AUTUMN AIR

Very well. Ronnie Rains did an excellent and thorough job with the job estimate and negotiations. He stayed reachable the whole time and showed up during installation too. Miguel and his 3 man team did a fine job with installation, inside and outside (and was well tipped). Patsy the dispatcher did a great job keeping me well informed of all job steps and tech visits in timely manner. Not sure if everyone does it but AUTUMN AIR (AA) conducts a post - job full inspection by an separate technician to ensure proper installation. Eddie did a good job. Nice touch by AA and / or TRANE. Overall price was fair. Would use AA again. I'm also a loyal TRANE customer.

I was referred to them by my parents.

Great. They replaced the air conditioner, furnace, duct work and thermostat in one part of our home. They brought enough men to complete the job quickly. Another one of their people came out several days later to check the job and answer questions. He also came out a second time when I had more questions about the thermostat.

They were good. They can do, like, a yearly contract. They are on time, do their work quickly and are very clear in giving a good report. I use them twice a year.

I've used them ever since I had my house. I think they might be a little pricey but I just like going to somebody I know I can trust.

The first trip out to check my AC didn't even require a trip into my attic to look at my units - they didn't even clean the debris out of the compressor units outside the home. A total waste of money. I called them and they stated they would call me back to schedule an additional visit during which a proper inspection would be performed. No call was ever received - and to be honest I got busy and forgot about it. Then came time for the winter inspection of my heaters - I called to schedule an appointment and wanted to be here when the service was provided - so I took off from work and waited on them to arrive. No one ever showed - no one ever called - nothing. I wrote them a letter explaining my extreme dissatisfaction and request a refund - they ignored the letter. A totally unresponsive company - STAY AWAY!

I had a backup in the drain of the AC unit also and they fixed the problem. They installed my air unit and they have always been a great service. They are easy to get ahold of. They didn't charge me for things I didn't need. They came out pretty quickly and took care of the problems that I had. They're very responsive and I never felt like I was taken advantage of. The price was pretty good which covered labor and parts. They said it could cost anywhere up to $1300 but the condenser was covered under warranty.

Autumn Air installed our furnace and a/c unit before we bought the house. When we noticed their paperwork we continued using them. For about 5 years things went very well. They came when they said they would, technicians were wonderful, Saturday maintenance appointments were available. Over the past 18 months their service has deteriorated significantly. For one service appointment I booked 4 times, before a technician finally competed the service. The other 3 times there was a scheduling issue and no technician showed. When I called the office or the tech on call, I was told I had not been entered in the system for that day. Lots of wasted time spent waiting.

Installed equipment and were done by noon. No problems.

Autumn Air was the contractor that originally installed my unit when my townhouse was new about 4 years ago. I initially had problems with the heating unit continually coming on and off. Autumn Air replaced an electronic part that signals the computer when to come on and off. That was near 400. Within a couple of weeks. The blower for the heater would not turn off. I would have to go into the attic to manually turn off the heater. Come to find out the control panel was supposedly fried by a power outage (must state that my neighbor had same problem same day). That was another 900+ dollars. The service was quick, the appointment process was quick... my complaint is the cost of repairs. I wish I had requested several different estimates. Overall, my only complaint is the cost of repairs.