Founded 1979 • With Angi since July 2008
*** HOMEOWNER ALERT *** DON'T GET SCAMMED! *** BE AN EDUCATED BUYER!! *** PROTECT YOURSELF & YOUR INVESTMENT!! *** ASK THESE QUESTIONS... 1) Are your water softeners certified to IPC (International Plumbing Codes) standards? A) Who certified you? B) WQA does not certify to PLUMBING CODES!! C) They must be Validated to a peak flow rate of 17 gpm's. If you want all the water treated all the time & not have water pressure problems. 2) Are you certified to NSF 44 or NSF 42? A) What flow rate were you certified to? 3) Jason's, The Water Softener Manufacturing with Integrity. 4) The Only Water Softener System Certified to Plumbing Codes by the National Association of Home Builders Research Center. 5) The Only Water Softener System Certified to NSF 44 & 42 by the National Water Quality Association on the same system at 17 gpm. 6) A family Business serving the San Antonio area for over 33 years. With office across the state of Texas & in Las Vegas.
Awards and Badges
Angi Certified
Business Highlights
Women Owned & Operated
Family Owned & Operated
24/7 Service Offered
Emergency Services Offered
Eco Friendly
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Projects
Water Softener Installation
water softeners
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Ratings Distribution
Rating Details
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water softeners (45)plumbers (7)
Showing 1-25 of 45 reviews
Jessica W.
02/15/2023
Kiyono V.
12/10/2022
We purchased a system 3 years ago and system is running great. We only get the annual service check and other than that- we don’t do anything. Customer service to request under sink filters is very easy and everyone is responsive in the same friendly manner as when we requested our quote to purchase. We have recommended Jason’s to friends who have been just as pleased with their water as well.
Description of Work
Leaky faucet
Category
water softeners
Hire Again?
Yes
Service Provider Response
Thank you for sharing your experience with others. Glad we are able to provide the superior service you deserve! Keep spreading the good news!!Don C.
06/08/2020
Our experience began a few months ago just prior to San Antonio’s shut down due to Coronavirus. Ben came to our home and not only showed us the system but did a water test for us and after installation of main Softener system Eric came to install our new home Pure Water System but part was not correct match for our kitchen part had to be ordered to match our Brushed Nickel finish on our kitchen faucet. Once the lock down was lifted. Then Alfred installed the brushed nickel unit and we are drinking really good tasting water, pure and clear. The owner Emily is a joy to deal with and she called me directly and apologized for the wait and to make sure we were satisfied and everything was fine. Jason’s Water Softener here in San Antonio is an outstanding company with outstanding employees who are courteous, professional, friendly, and very helpful, and top notch management and ownership. I highly recommend if you’re in the market for a Water Softener, don’t hesitate to give Jason’s a look. Quality matters. ❤️🇺🇸
Description of Work
Installed our Pure Water System that we got when we purchased our Jason’s Water Softener System.
Category
plumbing, water softeners
Hire Again?
Yes
James B.
09/11/2019
The technician arrived at the appointed time. He tested my water and system. He informed me that a valve was leaking and put my system into bypass. He then tried to sell me his service ( Not Jason's) for cash or check only. The annual service was not conducted and the filters for my kitchen sink were not provided. I returned my system to normal after Jason's technician left and had another water softener provider test my water a couple days later. This subsequent test indicated that my system is working. The leaking valve is allowing a small amount of unsoftened water to be combined with my softened water - not enough of a reason to bypass the system in this second opinion.
Description of Work
Annual Service for water softener system
Category
water softeners
Cost
$185
Kim T.
08/07/2018
A Representative has yet to contact me concerning this issue. The water softener was paid in full.
Description of Work
I have left several messages requesting help in reprogramming my water softener. There is an error code 01. No one will return my phone call or respond to emails sent. I spent a lot of money on this system and expected better service. Very disappointed
Category
water softeners
Chad B.
06/21/2018
Service tech came out, assessed the system and basically said I needed to replace the head and the basin. Tried to talk me into purchasing a whole new system for an ungodly price tag. I asked why my current Jason system was not covered under the same lifetime warranty. They basically said that I am not the original owner of the house (second owner) so the warranty was null and void. First, that is a weak and unethical argument. Second, their responsiveness since I questioned their argument has been nonexistent. Third, they had the audacity to charge me for the assessment visit.
Description of Work
I needed service performed on my Jason's Water System and a possible head replacement.
