOUNT PAID) on 6/24/15 and was told that a SHAW representative would contact me to schedule a SECOND INSPECTION by END OF DAY ON 6/26/15.
7/1/15 - I HAVE NOT HEARD FROM EITHER MY FLOORING AMERICA OR SHAW SO I CONTACTED THEM AGAIN. I was informed on 7/2/15 that the receipts I submitted DID NOT SHOW THAT THE CARPET HAD BEEN PROFESSIONALLY CLEANED AND THEY WANTED A DESCRIPTION OF THE CLEANING METHOD AND AN "ACTUAL CLEANING BILL AND THE NAME OF THE COMPANY THAT CLEANED THE CARPET" (which was ON THE FACE OF THE CHECK).
As of today, 7/3/15, I just want them to FINALLY GIVE ME AN ANSWER AS TO WHAT THE RESOLUTION TO THIS IS GOING TO BE. The carpet they installed is GARBAGE.
Response from MY FLOORING AMERICA

"As a 43 year old flooring dealer that sells and installs flooring products that are not manufactured by us we can only represent our clients as the liaison with the manufacturer when there is a problem with a product. Our goal is for customer service and satisfaction as we work in the best interest of our clients in these matters. In this case the carpet did not perform as expected after 4 years. We are sorry that the claims process is very cumbersome and time consuming, however we remained diligent with pursuing a favorable outcome for our client Ms [member name removed] and after continuing to work on her behalf when the claim was initially declined. We were able to reach an approval with the manufacturer to replace her original carpet with a new selection. A new selection has been made and we are scheduled to do a complete replacement covered by the manufacturer at no cost to Ms. [member name removed] in the very near future. Once again we are sorry that the claims process in many situations like this can take a long time, have imperfect communications and can be frustrating, however we trust Ms. [member name removed] will be more than satisfied with the end result and once again be a happy My Flooring America customer. Sincerely, The My Flooring America Team"


Marsha L.
May 2015
3.0
The product was nice and the salesman was very helpful. I was promised to have the quarter rounds installed on the floor but when the crew arrived they said that's something they do not do. They gave me a gift card instead because of the confusion.
Response from MY FLOORING AMERICA

"We apologize for any confusion created not knowing of your concerns at the time your flooring was installed. We appreciate you giving us the opportunity to rectify the situation about the quarter round and to continue to maintain customer satisfaction. We trust that you will contact us in the future when you may need anything done in regards to this matter. Please call our service team if needed. Thank You once again for your business and we look forward to serving you in the future. Sincerely, My Flooring America."


Lisa K.
Apr 2015
5.0
Yes, I recommend this pro
We replaced all of the flooring in the home and had carpet, tile, and hardwood flooring installed.  This was a big job and took several weeks to do.  There were three different crews for the different types of flooring.  So happy we went with My Flooring America, lots of choices of flooring and great scheduling and service.  The floors look great and the installation went very smoothly (well as smoothly as replacing all flooring at one time can go. :)  All of the floors have a warranty which is great.  I found the prices to be reasonable, not cheap, but good products and installation was impeccable.  I'm done doing floor for a while, but I definitely recommend this company.
Response from MY FLOORING AMERICA

"Thank you for taking the time to leave a review. We're happy everything worked out great. Come back and see us!"


Michelle G.
Mar 2015
3.0
$8,000
They did an average job.  They had to come back a couple of times and redo some things.
Response from MY FLOORING AMERICA

"Thank you for taking the time to leave feedback. Please let us know if there is anything else we can do for you. Our goal is to make sure you are completely satisfied with your new flooring. Your My Flooring America Team : 281-277-6932"


Ken M.
Dec 2014
4.0
$4,000
unknown
Response from MY FLOORING AMERICA

"Thank You for your comments as your feedback is very important to us. May we reach out to you directly to gain more specific feedback about your communication frustrations so that we can learn from and correct whatever issues caused this to happen? Thanks, My Flooring America"


Keith G.
Jun 2014
1.0
$4,800
Selection: Poor, but we found something that would work. Service: Very poor communication and horrible execution. Business systems: Very poor. It took them but a moment to swipe my credit card and now the task of returning the money is so complicated that they can't get it done. This is the most incompetent business that I have delt with in years. They blame their corporate headquarters for the delays and apparently it is my fault for not following up with the store to see why they haven't returned my money.
Response from MY FLOORING AMERICA

