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JW Roofing & Remodeling

Roofing, General Remodeling, Gutters,

About us

"JW Roofing & Remodeling stands for quality, not quantity. Our primary goal is to service each client with the utmost attention to detail. Our commitment to you as a customer is to ensure your project is given priority and to make certain you are confident knowing the best quality of materials and workmanship went into your property; no matter how small or large. You can rest assured every job performed is backed up with a workmanship warranty."

Business highlights

14 years of trusted experience
Minority Owned & Operated
Women Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

We offer roof repairs, roof replacements, full remodeling services to include kitchens, bathrooms, patios, gazebos, decks, and additions. We do not charge for estimates within our service areas. If you have an insurance claim, we will help you with every step of the claims process to ensure all goes smoothly.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

5.062 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
0%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 51-62 of 62 reviews

Adi M.
03/2018
5.0
remodeling, roofing
  + 0 more
Way to go, Idaho! I am glad to have found JW Roofing & Remodeling. Very knowledgeable and professional. Roxanne was able to explain the process that I could expect when dealing with my insurance company. Her follow ups were quick and easy to understand she made the process easy peasy. I would definitely recommend JW Roofing& Remodeling to friends and family. 👍
Description of Work: Roofing replacement and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from JW Roofing & Remodeling
You were definitely a pleasure to work with. Thank you for the fantastic review! Call us when your ready for the patio!!

Meizhen C.
03/2018
5.0
remodeling, roofing
  + 0 more
When I met with Roxanne-JW roofing & remodeling for estimation, she took the time to explain to me advantages and disadvantages of the options for material and the roof replacement processing procedures they will use, which has more protection from the leak. Roxanne use her knowledge to get maximum benefit for my property from insurance coverage. JW roof & remodeling used the best quality of material and workmanship for my property. More importantly, They did the work very professionally and timely. They removed the old shingle, and put in the new shingle just in one day. Now I can see my beautiful new roof and have peace when it rains. Everything exceeded my expectation. I highly recommend JW Roofing & Remodeling to friends.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
We were delighted to assist you throughout the claims process and are very appreciative of your feedback. This will be shared with our entire team.

Takeiya R.
11/2017
5.0
roofing
  + -1 more
I would like to start off by saying I truly love my new roof. My contractor (Sammy) went above and beyond. He ensured workers arrived earlier than expected, which is always a positive start and promptly began working. A complete new roof (upgraded to the highest quality in materials) was installed within 1.5 days. My point of contact throughout the entire process was (Roxanne) who was very professional and extremely knowledgeable in her craft. She managed and provided all required information to my community HOA. In addition, she handled all verbal transactions with the claims department through my bank. The process was seamless. All I had to do was select the type and color roof I wanted from several options. JW Roofing is also military friendly (discounts)! I highly recommend this company. Once again, thank you kindly for all you do.
Description of Work: I had a complete roof installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
Thank you for the fantastic review. We enjoyed servicing your project. We appreciate your service to our Military and Nation!!

Isabel R.
11/2017
5.0
remodeling
  + -1 more
Great !!Roxanne was the best !!
Description of Work: Re-roof and interior remodeling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
Nice Pic! You two were awesome to work with. We really appreciate the feedback. Thank you!!

BOBBY D.
10/2017
5.0
remodeling
  + -1 more
Our home was serviced by JW Roofing and Remodeling on 08 SEPT 2017. JW Remodeling exhibited courteous, conscientious, and generally businesslike manner in performing their services. We thank JW Roofing and Remodeling for a exceptional job. The Domingues.
Description of Work: Installed a new GAF roof. In addition, replaced an old water heater with a new energy efficient model.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
It was our pleasure servicing your roofing and interior needs. Thank you for the opportunity and the fantastic review.

Kathleen N.
08/2017
1.0
remodeling, roofing
  + 0 more
It didn't.
Description of Work: Was told that my roof needed a maintenance treatment that would cost $650.00 but that they would not guarantee the work. Told them that I wanted an estimate if they thought that more work needed to be done. Never heard from them again. I had two other licensed and bonded roofers in the area come out to assess the roof. Both of them said that absolutely nothing need to be done at this time. That I would probably need a new roof in two to three years weather permitting. I will save my $650.09 to be put toward a new roof.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from JW Roofing & Remodeling
Please know that we strive for customer satisfaction at the highest level. It is a disappointment to all of us that you feel to have experienced otherwise. We are glad however to read that you were able to find a remedy. Thank you for the opportunity.

Thoai L.
08/2017
5.0
remodeling, roofing
  + 0 more
I am glad to have found JW Roofing & Remodeling. Very knowledgeable and professional. Roxanne was able to explain the process that I could expect when dealing with my insurance company. She also explained code compliance requirements other contractors seemed to have dismissed. I am very happy with the roof work -time to write the remaining balance check I would definitely recommend JW Roofing& Remodeling to friends and family.
Description of Work: roof replace on rental house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
Thank you for such an awesome review. It truly was a pleasure servicing you and your tenants. We are always here to help in any way possible.

