Dimension Electric Heating & AC Inc

I was thoroughly impressed. It was easy to make an appointment. The workers were pleasant, professional, and punctual. When they left, everything was done exactly right. Great job!

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The last time they were dispatched, they took over for a unscrupulous contractor who didn't seem to have a license. They got here quicker than expected and did a great job of communicating and keeping me informed. Debbie is a straight shooter and willing to explain any questions you have. I wish the home warranty companies would use them every time they have the expertise to solve my problems. Danny has also taught me a few things about my AC and heating that has saved me money such as showing me how hot it is in my attic and the savings I could get with an attic vent fan. In this last case, I ended up paying the $60 service fee and the home warranty company paid the rest. I based the $900 price on what the home warranty company tried to buy me out on, I suspect they paid a little more for Dimension Electric as I'm about 45 miles away from their office and I think they told me they charge them a trip charge because of the distance. Thanks,

Showed up between 9-10 the first two days and left at 3. 1st day one crew spent whole day on 3rd floor installing 12 plugs and running wiring to them. 2nd day same crew ran 12 recessed light fixtures and wire to them and two recessed light on balcony, left at 3 leaving a set of ceiling fans not working and 2 sets of lights not working. Another crew showed up around 11 to install new breaker box and redo wiring and add ground 3rd day nobody showed up, called office at 10 was told there were emergencies, finally someone showed up at 11 and promptly went to lunch, then went to third floor until 3 and left, not doing anything. Fourth day crew shows up was told to remove shoes or wipe feet good as they had to walk over carpet and it was raining outside. One of the workers copped an attitude with that so the crew left. The office called and a long conversation about what did and did not get done including the attitudes transpired and the office lady continued to make excuses so I told her to tell them to go home until the attitude changes and told her to tell the owner to call The owner called and I asked for a meeting in person, he said he would call back. After a whole day with no call I left an e-mail to just terminate the contract and have the owner come and see what material and labor was used. He showed up the next day, refused to see anything and gave me an invoice for $3400. There was nowhere near that much material or labor used and the invoice was not itimized.

Other than the technician being 30 minutes late from the appointment time, he evaluated the problem and made the repairs in a short amount of time. I would recommend this company to anyone for their professionalism and expertise.

The company handled this service call as an emergency because the residents were aged 88 and 93, one was on oxygen 24/7 and breathing negatively affected by the heat. The air conditioner had gone out completely during the 100+ degree heat wave. The dispatchers diverted personnel and sent someone out immediately. They checked everything out and promptly fixed it in timely manner. We had cool air conditioning after they left. Would definitely recommend the company to others.

They can usually get out within a day or two. If I have something low priority, I let them wait until it is convenient. That way if something ends up being a rush later, they may have a better chance of getting to me quickly as they did when my AC was out. I have also hired them to do work while they are here that isn't covered by the home warranty. They have been reasonable in their charges and the work has been good.