San Antonio RVs

On 9/29/2022 we called a service center listed with our purchased insurance through the dealership, because we noticed some water damage in the kitchen area. The technician informed us of a bad rubber gasket in the shower valve and repaired and billed for the work. I decided to file a warranty claim for the damage to the panels, so I called Winnebago Warranty Center. October 2022, I explained to the warranty representative that there had been a leak in the shower caused by a faulty rubber gasket, and as a result there was some water damage on the paneling facing the kitchen around the pantry and fuse box area. To my knowledge this was the only visible damage I could find. The rep was able to send this to her team and get it approved for a warranty repair at a certified Winnebago service dealer. Out of the choices she offered me, San Antonio RV in Seguin, TX was the closest to my location. I reached out to them and spoke with John Stenger who is the service manager. John explained to me that Winnebago requires a thorough inspection of all possible damage, and it would take a bit of time. This took roughly two or three weeks for him to assess the damage and put together the work order to submit to Winnebago. After a few days John told me that Winnebago denied the claim, which was surprising to me considering the rep told me that it would not be denied. After further discussion with John, it came to light that SA RV submitted a claim for water damage and several other items that were not discussed. Red flag! I told John that I would call Winnebago and find out what the issue was, he advised me not to do this and that he would have a warranty representative call them and straighten the issue out. Another few days went by, John let me know this time the claim was accepted, and they would order the parts and begin work. I found out that the reason the claim was denied was because SA RV decided to add additional items to the claim without my knowledge, one being an issue with the slide and another with a bent jack and who knows what else. Several months go by, along with several loan payments and us still without the RV, which was purchased to accommodate my son's living arrangement while going to school. I tried to reach John on several occasions and when I did, he always told me Winnebago didn't have the parts, or they sent the wrong parts, or they were back ordered for months on end. Finally in June of 2023 he claimed he received the parts and would work on it now. I let him know that my situation has changed, and I would like to sell the RV. He put me in touch with their salesman named Stan and we agreed on a consignment price. All of June and most of July the RV still did not get advertised. When I finally got someone on the phone, they said it still wasn't repaired and pictures hadn't been taken to put it on the site. Late July images finally went on the site, and it was listed. Again, no communication from their end, several attempts were made to discuss progress and calls were not returned. Pictures of the RV were half-assed with clutter and areas that were still being repaired, no staging and no effort to really try and sell it. At this point I decided to consign with another company that may take selling the RV more seriously. I contacted PPL Motorhomes out of New Braunfels, Tx and decided to consign with them. When I went to inspect the RV before transporting it from SA RV to PPL, I noticed that there were several items of value stolen from the RV. I contacted the owner of SA RV, has name is Matthew and he is an arrogant jerk, he did not take any responsibility for these claims. The RV made it to PPL on Monday, October 9, 2023. PPL received the RV and started an appraisal by inspecting the unit. PPL informed me that there was water damage, scratches, broken trim and a few other minor damages. The water damage is on the driver's side by the water hook-up, the same side SA RV was fixing the damage. He also informed me that the damage took place while the RV was in San Antonio Rv's possession when they hooked it up to the city water. At this point I contacted the owner of SA RV who basically played games with me while putting me on speaker phone so his staff could hear the conversation and laugh at my claims. I am trying to be as thorough as possible and realize that this is a long review, but it's part of the timeline and also hoping to bring awareness as to the poor professionalism and dishonesty exhibited by the owner and staff of San Antonio RV. We purchased the RV on 08/20/2022. San Antonio RV had the RV in their possession for almost a year and stole roughly a thousand dollars of personal items and ended up causing another 4k of damage that I am on the hook for. I gave the owner an opportunity to be a stand-up guy but he is not. Best I can do now is spread the awareness and take him to court. This is my starting point.

Horrible.. we talked with one salesman about a unit we were interested in. He said he would call back in a couple of days. He never did. We called 2 more times and were told they would call back. We received no call backs. We will not deal with them again.

I failed to winterize before the severe winter storm of early 2021. Took my travel trailer to them in March 2021. Was told it might be July before they could get a replacement water heater. was also told shower fixtures needed work Received a voicemail in May stating that parts were shipping. Never heard back from them. Called in June to see what was going on and was told parts would be in July. Asked why I received a call in May and was told they'd look in to it. Never heard back. Drive the three hours in to talk then in person in July/August timeframe. They finally "fixed" my RV, but tried to charge me over $1000 more than estimate. First time I was able to take it out was November. There was a leak in the shower fixtures. Had to take it back in to fix that. Noticed a Leak from the water heater a day or two later. At this point they were closed for the Thanksgiving weekend. Set up again in December. Leak was significant. Took it in again. Took them a day and half to get in parts to repair it. Set up at the KOA, and there was again a leak from the water heater fixtures. Really tired of setting up my travel trailer, then having to tear it down, take it to them, and having them fail to fix the issue.