Arthur Z.
06/2017
5.0
remodeling, roofing
  + 0 more
Way to go JW Roofing!! Top notch! They handled my entire insurance claim and did all the communications back and forth. One less headache for me. Work schedule went according to plan and no surprises. Nice to finally meet a contractor who does exactly what they say will be done. I highly recommend.
Description of Work: Insurance Roof Replacement Claim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115,000

Response from JW Roofing & Remodeling
Thank you for the awesome review. It was fantastic servicing you and your property needs.

gilda C.
05/2017
5.0
remodeling, roofing
  + 0 more
I finally had my roof replaced after the severe hail damage we had last year in the San Antonio area. It took me a while to find a roofing company which I felt I could trust. I came upon JW Roofing and Remolding. I met with the owner, Roxanne Derby, and new instantly I could trust this company. Roxanne explained everything thoroughly to me. My insurance company underestimated the amount of damage the roof had sustained, and Roxanne explained to them they needed to pay for things that were code and had to be repaired. She managed to get the insurance company to pay for the additional damage. The company finished my roof in 1 ½ days. They roofers were courtesy and thorough with attention to detail. I would highly recommend JW Roofing and remodeling to anyone.
Description of Work: I had my roof replace from hail damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
Thank you very much for the review. We really appreciate your feedback on our service.

Adam W.
03/2017
5.0
remodeling, roofing
  + 0 more
I am glad to have found JW Roofing & Remodeling. Very knowledgeable and professional. Roxanne was able to explain the process that I could expect when dealing with my insurance company. She also explained code compliance requirements other contractors seemed to have dismissed. I would definitely recommend JW Roofing& Remodeling to friends and family. -Adam
Description of Work: Roofing, New roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
Thank you Sir! We really appreciate the compliment.

Julia W.
03/2017
5.0
remodeling, roofing
  + 0 more
The owner of JW Roofing & Remodeling is an individual that holds herself to a high standard in every area of her life. She is committed to treating each client with respect, explaining the process in detail, answering all customer inquiries promptly and completely. She and her crew will deliver excellent workmanship to completion. Her goal is a satisfied client and a positive experience, a rarity in this business. JW Roofing & Remodeling will not disappoint.
Description of Work: Roof inquiry

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JW Roofing & Remodeling
The positive review you posted was great!! Truly a compliment. By the way, LOVE YOUR INITIALS!!

Edmund T.
03/2017
5.0
remodeling, roofing
  + 0 more
Normally I would not take the time to write reviews on contractors as most seem to leave a bad taste in your mouth. Our church suffered a claim during the 2015 hail storm and the company who serviced us then made me hope to never have to experience anything like that again. To this day, there is still unfinished interior work. With that said… …on behalf of the Berean Bible Fellowship Church, I want to take this opportunity to express my gratitude towards JW Roofing & Remodeling and their entire staff. From the point I contacted the office, Roxanne was absolutely professional and extremely knowledgeable. I immediately felt confident in her explanation on how the entire insurance process would take place and assured me that she and the entire JW Roofing staff would walk uus through every step of the process. Immediately concerned with leaks on the property, she was ready to dispatch any necessary technicians to either perform emergency repairs or tarp the affected buildings. WOW, WHAT CUSTOMER SERVICE!! ABOVE AND BEYOND!!! JW Roofing & Remodeling handled all communications between the church and our insurance company. They even went so far as to request a second and third inspection to cover collateral damages that were not on the original estimate our adjuster provided. Ensuring that our property be put back to pre-storm condition was absolutely impressive. As far as the actual work on the property, production went according to plan. Materials delivered on the date it was scheduled and workers showed up not only on time but 20 to 30 minutes early. Trades were coordinated very well. Roofers, electrical, carpentry, windows, screens and painting. All done in a timely fashion. Thumbs up JW Roofing & Remodeling.
Description of Work: Roofing and collateral damages to church property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37,000

Response from JW Roofing & Remodeling
We greatly appreciate the amazing review. It was a pleasure working with you and servicing the Church.
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Contact information

8235 Agora Pkwy STE. 111, Schertz, TX 78154

http://jwroofingandremodeling.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
General Remodeling,
Gutters,
Interior Painting,
Screen repair,
Concrete Pouring and Repair,
Skylights,
Windows,
Siding,
Drywall,
Exterior Painting,
Sunrooms and Patio Enclosures

FAQ

JW Roofing & Remodeling is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 4:00 PM

Tuesday: 10:00 AM - 4:00 PM

Wednesday: 10:00 AM - 4:00 PM

Thursday: 10:00 AM - 4:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 2:00 PM

JW Roofing & Remodeling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, JW Roofing & Remodeling offers free project estimates.
No, JW Roofing & Remodeling does not offer eco-friendly accreditations.
Yes, JW Roofing & Remodeling offers a 5% senior discount.
Yes, JW Roofing & Remodeling offers emergency services.
Yes, JW Roofing & Remodeling offers warranties.
JW Roofing & Remodeling offers the following services: We offer roof repairs, roof replacements, full remodeling services to include kitchens, bathrooms, patios, gazebos, decks, and additions. We do not charge for estimates within our service areas. If you have an insurance claim, we will help you with every step of the claims process to ensure all goes smoothly.

Contact information

8235 Agora Pkwy STE. 111, Schertz, TX 78154

http://jwroofingandremodeling.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 2:00 PM