Doug Turner Plumbing CO.

Yes, I would use them again.

the job was done well

They were responsive and immediately addressed the problem and educated me on preventive maintenance.

I called at least twice, a week apart, to ask for someone to give me a quote. I spoke with two different, friendly, ladies who took my message and said Doug, or someone, would contact me. I never got a call back. If they did call me, and I did not answer, the phone, they never left a message. I called them because of their positive reviews on Angie's list.

We had a ruptured water line where the water comes into the house on approximately this date. My husband had dug it up and attempted to repair it, but was lacking a tool he needed to solder the repair. I found this company on Angie's List; they advertise emergency repairs any time of day or night, 365 days a year. And they had great reviews here. I called and talked to a woman who said she would call and have a repairman get right back to us. Two hours later we called again and she said once again that someone would call us right back. By now it was getting pretty late, and finally my husband called a third time, and was put in touch with an actual repairman, who said they were busy and couldn't get to us until the following Tuesday, several days later! I understand that too busy is too busy, and with all the waterline breaks from the drought in Houston all the plumbers are super busy. But still, one of the things their website emphasizes is emergency repair, and I think over two hours of waiting and three phone calls was very poor service. We wouldn't consider trying them again.

I don't remember how much they charged us. They performed the work I hired them to do. I got their name from the city. The city person had come out to determine where the leak was. They recommended Doug Turner Plumbing. I didn't even take the time to get a lot of bids. I had to get the work done quickly because it was an incoming line into the house. They did the job promptly and correctly. It is 3 years and I haven't had another leak so they must have done something right. The overall experience was excellent. I had no problems at all. I have no idea how to judge the price because I didn't get any other bids. They were very responsive. They were professional.

He was very prompt. Unfortunately, because of the amount of work he was here until after 9 pm and I felt he was a bit rushed towards the end. He ended up having to return because of a continued leak in the shower and in the Master Bath toilet but did not charge for the return visit. Very pleasant and professional.

First of all, I told his receptionist on Monday that I had water running from my ceiling. She didn't seem too concerned. She told me that someone would be out in a couple of days. Meanwhile the leak got worse. The serviceman did come on Wednesday. I showed him the water running from my ceiling, so he went upstairs and looked at my air conditioner,. He came back down and told me that he couldn't help me because I didn't have a plumbing problem; I had an air conditioning problem. He offerred no advice on what I might do to rectify the problem, but asked me for $62.00 and quickly left. It really would have helped had he just told me to turn off the unit which is what the repairman told me over the phone when I called the AC company.

They are wonderful. They just give you personal service. Many times Doug Turner himself has done work for me. If you call his office and request to talk to him, he will talk to you. It is not a big corporate office, it is very personal. I have been using them for a long time and I wouldn?t use anybody else. My parents and brother also use him. They are honest and they know what they are doing. They are easy to talk to and they are good about explaining things to you and giving you options. I would recommend them highly. Their price is comparable to everybody else.

Contacted Doug Turner on a Wednesday or Thursday, and they were to have sent someone on a Friday to fix our shower, which had a trickling leak on the hot water side. It was not an emergency, but we wanted it fixed soon, as it was wasting about 25-30 gallons of hot water a day. They weren't available to come until the following Monday, so my wife was available when they said they would come, "after 2:30 pm". At 4:30 pm, she received a call saying that they wouldn't be coming that day, and would have to reschedule for the next day (Tuesday). They did come Tuesday when they said that they would. We originally wanted the shower repaired and some other minor plumbing work. Another shower needed a part, a valve stop, so that the handle would not move past the "off" position and I also hoped to have an outside faucet replaced that also had a leak. The total plumbing estimate was almost $700, and the breakdown included $168 just for replacing the outside faucet. I know that the faucet itself is about a $15-20 item at the most, and I just couldn't see how they could justify charging almost $140 for a 5 minute repair. I only had them fix the leaking shower, and the cost came to about $156, rather than the $250 that they first quoted. The repair was done well, and took about an hour. The plumber was professional and cleaned up well after himself. **UPDATE** The shower valve repair done 4 months ago has failed, and the hot water valve is now leaking again like it was before the repair. Unfortunately, Doug Turner has a 3 month warranty on parts and labor, so we will have to pay again to have this problem fixed. Another reason I won't be using Doug Turner Plumbing again!

I don't remember how much their charges were but they were probably reasonable. They were timely and they got the job done. They fixed the problem. They were respectful. I would use them again in the future.

I put in a recent date and made up the $$$ amount. I have been using Doug Turner Plumbing for over 10 years. When I have a plumbing problem they are prompt, professional, and reasonably priced. I have even been given advice on how to perform some simple plumbing tasks myself. I highly recommend using them and know that I will again. Their price does seem a little high but the quality of work, promptness and professionalism supports the amount.

Went really well, they came in and took care of the job quickly and cleaned up after themselves. They also explained everything clearly and carefully outlining what needed to be done.

They were very honest and told us how much it would cost before they came out.

Much quicker and less expensive than I had anticipated. Not much to tell otherwise. He confirmed our diagnosis that an overflow valve was faulty, and replaced it so quickly I didn't know he had started.

Plumber talked almost as much as he worked which took longer to do the actual job.

I was not impressed with the service that I received from him or his work. I'd bought a faucet & paid Doug to install it. He installed it & it leaked right away. I had to have my son come & fix it after he was done.

We have used Doug in the past. Unless he is too busy, he is the only plumber we call. He is professional, polite, and he does excellent work. On this occasion, we had a back up in the bathroom. He used a snake tool and some light chemicals to clear. It did not take long to unplug the pipes, maybe twenty minutes. He also cleaned the bathroom floor before he left.

THEY WORKED DILIGENTLY. THEY WERE ON-TIME AND EVEN CALLED ME 15 MINUTES PRIOR TO ARRIVAL TO MAKE SURE WE WERE HOME.

THE PLUMBER WAS ON TIME, VERY POLITE AND CAREFUL TO KEEP THE CARPET CLEAN WHEN REMOVING THE OLD WATER HEATER FROM THE ATTIC AND INSTALLING THE NEW ONE. I HAVE BEEN SATISFIED WITH THE VARIOUS REPAIRS THEY HAVE DONE FOR ME. THE WORK IS DONE CORRECTLY AND PROMPTLY.

PROMPT AND POLITE. CAME OVER ON A WEEKEND.

THE RECEPTIONIST IS ALWAYS POLITE AND PROFESSIONAL. I HAVE HAD MULTIPLE EMPLOYEES OUT TO WORK ON VARIOUS PLUMBING PROBLEMS. THEY ARE ALWAYS ON TIME. THEY ARE ALWAYS POLITE AND VERY HELPFUL. IT IS A PLEASURE TO HAVE THEM COME TO MY HOUSE.

THE WORK WAS HIGH QUALITY. TIMING WAS DIFFICULT TO WORK AROUND(THEY HAD TO CANCEL A PRE-SCHEDULED APPOINTMENT TWICE).

THE PLUMBER WAS ON TIME, HE CHARGED BY THE HOUR AND WORKED EXTREMELY SLOW. HE TALKED MORE THAN HE WORKED.

I HAVE USED THEM ON ABOUT 4-5 REPAIRS. THEY ALWAYS DO GOOD WORK.