StarShade Solar Screen Mfg.

We were very pleased with their services. We felt like we got a good price and great service. They followed through on everything they said they would. We were impressed at how much time they took to understand exactly what we wanted and accommodated to our wants.

They were easy to work with. The quality of the screens is great and I have not had any problems. I would definitely recommend them. They were professional, did everything they said they would do and showed up on time.

All appointments were on time and both the owner and installer were very helpful and friendly. The screens look great and seem to make the rooms feel cooler. We had them installed upon moving in so I cant say if our energy bill is less or not. The price was the same as was quoted. The largest screen was bent during transport and I was impressed that they took it back and repaired or replaced it. Some places would have just straightened it out the best they could and put it up anyway. The office staff was also friendly when I called. The process was very fast...just days from quote to install. I will definitely recommend them and use them again myself!

StarShade did a wonderful job. First of all, Mr. David Hunt responded the same day to my initial phone inquiry about the company's products. He also came within 24 hours to do an estimate in writing and give me advice about the products that would meet my needs. He actually advised me to do a less expensive option, which is great value for the money and exactly met my needs. His crew turned up within 36 hours to take my existing screens to their workshop and replace the screening material with UAV blocking screening. They were back within 2 business days as agreed. The new screens were professionally done and they took great care to not damage the frames, which were special items with tabs that could easily have been broken. The job was fast, efficient, professional and well-done.

The product worked so well that I subsequently ordered screens for the windows across the back on my house. These had to be done differently to fit the windows and fit in with the color scheme of the house. Again, the StarShade crew gave me good advice and did a quick, professional job that looks great and does exactly what I needed the product to do as regards privacy and heat reduction. The employees were all friendly and professional. I recommend StarShade and would do business with them again.

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It went well.  They helped us choose the appropriate screens, did a good job with the installation, and charged a very competitive price for the work.

They did a great job with the installation.

Everything went well with the service.  I have no problems with them whatsoever.

They did a great job for me.  David was very personable and professional, his team did excellent work, and I'm definitely satisfied with the results.  I really appreciated that they worked with my schedule which can be restrictive at times.

It was great.  They did work as promised and completed everything on schedule.

It went well.  They were able to complete the work within a week, and the screens are doing well still.

StarShades was very responsive, explained the product well, and helped me decide on which types of screens to use.  Furthermore, they were reasonably priced and did a very good job.

It's been absolutely fantastic!  StarShade was very responsive, installed the screens quickly, and we haven't had any problems.  The screens have greatly reduced our air conditioning bills, too.  Furthermore, the screens still look like new after two years of use.

I read all the reviews and almost didn't call StarShade because they had some negative reviews in the past.  But everything else indicated they would be the best choice.   We had the same product previously on another house in another part of  the state, and we wanted the same product.  I contacted the manufacturer of the materials, and they told me StarShade was the only vendor in our area.  So, despite the mixed reviews they had in the past, I called them. 
David Hunt, the owner, came to our house to give us an estimate.  His price was reasonable, he could get the job done in a short turn around time, and he knew his product.   I asked him about those past negative reviews.  He explained some issues in the past that had led to the unhappy customers, and he also told me what steps he had taken to insure those issues did not recur.  I believed him and decided to buy from him.  I am so glad I did.  
 I researched other companies before deciding on StarShade, and I took estimates from 2 other companies.  One didn't match up in quality to StarShade.  The other had a considerably higher price and didn't even follow up with me the way StarShade did.  For the quality and price, StarShade had everyone else beat for custom made solar screens. 
The first set of window screens that we ordered were ready within a few days, and Brian came to install them.  Brian was very meticulous in his work and made sure I was happy before he left.   When we ordered the roller shades, it took longer to get them in because StarShade had to order them from an out of state company.  When they were ready, again, Brian came out to install them.  He gave us some different options on how he could install the pull chain to control them.  Again, he made sure we were completely satisfied before he left.  Finally we got the last screen.  Since it was outside the fence, Brian just came and installed it without our even having to meet with him. 
The products have worked great and have performed as promised and as we expected.   We immediately noticed the difference in the amount of hot sunlight coming into the windows.  Since this was our first summer here, I can't really comment on a difference in the utility bills.  However, since we had the product before in a previous house, we knew they would make a difference.  Shortly after we got our screens, we noticed some of our neighbors getting screens as well.  They must have noticed how good ours looked.
Vanessa in the office was great and kept us informed every step of the way, with the scheduling for measuring, installation, production progress, the billing, and the warranty information.
I would recommend StarShade to anyone who wants custom made solar screen products.  They are a local company, and they give personalized service.  They made me a very happy customer, and they made my house look great. 

I called this company on 5/9/2012,spoke to David about getting an estimate on solar screens for my home.David informed me he could come out the same day to give me an estimate.He did arrive on time;-).He brought samples of his screens to get an idea of the kind and color.He was very friendly and knowledgeable of his products.He asked if I was military because they offer discounts.David gave me an estimate and advised his employees would be by on 5/10/2012 to do exact measurements.They did arrive as promised and they were also very friendly. That evening the receptionist called to set up installation appointment for 5/11/2012.They came again as promised installed the screens and left.The screens have made a drastic difference in the temperature inside my home.They are of quality material and they added beauty to my home.I am extremely satisfied with this company.