I would give this place negative stars if possible. So anyone that has read my past reviews know that I understand accidents happen and people/businesses make mistakes, but it is how they handle their mistakes that makes them a decent company or not so here is the situation. My wife and I purchased a 2022 Jayco Jay Feather micro 166fbs on Sat 10/9. We were set to pick up the trailer on Thursday 10/14 if the trailer checked out well. So short story long is it didnt check out. The circuit board on the furnace was broke. Well stinks right? But things happen and break and all that so stinks but no big deal order a new one fix it move on. Except there lead technician who discovered the problem set a hot furnace on linoleum melting it and burned a hole into the sub floor (aka plywood underneath) . So now lies the big problem. The call me telling me it is just a surface scar on the linoleum and the will replace it and will be ok. So I had my wife go look at it while I was at work and took a pic and sent me. Well it was no surface scar it was a deep burn. I made them pill the linoleum and send a pic of sub floor and the burn took off and or burned into the top 2/3 layers of the plywood by the main door. Then they proceeded to say it's OK it doesnt effect the structural integrity. They put a hole in the main support of the floor by a high traffic area so yes it does. Then they plan to just put new linoleum down over the hole to hide it that way when the plywood starts possibly separating yr or two from now its not their problem. So my wife and I back out of the deal and start looking at other trailers and find one that isn't exactly what we want but it will be ok. So I ask how low they would go on it because it was 3-4k over what we paid for ours. We'll they wont come off of it at all none! I told them I'd be willing to give $1000 more but that's all and again told no they want full price. Mind you this is after all paperwork done. Down payment made, loan secured and signed, and insurance payed for. They screwed up my new trailer then try to just cover up a huge future potential problem for my wife and I and then don't try and make the problem right by their customers. Ya say Well im being greety by asking them to come off more. Problem their is most people know that theirs a big mark up on cars, boat, and suvs. In fact they have a new 2020 jayco jay Feather asking $17k plus for they claim is the amount cost them to buy but then they have the exact same model in 2021 they want $24k plus for so thats your markup. So basically this place messes up trailers then tries to just hide it under a cosmetic patch then when they get caught the have zero customer care and support to make the situation right. Be careful if you purchase a 2022 jay feather 166fbs after this date from them in front of the furnace and door under the linoleum there is a burn mark on your sub floor possibly unless they see this and actually fix it or trade it to another dealer after they patch the linoleum. I will say this Cameron is a decent sales person to deal with. The main problem with this place is management. The two things that can ruin or shut a place down is bad management and a bad service shop. If management don't want to truly help their customers and service cant or wont fix a problem correctly (because let's face it things break) then they are doomed to not succeed. UPDATE: The head guy that runs city RV called me. Just so you know San Antonio RV ownes San Angelo Rv. He was very nice and respectful and apologized for everything. Me and him had a good conversation of the situation and he did his best to rectify the situation and I truly appreciate him for that. In the end we determine that their was to much bad blood between us and his establishment that we chose to not proceed in the purchase of a RV from San Angelo RV. He did say he was going to attempt to fix the Managment problem he has/had at San Angelo RV and I hope he has.)

We purchased our rv from San Angelo RVs in February. We dropped it off in April to have them work on our refrigerator which wasn’t cooling, fix the bedroom floor that wasn’t nailed down correctly, and to fix a part of the ceiling in the bathroom. I called to check up on the status one week later. Was told the refrigerator was working fine they didn’t see anything wrong with it, they didn’t see any repairs needed in the bathroom ceiling, and they were about to fix the floor. The refrigerator seemed to be working fine because temperatures outside had dropped so the fridge wasn’t getting hot but in reality it was NOT fixed. They sat on our RV without doing any repairs except the floor for an entire week! We picked up the RV and decided to just have a mobile repair come out because we couldn’t keep living in a hotel for two weeks. When called and spoke to manager Shane he was not professional and said that since we took our RV it wasn’t his fault anymore and he couldn’t do anything. When I asked him why they sat on it without fixing all the problems he just said it wasn’t his problem anymore. I would not recommend anyone deal with this manager and his employees. We paid for a warranty for a reason and when you take something in for service you expect it to be completed and not lied to.

