called back the same day and scheduled an appointment the next. repaired the roof and flashing. no more leaks!!

Great guy and went pretty well. 95% of the job went well but didn't ever fix the mess ups. Drywall strip from tape and some messed uo paint.

UNBELIEVABLE!!! If you have a RELO punch list I cannot imagine calling anyone else. He took the inspector check list I emailed, came to view the issues at my home, provided a quote, came ASAP so I could close on my home, and brought 2 trucks of materials to knock out every job I had remaining on my list within a crazy 3 day period. The team of 5-6 people was professional and deployed to attack every issue called out by the inspector. Alan even found a few things that the inspector did not catch and repaired those as well. I would say that 99.9% of the work was to perfection with only 1 area of improvement to call out. After replacing a light switch, the light switch plate at our entry was damaged and cracked when it was placed back on. I would have liked Alan to tell me he cracked it and glued it but would then bring a NEW replacement when he had a chance. HOWEVER, for 3-4 dollars versus the incredible work they did, I will just go get a new one at Home Depot sand replace it myself. THANK YOU FOR YOUR SPEED, QUALITY, PROFESSIONALISM, and EXPERTISE TO COMPLETE OUR WORK. Is we need you in Arkansas we will call;

Alan was great and he was able to complete the job in an hour. the repair looks better then ever before, he cleaned up after him self and made sure a was my wife and I were both happy with his work.

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Called at around 10am Alan said he could swing by in the afternoon. He showed up around 5PM.  Gave me an estimate started work and was done by 6PM. Great job I am very pleased.

The job was done by ACB Services ( including the owner Alan ) over the course of two days.  The first day, while they arrived a half hour late, they did a fair job repairing and repainting the cracks in the ceiling.  The second day, however, not even close.  After completing the work the quality told me all I need to know about this company and the owner, Alan.  There is a reason his company has received several poor ratings and I was unfortunate enough to experience first hand why.  For starters, they arrived over an hour late with no explanation as to why.   Next, they prepared the walls for retexturing and repainting.  The texturing was to match the other walls that needed no repairs.  They obviously and admittedly  did not know what they were doing!   You might be asking yourself admittedly?  Yes, Alan told me they didn't know how to retexture but could do something that would be comparable.  That was a complete and utter lie.  The work was shoddy at best and that's being generous.  Moreover, they clearly didn't know how to paint and blend it to the already painted surface.  In addition, they missed several spots.  Not only that, in one spot it literally looks as if someone took a can of spray paint and covered a section of the wall.  So now I have a massive spot on my wall that is much darker than the original color.  After the work was completed, I could tell it didn't look right.  When I brought that to Alan's attention, he told me not to worry that it just needed to dry and it would look a lot different in the morning.  Well, morning came and I was met with an eyesore so I immediately called him.  He asked me if I was going to be home all day and when I told him I would.  He assured me he would come by and take a look at it.  Guess what?  He never showed up.  By this point I had it.  I called my bank and sure enough he had already cashed my check.  By then, I knew I had been taken.  The work ACB Services did speaks for itself and the poor reviews back it up.  I am very disappointed the owner didn't come back and at least try to right what he and his company messed up in the first place.  I strongly urge anyone reading this review to consider the alternatives before agreeing to allow ACB services to do your repairs.

The vendor made the scheduled appointment but charged me $40 to walk a property to provide an estimate for renovations.  I contacted the vendor several times to get the quote but never received one.  The vendors' follow up is poor and unprofessional.  If the vendor was too busy, then he should have stated so up front instead of charging me $40 for a job he knew he wouldn't accept or even quote.

The job went well. The job was much worse than was expected and took longer because of water damage underneath the home and damage to flooring underneath. Allen and his crew were very professional and worked very hard and the work well done. It was a mess but they were very good at cleaning up after every days work.

I contacted Alan to have a bunch of touch up/upgrade work done on a house we just purchased before we moved into it. Alan was very polite and warned me that he was swamped and it would be a few days before he could do anything, which is understandable and I think a good sign when hiring a contractor. Alan kept in touch and a couple days later called so we could get the ball rolling. He called me every step of the way and each time I came up with a new project for him he and his crew completed each project in 1 day (work that would have taken me a week for more). Once I was able to get to the house and check on the work that was completed I was very happy, everything looked excellent and I couldn't be happier. I also had a small issue with a water leak (water dripping from the ceiling in the kitchen from the upstairs). I called Alan at 4:00AM and he answered!! Him and his crew came out immediately that morning and fixed the issue (an old water supply valve under the master sink that had washed out). Alan and his crew replaced all the water supply valves in our house at my request. Alan is a very respectful and polite individual and I am very happy with all their work and his drive to make sure we are happy!! I will be using Alan for all my upcoming projects!! I highly recommend ACB services.

