Houston Village Appliance Repair

Excellent.

Prompt, helpful and professional!

Nice and quick.

Great. Frank was great.

dishwasher control panel replaced

Well, courteous and prompt service

In and out and job done

Bad experience with this company. My freezer was not getting cold. I called them and set-up an appointment. The repair guy came out my husband and I were told that the fan needed to be replaced agreed to the repair at a cost of $289.00 was told with 24 hours the freezer should be back to normal, after 24 hours freezer was not cold actually was getting worse along with the refrigerator now is not cool, called them back he returned to say now it’s the condenser that needed to be replaced at a cost of $165.20 so again agreed to have it replace (refrigerator is only 6 yrs old) so ok..but after another 24 hrs of waiting nothing is working called them back again and was told ok will have someone come out at 5:00 PM..After waiting until 5:20 PM I called to inquire if anyone was coming out and was told it’s the compressor and would cost $400.00 yes $400.00 without checking anything at this point I didn’t trust them and asked for a refund i’m still waiting on that. Called a certified GE repair man who diagnosed the people with a computer and was told it was the sealed system failure. So people be aware of this company I don’t think he was certified like that claim to be.

The Houston Village Appliance guys (Frank Tovar) were the only positive part of the experience. 1) Originally purchased from Lowes 2) Lowes did not show at requested time for delivery 3) After rescheduling Lowes inexplicably cancelled the order 4) Ordered from Home Depot 5) Upon delivery by Home Depot, was informed they could not install because original oven was hardwired and thus needed a new electrical outlet 6) Electrician came by twice to try and install new outlet but could not due to placement of gas line he did not want to mess with 7) called Houston Village Appliance and they removed old oven, installed new outlet and installed new oven, and even found from a local supplier a part Home Depot did not include in the original purchase (HD said they could get it for me in 5-7 days). I paid Houston Village Appliance for that part after becoming thoroughly disgusted with performance by Lowes and Home Depot. Houston Village appliance also hauled off old oven

It went well. I thought they did a great job.

The company was good. We were happy with the service.

They were professional and polite. They were on time .