"Thank you for choosing My Flooring America to provide your flooring. We have had the pleasure of servicing the greater Houston area for more than 40 years. Unbeknownst to us, the manufacturer discontinued the product you selected w/o notice. Unfortunately, that happens in our industry. Both the manufacturer and ourselves make every attempt to avoid this scenario due to the obvious inconvenience that this causes. We made an attempt to resolve by offering alternatives but you chose to cancel your order, therefore we processed your refund. We have apologized to you several times for the delay. We have a process for refunds that protects our company and consumer against fraud. That process was hindered and compounded by human error. Again, we sincerely apologize. We pride ourselves on being locally owned and operated with an A+ Better Business Bureau rating for over 40 years. Your refund was credited to your debit card by the time you had posted this review and the copy of that transaction was e-mailed to you. Sincerely, My Flooring America"


Orlin B.
Jun 2014
4.0
Yes, I recommend this pro
$4,000
unknown

Kathleen N.
Apr 2014
5.0
Yes, I recommend this pro
$1,000
I had a good experience with them.  Mike Furin is the owner.  They were prompt and efficient.  I think they were recommended by my insurance company.

Joanne M.
Apr 2014
5.0
Yes, I recommend this pro
$6,000
It went well. I did find a mess that the worker left and I called the store, and the manager came over and took care of it right away.


CLINT P.
Apr 2014
5.0
Yes, I recommend this pro
They did a masterful job. They were timely and their work was impeccable. They did replace one board but that was not their fault and there was no problem. Their price was somewhere in the ballpark. If I got the wood I wanted, which I did, and put in like I wanted, which they did, nobody else would have been able to do that. I've got their name right here. In fact, if I ever have troubles with floor, they'll be the first I'll call.

Karl M.
Feb 2014
1.0
$15,000
Ripoff. Open ended pricing. Poor salesman.

Anthony L.
Feb 2014
5.0
Yes, I recommend this pro
$14,500
First, let's talk about the 800 lb gorilla; the price.  I've seen reviews complaining about their prices.  I thought the price was a bit high, but competitive.  I was told the price up front and it never changed... no hidden costs.  The rubberized gym flooring is a specialty item that is very expensive; regardless of where you buy it.
I worked with Jay Beard... and this is the most on-time guy I EVER met.  I have a watch that is synchronized with the atomic clock in Colorado.  Jay said he'd be at my house at 1pm and my doorbell rang at 1pm... almost to the second.  I'm sure that was just luck, but showing when you say you will is part of doing what you say you will.  Jay and MyFlooring America did both.
They moved furniture and re-secured sub-flooring where necessary.  They were here over a 3 day period and never left the house in shambles.  Everything picked up and cleaned up at the end of each day.  When they were done, they put everything back where they "remembered" it was... a few small items didn't make it back where it started... but all the big furniture (beds, dressers... etc) made it to the correct rooms.
Just an FYI... they don't/won't move electronics... Stereos, TVs, DVD players, DVRs... etc.
The quality of the materials and workmanship is beyond reproach.  My wife and I are thrilled with the results.
Would I use them again... definitely.  Would I recommend them to my friends... definitely.
When I finish remodeling my first floor, I'm planning on having them back in to do the flooring there... another 2000 sq. ft.


Madelene L.
Nov 2013
5.0
Yes, I recommend this pro
$5,866
We took advantage of their Labor Day special and purchased carpet with free installation from their Katy store. I think we got a pretty good deal at about $4.50/sq ft for the carpet and pad that we chose. The sales person even came over to take measurements on labor day weekend, using a very cool program on his laptop that calculated the square footage very accurately with minimum waste, taking into consideration the direction of the pattern of the carpet. We did not schedule install until mid November and they were OK with that. In fact, we ended up moving up the install date two weeks and they were OK with that too. We had added two special requests to our order; to screw 1,000 screws to the upstairs sub floor (which was 2x4s that had been lying lose for over 20 years, causing it to squeak when you walked on it) and to do the bottom step of the staircase in wood to match existing wood floors. By the time the install date approached, the sales person that had agreed to our special requests had left the company. We thought for sure we were not going to get this work done as previously agreed. However, the install personnel made an extra trip to Home Depot to get us the requested 3 inch screws and quietly and painstakingly spent two days carefully screwing down the boards and installing the carpet. They did it without complaining or arguing and left the house very quiet (no more squeaks!) and clean. We expected the worst service (we usually pick the worst contractors for some reason) but were pleasantly surprised. Thanks for a job well done! Can't wait to have the wood on the bottom step of the stairs installed this Friday (I guess that is a different trade/job/personnel).
Showing 1-25 of 40

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FAQ

MY FLOORING AMERICA is currently rated 4.5 overall out of 5.
MY FLOORING AMERICA accepts the following forms of payment: CreditCard
Yes, MY FLOORING AMERICA offers free project estimates.
No, MY FLOORING AMERICA does not offer eco-friendly accreditations.
No, MY FLOORING AMERICA does not offer a senior discount.
No, MY FLOORING AMERICA does not offer emergency services.
No, MY FLOORING AMERICA does not offer warranties.

Contact Information

520 Highway 6, Sugar Land, TX 77478

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