Mr. Appliance of Conroe

wonderful, kind, polite, educational I am was very impressed with Billy Mitchell

Very lousy in terms of scheduling the repair. I have extended warranty for my oven and warranty company assigned Mr. Appliance to my repair. They gave me window from 9 to 5 and promised to call in the afternoon the day before to give more specific 2 h window. Never received a call and when tried to reach them, there was no reply but an answering machine. I tried to call afterhours number for Mr Appliance but they could not help me either. I would never hire them again.

Repaired it with a fuse. Left an extra just in case. This was a return call as the previous repair only worked for one load of laundry.

Still waiting, part not in yet, (cannot say if it was ordered immediately or not) part supposed to be in Friday and yet they will not come until Monday even at these prices. Feeding my entire family out of a Coleman cooler.

I called Mr. Appliance out to repair my washing machine, they needed to order the part to repair it and I was told it be 7 - 10 days. I agreed to wait. I called their office the day before my scheduled repair to ensure they had the part, I was told they did in deed have it and the technician would arrive the next day to install it. He showed up at my door without the part and told me it would be 2 weeks before they had to part. I wanted my money back since I did not have a working washing machine a week later, and it was denied. There is NO customer service pr customer satisfaction with this company all they care about is the money. They make their money by scamming innocent people out of their money and not actually repairing appliances. I will NEVER use them again and I am telling everyone I know not to use them.

I was very happy with the scheduling, service delivery and price.

Very good service

They sent a man without the proper gauges to measure cooling in refrigerator so a second man had to come who had gauges.
Inefficient use of their time and mine.

They were good.

Called for a quote and the price was 3x more than what it should be.  I would do it myself if I was in the area (it's a 15 minute job + driving time), but they are trying to take advantage.  BEWARE & CALL AROUND!

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Very responsive and helpful on phone.  Had me send pictures of broken part to assist with ordering correct replacement part.  Arrived early for appointment, and replaced broken piece promptly.  Very professional and courteous all around.  My only negative is that the part seemed expensive for what it was, but I don't think that was the business's doing but probably the manufacturer.

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I had to pay a service fee. I did not tell him I was through Angie's list and that was my mistake. I did not realize that till later. The fee was $89 somehow in my mind I knew that that was what he was going to charge anyway. So, I was not bothered by it. He diagnosed the machine as needing a new motor. He showed me and some shops and some machines were missing down below. He said that the new motor would cost about $650 and for about $20 more I could buy a new machine for that. I agreed on that. So, that is what we did. He was very professional and polite. He put on something to cover his shoes with immediately. He went right to work and I had him check the price on a new motor. So, I was satisfied that he had checked the best that he could.

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The repairman was prompt and courteous. He asked questions and listened to my answers.

Located failed part and replace it with a new one. Job took only 45 min. To an hour.

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There was a smell of gas coming from my 48inch pro series Thermador range. The tech determined a small valve needed to be replaced at the burner site. To do that repair he needed to take the stove apart to get to the valve. During disaaembly the gas regulator was broken. He removed the gas manifold along with the attached regulator and brought to his shop. During the process of removing the regulator the manifold was damaged. Thermador was unable to find a replacement manifold. Many calls, missed appointments, texts the tech said he found a part in the thermadore center in S. Carolina. Day comes for installation and the tech never calls during the time he claimed he would. Finally after my husband texts him we were given the and quot;good news and bad newsand quot; . Never giving an explaination as to what happened to the S. Carolina part said that the part from Thermador was back ordered 10-12 weeks (this is ontop of being without a working stove/overn for 5 weeks). He said that he was able to weld the manifold together and we could use till the part comes in. He told my husband Thermadore said that this would be aand quot; fixand quot; till the part comes in. When pushed and asked if he would provide the person at Thermadore that approved this fix he recanted.
I should never have called Mr. Appliance in the first place to fix this high end appliance. This was my mistake. However Mr. Appliance is refusing to return calls in order to get this situation resolved. Waiting an addition 12 weeks is not acceptible and we ended up having to purchase a new stove. We are not asking for full restitution as that would be unfair. Howeve,r Mr. Appliance broke the part so should take responsibility and contact us to settle this issue. The website says they standby their work. I guess that only means in cert

ain cases.
Dont use Mr. Appliance
Do call the manufacture and use one of their certified repairmen

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I thought my dryer was toast. I was drying a load of clothes and opened it to smell a distinct (and very stinky) burning smell. I called Mr. Appliance and was able to schedule an appointment on my preferred day at a time that was good for my schedule. As promised, I received an email confirming my appointment, even narrowing my appointment window, along with a photo of the technician who would be arriving. The technician called 15 min ahead of time and showed up at my door promptly. He was polite and careful to wear protective shoe covers and keep the space neat. He took apart my dryer and inspected it top to bottom - the good news is that it wasn't broken. Turns out I had something in that load that I shouldn't have (stuffed animal). I now have the piece of mind that my dryer is in good working order and am happy he helped me identify exactly what was wrong. I will definitely call them again if I ever need any appliance repair.