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On 6/19/11 I e-mailed four different companies for estimates on the manufacture and installation of solar screens for our two story home in San Antonio, Texas.  On 6/19/11 I had received phone calls from Star Shade and two other companies.  We arranged for estimates for the following morning.  On 6/20/11 all three companies came out and gave us estimates for the request work.  While the other company was cheaper in price I went with Star Shade due to the following reasons;
1. The construction of the frames seemed sturdier than the competitors. 2.  The quality of the fabric  Twitchell Corp, Textilene Solar Screen, which Star Shade used was in my opinion of better; and would hold up to weather and household pets.  I researched both companies fabric on the internet and the fabric companies web sites. 3. They also completed the paperwork for the CPS energy rebate all we had to do was put our CPS account number, information on our AC unit and sign and send it in. 4.Recommended a window washing company, who gave us a discounted rate and would coordinate the window washing with the installation of the solar screens

On 6/20/11 I selected Star Shade and sent in the request to my HOA for approval. 
On 6/24/11 I received a call from Star Shade to see if I had received approve from HOA yet, I had not.
On 6/28/11 I received approval from my HOA and notified Star Shade that we had been approved.  Dave Co-Owner said he would have Vanessa get us scheduled for installation.
On 6/28/11 Vanessa called and wanted to schedule installation, I reminder her that we were also going to get the windows washed by the company that Dave had recommended, so installation needed to be coordinated with him.  She said she would get with them and find out the date and call me back.  I reminded her that we prefered no work done on Saturdays due to religious beliefs.  She said okay she understood. I asked how long it would take to install the solar shades and she said about 30 minutes. 
6/29/11 thur 7/5/11 No calls from Vanessa or anyone else from Star Shade.
7/5/11 Widow washer showed up, we did not know they were coming, he apologized and said he thought that Star Shade had notified us. 
7/5/11 I called and spoke with Vanessa and told her the window washers were here and asked when the Solar screens were going to be installed.  She stated that they would be installed that day, that we were the second customer in line.
7/5/11 Received an call from Vanessa at approximately 5:20 pm she stated that they would not be able to install today because the other jobs had run longer than expected.  She did apologized.  I asked her when our installation would occur and she said we would be the first job tomorrow. I let her know that they could come as early as the wanted that we were early risers.
7/6/11 I called Vanessa at 9:45 am to find out why no one had arrived yet to do the installation, at that time she said that the installers were working on two other jobs and that we would be the third job.  I became upset with her and told her that I felt that she had lied to me and asked to speak to the owner of the company, that my time was valuable also.  She said okay and put me on hold for approximately 10 minutes.  I then spoke with Andre Co-Owner of the company, he assured me that they would be out before noon.  I told him the reason I wanted to speak to him is that I felt that Vanessa needed additional training on scheduling and customer service.  He said that it was Vanessa first day back from vacation, I said that should not matter, that she still needed training that when she had first called she said that installation would take 30 minutes which I knew was not true due to the fact that we have a two story hours and over 28 windows.  He said that he would speak with her.
7/6/11 @ 11:15;  Andre and his worker showed up for the installation, the screens  were what we had ordered.  They completed the work approximately 2 hours and 15 minutes.

7/6/11 Received a call from Dave Co-owner asked if we were happy with the screens, answer was we would have liked a few more brackets installed, he said they would take care of that ASAP.  After further thought and discussion with my husband we decided not to get the additional brackets and called Dave and told him we decided that we didn't need them.
He said okay and to let them know if we needed anything else.

Overall we are happy with the solar screens and the whole experience would have been great had it not been for Vanessa's errors.

They were on time, they did a good job.  We were pleased with the service.  The man who installed the screens was very nice. Their pricing was very competitive.

I decided to have solar screens installed on 3 of my remaining windows (screens were installed on most of the other windows in previous years).  The two companies of choice (one I employed years ago, and the other with good reviews) were not interested because they are very busy this time of year and my relatively small job was not worth it to them.  Instead, I settled on this company, who agreed to perform the work. This company installed a very large solar screen for me the previous year, but I wasn't impressed with the cost or the results. Also, they had failed to notify me when they planned to install it (although I asked them to at the time of the contract, and later when I called to find out the status).  Instead, they just showed up early one morning, waking me up, and climbing over my locked fence to install the screen before I could answer the door.

For this job, they agreed to notify me so I could be there, or at least to ensure the gate was unlocked if I couldn't be there (most professional companies call to arrange a mutually convenient time for deliveries or work).  The estimator wrote my phone number on the front of  the sales form extra large and a note because of my concerns over the previous installation,and he stated that now it couldn't be missed.  About 10 days later, I arrived home to find the bill stuck in my front door and the screens installed.  When I checked on the screen installed in back, I noticed my fence gate was essentially open (despite still having a locked padlock attached), because the gate post was detached and leaning over (see attached photo).   The post was broken loose from its concrete footing, and was in fact broken in two with the bottom part of it still firmly seated in concrete.  After talking to the worker who installed the screens and getting a denial and the run-around, I filled out their online service request form explaining the situation and my expectations that the company properly repair the damage.  Again I left my phone number and asked to be contacted to discuss the issue.  Instead, a couple days later I found they had come back when I was not at home and simply put a couple of screws through one of the boards attached to the post, and into my home's brick wall (see photo), without my permission.  This probably took all of five minutes and, while the post is no longer leaning, it is not secured to the ground (still broken), and relatively loose even where it is screwed into the wall.  Otherwise, the screens and installation of them appear OK.