Category
water softeners
Cost
$100
Service Provider Response
[Member Name Removed], Sorry for your frustrations. Yes, you are correct, JWS offers a Lifetime Warranty to the original owner of our product. There are specific maintenance and upkeep services that must be followed to continue the coverage of Lifetime Maintenance. We have been in business since 1979 and have always stood behind our Liferime Warranty options. We do offer a Warranty transfer of $500 to the secondary homeowners that you are welcome to take advantage of. As for the service charge you are referring too. Our record show that you were charged only $45 for your assessment. Our normal flat rate charge for any service is $150. So, it looks like your technician gave you a large break in service cost! We are here to help. We first received you ph# at 7:30pm on 6.21.18. Records show service mgr. Called you first thing 6.22.18, the next morning. Is there a better time that we can reach back out to you? Your form of communication has been through email so far. However, our technician does not have access to office email. The inner office secretaries have limited knowledge on answering technical questions for our product. Let me know when a good time is for our service mgr. to try and call you again. We look forward to getting your JWS system up and running so that you can enjoy the benefits of clean water!Brandon V.
07/26/2016
Installation went very well and very fast. I would say the service is great. As another reviewer pointed out, the system is very much overpriced. You can get the exact same system (even a better one) online less than half of the price of this system, and installation really is not that difficult. Next home purchase I will save my money and purchase one online and install it myself, or pay someone to install. I give them an overall "B" because my friend referred me and he did not get the incentive that was offered, nor did I receive the reverse osmosis system for the kitchen that was offered as well.
Description of Work
New installation.
Category
water softeners
Cost
$3,750
Ricardo V.
02/09/2016
I think it is very expensive for something that we could have gotten way cheaper. We haven't had any problems but it is way too expensive. I don't think it is any better than any other water softener. The service was good, it was not excellent but very good. We had an issue at the very beginning and they came right away. The price is just twice as much as any other place that will give you the exact same system. That is my only issue with it.
Description of Work
I used Jason's Water Systems for Water Softeners.
Category
plumbing, water softeners
Cost
$3,500
Kim E.
08/25/2015
I have a 7 year old water softner that I needed maintenance service on it. They came out and told me that it was not working. The problem was scheduling the visit. I had to follow up with them after purchasing the service to schedule a visit and then the initial visit got cancelled, so I rescheduled for the following week. I was told they would be there at 10 am, but they did not show up till about 12 and I had to call them to find out their location and when they would show up. I work and had to schedule time off both times to be at home and would have appreciated more respect for my time. If they had given me a time frame, then I would have taken the day off and not been expecting them promptly at 10 am. They came and spent less than 10 minutes at my house.
Description of Work
Water Softner maintenance
Category
plumbing, water softeners
Cost
$90
Service Provider Response
Thank you for your flexibility in scheduling. We do our best to keep out service times. however, in the plumbing industry it is difficult to forsee what we will run into in the field daily. I will bring this to the attention of our service manager and let him know.DOLORES V.
08/18/2015
He arrived on time but said there was not anything wrong as all W.S. water was OILY on the skin.That I was feeling the oil from my body! I could not remove the soapy feeling from my body. Jason did not try to check out the W.S. . I would not recommend him for any plumbing work Dolores Vourvoulias
Description of Work
said I was the 1st person to complain about the water being too soft--added 1 bag of salt and did not look at the water softner
Category
plumbing, water softeners
Cost
$35
Service Provider Response
Good to here our guys were on time! The concept of Water Softeners is to remove your hardness from your water. In turn, this will alleviate solids from staying on your appliances, bath tub, as well as your skin. Sometimes customers feel as if they are not able to remove all of the soap from their body. The technician is correct in letting you know that what you are feeling are the natural body oils being able to flow through your skin, now that the soap scum is no longer leaving a film on your body. I also reviewed your service work order. I noticed that you do not have a Jason's Water System installed. I know that with our products, when customers feel that their water is too soft feeling, we can add a 'bleeder valve' which will allow a small amount of hardness to be delivered in your home to offset the silky feeling. I hope that this will help with clarification of your concerns. Thanks, Emily VP OperationsRaymond H.
04/20/2015
He was excellent and he has all the qualification papers. They are very helpful if I have any questions.
Description of Work
We use Jason's Water Systems.
Category
water softeners
Cost
$4,300
Hire Again?