    Alan was very punctual and did a tremendous amount of work at first.  The job was to be completed in 10 days , but took about 15.  There were problems getting windows delivered and Alan's co-workers were absent which delayed completion.  Mistakes were made in framing the room addition and another 1/2 day was wasted.  The daily clean up could have been better and tools and other equipment were not put away.
   My main complaints were Alan's unwillingness to work more on leveling an area in the kitchen which was included in the original estimate. Also sheet rock repair and texturing was not done to my satisfaction.  Alan dismissed my request by saying it won't show.  Well, it does show! We also now have a dip in the floor because the wrong thickness of plywood was used. 
  I also had to call Alan because the gutters that he re-installed leak.  He came out once to correct the problem, but they still leaked.  I called him again, and he said that that was impossible.  Well, they are still leaking Alan!  If you take the time to call me, I will note it in a review update.  You claim to be wanting "lifetime customers", but you need to improve your services.

Provider came out approximately 1 hour late to assess the job.  I was informed no job was too small and he would send over an estimate that same evening. Never heard from him again. 

The first day Alan and his crew showed up for the job, they drove through my front gate damaging it so badly it would not close properly.  When approached about it, Alan accused me of damaging it myself and blaming it on him which was certainly not the case.
The next probelm was a tree that needed to be cut down before starting the job.  Alan hd previously agreed to cut the tree down and we discussed where it needed to be felled in order not to damage a nearby oak.  In fact we stood together, along with his crew, and at least three times discussed this, as I had concerns about making sure the oak was not damaged.  They were shown where the tree needed to go down and everyone was in agreement.  They mentioned if needed, they would send one of the crew down with ropes to make sure the tree would go in the right direction when it was cut.  After running a quick errand, I came back to find they had felled the tree in the incorrect direction.  At that time, I had not yet discovered the felled tree did in fact break off a large limb of the oak tree I was concerned about.  This was the only limb that was to provide shade for the structure they were building.  When this was discovered, I was extremely upset and called Alan to discuss it but had to leave a message on his voicemail.  This was on Wednesday evening; however, he did not call back until Sunday.  His response was that I had not paid him additional money to cut down the tree; but if I had, he would have made sure it was trimmed up before being cut so as not to do any damage.  At this time, let me mention again, that Alan agreed to cut down the tree and there was never any mention of additional money owed to do this.  Therefore, he totally disregarded my concern for the oak as well as my specific wishes it not be harmed. 
Before the holes were dug to begin the project, we concluded we would not need to move a large rock or to drill through it.  This extra work had been included in the budget; however, when I mentioned the monies would not be needed and should receive a refund, Alan refused.
The only work Alan and his crew completed (other than cutting down the tree) was to drill the holes and set four 8 by 8 cedar posts.  Since he did not pick out his lumber, three of the four posts had splits in them already.  But when Alan and his crew set the posts, the one with the worst split was placed in the most prominent position, leaving it to be seen by everyone walking by.  There was also concrete left on the bottom of two of the posts.  Once he walked off the job, it was discovered the posts he set were not squared or evenly set.  This caused the new crew to take more than a day to get the structure squared enough to begin construction.  Additionally, since Alan did not pick the lumber, these cedar posts as well as other large cedar posts previously delivered had black strap marks that had to be removed before being stained.  This process took the new crew about a day to correct.
After the gate, the tree, and the split posts with the worst placed in the most prominent position, Alan agreed it was best for him to leave the job and I would only be responsible for paying for the supplies, which I had done so already.  He again mentioned he did not charge me any additional monies other than what he paid for the supplies.  At that time, I requested the itemized receipts for all supplies purchased as proof the amount he was paid was the same, which he agreed to supply.  A text was sent following up on this request as well as leaving a voicemail a few days after that; however, he did not respond to these requests.  When the new crew began construction, it was discovered the "ridge beam" was missing from the job as well as all the hardware (screws, nails, etc.)  I was able to obtain from the store the itemized Customer Order Report that Alan would not provide.  The total cost of the supplies for the job was $5,134.74; however, according to Alan, the cost of the supplies was $8,785.00, which is what he had been paid.  This basically means he over charged me $3,650.26 for supplies.  Again, I must reiterate that according to Alan, he was strictly charging me the cost he actually paid for the supplies, which was definitely not the case.
And, finally, his crew left their personal trash behind in the form of cigarette butts and empty beverage containers.
In summary, there is no way I would ever recommend Alan, his crew, or his company for any job at any time.  He will be reported to the Better Business Bureau as well as taken to Small Claims Court if he does not refund the overpayment ($3,650.26)  immedicately.  The small amount of work he and his crew completed was certainly inferior and you should not trust what he charges you for supplies without obtaining the receipts before he is paid.