We purchased a used fifth wheel from Vince (we call him Tex and you should too!) and we are very pleased with the service and attention to detail shown throughout the process. We were blown away by the amount of work that San Antonio RV performed during the final prep. even after the sale was made! Give 'em a try and you may even get homemade cookies in the mail!!!

Salesman Mike was helpful and honored his quote. Very pleasant staff. We had an issue with OUR hitch when leaving with the RV and their service employees Tom, Tony and Mike came through with the part and installed it right then. Couldn't have received better service anywhere!

Refreshing to find that the customer is not "forgotten" as soon as the sales contract is signed and money exchanges hands. Tim and staff in the service department truly understand that repeat business can be won or lost, depending on how the customer is treated AFTER the sale! Thanks guys....great job!!!

Pretty good.... price for the camper was unbeatable. the salesman allowed me to hook up to the camper with my half ton suburban to see how it would ride. We took the camper on a 15 day road trip with a 2 month old, 3 year old and a 5 year old, and had the time of our lives. Glad we stumbled across San Antonio RV. I would not let them install my hitch again. The technician who showed us how the camper works wreaked of cigarette smoke, and set up my hitch on a steep gravel incline, instead of on the level shop floor. When I went to get a cashiers check for the purchase of the camper I called the salesman to verify the exact amount and his answer to me was "it was on the paper I gave you." Then he looked it up for me. Again the price was unbeatable. We bought the kz 260bHLE, overall great trailer, the bench seats at the dining table were framed with 1x1 pieces of wood and short staples. It broke the first time I sat in it. I reframed it and it works fine.

I've been there because I have seen an RV they had (have!) on sale. Me and my wife liked it, so I vent to visit it on my trip to the US from abroad. They sowed it to me, I thought it's OK, and I said I make the deal. So we fixed it with the sales guy with a handshake.

I then mentioned how I think to handle it, where to get licensing from etc. and asked, how it is, when I live abroad, that I read that then the sales tax can be skipped.

Back at the office I have been set at a table (by the way not very professional appearance for such deal in my opinion). The sales guy said he needs to check some of my questions at the office. After a while he showed up again, and told me, that he is really sorry, but the RV has been sold yesterday, and it has not been mentioned on the board. And I was said very fast good bye. No question about other possibilities or whatever.

Now, a week later, the RV is still available. And it's not really credible, that in such a small organization as they have there, sales of Motorhomes are not known. And also as fast as I have been speed on my way is not the usual thing.

Have I been "discriminated" for being a foreigner? Even if I wanted to pay cash? I don't know, but I felt pretty bad about that experience.

Fantastic.
I was in a hurry, because I needed an inexpensive unit QUICK for a traveling job. Driving from the Austin area, I came in and spoke to Mike. I was able to pick out and put a deposit on a unit in 2 hours.  Then, the finance folks worked diligently to try to arrange the best financing for me (I was credit challenged, at the time). Since I came in after banks closed on a Saturday, I came back the following week and signed all the papers.  
When I went to look at the unit again, AFTER signing the papers, we noticed a problem in the bathroom floor.  Instead of trying to avoid it, they scheduled for service as soon as they could (I had to leave town in less than 2 weeks).  John in service was AMAZING.  He replaced the entire bathroom and entry floor.  Then, he double checked all of the systems for me, and PATIENTLY demonstrated how to operate everything.  (As I had never had an RV before, he was a lifesaver!)
Additionally, John was kind enough to take two different crisis calls from me, months later. First, when I discovered I had no power - he calmly walked me through all the steps to check the GFI's, the fuses, the battery and the converter.  Thank goodness, my answer was a humorous one:  the converted had vibrated unplugged on the journey.  So, the fix was much easier than the investigation.  Second, on my first rain, I discovered a crack in the cover for the shower vent.  Patrick told me what I needed to do to let him know which model it was (I was in Minnesota), and he sent me a replacement as soon as I let him know.
What is your take-home lesson?  
FIRST:  
These people are trustworthy.  I came to them as a single, older-woman, completely clueless about RV's.  No one tried to take advantage of me, or oversell me.  They got me what I wanted, within my budget.
SECOND:  The $495 inspection/warranty fee is a fantastic deal.  The day after purchase, we discovered more than a thousand dollars of work that needed to be completed.  They stood by their warranty, with no argument.  And, managed to get work that took a week to accomplish completed while they were in the MIDDLE of moving their entire business.
They were great to me.  Thanks Matt, John, Mike, Patrick, and the resourceful finance guy (whose name I don't remember)!  Y'all are great!
Kathleen

See above the work was done very well.