Yes
Service Provider Response
Thanks for the positive review! Jason is very passionate about educating homeowners and taking care of his growing clean water families. Glad you are enjoying the benefits of clean water from Jason's, the only system on the market to meet Plumbing Codes!MARIA D.
02/16/2015
The experience with them was very positive. I liked the level of personal service. The quality of their work was very good.
Description of Work
They put in water softener.
Category
water softeners
Cost
$5,000
Hire Again?
Yes
Service Provider Response
Thanks for the positive review! It is our goal to connect with every customer so that we can be sure they have a full understanding of the entire process of buying a water system. Glad you are enjoying! Let us know if there is anything we can do for you. Thanks, EmilyPaul A.
02/10/2015
Set an appointment with Emily Watson for 11AM today (2/10/15) and never showed up nor did we even receive the courtesy of a phone call or text. They blew it, back to researching a more reliable company. Update: 2/24/15 : Company response back on 2/10/15 (below) was that they were sorry and that the General Manager would call me. It is now 2/24/15 and no calls. I tried to call Emily Watson and got a "mailbox full" message and was not able to leave a message. It is very clear to me that this company does not care and would be unresponsive to any unforeseen issues that would arise from any service they would of performed. Thankful that I did not get into a business relationship with this outfit. I live in a new development and new neighbors are always asking about water softener options. I know one I will not recommend.
Description of Work
Set an appointment with Emily Watson for 11AM today (2/10/15) and never showed up nor did we even receive the courtesy of a phone call or text. They blew it, back to researching a more reliable company.
Category
water softeners
Service Provider Response
We apologize for the mis-communication and would love to make this situation right. I've given your information to our General Manager and he will be contacting you shortly.Gregory K.
02/10/2015
Technician came out and said they don't work on Kenmore systems. That is not laid out in the Angie's Deal I bought. I am receiving a refund from Angie's List.
Description of Work
Did not work on system.
Category
water softeners
Service Provider Response
[member name removed], I checked our service work order for your call and spoke to the technician. He let me know that he did review your system and checked it for leaks. There were no leaks. He then advised you that to update any replacement parts, you would have to contact the mfg. who made your system. They are a sole proprietor company and are the only ones that can provide you with specific parts needed for your system. I will look into updating our Angie Big Deal to better clarify.Aaron G.
11/08/2014
This is my final review of Jason?s Water Systems. I felt it was wrong not giving them an excellent rating again because our system is still kicking and doing well now. Back during the fall of last year we were having serious issues with our unit with it not pulling out the salt in the tank. They found the issue and it turned out to be a bad hose and gasket from the parts dealer and not their system from what we were told. It is now going on a full year and our system is still going strong. Also, a friend of mine who also has their unit, also is pleased with their system again since his has been working well too. So overall, their system has been keeping our water soft at 1 grain (probably even less since the water test instantly turns blue). Our laundry, showers, ice box, and other water items in our house work extremely well now. I am very pleased with the system again. I do applaud them calling us directly and explaining their difficulty with the faulty part and feel more comfortable with owning their unit. Overall, the price for the system was competitive with other units and companies out there, and it has been keeping our house at 1 grain. The wife and I are very pleased with the system and will look into getting another in the future for our new house.
Description of Work
Installed water softener system in the garage.
Category
water softeners
Cost
$4,600
Hire Again?
Yes
Service Provider Response
[member name removed], Thank you for the amazing review. It is our pleasure to provide you the with the highest standards in service and product. You deserve it!! ~EmilyJoaquin S.
05/12/2014
A very professional company from start to finish. My wife and I were very surprised that Jason himself dropped by to give us his sales pitch for his company. He is very honest and straightforward business owner and answered all our questions. Next day we had our system! Quick fast installation by their A+ tech and so far it has been the best upgrade for our new home. Well worth the money in comparison to the cheap alternatives at Lowes or Home Depot. Also Jason?s Water always guarantees their water softener systems for life!!!
Description of Work
Installed a new Jason's Total Water Softener System.
Category
water softeners
Cost
$4,200
Hire Again?
Yes
Service Provider Response
(member name removed), Thank you for your amazing reviews. I am glad to hear that you feel our Jason's product was a great investment in protecting your home. Let us know if you have any friends that would also like to take advantage of clean water. Thanks, EmilyEvelyn M.
04/02/2014
Beverly C.
