PROTEX PEST CONTROL

The technician was extremely polite and courteous.  I explained I had allergies to pest control products and that a general spraying of the interior was not preferred so we agreed to do around the commodes and under the sinks.

Upon completion of the spraying he brought in an invoice and contract to pay and sign.  In explaining the services, under the contract, I noticed they would retreat, in 30 days, at a discounted cost ($ 72.00 this time, $ 59.00 the next.)

 The balance of the contract was for exterior services only.  IF I wanted interior services it would be an additional $10.00.  I have never heard of anything like this. 

When I complained about the contract, the tech called the dispatcher.  The dispatcher asked to talk with me and when I stated my position and explained I felt the cost was too high and should include the interior; he said these issues should have been covered in my original phone call.  His tone of voice insinuated it was my fault.  I hung up. 

Because I did not sigh their nickel and dime you to death contract they charged me $ 135.00 to partially treat my house. 

While the tech was reworking the invoice I called the owner to voice my complaint.  She gave me a price of $ 69.00 for the contract and $ 5.00 for them to call me and set up the appointment.  Needless to say, that did not fly well.

So this is the way I understand it:  If there no contract signed they stiff you for $ 135.00.  If you sign a contact it?s for exterior work only and $10.00 additional for the interior; but I don?t know if the $ 5.00 is part of the $10.00 or an additional charge.

Their spraying is usually for baseboards, under the sinks, bathrooms, attic, and garage and around the base of the house on the outside.  I asked him not to do the attic and garage as I was not ready for him to do that service and not to do the baseboards but I was charged full price, which I did not complain about so the original cost was high for the job performed.

I will admit I got upset when talking with the owner but I would never have treated a customer the way I was treated by the owner or a dispatcher.  I am a business owner and do not handle my upset customers this way.  It?s never if you have an issue with a customer because we all will, at some point, but it?s the way you treat the customer that says what you are as a company.

What a rip off this company is.

I have had the same pest control people for 35 years. We began using them when we bought this house. They are very nice, prompt and come when they say they are going to come. I have used them for a long time and I will continue to use them.