Founded 1979 • With Angi since July 2008
Angi Certified
water softeners
202278070Service Provider Response
Thank you for sharing your experience with others. Glad we are able to provide the superior service you deserve! Keep spreading the good news!!Service Provider Response
[Member Name Removed], Sorry for your frustrations. Yes, you are correct, JWS offers a Lifetime Warranty to the original owner of our product. There are specific maintenance and upkeep services that must be followed to continue the coverage of Lifetime Maintenance. We have been in business since 1979 and have always stood behind our Liferime Warranty options. We do offer a Warranty transfer of $500 to the secondary homeowners that you are welcome to take advantage of. As for the service charge you are referring too. Our record show that you were charged only $45 for your assessment. Our normal flat rate charge for any service is $150. So, it looks like your technician gave you a large break in service cost! We are here to help. We first received you ph# at 7:30pm on 6.21.18. Records show service mgr. Called you first thing 6.22.18, the next morning. Is there a better time that we can reach back out to you? Your form of communication has been through email so far. However, our technician does not have access to office email. The inner office secretaries have limited knowledge on answering technical questions for our product. Let me know when a good time is for our service mgr. to try and call you again. We look forward to getting your JWS system up and running so that you can enjoy the benefits of clean water!Service Provider Response
Thank you for your flexibility in scheduling. We do our best to keep out service times. however, in the plumbing industry it is difficult to forsee what we will run into in the field daily. I will bring this to the attention of our service manager and let him know.Service Provider Response
Good to here our guys were on time! The concept of Water Softeners is to remove your hardness from your water. In turn, this will alleviate solids from staying on your appliances, bath tub, as well as your skin. Sometimes customers feel as if they are not able to remove all of the soap from their body. The technician is correct in letting you know that what you are feeling are the natural body oils being able to flow through your skin, now that the soap scum is no longer leaving a film on your body. I also reviewed your service work order. I noticed that you do not have a Jason's Water System installed. I know that with our products, when customers feel that their water is too soft feeling, we can add a 'bleeder valve' which will allow a small amount of hardness to be delivered in your home to offset the silky feeling. I hope that this will help with clarification of your concerns. Thanks, Emily VP OperationsService Provider Response
Thanks for the positive review! Jason is very passionate about educating homeowners and taking care of his growing clean water families. Glad you are enjoying the benefits of clean water from Jason's, the only system on the market to meet Plumbing Codes!Service Provider Response
Thanks for the positive review! It is our goal to connect with every customer so that we can be sure they have a full understanding of the entire process of buying a water system. Glad you are enjoying! Let us know if there is anything we can do for you. Thanks, EmilyService Provider Response
We apologize for the mis-communication and would love to make this situation right. I've given your information to our General Manager and he will be contacting you shortly.Service Provider Response
[member name removed], I checked our service work order for your call and spoke to the technician. He let me know that he did review your system and checked it for leaks. There were no leaks. He then advised you that to update any replacement parts, you would have to contact the mfg. who made your system. They are a sole proprietor company and are the only ones that can provide you with specific parts needed for your system. I will look into updating our Angie Big Deal to better clarify.Service Provider Response
[member name removed], Thank you for the amazing review. It is our pleasure to provide you the with the highest standards in service and product. You deserve it!! ~EmilyService Provider Response
(member name removed), Thank you for your amazing reviews. I am glad to hear that you feel our Jason's product was a great investment in protecting your home. Let us know if you have any friends that would also like to take advantage of clean water. Thanks, EmilyI home water test, water softener diagnostics, sales and installation of water treatment products
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