03/07/2014
They did an excellent job. The guy came and talked to me about it and set up the service the next day for the technicians to come out and install. He showed me where they were going to set the system. Everything ran fine. I had a little glitch the second day and they sent out a guy to check on me and see how everything was. They are an excellent company. They were really good. They cleaned up their mess. I chose to get the largest unit. Their price was comparable to others. They were here exactly on time. They were very professional.
Description of Work
I used Jason's Water Systems.
Category
water softeners
Cost
$4,000
Hire Again?
Yes
Walt M.
03/03/2014
Cynthia A.
01/06/2014
Jason was quick to respond to my call and set up an appointment to discuss his product. Jason was very thorough is his presentation and receptive to any questions and concerns that I had. He was helpful in scheduling a time that was quick and accomodating for me. The installers were professional and friendly. Afer a month of the install, I have already noticed the yellow spots that had accumulated in my sink (from my previous "water softener") have faded away. Overall, I am very pleased that I contacted this company. Jason is a true professional. Personally, he is a very compassionate man with the same high morals and values that I cherish, and that are so rare to find these days. It was a pleasure to do business with him!
Description of Work
Replaced existing water softener with a new 4000 series.
Category
water softeners
Cost
$3,800
Hire Again?
Yes
Michael G.
10/09/2013
Dealing with Jason?s Water Systems was a pleasant experience. From the time we sat down with Jason to discuss water softeners, install and payment. The information Mr Montgomery provided was very detailed and presented in an orderly manner. Once the wife and I decided on the softener we scheduled an appointment which had to be changed based on closing dates. Jason?s Water Systems was very flexible and the install was quick and painless. I would recommend to family and friends.
Description of Work
Install water softener
Category
water softeners
Cost
$3,000
Hire Again?
Yes
Janice N.
05/28/2013
Happy with service, system and timeliness of response in correcting a malfunction and inaccurate setting. Mr. Montgomery is a delightful gentleman and a pleasant person to work with. The only comment that I would make is that I made the appointment for the installation of the system and went out of town - I came back and prepared for the installation only to have the company not show up. When I contacted the owner he stated that he cancelled because he called me and could not reach me; however, the appointment had been finalized and there was no need to "confirm." Be that as it may, he worked with me and rescheduled in a relatively short period of time. There were some glitches due to the hasty rescheduling but the system was installed in one day once scheduled. The system mal-functioned in April and Jason's responded and made the appropriate adjustments. Happy to provide what I think is a fair and accurate review.
Description of Work
Installed a system in July 2012 and repaired system in April 2013.
Category
water softeners
Cost
$3,500
Hire Again?
Yes
Dell C.
04/15/2013
Mr. Montgomery was a pleasure to work with. He sold us a water softener and installed it the same day which was a Sunday no less! We have had an Eco Water System and a Culligan Water System but this one beats them both. The quality of our drinking water is superb.
Description of Work
Jason Montgomery installed a water softeneer.
Category
water softeners
Cost
$3,800
Hire Again?
Yes
lisa C.
11/26/2012
Kelvin N.
11/05/2012
I was a causal conversation instead of a sales pitch. Educated us on what was required for the size of my home. How a water system works and what could happen it we did no select the correct system. Never said he was the best but show the difference of what others provided up against what we needed. He had specs and information on just about anyone you wanted to compare. It never came across Jason's Water is better but this what the have and this is required for your home. At the end he told us what his system can provided compared only to what my home requires. The whole thing made since with a lifetime warrant included in the sale. The softer equipment is built by Jason's Water and certified. The company has the heart of a teacher and very Godly men. I honestly never felt so comfortable paying for a service. Mike and his Dad came out to the house removed their shoe and were friendly and talked us through the process. It did not take long at all to install. They tested the water and explained how to maintain the system. We completed the transaction and share our faith in prayer. I will refer Jason's Water to family and friends.
Description of Work
Installed a water softer. Clean installtion and removed their shoes.
Category
water softeners
Hire Again?
Yes
Phone
Address
8603 U.S. 281 Access Road ste 103
Spring Branch, TX 78070
Website
http://www.jasonswatersofteners.com/Licensing
Licensed
- Trade License Number
- WT0006154
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
We are actively performing full services. We are taking additional precautions to protect our customers.
I home water test, water softener diagnostics, sales and installation of water treatment products
Health & Safety Measures
We complete exterior work only (No need to enter home)
We will wear masks and gloves when we visit your home
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.