Morrow Mechanical
About us
When you call Morrow Mechanical, you'll experience great service. We focus on things that we feel are important to you when you need an air conditioning and heating company. Like keeping service appointments that fit your busy schedule instead of ours. A respect for you, your home and your property. Repairing things right the first time with up front pricing. We accept all major credit cards and have 100% financing with no money down (wac). Award winning.
Business highlights
Services we offer
Heating & A/C, Insulation, Ventilation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 1% | ||
| 2% | ||
| 3% |
"Thank you for the great review. We look forward to servicing your home in the future. The Morrow Mechanical Service Team"
"Thank you for the wonderful review. We look forward to maintaining your home's HVAC system. The Morrow Mechanical Service Team"
"Thank your for the "A" review. We look forward to servicing your home in the future. The Morrow Mechanical Service Team"
"Thank you for allowing us to service your homes air conditioning system. We look forward to keeping your system properly maintained. The Morrow Mechanical Service Team"
"Thank you again for giving us the opportunity to serve you. We look forward to maintaining your homes HVAC system. The Morrow Mechanical Service Team"
I explained to him that the electronic motherboard was replaced just a year ago and he said "that doesn't matter it would need to be replaced again".
I told him to give me an estimate on doing just the heat strips and motherboard because i couldn't financillay afford replacing the entire system at this time. He again told me that he refused work on the heat strips that showed mold and again encouraged me to replace the entire system. I told him again that i would need an estimate on both, the heat strips/ motherboard and on replacing the entire system. with a disgusted look on his face (true story) he sat down and wrote and estimate for "aprox" $3,000 for the heat strips/motherboard and $8200 for the entire system....on a piece of notebook paper. no company logo, not his name, no phone number, no estimate number....nothing.....just 2 sentences on a piece of plain notebook paper.
before committing to spending $3000, i called another company from Angies list for a second opionion. They came to my house, went up in my attic, came down after about 20 minutes and told me..." the heat strips do show mold but the problem is the unit is wired to the "low power circuit and your thermostat is wired for "medium power" so the "low power" is burned out. I rewired it from the "low power" to the "medium power" to match your thermosat and the unit is working fine now". "i can give you an estimate for replacing the heat strips and total HVAC replacement now, and you should consider doing the repairs, but the unit could last several more years with no problems." I will only charge you for an inspection/tuneup for today."
so my repairs went from $8200 with Morrow Mechanical.....down to $75 with the other company.
MORROW MECHANICAL IS NOTHING BUT A RIPOFF AND NEED TO BE REMOVED FROM ANGIES LIST FOR BEING UNETHICAL. people go to Angies list to get honest and reliable services. Morrow Mechanical is neither.
I had watched the technician from One Hour Air Conditioning and did not have a good feeling that he ran the leak test correctly so I called Morrow Mechanical.
Arick from Morrow Mechanical arrived on time and within 30 minutes found the leak. Their price to repair seems to be fair from other estimates I have received.
Meanwhile the temperature in the house had risen to 82 degrees. A family member came to take a look at the AC that evening so we could sleep in the house without being uncomfortable, and we found out that the technician never even tried to reattach the frayed wires, and the breaker for the AC outside was never turned back on. After we reattached the wires ourselves, cleaned the outside coil of debris, and turned the breaker back on, our AC works quite well.
My review would have been much more positive if it wasn't so clear that the technician just wanted to sell me a new system (as evidenced by the failure to even try getting the wires reattached and turn the system on at the breaker, essentially leaving me as uncomfortable as possible in my home and desperate for any solution). There were other solutions to the problems I was having than a full system replacement, and the diagnostics run by the technician were not thorough or technical in any way. At no point did I see any gauges hooked up to my machine to prove I had a freon leak, no evidence that the system in the attic had any issues which required a full replacement, and no proof that the outside system required a full replacement.
"We would like to thank you for your feed back about the situation at your home. Our customers feedback is very important to us in understanding what is going on with our technicians. The team at Morrow Mechanical would like to apologize for the way he performed. We strive everyday to provide our customer with the best service possible. Unfortunately that did not happen in your case and we are truly sorry. We interview many people throughout the year and unfortunately sometimes people who do not share our values make it onto our team. The way he performed at your home was not what we teach at Morrow Mechanical. He should of presented you with all your options that included repairing the system and allowed you to make an educated decision. Upon leaving your home he should have put the system back the way he found it. If you happen to need an AC company in the future please give us a call. We would love to make it up to you."
I called Morrow Mechanical on Monday May 11, 2015 to schedule a check up of my AC unit. Talked to Jenny and set the appointment for Thursday May 14, 2015. They were supposed to show up between 9:00 and 11:00 AM. On May 14. 2015 at 12:00 I called and talked to Jenny again and was told she could not find the appointment. She did apologize but offered no incentive to reschedule the appointment that already had cost me 1/2 wasted day.
I would be careful of a business that does not honor the 5% senior discount shown on Angie's list, can't keep track of appointments, and offers no recourse to customers when they cost you 1/2 of your day.
Update -- Don't want to get into a he said they said but--- Jenny did apologize for the missed appointment but she did not state that she could have someone here in an hour. The reason for not rescheduling is she offered nothing for wasting my day and no assurances that they would show up next time. As for the 5% senior discount we are not talking much money but the web page says 5% discount for seniors, no exclusions, just 5% discount. I guess I just look at it as how this company stands behind what they are offering on Angie's list."Mr. [member name removed], We do apologize for the mistake and we did offer to reschedule or have a technician out within the next hour. Unfortunately you declined and stated that you were going with another company. Jenny did explain why the 5% discount did not apply to the already discounted tune up. If you would like the 5% discount off the full price tune up we'd be more than happy to do that for you, but we offered you the better deal of current special. We also explained that the 5% discount could be used off any repairs that were done."
"Mr. [Member Name Removed], we see that we had our technician out on April 11, 2016 and we are glad to see that the system is working and cooling properly for you. We apologize we were uninformed about your feelings about the installation initially, we were not aware that you were questioning if the system was running properly immediately afterwards. We are working on improving our response time and staying informed of our customers needs. We apologize for the inconvenience of having to reschedule, we don't normally reschedule our customers. Rarely do we depending on extreme weather and an extremely high call volume. We appreciate your understanding about the situation and we appreciate you choosing us to install your equipment and look forward to servicing your home in the future."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
17013 Seven Pines Dr, Spring, TX 77379
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