ACB started the work, but I had to fire them after what I consider unprofessional business practices, totally destroying our budget and our confidence in them.
When I hire a contractor, I expect an inspection and a bid for time and materials to complete the job. As ACB has ontheir van, ?One call does it all.? Unfortunately I allowed them to start working before seeing on paper or agreeing on all the work to be done in our
master bath and getting a firm price. Once it was demolished (tile in shower and floor removed, as well as vanity top, garden tub, mirrors, etc.) THEN I get an invoice for demolition, not an estimate for the whole job. In a day and a half I had run up a bill of $4840 and only had a torn up bathroom and dusty bedroom to show for it.  True, the drain in the floor had been moved several feet and the water supply to a new vanity had been moved as well. But that was it.
 I elected to continue, again asking for a written bid on the whole thing, but it became clear that ACB was interested only in piece-meal, taking each task and breaking it into as many small parts as they could think of and charging what I consider exorbitant labor-only prices, despite not being bonded or having electrical or plumbing licenses. Meanwhile I have a torn-up master bath, a master bedroom that I cannot use and no clear path to the end. We bought almost all of the materials and did the running to town to purchase things. (We live in a rural area about 20 miles from suppliers). I felt like I was and employee of ACB.
One week later, Alan said he was
working on other jobs for a few days and not on ours, ignoring the bathroom.  I?d had enough and looked elsewhere. We cut our losses, lowered our stress level, and had another contractor repair and finish what ACB started.
If you hire ACB, my advice is to  make sure that you are very clear on what ACB will do and for how much? and what you are
responsible for and will pay for before they do ANYTHING.  We were taken in because they were able to start in a couple of days. If you have no firm agreement, after things are torn up, you have no leverage at all and you must either continue with them or
stop with a messy dusty house. I trusted that Alan would treat us right, but got ?nickel and dimed? instead. The cost kept changing. My mistake.
The work by ACB varied. Some was sloppy, some work has to be redone, some seems all right. Some of the tile were not laid correctly and had to be dug up and redone. They did a little here and there, but nothing was getting DONE. They started on work that we had only talked about, without permission. Some of the work seemed OK ? the demolition was fast and efficient. Digging up the foundation and moving a drain and water was good. There were flaws in just about everything else.  Maybe they would have finished it without prodding or additional extra superfluous charges, but I had lost faith in them to do it in any kind of timely, efficient, and affordable way.
I liked Alan Gayford, who is ACB;  just didn?t like the way he handled our business.
The Good: Reasonable good work when motivated. The first few days they were punctual and polite.
The Bad: The project was straight forward, but paperwork was not as advertised. Even after I terminated their services, I was still not sure of how much it was going to cost. ACB works more than one job at a time and "rotates" through them. Then we were ignored for almost 5 days and a bathroom only partly tiled, no grouting, etc. Outside work on siding sloppy and unprofessionally. Received at least five different Invoice/estimates, from ACB and never could tie down the cost of work to be done.
The Ugly:  

• No firm estimate/contract before work began (partly my fault for allowing it).
• Stress of dealing with an aggressive contractor overcharging and refusing to quote a price before finishing.

Never called after initial email contact.

Alan (& team) provided drywall & texturing services with some electrical splattered in. He also provided advise where a possible safety issue may have occurred and advised regarding known future work. The job was completed as described on the estimate.
Make sure you ask him for detail within the estimate so you are clear on what you are getting - that is not a blurb against him, as a matter of fact he was more than willing to answer all questions to satisfy my overly inquisitive engineering brain.
I am pretty finite when it comes to the way my house looks so when Alan and I had the opportunity to walked the job - I was able to point out places where it would need some touch up. Alan made plans to return to satisfy my need. This is where he would have gotten an 'A' for professionalism - the only reason he got a 'B' is because I threw a lot of work at him at our first meeting -  I simply feel he should have broken down the estimate based on each project.
 
Also as a side note - I could not be present as the work was being completed so I had given him a key to access my lake property - I felt (& still feel) completely safe in doing so.
One of my favorite aspects about Alan is when a challenge was presented he got excited about the possibilities of the project. He clearly loves what he does.

good job of fixing door and installing dishwasher.  Poor job on fixing drywall.  Not smooth.

He was very organized, as were his workers. They had everything set up to do a job and do it quickly.

Very satisfied with work- will hire again.